Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
83% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Maryland

Beautiful and best hotel

Posted 28-Aug-2016
This is the best hotel! Everyone is so friendly and is clean, they make sure you have a great experience! Great food, drinks, service and everything.
4out of 5
by A verified traveller from new jersey

Very close to the beach, rather quiet

Posted 22-Aug-2016
Pros: Beach proximity, discoteca Pacha
Cons: A bit too quit... Could be more entertainment for adults only facility. Pool is small.
Location: Great location, right on the beach. Club Pacha is right there also.
Nice facility, good food( except Japanese restaurant). Pool was a bit too small for amount of people in the hotel, but beach is right there. They had kayaks and sail catamarans on site, so hotel guests could use them free of charge. A bit too quiet for adults only facility, but discoteca Pacha if right there for those who want to have a bit more fun rather than sleep all night. Good shows in the evening
4out of 5
by A verified traveller

Great service at beautiful hotel

Posted 09-Aug-2016
After having a terrible experience at an all inclusive hotel in Mexico, I was skeptical, but this was a totally different experience. The Riu palace Macao has the friendliest staff and service is outstanding here. Food was great at the buffett and the a la carte, so many options. The entertainment team was great, always good for a laugh. It was definitely a plus there where no kids because the other resorts where crawling with kids. Beach was beautiful! plenty of activities and constant drink service. The shows were corny but entertaining enough. The only things that could be improved are the comfort of the beds and wifi which disconnected constantly. Overall beautiful hotel, great service. Highly recommend!
2out of 5
by A verified traveller from Ft. Lauderdale, FL

Nice resort, but beware of the very hard beds.

Posted 18-Jul-2016
Pros: The staff was extremely friendly and very helpful. The food was excellent, both at the buffets and ala carte restaurants
Cons: Rhe beds were extremely uncomfortable & hard.I thought it might just be my room but I had 2 other friends in different rooms who experienced the same
The RIU resort was on the smaller side compared to other resorts in Punta Cana that I have stayed at. There wasn't as many activities throughout the day, which is ok if you plan on venturing outside of the resort, which I did a few days. The resort is nice, the staff is amazing. The only negative I can say is the beds were extremely uncomfortable. Because of this, I would not stay here again unless the beds were changed.
4out of 5
by A verified traveller from NC

Nice hotel but some little things

Posted 05-Jul-2016
Pros: Room orientation Kabuki steak was excellent Service was good in general Good selection of food
Cons: Checkin and checkout during off hours was not a 4 star exprience
Location: We didn't leave the resort. Tried to book a snorkeling trip but their driver never showed to pick us up.
Room was perfect facing the beach and overlooking the pools and grounds. Room itself was in very good condition with exception of items below. Beautiful beach. We normally book cruise ships and this was our first all inclusive resort. After doing both, a cruise is certainly a better value unless you drink lots of alcohol. Entertainment schedules were confusing and most shows ran very late not starting until 10 pm. Pools were warmer than bathwater most days so we had to go to the beach to cool off. Internet was our primary means of communication but wireless was sketchy, often dropping connections. AC would never cool the room to a comfortable temp and service calls could not fix.
2out of 5
by A verified traveller from California

Nice hotel...food is ok.

Posted 01-Jul-2016
Pros: Expedia
Cons: Service (air conditioning) .
Location: San Francisco CA,
We stayed for 7 days. 4 days we did not have air conditioning. That's was a terrible experience!
1out of 5
by A verified traveller

Honeymoon: SICK FOR 9+ DAYS AND A HOSPITAL STA

Posted 10-Jun-2016
Pros: The beach was gorgeous
Cons: Food, safety, bottle water quality
The staff was nice, the room was clean, but the food was horrible. One restaurant for breakfast and one restaurant for lunch. Nearly all the food is deep fried, and the salad bar is unidentifiable and covered in flies. Food is mislabeled. Chicken is actually pork and filet mignon is also pork. I began to get sick after two days, but on the third day I became violently ill. High fever, cramps, chills, and diarrhea. I spent two full days of my honeymoon unable to get out of bed, because I was so sick. After returning home I had to go to the doctor and they told me to immediately go to the emergency room for a possible ct scan to find the infection in my body. The emergency room doctor believes it is E. COLI or possibly parasites. I am waiting to hear back from more testing. I stayed for the duration of the trip, because I was too sick to make the trip back home. I only drank bottled water and ate the food at the resort. I would advice only those with cast iron stomachs to travel here. My honeymoon was ruined, I am still too sick to get out of bed, and we wasted thousands of dollars.
5out of 5
by Claudio

Posted 09-Jun-2016 on Hotels
Realmente fue una excelente experiencia. Toda la gente del hotel nos atendio de manera profesional y sumando una sonrisa que jamas falto. Lugar perfecto para descansar la mente y el cuerpo.
2out of 5
by A verified traveller from Maine

Rooms and stuff

Posted 02-Jun-2016
Pros: Staff was very friendly
Cons: The smell of the rooms
Location: We rented a catamaran (group of 10) we were disappointed with the vendor that we chose (right on our beach)
The rooms had a terrible musty smell. I was very disappointed and even though we changed rooms 3x the smell was still there. Also the musty smell in the casino and in the theater was so terrible that we had to leave and couldn't stay for the show. The beds were comfortable enough - I expected more from a Riu Palace Definitely an older crowd of people there - the swim up bar was small and by the end of the day felt like a hot tub.
4out of 5
by A verified traveller from Orlando, FL

Great resort for senior citizens

Posted 18-May-2016
It was very relaxing. This was a girl's trip to celebrate my 40th birthday. The food was great, rooms were very clean and the staff very helpful and cheerful. The entertainment was ok. The downsides: It was tooooo quiet. Not a lot of music playing. A lot of senior citizens so they didn't want to hear any music. Also, the live music was so boring it would put you to sleep. I understand "Adults Only" resort but this was too conservative. We needed a mixture of relaxation and party time so this resort didn't fit us. We went to the other Riu resorts nearby (walking distance) and they were fun. More young people and things happening at the other resorts. The drinks could have been stronger but oh well. I would recommend this resort to senior citizens, boring couples, or people who just don't like music!