Ratings based on 381 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Argentina

Hotel con vistas al parque, piscina y playa

Posted 20-Sep-2016
Pros: la iluminacion, la decoracion, los detalles, el servicio, la variedad de comidas, la playa, todo!!
Cons: nada
Location: la ubicacion es en la Romana, con una excelente playa, y todos los dias hay escurciones a distintas islas, snorkel, kayac, veleros, disfrutamos mucho!
fue maravilloso, absolutamente todo, lo que complementaba al hotel fue la calidez de su gente. hicimos muchas actividades paseamos por las islas, soñado.
4out of 5
by A verified traveller from phila. pa

Nice beach. Beautiful garden

Posted 08-Sep-2016
I liked beach and staff intertainment program. Hotel is small but kept well. No waves so its great for small kids. Wifi was not everywhere so u have to look for spots that got coverage. My daughter forgot her cell phone and upon my phone call was found and returned by fedex to me next business day. Great service.
Comment from Hotel Management
15-Sep-2016 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff of IBEROSTAR Hacienda Dominicus we thank you for staying with us. We are thankful to receive your wonderful comment regarding your experience with our services. In IBEROSTAR it's our compromise satisfy our guest's desires and make their holidays unforgettable. Once again, thank you and we are looking forward to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
4out of 5
by A verified traveller

nice resort

Posted 08-Sep-2016
Pros: beautiful clear ocean
Cons: no breakfast at the beach until 10am, which forced us to go inland to the buffet that has no AC and is very hot. buffet really needs more ventilation
Location: scuba dive at the dive center and get certified.
nice resort. Ocean is beautiful with clear water. Nice light house bar. Many fish right at the beach. Entertainment is good. Nice dive shop to get certified. Would be better if they served breakfast at the beach. buffet really needs ventilation, it gets really hot where food is. People were sweating while getting their food.
Comment from Hotel Management
15-Sep-2016 by Quality Manager, Hotel Management
Dear guest, On behalf the hotel staff of IBEROSTAR Hacienda Dominicus we thank you for staying with us. We appreciate your kindness for sharing with us your happiness and disappointments with our services and facilities. Thanks for highlighting our strengths and also the weaknesses you have found. Receive our apology for the hassles you caused you. Once again, thank you and we all hope to welcome you back soon. Best regards, Quality Manager Online IBEROSTAR Dominican Republic
3out of 5
by A verified traveller from Roßtal

Schöne Anlage mit tollem Strand

Posted 27-Aug-2016
Pros: Freundlichkeit des Personals, Poolbar, direkte Strand-/Meerlage
Cons: Essen anfangs ok, danach aber keine Abwechslung mehr. Immer dasselbe im Restaurant in Strandnähe. Pool öfter reinigen (viel Schwalbenkot vorhanden)
Location: In Bayahibe. Leider ist außenrum nichts zu sehen.
Sehr freundliches Personal. Sehr entspannender Urlaub über die verschiedenen Blocks.
3out of 5
by A verified traveller from St. Louis MO

Enjoyed our stay, but....

Posted 25-Aug-2016
Pros: Japanese dinner was wonderful! As was our Mexican reservations. Sheets on bed were clean. Buffet had decent food. Staff was friendly.
Cons: Improved dinner reservation process. Overall clean up and update of resort and rooms.
There were issues upon checking in. They weren't able to find our Expedia reservations, but finally did after about 30 minutes. Was disappointed in the rooms and over all shape of resort. The pool in the center hot/cold spa area area had chipped stone and paint with overgrown weeds . The pool bar area was sticky and really needed an update and cleanliness seemed to be an issue. Frozen drinks were not frozen. Rooms were musty smelling, drapes were in bad shape with stains and in some what of disarray. My daughter's room had a bathtub that was stained and overall cleanliness was not good. Dinner reservations (which were made for us the day after we checked in) could only be made 4 out of the 7 nights at the resort. We were not notified that the Colonial required the men to be dressed in long pants so we were not permitted to enter, even though there were a few (younger boys) dressed in sport shorts seated at tables. So we were only able to enjoy 3 of the 4 reservations. We had to go to the bar for our drinks after waiting for 40 minutes, during the steak house reservations, even though we asked several times for our drinks with our server and other servers.
Comment from Hotel Management
30-Aug-2016 by Quality Manager, Hotel Management
Dear guest, On behalf of the entire staff of IBEROSTAR Hacienda Dominicus we thank you for choosing us for your holidays. We appreciate your kindness to sharing with us your disagreetments with our services and facilities. Fortunately, you have enjoyed the stay despite the downsides. We apologize for all the hassles we have caused during your experience with us. The hotel management is aware about your complaints and will work on these to see how we can improve then quickly. Once again, thank youa and our team is looking forward to welcome you back soon and show the improvements. We remain at your disposal in case you need assistance with the booking. Warmest regards, Quality Manager Online IBEROSTAR Dominican Republic
5out of 5
by A verified traveller

