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Hotel & Spa La Mansión del Burro Azul

Photo gallery for Hotel & Spa La Mansión del Burro Azul

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Egyptian cotton sheets, premium bedding, down duvets
Egyptian cotton sheets, premium bedding, down duvets
Room Amenity
Egyptian cotton sheets, premium bedding, down duvets

Overview of Hotel & Spa La Mansión del Burro Azul

Hotel & Spa La Mansión del Burro Azul

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Spa
  • Breakfast available
  • Business services
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Ignacio Altamirano Sur #35, Centro Historico, Queretaro, QRO, 76000

Explore the area

  • Popular LocationAlameda Hidalgo Park8 min walk
  • Popular LocationZenea Garden9 min walk
  • Popular LocationAqueduct of Santiago de Queretaro10 min walk
  • AirportQueretaro, Queretaro (QRO-Queretaro Intl.)27 min drive

Choose dates to view prices

About this area

Queretaro

Located in Queretaro, Hotel & Spa La Mansión del Burro Azul is connected to a shopping centre. Theater of the Republic and City Museum are cultural highlights, and some of the area's notable landmarks include Neptune Fountain and Santa Rosa de Viterbo Temple. Travelling with kids? Consider Bicentennial Park, or check out an event or a game at Josefa Ortiz de Domínguez Auditorium. Spend some time exploring the area's activities, including skiing, golf lessons and golfing. Guests appreciate the hotel's central location.

What's nearby

  • Temple of Santa Cruz - 6 min walk
  • Plaza de Armas - 6 min walk
  • Alameda Hidalgo Park - 8 min walk
  • Zenea Garden - 9 min walk
  • Aqueduct of Santiago de Queretaro - 10 min walk

Getting around

  • Queretaro, Queretaro (QRO-Queretaro Intl.) - 27 min drive

Restaurants

  • Chinicuil - 3 min walk
  • Bhaji - 3 min walk
  • La Vieja - 4 min walk
  • Puerto Milagros - 4 min walk
  • Alda Cafe - 4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

Family-friendly hotel connected to the convention centre in Downtown Queretaro, walk to Centro Histórico
A full-service spa, a sauna and a coffee shop/café are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, massage/treatment rooms and a microwave in a common area are on-site. All 17 soundproofed rooms feature free WiFi and Select Comfort beds. Flat-screen TVs with cable channels and DVD players provide a bit of entertainment, and guests will also find comforts such as Egyptian cotton sheets and pillow menus.
Hotel & Spa La Mansión del Burro Azul offers 17 forms of accommodation which are accessible via exterior corridors and feature DVD players and complimentary newspapers. This individually decorated and furnished accommodation has separate living rooms. Select Comfort beds feature Egyptian cotton sheets, down comforters and premium bedding. A pillow menu is available. 40-inch Flat-screen televisions come with cable channels.

Bathrooms include a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

MOSS has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 33.00 kilometers
  • Limo/town car service
  • Shopping centre shuttle (surcharge)

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–11 AM: MXN 170 for adults and MXN 170 for children
  • 1 coffee shop
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Full-service spa
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Babysitting/childcare (surcharge)
  • DVD player
  • Laundry facilities
  • Playground
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Newspapers in reception
  • No lifts

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel

More

  • Romance packages available
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • DVD player

Food and drink

  • Oven
  • Hob

Outdoor space

  • Garden

More

  • Access via exterior corridors
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Separate living room
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 1:00 PM - 11:00 PM
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Express checkout

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: MXN 170 for adults and MXN 170 for children (approximately)
  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Queretaro
Hotel & Spa La Mansión del Burro Azul Hotel Queretaro

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 136 out of 316 reviews
5 - Excellent 43%
Rating 4 - Good. 98 out of 316 reviews
4 - Good 31%
Rating 3 - Okay. 53 out of 316 reviews
3 - Okay 17%
Rating 2 - Poor. 18 out of 316 reviews
2 - Poor 6%
Rating 1 - Terrible. 11 out of 316 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in the heart of Queretaro!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very beautiful hotel!! Will definitely go back!
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Stayed 2 nights in Mar 2020

3/5 Okay

Stayed 1 night in Mar 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Stayed 1 night in Jan 2020