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Crowne Plaza Queretaro

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Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Crowne Plaza Queretaro

Crowne Plaza Queretaro

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Free airport shuttle
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

  • Popular LocationCentro Histórico14 min walk
  • Popular LocationPlaza del Parque Shopping Mall18 min walk
  • Popular LocationPlaza Boulevares Shopping Mall19 min walk
  • AirportQueretaro, Queretaro (QRO-Queretaro Intl.)28 min drive

Choose dates to view prices

About this area

Queretaro

Located in Queretaro, Crowne Plaza Queretaro is in the business district. Aqueduct of Santiago de Queretaro and Querétaro Old Train Station are local landmarks, and travellers looking to shop may want to visit Antea Lifestyle Center and Plaza del Parque Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Corregidora Stadium or Josefa Ortiz de Domínguez Auditorium.
Popular Location

What's nearby

  • Centro Histórico - 14 min walk
  • Plaza del Parque Shopping Mall - 18 min walk
  • Plaza Boulevares Shopping Mall - 19 min walk
  • Marista University of Queretaro - 4 min drive
  • Querétaro Old Train Station - 5 min drive

Getting around

  • Queretaro, Queretaro (QRO-Queretaro Intl.) - 28 min drive

Restaurants

  • Il Dominio — 1 min walk
  • Nicos - 17 min walk
  • Sushi Roll - 19 min walk
  • Patria Sur - 19 min walk
  • Moser Cafe Kultur - 3 min drive

About this property

Crowne Plaza Queretaro

4-star hotel with free airport shuttle and restaurant
A restaurant, an outdoor pool and a 24-hour fitness centre are available at this smoke-free hotel. Free WiFi in public areas, free self parking and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. All 139 soundproofed rooms feature free WiFi and 24-hour room service. For a bit of entertainment, TVs come with cable channels, and guests will also find separate baths and showers and free local calls.
Crowne Plaza Queretaro offers 139 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Cable televisions are provided. Bathrooms include a separate bath and shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free return airport shuttle from 4:00 AM to 4:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 175-195 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Sauna
  • Hot tub

Family friendly

  • Babysitting/childcare (surcharge)
  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference space (112711 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - noon
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between MXN 175 and MXN 195 per person (approximately)
  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel
Crowne Plaza Queretaro Hotel
Crowne Plaza Queretaro Queretaro
Crowne Plaza Queretaro an IHG Hotel
Crowne Plaza Queretaro Hotel Queretaro

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 157 out of 297 reviews
5 - Excellent 53%
Rating 4 - Good. 106 out of 297 reviews
4 - Good 36%
Rating 3 - Okay. 23 out of 297 reviews
3 - Okay 8%
Rating 2 - Poor. 6 out of 297 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 297 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities

1/5 Terrible

Stayed 1 night in May 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2020

2/5 Poor

Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 30 minutes to the airport, 15 minutes to Downtown Queretaro, 5 to 10 minutes to the main highways. Beautiful, spectacular view of the city and surroundings. Breakfast/brunch at the restaurant was great, excellent service, excellent prices: Full buffett for ~$14 USD, a la carte items anywhere between $5 and $10 USD. Sunday brunch was really good. Rooms are large and well appointed, 65" TV, desk, nice bathrooms, lockbox, hair dryer, iron and ironing board. Could not hear the neighboring rooms at all. The pool is nice, but small. Did I mention a beautiful view? The only negative, more an inconvenience than a demerit, is that if you have prepaid through an online agency like Expedia or Orbitz, they need to put a credit hold on your card (what US hotels call "For Incidentals"), but sometimes they forget to do so at check-in, and that creates a glitch at the restaurant because they do not have an account to charge your bill. No big deal, other than having to go to the desk and get them to open an "Incidentals" account. Visiting downtown and nearby Peña de Bernal, Tequisquiapan, San Miguel de Allende are all a must, all beautiful places. Downtown is best reached by Uber or taxi, as finding parking on the narrow cobblestone streets is a challenge, but there are lots of hip boutiques, breweries and restaurants to make the trip worth.
Stayed 6 nights in Mar 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service, very kind all the staff. The breakfast buffet is excellent with a lot of choices. Quesadillas were marvelous. The room was clean and with a lot of space.
Stayed 2 nights in Mar 2020