Ratings based on 299 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Spacious, friendly staff, noisy between floors

Posted 19-Aug-2016
Bathtub always had remaining hair after being cleaned..not sure why. Beds were always ma de and clean towels and room kept clean. ..
5out of 5
by A verified traveller

Large room

Posted 18-Aug-2016
Nice large rooms with full sized fridge great breakfast with hot foods, fruit and yogurt, so good to start the day. All staff were awesome, they had several breakfast attendants who kept everything fill and took your real dishes away for you , better service than most restaurants!! I would definitely stay there again
3out of 5
by A verified traveller from ogden, utah

Mainstay stop

Posted 18-Aug-2016
The hotel itself was nice because it was new, however the nights we were there the hotel was full and in the morning the breakfast area was woefully lacking in space and help for the people trying to keep it stocked with food. There were not enough tables and there was a long line waiting for food. Many just took the food back to their rooms and with little kids this is not always easy. Also our room was not restocked with coffee or cups. Our bed was made and new towels. However our friends room was not touched. Seems that there are a few bugs to be worked out.
5out of 5
by A verified traveller from Nowthen, MN

Full Kitchen - Who Knew?

Posted 15-Aug-2016
Location: Directly off I-90 exit 61; east side of Rapid City, SD.
Right off I-90. Fast check-in. Full kitchen in room! What a joy to have a full refrigerator available. If I'd known I would have brought our cooler inside and refrozen some items. Great personal ice maker. Pool temperature was between pool cold and hot tub hot; perfect for small children. Plenty of towels. Queen bed was comfortable for upper and lower back. Pull out couch was available. Breakfast had a variety of items, including an egg bake which was delicious. Staff was very accommodating and quick to assist. Lounge coffee tasted wonderful. They had a thermos for hot water for making cocoa and tea also. I will try to get a room at this hotel the next time I am going through Rapid City, SD.
5out of 5
by A verified traveller

Very Nice Hotel and Amenities

Posted 08-Aug-2016
Cons: We were disappointed by the front office (male) staff. They were not very friendly and didn't seem to possess good customer service skills.
We booked online and was one of the least expensive hotels in the area. We were pleasantly surprised by the facilities and the amenities and would definitely stay here again!
5out of 5
by A verified traveller

Posted 04-Aug-2016
The room was large enough for a family. The kitchen facilities in the room were a great addition.
4out of 5
by A verified traveller

Posted 03-Aug-2016
Cons: Breakfasts could be better.
Took family to see the sights around the Black Hills. Newer hotel and good location.
5out of 5
by A verified traveller

Posted 02-Aug-2016
We stayed here during our cross- country move and found it a welcome and restful experience. Even though we had places to be and would have had to rebook out next hotel, we considered staying an extra day because we liked our room so much. Two queens and a sofa bed fit our young family of 5 perfectly. The bed was the comfiest we'd had on our trip. My kids loved the pool, it was the perfect temperature and depth. The front desk was also helpful about giving us a late check out so we didn't have to hurry out into a storm. Great hotel!
4out of 5
by A verified traveller from Pottstown, PA

Posted 07-Jul-2016
The hotel room was clean and tidy. Breakfast was ok, just not well stocked. The staff was very nice.
Comment from Hotel Management
11-Jul-2016 by General Manager, Hotel Management
Dear Kirstin, Thank you for staying with us and leaving us a review. I want to apologize for the lack of supplies in the breakfast area. We hope you will choose to stay with again so we can show you a great experience that we believe every guest deserves. Warm regards, Lydia Franz General Manager
4out of 5
by A verified traveller from Lebanon, PA

National Monuments convienient

Posted 03-Jul-2016
Highways were easy to access for traveling to attractions. Rooms were clean and pleasing. Bathtub could have used a non-slip mat.