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Reviews of Country Inn & Suites by Radisson, Bentonville South - Rogers, AR

2.5 out of 5
Country Inn & Suites by Radisson, Bentonville South - Rogers, AR
4304 W Walnut St, Rogers, AR

Reviews

8.0

Very good

Rating 10 - Excellent. 445 out of 1004 reviews" "
Rating 8 - Good. 260 out of 1004 reviews" "
Rating 6 - Okay. 135 out of 1004 reviews" "
Rating 4 - Poor. 105 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a excellent 2 start hotel. Breakfast was good. The pool was relaxing. Quiet. Slept well. Warm cookies were served at night.
Stayed 7 nights in May 2024

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service
Toilet seat loose. Curtain needs fixed. Desk legs need tighting. Musty when air not running.
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, very cost, and clean - I'd highly recommend this hotel!!
Stayed 2 nights in May 2024

8/10 Good

Marlene

Great staff and great room
Stayed 3 nights in May 2024
Response from Country Inn & Suites on 20 May 2024
Thank you for taking the time to share your positive feedback with us, Marlene! We're so happy know that our staff gave you a great experience.

10/10 Excellent

Eezette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my boyfriend stayed for one night. It was comfortable and clean. Lots of things to do in a walking distance.
Stayed 1 night in May 2024
Response from Country Inn & Suites on 20 May 2024
We are so happy to hear that you both had a great stay, Eezette! Thank you for choosing us, we hope to have you again.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that when I checked in the reservation was in my husbands name and they wouldn’t let me check in. Wanted his drivers license. Went to the car and brought it back in and was told he had to check in. Is that standard policy? I make all our travel arrangements and always check in and have never had a problem. Always took my id.
Stayed 2 nights in May 2024
Response from Guest Services on 16 May 2024
Thank you so much for choosing to stay with us! I apologize for any incovenience you experienced upon check in. It is standard policy, for our guests safety and security, to match the ID and guest checking in with the name on the reservation. We hope you enjoyed your stay!

8/10 Good

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities
Just off the main street and easy access to a side street. Nice and quiet compared to other hotels in that area. I’d stay there again!
Stayed 2 nights in May 2024
Response from Guest Services on 17 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to the main road to the left is a little challenging, but the rooms are very comfortable.
Stayed 1 night in May 2024
Response from Guest services on 15 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

4/10 Poor

Neal

Travelled with partner
Only decaf coffee in the room, staff said she would bring to the room but it didn’t happen. Had to get completely dressed to go to lobby for coffee
Stayed 1 night in May 2024
Response from Country Inn & Suites on 14 May 2024
We are happy to see that you had a great stay! Guests are always more than welcome to come to the front desk with any needs they may have! We keep the front desk area stocked with most things a guest could need. We hope to have you with us again sometime!

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Nice value for the money
Stayed 1 night in May 2024
Response from Mandie on 14 May 2024
We are elated to hear such high praise about your experience! We're happy everything was so convenient and comfortable, and we certainly hope to have you back again in the future.

8/10 Good

kristin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Terrible

Alejandro, Rancho Cucamonga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in and attempted to stay at this hotel. Upon entering the room, we saw what appeared to be bloodstains on the carpet. Dirty and dusty room.. food and crumbs all over the room along with hair in the restroom. Beyond disgusted with the condition of the room. Hotel was also under construction due to what front desk said was a water leak.
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 May 2024
Thank you for your feedback! We sincerely apologize for the condition of the room you stayed in. Weapologize for any inconveniences that may have caused. We appreciate the patience you gave us whilewe provided the best service possible at the time. We hope you will choose to stay with us again inthe future so we may have the opportunity to give you a more positive experience!

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was a bit squeaky and didnt drain fast enough for the water flow, otherwise nice
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very friendly
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

6/10 Okay

Jaime

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly ! The hotel was mostly clean but was pretty upset the hotel pool and hot tub were shut down and we found out when we got there. Online says the pool and hot tub inside are open.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for your feedback. We're pleased to know that our staff took wonderful care of you. Wehave taken note of the issues you described and will make sure they are addressed.

10/10 Excellent

Veena

Stayed 1 night in Mar 2024
Response from Guest Services on 16 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice, room was clean
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for the generous rating! We're so glad you enjoyed our clean facility. We hope to havethe opportunity to serve you again in the future!

