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Reviews of Kuku Rukú Querétaro

3 out of 5
Kuku Rukú Querétaro
Calle Josefa Vergara. 12, Col. Centro, Querétaro, QUE

Reviews

8.0

Very good

Rating 10 - Excellent. 150 out of 366 reviews" "
Rating 8 - Good. 112 out of 366 reviews" "
Rating 6 - Okay. 54 out of 366 reviews" "
Rating 4 - Poor. 27 out of 366 reviews" "
Rating 2 - Terrible. 23 out of 366 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Araceli

Business traveller, Travelled with group
II had recently knee surgery and they don’t have availability rooms in the first floor My knees feel so bad to many stars for the room I don’t want to return to this place
Stayed 2 nights in Mar 2024

2/10 Terrible

Angel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t get it, how Expedia can promote this property. Rooms has mold, unfinished electrical Windows can not close, furniture is damaged floors are damaged The bathroom in the second room they give us, is a box, without any ventilation We reserved for 3 nights, and we stayed only one because we have no choice. So far is the worst hotel we ever stayed
Stayed 3 nights in Mar 2024

8/10 Good

JOCABED FLOREDEN

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Elda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
todo perfecto, solo a mi parecer la habitacion requeria un poco de mantenimiento, ya que en una de las esquinas se podia apreciar humedad, eso a la larga les podria provocar problemas de Moho. Pero fuera de eso, excelente alojamiento,
Stayed 1 night in Feb 2024

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Jan 2024

10/10 Excellent

Arquimedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an old construction which was adapted to be a hotel. It keeps the old architecture intact and it is really beautiful and unique. The rooms are huge, the bed is really comfy and the staff was really nice.

6/10 Okay

Ruben

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place

8/10 Good

Jay

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities
Felt very safe as there was always someone at the front desk.
Stayed 5 nights in Jul 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price, decent area, stairs are a bit uncomfortable, over its good/ fair for the price.
Stayed 1 night in Nov 2022

6/10 Okay

Arturo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room 107 had humidity smell, due to this problem the paint was peeling of and falling near the headrest. The room is very dark due to the high ceiling. The room has a table out side next to the door and people were sitting and chatting after midnight. I thought the add said Parking included. But the facility doesn’t have a parking but they have an option to purchase for $6 for 24hrs. They do have a great location and they staff was great, they tried to swap out room but they were full. They were also kind to storage our piece of cheese in their fridge.
Stayed 5 nights in Aug 2022

10/10 Excellent

CLAUDIA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Queretaro Super location!
We love it...the staff very friendly.
Stayed 1 night in Aug 2022

8/10 Good

Marco

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location but my bathroom made noise, staff was great,house keeping as well
Stayed 6 nights in Mar 2021
Response from Gerencia on 29 Mar 2021
Muchas gracias por hospedarse con nosotros, tenga buen día!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Gerencia on 12 Mar 2021
Esperamos pronto su regreso!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente choice to stay downtown on a budget
Very good, clean, well located and non pretentious place
Stayed 1 night in Dec 2020
Response from Gerencia on 2 Mar 2021
Será un placer tenerle de vuelta! Tenga muy buen día!

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great dog-friendly hotel! The staff was helpful and our room was great.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

HugoV, Mexicali, B.C., Mexico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, beautiful hotel ! As with most hotels in the 'centro' area of Queretaro, this one is built inside a previous "casona" with an open patio area in the middle of the building. We reserved a master suite/room which was plenty spacious. It was clean and had a king bed. Staff was friendly and had no issues. Perfectly close to everything in the "centro" area of the city. All the oldtown restaurants, bars, cathedrals, museums and theatres are walking distance. I can't speak for the other rooms, but I definitely recommend this hotel for staying in Queretaro!
Stayed 1 night in Oct 2019

10/10 Excellent

efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great please, different
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
As soon as I check in I knew something was going to be wrong and it happened. I end up paying for a master suite and when I got to the hotel they provided me with the cheapest room available. They did nothing to fix this, and the lady at the counter was giving me an attitude and hanging up the phone to expedia when they were trying to call her. Called expedia and you guys as well did nothing to help me. At the end the hotel took my card number for a partial refund that they were going to do. It has been more than 2 weeks and nothing has showed up and I know nothing will. If you can avoid this hotel please avoid it!
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, safe and secure. Everything is within walking distance
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they added more rooms and still looks amazing..i will always come back....
Stayed 1 night in Feb 2019
Response from Atención al cliente. on 15 Mar 2019
Thank you for your visit, we hope to see you very soon again. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location cool decor style and design great place to stay over weekend
Stayed 1 night in Jan 2019
Response from Atención al cliente on 11 Feb 2019
We hope to see you very soon!. Best regards.

10/10 Excellent

efren, San Diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in town for your money
Always a wonderful place, quiet and cozy, right in the heart of the city.
Stayed 1 night in Jan 2019
Response from Atención al huésped. on 11 Feb 2019
Thank you for you feedback, we hope to see you soon. Best regards.