Ontzorgend

Posted 19-Aug-2016
Prima resort, vriendelijk personeel; zes dagen complete ontzorging na rondreis door DR.
5out of 5
by A verified traveller from Firenze

Ottima e ben curata struttura

Posted 18-Aug-2016
Pros: Posizione sul mare e giardino
Cons: Dovrebbe essere più curata la preparazione della pasta che viene preparata in più versioni ma sempre troppo cotta.
Location: L'hotel è nella zona hoteleria di bayahibe denominata playa Dominicus. Numerose sono le escursioni sia terrestri che marine che vengono organizzate
Un bellissimo hotel immerso in un rigoglioso e ben curato giardino tropicale che nasconde le numerose camere che sarebbero altrimenti risultate troppo invadenti. Piscine pulite costantemente molto ampie. Posizionato nella migliore posizione di bayahibe per quanto concerne la spiaggia. Ottimo, anche se caro, il diving con personale molto attento e preparato. Personale sempre attento e cortese. Camera ben pulita. Il cibo molto vario e di buona preparazione anche se talvolta la qualità degli ingredienti non è delle migliori. Il cocomero il più delle volte non sapeva di niente. La pasta putroppo sempre troppo cotta, però nel corso del soggiorno è stata offerta in più occasioni nella formula all inclusive anche l'aragosta alla griglia. Buoni i ristoranti tematici. Nel complesso una eccellente esperienza che fa propendere a tornarci presto.
5out of 5
by A verified traveller

Es un buen lugar para relajarse es muy hermoso

Posted 16-Aug-2016
Pros: Las actividades los chou son buenos y entretenidos
Cons: Las bebidas tienen que tener otras variedades con sabores diferente
Location: Son excelentes me gustaron
Estuvo mi familia muy feliz con la validez del personal una amabilidad excelente la persona que nos atendió fue muy dulce la señorita esmerada y sus compañeras de trabajo fueron excelente
Comment from Hotel Management
27-Aug-2016 by Quality Manager, Hotel Management
Estimado Huésped, Le damos las gracias por haber elegido IBEROSTAR Hacienda Dominicus para sus vacaciones. Es un placer saber que ha disfrutado de su estancia con nosotros. Gracias por haber destacado el entretenimiento propuesto por el equipo de animación y la amabilidad de los colaboradores. Nos alegra que sus vacaciones familiares hayan sido placenteras. Esperamos tener la oportunidad de recibirlo pronto y quedamos a su disposición en caso de necesitar ayuda para la gestión de su próxima reserva con nosotros. Reciba un cordial saludo, Gerenta de Calidad en Línea IBEROSTAR República Dominicana
4out of 5
by A verified traveller

Posted 15-Aug-2016
I did not get a junior suite. It was a regular room with an ocean view when I paid for a junior suite.
Comment from Hotel Management
29-Aug-2016 by Quality Manager DR., Hotel Management
Dear Guest, Thank you for staying with us at IBEROSTAR Hacienda Dominicus. We are sorry that we do not fulfill your expectations, this is not the kind of experience we like to offer. We hope to see you soon and host you under better circumstances. Cordially, Quality Manager
5out of 5
by A verified traveller from Kansas City

Beautiful beach!

Posted 12-Aug-2016
Pros: I liked this hotel and I would go back here!
Cons: The hotel needs to sit a cart out for the hotel guest to put there used cups on! We saw people getting lazy and throwing their cups on the beach!
Location: The ocean was so enjoyable here that we did not leave the resort!
We enjoyed swimming in the ocean because it was so clear! This hotel offers scuba and snorkeling! The food is good here and offers some good choices! I was a little disappointed the roast beef was raw. Shocked to see them serving that! Everything else I had was cooked appropriately! The workers here are very nice and they work very hard!
Comment from Hotel Management
12-Sep-2016 by Quality Manager DR., Hotel Management
Dear Guest, Thank you for choosing us as your vacations destination. On behalf the entire team of IBEROSTAR Hacienda Dominicus, we would to appreciate your words. Thanks for letting us know those aspects that you enjoyed and those that you think you need to improve. We hope to see you soon. Cordially, Quality Manager