Hotel itself was not terrible. Beach/pool area was the best part. None of the workers speak English so don't even bother asking a question. Bar service was good, room service was limited. We ordered beer one night and was told room service couldn't bring it up, when we supposedly had 24 hour room service... so we had to wait till the next morning for the mini fridge to be restocked. Fake made up roulette game in casino with two American con artists running table. We had a couple Dominican workers who specifically told us not to play that game anymore because it was a scam and they had it set to where no one ever wins. Casino took our credit card and debit cards numbers and copied them and our license and the very next day we received a call from the card company saying someone tried to use it that day for $700. We spoke to front desk about what happened they told us they had no control or involvement with the casino... which the RIU advertises for it and it's called the RIU dynamite casino. So basically everyone covers each other. We tried to get names of the employees in the casino, all of which gave us fake names, we called to file a complaint with RIU, asking for manager or higher ups and man told us he had no numbers we had to submit an email, looking online at the hundreds of people who had this same problem, nothing was ever done about it. RIU is still letting fraud happen right under their nose. Various things in our room would not work doors, plugs,TV, toilet etc.