Ratings based on 497 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2018
Was a great room for four ladies. The table was fun for cards and games. Morning breakfast was super.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Feb-2018
The hotel room was like an apartment in that it was fully furnished with a kitchen and full sized fridge for a great price of only $50. We had an enjoyable experience and will definitely recommend this place to our friends.
5 out of 5
Recommended
for Everyone
by A verified traveller from Minnesota

Easy access, nice rooms, and friendly staff.

Posted 29-Jan-2018
Pros: The staff was helpful, breakfast was good and rooms were comfortable. The hotel also had a beautiful view!
Location: Close to a lot of restaurants and all tourist stuff is within close range.
We were in town for the Black Hills Stock Show as well as looking at the area for relocation. The staff were incredibly helpful when we needed it. The breakfast was amazing and the rooms were comfortable. We will definitely stay here again.
Comment from Hotel Management
01-Feb-2018 by Ari , Hotel Management
Dear Danelle, Thank you for taking time out of your day to let us know how your stay was! We are so glad we got the chance to accommodate you on your visit to Rapid City. We hope to see you again on your next visit. Kindest Regards, Arianna Pena Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice

Posted 22-Jan-2018
Nice hotel but they said the bed was a queen and it seemed more like a full. It was very small.
Comment from Hotel Management
24-Jan-2018 by Ari , Hotel Management
Dear Our Most Valued Guest, I would like to apologize on behalf of the hotel for not exceeding your expectations. In the future please let our Front Desk staff know so we can accommodate our guests the best way we can! We love seeing our guests leave happy! Please give us another chance and let us show you how MainStay Suites creates a home away from home. Kindest Regards, Arianna Pena Assistant General Manager
3 out of 5
by A verified traveller from omaha, ne

Housekeeping was awful

Posted 04-Jan-2018
We checked in and the front desk lady was amazing. It was New Year’s Eve and she Gabe us all the details on where we could go to celebrate as well as suggestions for nearby food. We go to our room and there was left over food from the people before in the fridge. I had booked the king size suite for 2 adults and 2 kids, but there were only 2 towels, no sheets at all for the pull out couch, no laundry bag to put wet swimsuites in. It was like housekeeping did the bare minimum so they could get out and celebrate. The leftover food in the fridge was really nasty because it made me wonder what other shortcuts they took to get in and out of the room. The lady at the front counter was very accommodating, getting us towels, sheets, and pillows for the pullout, and she’s the only reason i even gave three stars. The breakfast is poor at best. 2 types of cereals, bread and bagels, tater tots and what appeared to be some sort of breakfast burrito possibly. I think on a better day, this would have been a very comfortable stay, but housekeeping ruined it.
Comment from Hotel Management
22-Jan-2018 by Ari , Hotel Management
Dear Amy, I would like to apologize on behalf of the hotel for not exceeding your expectations. I will be giving your feedback to our Executive Housekeeper Manager and discuss the situation that took place. I am so sorry that happened. I am embarrassed this took place during your visit. We love seeing our guests leave happy! Please give us another chance and let us show you how MainStay Suites creates a home away from home. Kindest Regards, Arianna Pena Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from rapid city, sd

Nice hotel. Quiet.

Posted 26-Nov-2017
Very friendly staff. Pool towels weren't available for a evening swim. Security doors never seemed to be locked
Comment from Hotel Management
22-Jan-2018 by Ari , Hotel Management
Dear Renee, Thank you for your feedback. I will be passing this review on the our Housekeeping and Maintenance department to ensure we get it fixed asap! We strive for a safe, comfortable environment for all our guests. I hope we see you on your next visit to Rapid City. Kindest Regards, Arianna Pena Assistant General Manager
5 out of 5
by Dan

Restful

Posted 21-Nov-2017 on Hotels
Just a overnight stop but very refreshing and restful. Close to freeway so easy on and off. This was friendly people and nice and clean. Kept in very good shape . Will try to stay again when in area.
3 out of 5
by A verified traveller

Posted 20-Nov-2017 on Hotels
noisiest hotel we have ever stayed at. sounded like a basketball game was going on above us. the people next door were in and out, up and down the halls and loud all night and people were yelling in the hallways late in the night and early the next am.
2 out of 5
by Tamara

Posted 20-Nov-2017 on Hotels
There was dust and cobwebs in the room and the chlorine level in the pool was was so high it made us all cough and break out in rashes.
3 out of 5
Recommended
for Everyone
by A verified traveller

One Night Stay

Posted 20-Nov-2017
Pros: The suite was nice and furnished
Cons: Pool Chemicals need checked
Pool's chemicals were off or something, after an hour of swimming every kid was coughing uncontrollably so we just got out.