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"Beds were extremely firm. No maid service unless requested."

"The property is well maintained and staff is very friendly and helpful "

"The hotel overall needs to be updated again, the room we just stayed in was worn down, chipped paint all over and not very nice. The room last year was much better. Breakfast is basic so we walked over to Hanks for the best bagels in LA and Priscilla's for coffee. Thanks."

"Everything was perfect…"

"So glad I found this place! We are Universal pass holders and the shuttle to the park is a major plus!"

"New clean rooms. Simple. Staff friendliness is severely lacking. multiple front desk employees are cold and act like speaking to them is an inconvenience. "

"Awesome hotel, right in the heart of everything I wanted to do."

"Parking was underground and tucked away with cameras in opportune areas, so we felt super comfy about leaving it there. Staff was friendly and check-in was a breeze since we prepaid. Deposit was reasonable and so was the snack shop for water and such. Great, healthy choices to eat near by and they're located super close to Universal which was a pleasant surprise. The property is we kept and we really enjoyed hanging out near the pool. Bathtub in our room was a plus; and super deep and long. Best choice we've made in a hotel in a long while. Competitive rates and they treated us very well. It was such a good stay that we're planning to go back this Summer. "

"Great staff.. they are the main reason I wanted to leave a positive review! Thank you so much for dealing with my parents/language barrier 🙏 Hotel is reasonably priced for a great location. Parking was good, has a pool(not heated), cafes and 711 nearby, the rooms/property were nice and clean. "