Exterior
Check availability

Reviews of Domun Hotel

3.5 out of 5
Domun Hotel
Carretera Federal 57, México - Querétaro #1085, Querétaro, QUE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 746 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 34 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Maka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place 8 min away from main attractions. I extremely recommend it if you are traveling to Querétaro. The hotel it’s 28min away from airport. Uber it’s cheap and reliable to move around hotel and the city
Stayed 3 nights in Apr 2024

8/10 Good

RAFAEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
People are great. Bathroom toilets are disastrous. They don’t work. Clug easily.
Stayed 8 nights in Mar 2024
Response from Domun Hotel on 3 Apr 2024
Thank you for your observation and comment since it is totally essential for us to support you at all times during and after your stay, we will review the issue with the department.We appreciate your visit and we hope to see you soon to make your experience the best.Operational Management.

10/10 Excellent

Andrea

Stayed 2 nights in Mar 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of it
Stayed 3 nights in Mar 2024
Response from Domun Hotel on 11 Mar 2024
Gracias por su Valoración Sr Luis, es un gusto que nos haya visitado, esperamos que vuelva pronto y gracias por elegir Domun Hotel.Gerencia Operativa.

10/10 Excellent

Manuel, Monterrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservation was not registered with the hotel and they told me that it was because Expedia did not send it to them. So I had to take a lower category room because there was no longer a Superior category, and to compensate for the rate, the hotel included breakfast. I don't think I will use Expedia again, because it is very risky to arrive at a hotel and have that kind of incident happen to me.
Stayed 1 night in Mar 2024
Response from Domun Hotel on 4 Mar 2024
Sr Manuel. gracias por sus comentarios, con todo gusto puede contactarnos de manera directa para evitar cualquier detalle por parte de la plataforma, estamos para apoyarlos en lo que necesiten. Es un placer recibirlos, los esperamos pronto. Gerencia Operativa.

10/10 Excellent

Ricardo, Geneva

Stayed 3 nights in Feb 2024
Response from Domun Hotel on 25 Mar 2024
Muchas gracias por su valoración Sr Ricardo, es un gusto poder recibirlos y brindarles un buen servicio, gracias por visitarnos y los esperamos pronto. Gerencia Operativa.

10/10 Excellent

Ricardo, Geneva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in every way
Stayed 2 nights in Feb 2024
Response from Domun Hotel on 1 Mar 2024
Gracias por su comentario Sr Ricardo, es un placer para nosotros que haya sido de lo mas placentera su estancia, los esperamos pronto.Gerencia Operativa.

10/10 Excellent

Ricardo, Geneva

Stayed 1 night in Feb 2024
Response from Domun Hotel on 25 Mar 2024
Sr Ricardo es un placer saber que ha sido de su agrado y ha tenido una experiencia grata con nuestro servicios, es un gusto recibirlos, los esperamos pronto y gracias por su visita.Gerencia Operativa.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very happy with our stay at the Domun Hotel! The hotel is very nice and clean. The room was clean and comfortable. The staff was excellent. This hotel is not within walking distance to the Historic Center, you will need to ride a taxi. I recommend it and would stay again.
Stayed 5 nights in Feb 2024
Response from Domun Hotel on 25 Feb 2024
Muchas gracias por sus comentarios, es un placer para nosotros atenderles, ya que para nosotros es primordial su descanso y seguridad, los esperamos pronto. Gerencia Operativa.

8/10 Good

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel more geared to business than tourist. Did not realize that the hotel is by the highway therefore not walkable to get to anywhere. However, the hotel is clean, safe and staff is friendly. Having dinner at the bar was great.
Stayed 7 nights in Feb 2024
Response from Domun Hotel on 25 Feb 2024
muchas gracias por su valoración Srta Erlinda, los esperamos muy pronto.Gerencia Operativa.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was a great stay and amazing service
Stayed 1 night in Feb 2024
Response from Domun Hotel on 7 Feb 2024
WE ARE GLAD THAT YOUR STAY WAS TOTALLY PLEASED, WE HOPE TO SEE YOU BACK SOON

10/10 Excellent

Rogelio, Brookfield

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the welcome drink upon check in
Stayed 6 nights in Jan 2024
Response from Domun Hotel on 6 Feb 2024
Thank you for your comment, it is a pleasure to receive you, we hope to see you soon.Operational Management.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional. The hotel is very nice. We cabbed places - we didn't explore near the hotel
Stayed 1 night in Jan 2024
Response from Domun Hotel on 30 Jan 2024
Thank you for your valuable comment, it is a pleasure to know that you liked our hotel.We wait for you soon.Operational Management

