The location is perfect, however there a various problems with this hotel. The room was dirty, hairs & crumbs all over the floor, TV & AC remotes had brown dirt around the buttons. In the bathroom the plug socket was hanging off the wall with exposed live wires! The mirror was smeared in god knows what. The hair dryer was a fire hazard! Plugged it into a fixed plug socket & the hairdryer motor was completely loose & started to burn. There was lots of noise until midnight & windows are only single glazed so road noise is loud. Breakfast was awful coffee machine broken &’poor quality food. What a disappointment, this hotel has so much potential if only the owners bothered to clean properly & up date the decor & some furnishings. I have stayed in 12 different hotels in Lugano as I travel there monthly for work & I can honestly say this was the worst one ever. The owners didn’t seems to take my comments on board or really care. I have never complained to any hotels but this time I had too as I felt it was that bad. I gave them the hairdryer & stated it was a fire hazard & that there cleaner should be fired. The towels in the bathroom smelt bad & were so thin the tore easily. I honestly can’t understand how they think their hotel is acceptable. If I’d of booked that for a holiday I would have been extremely disappointed, luckily I was only there one night. Please do not book this hotel if you come to Lugano. Lugano is a lovely place full of lovely people but this hotel is awful.