Ratings based on 1,029 Verified Reviews

4.5 out of 5
90% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Dec-2016
Amazing hotel BUT why do we have to pay to use the gym and swimming pool??!
Comment from Hotel Management
25-Dec-2016 by roberta rossi, Hotel Management
Dear Guest, We appreciate your honest review regarding your recent visit in the Eternal City. Your satisfaction is very important to us, and we try hard to make sure all our guests have a rewarding experience at our hotel. The True Waldorf experience is meant to be one of carefree indulgence, with everything you could ever want just a wave of the hand away. We apologize for any factor that contributed to a less-than-stellar impression of our hotel and the service received, and I hope we have a second chance to demonstrate our commitment to 5-star service in the future. Kind regards Roberta Rossi Front Office Manager
2out of 5
by A verified traveller

Posted 10-Dec-2016
I will never stay in this hotel again, non-friendly services, blocking my visa cards over 200 a night besides the charges, noisy in the morning, the only thing I like is the decor (the paintings and sculptures) otherwise it's not worth it!
Comment from Hotel Management
12-Dec-2016 by roberta rossi, Hotel Management
Dear Guest, We were very sorry to read that you were not satisfied with some aspects of your recent stay. In particular we would like to inform you that it is customary practice in Hilton Worldwide Hotels to take an authorization on a client’s credit card for a percentage equal to 50 Euro per day against incidental charges. Authorizations are reversed once the final bill is raised and paid on checkout. We hope to be able to regain your confidence on future visits to Hilton Worldwide properties. Sincerely yours, Roberta Rossi Front Officce Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Chester UK

Perfect !

Posted 08-Dec-2016
This is my second visit to this hotel, both stays on the imperial level which I would highly recommend. The staff are very efficient and courteous and go out of their way to help. The spa facilities are excellent, the best I have been to and I've stayed at quite a few 5* spa hotels. I can't wait to visit again!
Comment from Hotel Management
12-Dec-2016 by Roberta Rossi, Hotel Management
Dear Hill0781, Thank you so much for taking the time to write this great review! All of the Rome Cavalieri team are happy to read that we exceeded your expectations with the hotel and the service received. We appreciate your kind words and hope you will come back soon. Yours sincerely, Roberta Rossi Front Office Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Amsterdam

Fantastische uitval basis

Posted 01-Nov-2016
Pros: Ruime kamer, balkon, uitgebreid ontbijt buffet, buitenzwembad.
Cons: De conciërge zei dat we na uitchecken nog gebruik konden maken van het buiten zwembad. Na 2 uur werden we er echter door een hotel medewerker gewezen dat we 18 euro moesten betalen om nog verder gebruik te maken van de ligstoelen rond het zwembad.
Location: Op een heuvel met uitzicht op de binnenstad. met het shuttle busje (gratis) in 20 min. in Rome
Comment from Hotel Management
15-Nov-2016 by roberta rossi, Hotel Management
Dear Eva, Thank you very much for writing a review about your recent stay at the Rome Cavalieri Waldorf Astoria. We are delighted to read that you have enjoyed the location, hotel and service. Looking forward to welcoming you back soon. Kind regards Roberta Rossi Front Office Manager
5out of 5
Recommended
for Couples
by A verified traveller from US

Excellent Hotel & Service

Posted 28-Oct-2016
Pros: location, staff and service - rooms are very very spacious, especially for European rooms
Cons: location -double edged sword since it's further out from the City center BUT it's also great because you get away from the insanity of the City Center
Location: this Hotel is located out of the City Center and in a residential area, so, you can't step out and go to a local restaurant unless you take a taxi.
everything you'd expect from a Waldorf Property - it's located in a residential area, which is a double edged sword. It's a beautiful property and has a few restaurants on site. The restaurants are pricey in relation to the cafe's and such located in the City Center, but the service is top notch as if the food.
Comment from Hotel Management
28-Oct-2016 by roberta Rossi, Hotel Management
Dear Susan, Thank you very much for writing a review about your recent stay at the Rome Cavalieri Waldorf Astoria. We are delighted to read that you have enjoyed the location, hotel and service. Looking forward to welcoming you back soon. Kind regards Roberta Rossi Front Office Manager
5out of 5
by A verified traveller

Posted 15-Oct-2016 on Hotels
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for writing a review about your recent stay at the Rome Cavalieri Waldorf Astoria. We are delighted to read that you have enjoyed the location, hotel and service. Looking forward to welcoming you back soon. Kind regards Roberta Rossi Front Office Manager
5out of 5
by A verified traveller

Posted 10-Oct-2016 on Hotels
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for writing a review about your recent stay at the Rome Cavalieri Waldorf Astoria. We are delighted to read that you have enjoyed the location, hotel and service. Looking forward to welcoming you back soon. Kind regards Roberta Rossi Front Office Manager
5out of 5
by A verified traveller

Excelente hotel

Posted 08-Oct-2016 on Hotels
Todo excelente
Comment from Hotel Management
17-Oct-2016 by General Manager, Hotel Management
Estimado cliente, Gracias por elegir el Rome Cavalieri, Waldorf Astoria Hotels & Resorts durante su reciente visita a la Ciudad Eterna. Hemos leído con placer que haya disfrutado de su estancia, nuestro personal y nuestras instalaciones. Esperamos verle de nuevo vosotros otra vez in Bella Roma por una especial bienvenida. Sinceramente Roberta Rossi Jefe de Reception
5out of 5
by A verified traveller

Hotel avec vue imprenable sur rome mais excentré

Posted 30-Sep-2016 on Hotels
L'hôtel est magnifique très classe digne d'un hilton et le petit dej incroyable . N'hésitez pas !!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Chère Madame, Cher Monsieur, Nous vous remercions d’avoir choisi l’hôtel Rome Cavalieri, Waldorf Astoria pour votre voyage au sein de la Ville Eternelle. Nous sommes ravis d’apprendre que votre séjour dans nos étages impériaux vous a été agréable et que notre personnel et nos services ont répondu à vos attentes. Nous espérons pouvoir vous accueillir prochainement. Cordialement, Roberta Rossi Chef de Reception
5out of 5
Recommended
for Everyone
by A verified traveller from San Francisco Bay Area

AHHHHHHHH-Mazing! Best night sleep on vacation!!!

Posted 29-Sep-2016
Pros: The beds were amazing!
Cons: Pricing for the bar was a bit high but your at the Hotel Cavalieri ... it seems to be within reason.
Location: It is a bit out of city center. They have a shuttle that can drop you off by the Spanish Steps. Alternatively you can take a taxi.
What is not to love about the Hotel Cavalieri in Roma? NOTHING! The hotel is a bit out of city center which we personally liked. They offered a shuttle service almost hourly that took you a few miles walk from the Spanish steps. When we did not use the shuttle, cabs were always nearby and the average cost was under $15-20 Euro day or night with or without traffic. The hotel offered great dinner recommendations and made reservations for us when we were busy on tours during the day. The rooms were so comfortable that we wanted to buy the mattresses. No seriously. It was like a perfect min vacation at the end of a wonderful walking tour of Rome. Would recommend it and would definitely attempt to stay here again. It looses a star only due to the fact theta we had a do not disturb siogn on our door and they came in the room anyway.... they rearrange all of my personal toiletries' and made my negligée into some sort of design on the bed. Little odd for us ..... Other than that, the room was super comfortable. I wanted to stay one more day!!!
Comment from Hotel Management
30-Sep-2016 by roberta rossi, Hotel Management
Dear Guest, Thank you so much for taking the time to write this great review! All of the Rome Cavalieri team are happy to read that we exceeded your expectations with the hotel and the service received. We appreciate your kind words and hope you will come back soon. Yours sincerely, Roberta Rossi Front office Manager