10/10 Excellent

Esperanza

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huele demasiado a colonia de hombre... se que es el olor "sello" del lugar. Un poquito menos mejor.
Stayed 1 night in Jan 2024
Response from Domun Hotel on 26 Jan 2024
Srta Esperanza, agradecemos sus observaciones y estaremos pendientes para sus futuras estancias sean mas confortables, es un gusto poder recibir sus comentarios. Gracias por elegirnos, los esperamos pronto. Gerencia Operativa

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight from QRO was cancelled and I needed a place to stay for the night. Hotel Dumon was recommended to me and it did not disappoint. Clean, comfortable, affordable, and a very friendly, helpful hotel staff at the front desk. On short notice, the front desk helped arrange transportation for me to Mexico City so I could catch a flight to the US.
Stayed 1 night in Jan 2024
Response from Domun Hotel on 23 Jan 2024
Sr Brian es un placer saber que fue de su total agrado nuestro servicio, gracias por elegir Domun Hotel para su estancia, lo esperamos pronto. Gracias, gracias, gracias. Gerencia Operativa.

8/10 Good

Eduardo, Lake Villa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult to get to hotel from the hi way
Stayed 1 night in Jan 2024
Response from Domun Hotel on 26 Jan 2024
Gracias por sus comentarios, si hay algo en lo que lo podamos apoyar cuente con ello. Gracias por elegirnos.Gerencia Operativa. Gracias, gracias, gracias.

10/10 Excellent

roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Domun Hotel on 20 Jan 2024
gracias por su valoración Sr Roland, es un gusto poder recibirlos y atenderlos como se merecen, gracias por elegirnos, vuelvan pronto. Gerencia Operativa.

10/10 Excellent

JOSE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property and friendly staff.
Stayed 1 night in Jan 2024
Response from Domun Hotel on 20 Jan 2024
Sr Jose, gracias por su valoración, es un placer saber que ha sido de su agrado nuestro servicio, agradecemos su visita y el elegirnos para tener un descanso confortable, los esperamos pronto.Gerencia Operativa.

6/10 Okay

Irma Claudia Gutierrez

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Domun Hotel on 20 Jan 2024
Srta Irma, gracias por su valoración, para nosotros es importante conocer su opinión y mejorar cada experiencia con nosotros para reservaciones futuras, si hay algo en lo que pueda apoyarla con mucho gusto puede contactarme de manera personal 4461318210 Raquel ArteagaGerencia Operativa.

10/10 Excellent

luis, surprise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel y el personal muy agradable y el restaurante muy bien
Stayed 1 night in Dec 2023
Response from Domun Hotel on 20 Jan 2024
Sr Luis, gracias por su valoración, es un placer saber que ha sido de su agrado nuestro servicio agradecemos su visita y el elegirnos para tener un descanso confortable, los esperamos pronto.Gerencia Operativa.

10/10 Excellent

Dong

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Reception is warmer than others
Stayed 1 night in Nov 2023

10/10 Excellent

Mitzi

Stayed 3 nights in Nov 2023

10/10 Excellent

gabriel

Stayed 1 night in Oct 2023

8/10 Good

Manuel Pablo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful place
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best options in Querétaro
Hotel Domun is always a good option for any trip to Querétaro. Very good breakfast buffet and excellent service.
Stayed 1 night in Oct 2023

10/10 Excellent

garcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!!
Stayed 2 nights in Oct 2023

10/10 Excellent

ZAZIL CORTES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación muy cómoda y limpia, la regadera es maravillosa, el desayuno incluido es un buffet variado y delicioso. Tienen estacionamiento gratutio y el staff es sumamente amable.
Stayed 1 night in Oct 2023

10/10 Excellent

Lucy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is definitely on the modern side. Everyone was friendly and polite. Everything was clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was nice and accommodating
Stayed 1 night in Oct 2023
Response from DOMUN on 11 Oct 2023
Thank you very much for your comments, we are always doing the best for our clientes.we hope to have you again.

8/10 Good

juan carlos

Stayed 1 night in Sep 2023
Response from DOMUN on 22 Sept 2023
Estimado huésped agradecemos su preferencia

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located right next to a major highway, it helps with avoiding traffic in the city if you go out. The staff was very friendly. Nice place to stay for a couple days to visit cities near Queretaro and Queretaro’s downtown (it is 15 minutes far from downtown Queretaro)
Stayed 3 nights in Sep 2023
Response from DOMUN on 13 Sept 2023
Dear guest, we appreciate your preference, we are pleased to know that you enjoyed your stay at Domun.

