Our stay was extremely disappointing. We were kept up all hours of the night despite it supposedly being a “soundproof” room. Our travel bag of chocolates were stolen by the cleaners and when reported we were met with “maybe you are them and forgot” and “if you don’t feel safe and comfortable at this hotel you should leave”. The room clearly hasn’t been decorated or looked after for a very long time, with dents and scratches everywhere and the sofa was all ripped and scruffy. The jets in the “jetted tub” didn’t work so was just a tub. The “swim up bar” is an all round joke, what they really mean is swim, get out, walk into the hotel to the bar, try to find someone working there which is a whole new challenge and then half an hour later you’ll have your drink. Not to mention the salted cashews they serve with the drinks are topped up on top of any uneaten ones from other tables. The reception ladies are extremely rude and unhelpful, met with constant aggressive and argumentative attitudes. They were not helpful in the slightest. When the chocolates were stolen we then requested no further housekeeping but the next day came back to the room to housekeeping in our room. The toilet ran all night unless you jammed the button out so that it would stop and the bathroom smelt like sewage. And this was all in their junior suite rooms!! Definitely do not recommend.