6/10 Okay

Charles

The TV in the living room area did not work and the inside window shade for the window was missing. Other than those two items the room was clean and comfortable.
Stayed 2 nights in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for your feedback! We sincerely apologize for the condition of the room you stayed in. Weapologize for any inconveniences may have caused. We appreciate the patience you gave us whilewe provided the best service possible at the time. We hope you will choose to stay with us again inthe future so we may have the opportunity to give you a more positive experience!

10/10 Excellent

Denise

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The lady on the desk was friendly and very helpful in suggesting local places to visit.
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Terrible

Keith

Stayed 3 nights in Apr 2024

6/10 Okay

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness
This was just an ok stay. I would choose a different property next time. I had reserved our rooms months ahead of time through Expedia but upon check in were told they ran out of the room type we booked and were given a different one. They said this is because we booked through a third party. I book hotel rooms through Expedia at least a dozen times a year and I've never run into that problem. We also thought breakfast was lacking. It was very basic with no extras thrown in like toppings for oatmeal. The bread products weren't kept refilled so there was only plain white bread each morning even though we came day more than an hour before breakfast was over. The front desk staff was friendly though.
Stayed 2 nights in Apr 2024
Response from Guest Services on 18 Apr 2024
Thank you for your feedback! We sincerely apologize you didn't receive the room type requested. Weapologize for any inconveniences that may have caused. We hope you will choose to stay with us again in the future so we may have the opportunity to give you a more positive experience!

6/10 Okay

Marjorie

Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

2/10 Terrible

Dillan

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on 3 May 2024
Thank you for your feedback! We sincerely apologize for any issues you experienced. We hope you will choose to stay with us again in the future so we may have the opportunity to give you a more positive experience!

8/10 Good

Jason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hide a bed a little uncomfortable but we got upgraded to a suite so not a big complaint especially when it came to storing bikes and needing the extra space
Stayed 6 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Thomas Charles

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicw clean, comfortable place to stay while in Rogers, AR
Stayed 1 night in Mar 2024
Response from Guest Services on 7 Apr 2024
Thank you for the generous rating! We're so glad you enjoyed your stay. We hope to havethe opportunity to serve you again in the future!

4/10 Poor

Stacey

Disliked: Cleanliness, property conditions & facilities
Somewhat dirty. Disappointing. Not a favorite.
Stayed 1 night in Feb 2024
Response from Christa on 5 Apr 2024
Thank you for taking the time to tell us you had a wonderful stay! We look forward to seeing you again

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Carpet in room needs deep cleaning, but everything else was great. Staff was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on 1 Apr 2024
Thank you for taking the time to provide your feedback, Cynthia! We will address the carpet issue you encountered. We're so happy to know that the rest of your stay exceeded your expectations!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Country Inn & Suites on 29 Mar 2024
Thank you for taking the time to let us know you had a great stay, Michael! Travel safe, we hope to see you again sometime.

10/10 Excellent

Philip A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little awkward as it is located behind another hotel
Stayed 1 night in Mar 2024
Response from Country Inn and Suites on 27 Mar 2024
We understand that our location can take some getting used to, but we're happy to see that you had a great stay!

8/10 Good

Clinton, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and close to many restaurants
Stayed 2 nights in Mar 2024
Response from Country Inn & Suites on 7 Mar 2024
We're so glad to know our convenient location made for a great stay, Clinton! Thank you for taking the time to let us know.

4/10 Poor

Hunter

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked a room of an app. App didnt say anything about the pool, hottub, fitness room, and elevators were out of order. Still had to pay full price for room.
Stayed 1 night in Feb 2024
Response from Country Inn & Suites on 25 Feb 2024
We are sorry that you were unable to use the amenities at this time. You will see, however, if you read all of the alerts on the hotel through the app, that we have confirmed that currently the pool, hot tub, fitness center and elevator are under repair and that we are working to make these things presentable and safe for all of our guest. Thank you!

4/10 Poor

ralph

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
old and needs to update room.. rooms smell. bathrooms are old and moldy.
Stayed 1 night in Feb 2024
Response from Country Inn & Suites on 25 Feb 2024
We are sorry for your poor experience. We hope that you visit again once we renovate. Thank you!

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very pleasant and professional. Everything was very clean and comfortable, and the hot breakfast was great.
Stayed 2 nights in Feb 2024
Response from Country Inn & Suites on 19 Feb 2024
We're so glad you enjoyed our complimentary full breakfast! Come see us again!

10/10 Excellent

Glenn

Stayed 1 night in Sep 2023
Response from Country Inn & Suites on 19 Feb 2024
Thank you for the generous rating! We're so glad you enjoyed our clean facility. We hope to havethe opportunity to serve you again in the future!

