I had booked Imbali Safari Lodge for two nights and they overbooked the lodge the first night and made us go to the much smaller and less nice Hoyo Hoyo resort for one night and then TRANSFER back to Imbali Safari Lodge. No email or prior communication was given to me regarding this exchange. The lady Bunny was not at all helpful and rude. She told us to chase after a car heading to Hoyo Hoyo to find the place which was nowhere to be found. Finally, a nicer lady at the hotel got one of the staff to show us the way. This was totally inacceptable as I had booked specifically Imbali Safari Lodge which was MUCH nicer with a larger room/bathroom and outdoor terrace and mini pool. Aside from this incident, overall service was great, the food was good, the game rides were awesome and once we shifted to Imbali Safari Lodge, we enjoyed our (albeit now shortened) stay. I blame the Head Office for this last minute change without any communication mostly. I would have expected early communication and some sort of compensation for moving us to a crappier room/lodge when we paid for the larger/nicer one.