"Check-in instruction need to be clearly highlighted to customer before making the booking. I had to stay one night in a different hotel. Hotel.com support is very poor, when contacted the agent as he given Switzerland number to call hotel.
Stay at Rebstock hotel was really good and the service was really good.
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"Lovely property and charming hosts who were careful to make sure we were comfortably settled in. Breakfast was delicious and we were able to select our choices ahead of time. Breakfast room had great atmosphere, very traditional gasthaus."
"Unfortunately our prepaid reservation from several months ago was not known the to staff working the reception. Our party had hiked to the this location (all day hike) and was turned away. The hotel did find another available accommodation with a different property in another town and drove our party there - however would have to pay all over again, and none of the amenities important to us. The staff was not friendly and also could not communicate with Expedia. They ended up ensuring some kind...
"This is my second stay at a Hirsch hotel and I absolutely love this chain! The hotels are always lovely, clean, and perfect! Can’t wait to stay again!"
"We had an early flight so it made sense to be as close to the airport as possible that morning.
The hotel is very clean, the room layout was very efficient and comfortable for our very short stay."
"Fabulous design hotel with great bar, restaurant and terrace. The rooms are dark and dramatic with all modern amenities, the air conditioning could be fiercer but outside was 32 degrees so not too bad. Great shower pressure. The chef has amazing talent with lots of adventurous dishes. The restaurant staff seemed stressed. Breakfast was excellent too. Free access to the local outdoor pool was a nice touch."
"Excellent hotel great service fantastic pool and spa quite location at the black forest ideal for a ride / drive trip.will stay again..Nice burger too"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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"Friendly and helpful staff, good location for travel into Strasbourg and elsewhere as 10 minutes walk from Kehl train station. Clean and comfortable rooms. Very close to tram stop."
"Wonderful stay. Convenient location, clean and comfortable room.
Breakfast had good choices as well as taking beneficial environmental steps- impressive. Would stay again anytime."
"This hotel is perfectly located in the heart of Baden-Baden. Our room was spacious, comfortable, and made for a relaxing stay. The surrounding area is full of amenities, and dining at The Grill by the casino—just steps away—was a highlight. Breakfast at the hotel was also delicious and well-presented. The only downside was that many local businesses were closed on Sunday and Monday, which limited some exploration. Still, overall, a wonderful experience."
Maison Messmer - ein Mitglied der Hommage Luxury Hotels Collection
10/10 Excellent
"Tucked away in a delightfully convenient location—close enough to the pulse of the city, yet far enough to feel like a true retreat—this hotel is a shining example of what modern hospitality should feel like. From the moment I stepped through its doors, I was met with warmth, grace, and professionalism that elevated my stay beyond mere comfort.
The staff here are nothing short of extraordinary. Genuinely friendly and impeccably trained, they strike the rare balance between attentiveness and discretion. Every request was met with a smile, and their seamless coordination behind the scenes ensured my experience felt effortless from check-in to checkout.
Cleanliness is clearly a cornerstone of this hotel’s philosophy. My room was spotless, fresh, and thoughtfully arranged—like a haven waiting to be discovered after a long day. Crisp linens, gleaming surfaces, and a soft, calming scent set the tone for restorative rest.
Each meal was a culinary delight. Breakfast in particular deserves special mention—not just for the variety of fresh and delicious offerings, but for the absolutely stellar service from Gabrielle. Despite the breakfast room being bustling with guests, Gabrielle remained a pillar of poise and professionalism. Always smiling, never flustered, she ensured every guest felt attended to with care and genuine warmth. Her dedication made mornings something to look forward to.
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