I truly wanted to bash this prosperity, but there were some pleasantries that are not deserving of a bashing. The bar/pool team were awesome, very attentive and professional. The pool itself was immaculate. Not over chlorinated. The breakfast was delicious. Wide variety to choose from. Breakfast staff was also very friendly. The balcony view was so beautiful. Location is top notch as well.
The hotel has not been grand since 1984. It’s like visiting your grand parents that haven’t remodeled or updated their home since the 70s. The AC is controlled at the front desk (which I’ll address in my grievances paragraph next). Beds are dated as well. Furniture is weathered and torn. Baseboards and door frames peeling off. Outside of hotel’s control, but wouldn’t recommend the 4th floor. You can hear the chairs scrapping the floor from breakfast.
Now to the grievances, the night guest service agent is pathetic. He lacks professionalism and has the problem solving capabilities of my 2 year old. Internet went out. He tells me that I’m not the first to tell him if the problem, so I asked what he was going to do to address it; he called the manager. He doesn’t answer the phone, argues with you about turning the air down in the room (27 degrees is acceptable for his standard). Overall incompetent. Spent all 5 nights sleeping in our underwear on top of the sheets. Loved Sorrento, would recommend staying elsewhere.