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Best Western Plus Hotel Universo

4.0 star property
Guests rejuvenate at the spa before heading to the rooftop terrace where Rome's ancient landmarks create a spectacular panoramic backdrop

Choose dates to view prices

Best Western Plus Hotel Universo provides a convenient urban retreat near Basilica di Santa Maria Maggiore. Travelers can book spa treatments, work out at the gym, or grab something at the coffee shop. The attentive staff helps visitors make the most of their Roman holiday.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet-friendly
  • Gym
The current price is £277
includes taxes & fees
21 Jun - 22 Jun

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Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 30 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 20 kg per pet)

Children and extra beds

Children are welcome
Children aged 3 and younger eat free breakfast
Rollaway/extra beds are available for EUR 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 55 per vehicle
  • Nearby parking fee: EUR 40 per day (656 ft away)
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Property Registration Number IT058091A1BKURIB8A
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Frequently asked questions

Is Best Western Plus Hotel Universo pet-friendly?

Yes, Best Western Plus Hotel Universo allows dogs (limit 2 total) with a maximum weight of up to 20 kg per pet. There's a fee of EUR 30 per accommodation, per stay. Service animals are exempt from fees.

How much does it cost to stay at Best Western Plus Hotel Universo?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Hotel Universo on 21 Jun 2026 start from £277, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Best Western Plus Hotel Universo?

Check-in start time: 2 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Plus Hotel Universo?

Checkout is at 11 AM.

Does Best Western Plus Hotel Universo provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of EUR 55 per vehicle applies.

Where is Best Western Plus Hotel Universo located?

Located in Rome City Centre, this spa hotel is within a 10-minute walk of Baths of Diocletian, Basilica di Santa Maria Maggiore and Palace of Expositions. Termini Tram Stop and Farini Tram Stop are within a 5-minute walk.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

8.8

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1011 out of 1561 reviews
Rating 8 - Good. 387 out of 1561 reviews
Rating 6 - Okay. 125 out of 1561 reviews
Rating 4 - Poor. 23 out of 1561 reviews
Rating 2 - Terrible. 15 out of 1561 reviews

Reviews

Verified

10/10 Excellent

Kok Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in Rome. Breakfast was fantastic.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Ger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable stay.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shayna

Liked: Cleanliness, amenities, property conditions & facilities
Great location and the staff was super friendly!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfy quiet room. Staff were great, kind
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

erlend

Liked: Cleanliness, amenities, property conditions & facilities
Great location,friendly staff and clean rooms
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good experience staying there. The breakfast was good and there was many options to choose from. Most of the attractions are in about 20 to 30 minutes walking distance and it is located near Rome termini (3-5 min walk)
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for three nights while visiting Rome. The rooftop restaurant was a nice option for dining. The location was very central and we were able to walk to all the big attractions.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Good location which makes touring Rome easy. The hotel itself was pretty average.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located close to the rail station and several attractions. The room and bathroom are very spacious, which is not typical for hotels in Europe. The rooftop restaurant offers good food, wine, and beautiful views. The breakfast in the morning was very impressive, with a wide variety of food and coffee. If you have time for the sauna, I would recommend it for relaxation after long walks in Rome - it’s free :-).
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Damon Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great with anything we needed and very friendly! Room was nice and very clean. Location was very good and totally within walking distance to everything (wife and are both 60 and vape). Wi-Fi streamed netflix with no issues when we wanted to watch it.
Stayed 15 nights in Mar 2026
Verified

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast hostess was very attentive and helpful. She was on duty from Thursday the 16th to Sunday the 19th. The staff at Vero Rooftop were outstanding and extremely attentive. The breakfast was spectacular—varied and complete. The coffee was excellent. The room was spacious and comfortable, with hot water in the shower and air conditioning. The location is also very central, especially close to Termini Station.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfectly situated for us, nearby train station, Basilica St Mary’s Major, Spanish Steps, Trevi Fountain and a lot of wonderful restaurants at the doorstep. The staff were very helpful. However, the walls were a bit thin since we can hear our neighbors snoring and sneezing.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was excellent, thoroughly recommend the breakfast. Staff were polite and friendly. Location was good, near the train station but enough away from the noisy tourist areas to be quiet.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

MARIO EDGAR

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellently located near the train station, surrounded by numerous restaurants, attractions, and museums. The hotel features conference rooms, comfortable rooms, and attentive front desk staff.
Stayed 11 nights in Jan 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Pauline Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for sightseeing and a few blocks to train station- this worked well for our day trip to Florence by fast train and walking distance to shopping, the national museum of Rome and short bus or uber ride to all tours and areas we wanted to visit. Quiet hotel great for sleeping. Next time I would request a room with a better view- we faced a wall. We were spoiled by the staff- everyone was very friendly and caring!
Stayed 8 nights in Feb 2026
Verified

8/10 Good

Beatriz

Liked: Cleanliness, amenities, property conditions & facilities
Great experience, Traveling with 3. Service was clean staff friendly and helpful. Would stay again.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of five from the U.S. We stayed in the family room which is really two adjoined rooms. It was perfect for us. One room has a queen bed and a twin bed, the other room has a king bed and a twin bed. Our two older children slept in one room while me, my wife, and our youngest slept in the other. The lights were a little confusing but we got it down after one night. We stayed two days and would 100% recommend this to anyone traveling from the U.S. with a similar family size as ours.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Walking distance to main attractions, clean and spacious room, kind staff, and lots of options at breakfast
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, amenities
nice spacious rooms, great location if you travel by trains. personal very helpful and friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Maria Elena Asuncion

Liked: Cleanliness, amenities, property conditions & facilities
Loved the room and staff were very friendly.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Jose A.

Liked: Amenities
Great place to stay convenient location , easy to get to all monuments.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great neighborhood, close to the train station and lots of wonderful options for dining. Breakfast was outstanding, made to order egg station was a nice bonus.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Roslyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice size room and shower, great breakfast
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, comfortable bed, breakfasts nearby, walkable from train station.
Stayed 3 nights in Sep 2025