8/10 Good

mark

Business traveller
Breakfast over priced and a bit cold right at 6:30 when they open. Room had a killer view of the city. Staff was fine.
Stayed 4 nights in Aug 2023
Response from DOMUN on 22 Aug 2023
Mr.Mark we appreciate your time and thank you for your comment, we will do our best to make your next stay more confortable and make sure to learn from those mistakes and have better service for you. you have a great day!

10/10 Excellent

Melad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff Very good hotel
Stayed 7 nights in Aug 2023
Response from DOMUN on 2 Sept 2023
Estimado huésped agradecemos su preferencia, nos da gusto saber que disfruto de su estancia y que el servicio, atención e instalaciones hicieron de su estancia una grata experiencia Saludos!

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for two days and we were pleasantly surprised. The young lady at the front desk was off of her shift but still gave us a smile and helped us with our check in. The hotel is quite accessible off the freeway with plenty of parking. The room was spacious and very welcoming! The restaurant downstairs has the most amazing service and incredible cuisine! Would definitely recommend. From the center of the main plaza - it is a 15-20 minute walk.
Response from DOMUN on 15 Aug 2023
Estimada huésped gracias por compartirnos su opinion, nos da gusto saber que disfruto de su estancia.Gracias por elegir Domun Hotel

10/10 Excellent

David

Stayed 3 nights in Jul 2023
Response from DOMUN on 19 Jul 2023
Estimado huésped agradecemos su preferencia Gracias por elegir Domun Hotel

8/10 Good

Luh

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and excellent service. The restaurant is good, especially the breakfast. Just a few things. The hotel sits right on a very busy highway. I had a room right by the street and heard the tractor trailers all night. The rooms are better further back.
Stayed 2 nights in Jul 2023
Response from DOMUN on 2 Sept 2023
Estimada huésped agradecemos su preferencia, nos da gusto saber que disfruto de su estancia y que el servicio, atención e instalaciones hicieron de su estancia una grata experiencia Saludos!

10/10 Excellent

Gustavo

Stayed 1 night in Jun 2023
Response from DOMUN on 26 Jun 2023
Estimado huésped agradecemos su preferencia, nos da gusto saber que disfruto de su estancia en Domun Hotel

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien
Stayed 1 night in Jun 2023
Response from DOMUN on 15 Jun 2023
Estimada huésped agradecemos su preferencia

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen hotel de pasada
Stayed 1 night in Jun 2023
Response from DOMUN on 13 Jun 2023
Estimada huésped agradecemos su preferencia

8/10 Good

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and food was good. We stayed for a week so the menu was very repetitive for breakfast but was still good. There were times where items weren’t replaced with fresh food so if you weren’t there right in the morning you’d just be getting scraps. We had a room change and the previous occupant smoked in the bathroom which wasn’t pleasant. At times it would take a really long time to get any attention from the receptionists and if they did get to you they’d then make you wait a long while to get the information.
Stayed 7 nights in Apr 2023
Response from DOMUN HOTEL on 16 May 2023
Good evening, we would like to thank you for your comments and the time that you took to right how was your experience with us, we will review with the restaurant housekeeping and reception managers about this issues to make sure that’s will not happen again, thank you again and you have great evening.

10/10 Excellent

Javier Alberto

Stayed 1 night in Apr 2023
Response from DOMUN HOTEL on 22 May 2023
Estimado huésped agradecemos su preferencia.Gracias por elegir Domun Hotel

4/10 Poor

MADELEINE, MULLETT LAKE

Stayed 1 night in Apr 2023
Response from DOMUN HOTEL on 5 May 2023
Estimado huésped nos complace saber que disfruto de su estancia Gracias por elegir Domun Hotel!

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I received a wonderful attention from all the staff. Restaurant was super busy but the servers were very friendly and most important the food, it was super delicious. I wish could stay longer, I enjoyed my stay at Domun! Thank you so much
Stayed 4 nights in Mar 2023
Response from DOMUN HOTEL on 4 Apr 2023
Gracias por elegirnos. ¡Recibir comentarios es importante para nosotros!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 1 night in Mar 2023
Response from DOMUN HOTEL on 30 Mar 2023
Dear guest, we appreciate your preference

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Feb 2023
Response from DOMUN HOTEL on 1 Mar 2023
Estimado huésped agradecemos su preferencia

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We love this hotel.
Stayed 1 night in Jan 2023
Response from DOMUN HOTEL on 11 Jan 2023
Dear guest, we appreciate your preference, were pleased to know that you enjoy your stay.Thank you for choosing Domun Hotel!

10/10 Excellent

Natalie

10/10 Excellent

Anaid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed at.
Response from DOMUN HOTEL on 5 Jan 2023
Estimado huésped agradecemos su preferencia, nos complace saber que disfruto de su estancia.Gracias por elegir Domun Hotel