Ratings based on 412 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Kentucky

Second time Visit!!!

Posted 05-Feb-2016
Pros: everything
Cons: Possibly nightly entertainment? not much else to say
Location: Location is perfect, clsoe to airport, 20 -25 min ride from airport, wide open beach, just breathtaking
Visited January 2016 for 8 nights, Absolutley AWESOME! From the hotel grounds, maintance,housekeeping, staff, food, AWESOME The food at this resort is exceptional, the staff are so friendly & welcoming. This year we invited some friends one in a wheel chair. We invited them due to our visit last year, this resort is completley assessable aroound the entire grounds! He never missed a thing & enjoyed every second! Our favorite part of this reosrt is the area between the pool & beach, all palm trees & lounge chairs for complete relaxation! Now, my only issue today is to see how long we can extend our visit next year!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Missouri, USA

Beautiful

Posted 29-Jan-2016
Nice facility but needs more handicapped accommodations and public restrooms.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jan-2016
Very good hotel, good food, good customer service.
3 out of 5
by A verified traveller from New York, NY

Not for young people

Posted 26-Dec-2015
It is a beautiful hotel however definitely not for young people. An older crowd and very quiet so if you're looking for a livelier crowd, I would suggest one of the other RIUs next door. Food was great but drinks sucked! They should really teach the bartenders how to make a decent drink or get some better liquor. Other than that, the beach was gorgeous!
2 out of 5
by A verified traveller from Virginia

Would not go back

Posted 22-Dec-2015
Pros: They serve Champagne.
When we first arrived, we were told that we were at the wrong resort (I looked at the sign out front- it said RIU Macao). They tried to send us to their "sister" resort RIU Bavaro by saying it was the nicest resort on the island and it would be an upgrade for us. We chose Macao because it was adults only- Bavaro is not. I paid for an upgraded ocean front room-Bavaro didn't have those. After I explained to them I wasn't interested, they told me too bad, they had no rooms available. They sent us to Bavaro. Bavaro sent us back to Macao. Macao gave us a room that was a standard room without an ocean view. Then they finally switched us to a room we paid for. When you arrive on vacation, you want to feel relaxed. This was far from relaxing. They obviously had a room for us and for some reason, didn't want us staying there. I don't appreciate being blatantly lied to. We were informed it was Expedia's mistake and not theirs. I would never go back here. Food was not good. People trying to sell you stuff on the beach constantly.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Nov-2015
The staff was so energetic and fun it made a great time!
4 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 02-Nov-2015 on Hotels
5 out of 5
Recommended
for Couples
by Sergio from São Paulo

Excelente

Posted 28-Oct-2015 on Hotels
Minha estadia no hotel foi excelente. toda staff é muito atenciosa e animada. A comida é muito boa e farta. A praia e a piscina são muito boas tambémq
5 out of 5
Recommended
for Couples
by Thiago from São Paulo

INDICARIA DE OLHOS FECHADOS.......

Posted 26-Oct-2015 on Hotels
Resort simplesmente sensacional..... Serviço, comida, tranquilo, entretenimento.... Apenas uma ressalva que tudo se torna melhor com gorjetas.... Tivemos um pouco de transtorno com relação a arrumação de quarto com relação a isso.... de restante perfeito.....
5 out of 5
Recommended
for Couples
by Christina B.

Excellent trip

Posted 26-Oct-2015 on Orbitz
Hotel was absolutely beautiful as well as the pool/beach area. All of the staff members were excellent and really went out of their way to make sure you had a great time on your trip, especially the front desk manager Manny, he was so accommodating and always had a bright smile on his face. The animicon staff work very hard to provide you with non-stop entertainment which is by far the best that I have seen out of any other restort I have visited in the past. When you book a five star hotel you will surely see why it is rated five stars.