The hotel is in good condition, fairly new looking, and clean. We paid extra for a superior room for our 4 night stay, which had a view (over the bus station) of the hills. Our room was far too hot however, and no matter how long we left the Air Conditioning turned on at 18degrees, it never got below 25. I complained about this on the second day, where the staff at reception reset a computer in the reception area, and said it should fix the problem. It didn't. I complained 5 more times over the next 2 days, each time asking for a fan to be brought to our room- and each time I was told it would be done- nothing happened- no fan. Eventually one of the receptionists admitted the hotel didn't actually have any fans (no mention of this on the previous 3 days, no apology, and no attempt to offer any alternatives). They also said the master Air Conditioning temperature was set by reception, and the units in the rooms could only vary that temperature by a small amount. They refused to accept that our room was too hot, and refused to change the master temperature (presumably as lower temperatures cost more to achieve). Even when i pointed out that it was colder in the hallway outside our room than inside our bedroom, nothing was done. In short, the building was nice, and the staff were generally attentive, but unable, unwilling, or uncaring enough to do anything about what should have been a minor problem. We were glad to leave, and won't be back.