Ratings based on 400 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Greenwich, CT, US

Nice hotel, beautiful territory, good food

Posted 26-Nov-2016
We stayed at building 6, that was our second time at this hotel, rooms are clean and comfortable. Everything is in good condition but not brand new. Food is good and the choice is pretty decent but local vines are terrible. Beach is great, clean and have enough shade, water is clean and shallow. The lighthouse bar at the beach is always too crowded and the staff there is less nicer than in other bars, could do better. Kids club is available, my kids 3 and 6 y/o spent there 3 hours and didn't get bored. Pool is good however we prefer ocean so can't say much about the pool. Overall everything was good, I would recommend this hotel.
Comment from Hotel Management
02-Dec-2016 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus and for sharing your experience. It's truly pleasant when we fulfilled our guest's expectations and demonstrated them how wonderful is our site and our services. Thanks for highlighting the things you liked and for recommend our property to all the travelers who are seeking a great and beautiful place for their holidays. Our team is looking forward to welcome you back soon. Warmest regards, Quality Manager Online IBEROSTAR Dominican Republic
3out of 5
by A verified traveller from US

Beautiful beach and water

Posted 16-Nov-2016
Pros: The beach and water was best I have ever experienced, I have been to Mexico, Jamaica, Aruba, The water was warm, calm and clear
Cons: Room renovations, Restaurant service in the Colonial, Better drinks,
This iberostar is supposed to be a premium resort. I have been to many all inclusives including Iberostar Rose Hall Suites 3 times. That is a premium resort! At the buffets, the cold cuts and cheeses all coagulated making it very un appealing if not unsafe. The "Goumet Restaurant had the most awful service I have experienced. Not only do they make a big deal of giving out a reservation to this, they said they had lobster on menu. They do, but as a cold fruity appetizer. We were a party of five women and the staff , did not pull out chairs, place napkins, rolled eyes when we had to ask for more water, etc. They never brought out one appetizer and argued that it was because you can only have soup or appetizer! Never experienced this at all inclusive and was never told when ordering We skipped dessert and went to buffet for dessert. We tried the Mexican, which was pretty good, and the steakhouse, just ok but both had very good service. The frozen drinks at all bars were bad, very watery. A strawberry daquari has no strawberry in it! By far the worst drinks I've had at any all inclusive. The best meat and most fun was the Paella party for lunch, finally got the lobster! The rooms were small and the bathroom small and in need of revovation, the toilet handle broke the last day and the faucet was ancient. On the positive side, The Star Players were very good, friendly ad work very hard
Comment from Hotel Management
23-Nov-2016 by Quality Manager, Hotel Management
Dear Guest, thank you for taking the time to review your experience at our hotel. We are thankful for your comments and will share them immediately with our management team in order to take actions to ensure a better service. We apologize for this dowside of your stay, rest assure that it is not indicative of our estandards as we always strive to give outstanding service to our guest. We are hoping to have the opportunity to welcome you back. Best Regards, Quality Manager IBEROSTAR Dom. Rep.
5out of 5
by A verified traveller

Posted 15-Nov-2016
Location: Great location. Dive center inside the hotel makes a huge difference for me.
Love the hotel! For sure we will be back, maybe next year. We stayed at Viva and Catalonia before, but Ibero is better then those two. Food is great. Service the best. Thumbs up for Jacob of guest service and Vicmar of front desk. We just wish we have a room closer to the pool. We invited 7 friends to go with us and they loved also!
Comment from Hotel Management
16-Nov-2016 by Quality Manager, Hotel Management
Dear guest, Thank you for staying at IBEROSTAR Hacienda Dominicus. We are so glad to know that we have wowed you with the level of services and facilities that we are offering in our beautiful property. Thanks for pointing the aspects of your stay that you have enjoyed more. Our entire team will be pleased to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
by A verified traveller from beynes

Parfait

Posted 01-Nov-2016
Tout était parfait. C'était la 4 ème fois que nous y allions
Comment from Hotel Management
07-Nov-2016 by Quality Manager, Hotel Management
Cher client, Nous vous remercions d'avoir choisi IBEROSTAR Hacienda Dominicus pour vos vacances. Il nous fait plaisir savoir que vous avez joui votre 4ème séjour dans notre merveilleuse propriété. Nous sommes à l'attente de votre retour. Salutations, Responsable Qualité en Ligne IBEROSTAR République Dominicaine
4out of 5
by A verified traveller from bs.as

Posted 13-Oct-2016
Las instalaciones del hotel están muy buenas, la habitación muy cómoda y el personal muy buena onda.
Comment from Hotel Management
22-Oct-2016 by Quality Manager, Hotel Management
Estimada Huésped, Gracias por elegirnos para sus vacaciones. Nos alegra saber que cumplimos con sus expectativas. Esperamos que nos honre con su presencia pronto. Saludos cordiales, Gerente de Calidad en Línea IBEROSTAR República Dominicana
3out of 5
by A verified traveller from Brooklyn, NY. Moscow.