10/10 Excellent

efren, San Diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and economic
It’s a clean and very relaxing place and just a few steps from everything, restaurants, plazas, main attractions, churches.
Stayed 1 night in Jan 2019
Response from Atención al huésped. on 11 Feb 2019
Thank you for you feedback, we hope to see you soon. Best regards.

4/10 Poor

Rosemary, Singapore

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Checked in very late. English speaking staff good. Design of room simple with dark wood & white. I like that. Unfortunately, found dirty handtowel in toilet on checking in. No sheet on top of mattress protector. Pillow cases looked not clean. Pointed out to staff & next day, all fixed. On my 3rd night at 1.35am, man attempted to enter room using keycard. Thankfully i was awake & shouted at him. I always had problems with the key card i was given. His key card entry was smooth. Complained next morning to reception. Staff said they know it was a ‘supervisor’. Shouldn’t any supervisor know better than to do that? You never enter a guest’s room without knocking. Especially at night. If it wasn’t for these 2 matters, overall stay would have been pleasant. Location is good.
Stayed 5 nights in Aug 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
great location
The common area seems a little run down. but the room was very clean and spacious. The location is perfect for enjoying the centro historico.
Stayed 1 night in Jul 2018
Response from Quality Manager on 31 Jul 2018
Dear Robert; Thank you very much for your preference and for your valuable comments and rating. We are working on a plan to improve our common areas and we hope to make it happen as soon as the summer vacations are over. We hope to have the honor of serving you again. Sincerely,

10/10 Excellent

efren, San Diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place around
Place was different than usual, very clean and modern, everything you need and easy to park on the street, would definitely recommend.
Response from Quality Manager on 2 May 2018
Dear Efren; Thank you very much for your preference, but specially we appreciate your feedback and recommendation. We are very pleased to read you enjoyed your stay with us and we hope to have the honor to serve you once again. Warm regards,

10/10 Excellent

efren, San Diego, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and very unique
Place is cozy, very confortable and quiet, the people behind the counter are always very helpful with information about places and restaurants, place is very unique and have stayed here every time I visit. Would recommend.
Response from Quality Manager on 2 May 2018
Dear Efren; It is very motivating for us to read that you are a repeating guest! It is an honor to serve you and we hope to see you back soon. Sincerely

6/10 Okay

Laid back trave

Liked: Staff & service
Disliked: Property conditions & facilities
Really strong sewer stench in the room. A plug in was found in the room to combat the smell but it helped little.
Stayed 1 night in Apr 2018
Response from Quality Manager on 12 Apr 2018
Dear Guest; We are very sorry for the inconveniences you had with the sewer stench. Unfortunately Mexico is not really prepared for green concepts yet, so we are searching for solutions to get rid of this terrible problem. Thank you very much for your feedback. Sincerely,

6/10 Okay

cri

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great location, but needs improvement
The hotel is in a great location but the actual hotel needs improvment. The hotel staff is great.
Stayed 6 nights in Feb 2018
Response from Quality Manager on 9 Mar 2018
Dear Guest; Thank you very much for your preference; but mostly for your valuable time answering this survey. This will help us improve our services. We are working on a plan to improve the hotel so we hope to see you back and check them for yourself. Sincerely,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The room was big, super clean and very chic. The staff very helpful and super nice. The location amazing...we loved.
Stayed 1 night in Jan 2018
Response from Quality Manager on 8 Feb 2018
Dear Claudia; Your comment and score is much appreciated as it motivates us to continue to offer excellent service and amenities. We are glad that you enjoyed your stay with us and it will be our honor to serve you again. Sincerely

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017
Response from Gina on 26 Dec 2017
Dear Gilbert; Thank you for your preference and for taking the time to rate us in this survey. We hope to have the honor to serve you once again. Sincerely

8/10 Good

Riley, Denver

Liked: Cleanliness, room comfort
Nice green hotel
I’ve stayed here a few times because i like the theme of it being green. It’s in a great location in el centro close to Plaza de Armas. Great food locations nearby. This hotel used to offer breakfast but in the 5 straight nights of my most recent stay there was no breakfast. Another downside was that the rooftop terrace that they advertise was closed all 5 days i was there. It’s also surprising that no one on the staff speaks any English at all. I know it’s a boutique hotel in Mexico but it’s also the only hotel I’ve stayed at in Mexico that didn’t have anyone that could speak even a few words of English. The hotel is very clean and the cleaning staff does a great job. On a previous stay i remember having a very comfortable mattress but on this stay the mattress was very firm and not comfortable. Overall i enjoyed my stay and would recommend it if you don’t need to speak English to the staff.
Stayed 5 nights in Dec 2017
Response from Quality Manager on 29 Dec 2017
Dear Riley; Thank you very much for your continuos preference. We did offer breakfast before but we had many issues with it and instead of being a plus, it had become a con, so we decided not to offer anymore. Also the rooftop terrace was very annoying to some guests and it was also a matter of a never ending complaint, so we decided to close it. As for the english speaking staff, it´s very difficult to find people that speaks english as it is not our primary language and schools are not obligated to teach it. We will check out the matress in the room you stayed and we hope to have the honor to serve you once again. Warm Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be careful for double charge!
It was a nice stay until I realized that they not only took my money through Expedia, they also charged me on my credit card that I left for extra charges. Be very careful when you give them your credit card.
Response from Georgina Aguilar - Ecommerce Manager on 23 Jun 2017
Dear Guest: I´m sorry for the inconvenience you had with the double charge. I´m sure this was a mistake and I hope that it was taken care of. In regards to english speaking staff, we try our best to have bilingual or even multilingual personnel so we can make everyone feel like home, (I sure would love someone speaking Spanish everywhere I go) but you need to understand that Spanish is our first language and schools don´t always offer English as a second language. In regards to fans, we do have them under request.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cute hostel with great service and comfort
We stayed here for one night in a private room and the bed was the most comfortable bed in Mexico i had. The hostel decor was also really nice, rustic yet clean and boho. I loved the location of it as well, good restaurants and things to see at night within walking distance. The staff was also very helpful to find parking and with all our needs. Even though it was a hostel the atmosphere was very relaxed and private, we were able to enjoy time in lobby with friends.
Response from Georgina Aguilar - Ecommerce Manager on 23 Jun 2017
Dear Guest; We are very pleased to see you enjoyed your stay with us; that our staff was friendly and helpful and that our beds are the most comfortable in Mexico! Thank you for pointing that out since we invested a lot in changing them. We try to have a very clean ambiance in our nice hotel and we hope to have the honor to serve you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For The price you can't beat it. Clean, helpful staff, beds were fine. No AC though, but they have a fan if you ask for it.
Response from Georgina Aguilar - Ecommerce Manager on 23 Jun 2017
Dear Guest; Thank you for your preference and for taking the time to answer this survey. We hope to see you back soon.

10/10 Excellent

Jane, San Pedro Cholula, Puebla, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel in the historic center
The hotel is a block and a half north of the Alameda-the street is directly across from the main Alameda entrance (center of the Alameda) on Zaragoza. From the Central de Autobuses, bus 36 brought us just steps from it. Less than a block north of the hotel the street becomes pedestrians only. We were in a king bed private room on the ground floor at the rear of the hotel. There are not a lot of rooms to access through there and it is well back from the street, so it was extremely quiet. The room had wide doorways and hall that appeared wheelchair friendly except for the space between the bed and the walls on either side. There were 2 bath towels, 2 hand towels, and a bath mat. Shampoo, lotion, and soap were high grade. Everything was good quality and well maintained-shower, bed, desk with 6 large drawers suitable for clothes, closet with wooden hangers. They close the old wooden exterior doors at night for extra security. The only fault in this room was the bed feet that stuck out just a little bit beyond the bed and were not easy to see because both floor and bed feet are dark in color. After tripping a couple times I put something white on the floor near the bed foot. Once I could see out of the corner of my eye that something was there it was not a problem. If I didn't wear shower shoes in hotels I could have broken toes. Be careful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
The hotel was wonderful. They offer breakfast but it is not on the hotel, you have to walk about 3 blocks to get where the breakfast it served but it is worth it! The people there are also very kind. Just like at Kuku Ruku. The only bad thing I can tink of is that it takes a long time for you to get hot water.. you need to have the shower running for a few minutes. Other than that.. amazing hotel! We even had our private little patio which was totally unexpected!
Response from Georgina Aguilar - Ecommerce Manager on 14 Mar 2017
Dear Guest; We are very glad that you enjoyed your stay with us and that you enjoyed breakfast at our sister hotel. Thank you for your comprehension about the walking distance from one hotel to another it´s wonderful to read that it was worth the walk. In regards to the hot water, as you know; Kuku Ruku is a sustainable green hotel, so solar panels sometimes take longer to heat water quickly. We are working on new measures so there´s not that much water waste. We hope to have the honor to have you as our guest sometime soon.

8/10 Good

Riley, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool green hotel.
I chose to stay here because it was a good price and great downtown location. Central and close walking distance to all the food and places to see downtown. The "green" aspect of the hotel was unique and cool. The bed is one of the most comfortable beds I have ever slept on. It was like a cloud. Clean rooms. I had to change rooms though because the lock was broken on my door. Other than that, everything was nice. The rooftop terrace is under construction but would be nice if it was fixed up. The breakfast is good but nothing special. Homemade eggs with salsa, fruit, bread and coffee. Very friendly staff although some do not speak English. Good reliable wifi
Response from Gina - Ecommerce Manager on 24 Jan 2017
Dear Riley; Thank you for taking the time to answer the questionnaire and for leaving your comments, we are very pleased that you enjoyed your stay and we hope we have the honor to have you as our guest in your next trip to Querétaro.

6/10 Okay

Johanna

Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is not for business travels
I would not choose this hotel again. It is not good when you are there for business. Little things like no hairdryer, no remote control, no water etc. It is okay when you travel for fun but for business definitely not what I need.
Response from General Manager on 20 Jan 2017
Thank you very much for your comments, they will certainly help us to provide better service & amenities. I am concerned about the "No remote" and "No water", did you reported it to Management? because we do have water and remotes and I just want to make sure if someone gave you a response to this requests.