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price but could use a refresh. This room had stains on the curtains and carpet and smelled like it had been smoked in at some point. Shower/bath nozzle didn’t fully work. Things like that. But a fine stay.
Stayed 3 nights in Feb 2024
Response from Country Inn & Suites on 13 Feb 2024
Thank you for taking the time to bring these things to our attention, Jenna! We will make sure our team addresses them. We're pleased to hear that despite the inconveniences, you still enjoyed your time with us! We hope to have the future opportunity to provide you with a better experience.

4/10 Poor

Owen

Stayed 2 nights in Feb 2024
Response from Country Inn & Suites on 7 Feb 2024
We appreciate the time you took to give us your feedback. We apologize that your stay with us was not as positive as it could be. We hope to have the opportunity to provide a better stay in the future!

2/10 Terrible

Jonathan

Stayed 2 nights in Feb 2024
Response from Country Inn & Suites on 20 Mar 2024
Thank you for taking the time to let us know about your stay. We hope to have the opportunity to provide you with an even better experience sometime!

10/10 Excellent

Valinda

Travelled with partner
Sorry that the pool and fitness center was closed, but things happen. Easy to see, difficult to drive to, missed the first turn in.
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 1 Feb 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old & unkept. Water pipes burst before we arrived so some things are understandable like floors 3 & 4 being repaired BUT the elevators were out of order along w/ pool & hot tub. The breakfast was terrible, undercooked eggs, no bagels or muffins to substitute. Door leading to the side parking lot in our hall was broke so anyone could walk in or out without using a key or being a guest. We bring our 2 fur babies every time & have NEVER been charged an extra $100, always staying in “pet friendly” hotels. We paid almost $400 for 2 nights in the crappiest hotel. Per night rate was equivalent to other hotels within a mile. I’ve stayed at 2 others in the vicinity which were great. The nightly rate is way out of line for the accommodations. We’ll never stay at a hotel owned by this company again…EVER!!!!
Stayed 2 nights in Jan 2024
Response from Country Inn & Suites on 29 Jan 2024
Thank you for your feedback. Wehave taken note of the issues you described and will make sure they are addressed. Guests arealways welcome and encouraged to reach out ahead of time to ask any questions regarding anypolicies, including pet fees.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 29 Jan 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Susan

Business traveller
Liked: Amenities
Very clean and comfortable and front desk was very accommodating. Probably the most quiet hotel room I’ve ever had. My only criticism is the breakfast was very basic.
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 29 Jan 2024
We are elated to hear such high praise about your experience! We're happy everything was soconvenient and comfortable, and we certainly hope to have you back again in the future.

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Country Inn & Suites on 29 Jan 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 18 Jan 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Country Inn & Suites on 12 Jan 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 10 Jan 2024
Thank you for your feedback. Guests are always more than welcome to come to the front desk with any needs they may have! We hope to have you with us again sometime!

8/10 Good

Kandace

Stayed 3 nights in Dec 2023
Response from Country Inn & Suites on 8 Jan 2024
Thank you for choosing to stay with us. we look forward to having you here again.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent property
Stayed 1 night in Jan 2024
Response from Country Inn & Suites on 5 Jan 2024
Thank you for the generous rating! We hope to havethe opportunity to serve you again in the future!

10/10 Excellent

Candice, Rogers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was amazing and very modern, with the exception of the bathroom, which seemed outdated in comparison to room. Very clean though. Breakfast was decent, staff was friendly and stay was perfect! Definitely enjoyed hot tub and heated indoor pool!
Stayed 2 nights in Dec 2023
Response from Country Inn & Suites on 5 Jan 2024
We're so glad you felt right at home here! That is certainly a priority for all guests. Thank you forletting us know your stay was so positive!

10/10 Excellent

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The property was at a very convenient location and felt safe. The staff were professional and friendly. About the only downside was the third floor elevator button was out and one of us had to go down and send the elevator up. The staff said we could call them anytime for them to help, but we knew they were already busy without clients calling all the time to go push the elevator button. Great stay overall.
Stayed 2 nights in Dec 2023
Response from Country Inn & Suites on 31 Dec 2023
We are elated to hear such high praise about your experience! We're happy everything was soconvenient and comfortable, and we certainly hope to have you back again in the future.

10/10 Excellent

Sumer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Country Inn & Suites on 31 Dec 2023
We are elated to hear such high praise about your experience! We're happy everything was soconvenient and comfortable, and we certainly hope to have you back again in the future.