Not so great. Next time will try something else.

Posted 09-Oct-2016
Location: Not so much to do.
The food was so monotonous and boring and sometimes not so fresh. Мany flies around the food! Also the garden paths weren't clean enough. In the shower the water didn't go away quickly and you are standing ankle-deep in water. Very few TV channels in English.
Comment from Hotel Management
10-Oct-2016 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff of IBEROSTAR Hacienda Dominicus we thank you for choosing us for your holidays. We are conscious that it is hard to accomplish the expectations of each guest; this is why we are always trying to make our hotel the best one in Bayahibe, proof of this is the holding number 1 raking list of TripAdvisor since long time. In our property we offer a wide variety food products for all tastes, from cold to hot dishes. Also we fumigate everyday to avoid the massive flies appearance, however we have shared your complaints with the proper departments. We would loved had the chance to discuss your complaints regarding the food, garden and room, nevertheless, we accept your comment as a learning that will encourage us to continue working hard in order to fulfill our guest's expectations. We just hope you can change your thoughts about us and you can give us the chance to recover your trust to our Brand in Dominican Republic. For any assistance don't hesitate to contact us. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
by A verified traveller from south carolina

Great hotel

Posted 02-Oct-2016
Great hotel with the mist friendly and helpful staff. This place is a true piece of paradise. I wish I could live there
Comment from Hotel Management
10-Oct-2016 by Quality Manager, Hotel Management
Dear guest, Thank you for choosing IBEROSTAR Hacienda Dominicus for your holidays and also for sharing your fantastic experience with the Expedia's community. We are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
by A verified traveller from Argentina

Hotel con vistas al parque, piscina y playa

Posted 20-Sep-2016
Pros: la iluminacion, la decoracion, los detalles, el servicio, la variedad de comidas, la playa, todo!!
Cons: nada
Location: la ubicacion es en la Romana, con una excelente playa, y todos los dias hay escurciones a distintas islas, snorkel, kayac, veleros, disfrutamos mucho!
fue maravilloso, absolutamente todo, lo que complementaba al hotel fue la calidez de su gente. hicimos muchas actividades paseamos por las islas, soñado.
Comment from Hotel Management
26-Sep-2016 by Quality Manager, Hotel Management
Estimada Huésped, Muchas gracias por elegir IBEROSTAR Hacienda Dominicus para sus vacaciones. Nos complace saber que ha disfrutado de su estancia y que la ubicación del hotel la dejaron muy satisfecha. Esperamos tenerla pronto en las instalaciones Reciba un cordial saludo, Gerente de Calidad en Línea IBEROSTAR República Dominicana
4out of 5
by A verified traveller from phila. pa

Nice beach. Beautiful garden

Posted 08-Sep-2016
I liked beach and staff intertainment program. Hotel is small but kept well. No waves so its great for small kids. Wifi was not everywhere so u have to look for spots that got coverage. My daughter forgot her cell phone and upon my phone call was found and returned by fedex to me next business day. Great service.
Comment from Hotel Management
15-Sep-2016 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff of IBEROSTAR Hacienda Dominicus we thank you for staying with us. We are thankful to receive your wonderful comment regarding your experience with our services. In IBEROSTAR it's our compromise satisfy our guest's desires and make their holidays unforgettable. Once again, thank you and we are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
4out of 5
by A verified traveller

nice resort

Posted 08-Sep-2016
Pros: beautiful clear ocean
Cons: no breakfast at the beach until 10am, which forced us to go inland to the buffet that has no AC and is very hot. buffet really needs more ventilation
Location: scuba dive at the dive center and get certified.
nice resort. Ocean is beautiful with clear water. Nice light house bar. Many fish right at the beach. Entertainment is good. Nice dive shop to get certified. Would be better if they served breakfast at the beach. buffet really needs ventilation, it gets really hot where food is. People were sweating while getting their food.
Comment from Hotel Management
15-Sep-2016 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff of IBEROSTAR Hacienda Dominicus we thank you for staying with us. We appreciate your kindness for sharing with us your happiness and disappointments with our services and facilities. Thanks for highlighting our strengths and also the weaknesses you have found. Receive our apology for the hassles you caused you. Once again, thank you and we all hope to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic