Nice Hotel, overpriced limited dining options
Room description, offering Rome view was misleading, as we were initially given a room with pool view and large trees around the pool completely obscuring Rome view. Reception manager tried to to blame the misleading description on Expedia, but eventually moved us to a higher floor with unobstructed Rome view. But the new room had 2 double beds rather than king bed. Hotel staff did their best to prepare the room and make the double beds into one but the experience was rather ruined.
Dining options was quite limited with only one restaurant that you had to book. Waiting time for meals was unbelievably long, waited another 15mins after starter for main dish which was quite underwhelming and overpriced. The fact that this hotel is so far out from town makes alternative dining arrangements quite an effort.
Comment from Hotel Management
12-Aug-2016 by Stefano, Hotel Management
We are sorry to hear that your experience with us was not excellent as expected, but we are happy to hear that the staff put forth their best effort in making it easier. We appreciate your feedback on the dining experience and will make sure to share it with the restaurant staff to improve our service.
I trust that you had a safe and pleasant journey home and that this isolated issue will not prevent you from returning in the near future.