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Reviews of Ramee Grand Hotel and Spa, Pune

4 out of 5
Ramee Grand Hotel and Spa, Pune
Plot No. 587, CST No. 1221/C, Apte Road, Shivaji Nagar, Pune, Maharashtra

Reviews

8.0

Very good

Rating 10 - Excellent. 36 out of 97 reviews" "
Rating 8 - Good. 38 out of 97 reviews" "
Rating 6 - Okay. 13 out of 97 reviews" "
Rating 4 - Poor. 2 out of 97 reviews" "
Rating 2 - Terrible. 8 out of 97 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Darshan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for accessibility Good breakfast Courteous staff
Stayed 2 nights in Apr 2024
Response from Ramee Grand Hotel and Spa, Pune on 30 Apr 2024
Dear Darshan,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Good

Ashok

Travelled with family
Liked: Amenities
The hotel property is good, but the area surrounding it is congested and shabby
Stayed 11 nights in Jan 2024
Response from Ramee Grand Hotel and Spa, Pune on 18 Feb 2024
Dear Ashok,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

kuldeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and location
Location Location Location !!! Beautiful and well maintained property. Good size rooms and excellent breakfast. Best part was the location as everything is at about 5-10 minutes walking distance.
Stayed 2 nights in Feb 2024
Response from Ramee Grand Hotel and Spa, Pune on 7 Feb 2024
Dear Kuldeep,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Jennifer

Stayed 10 nights in Dec 2023
Response from Ramee Grand Hotel and Spa, Pune on 9 Jan 2024
Dear Jennifer,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2024
Response from Ramee Grand Hotel and Spa, Pune on 9 Jan 2024
Dear Jennifer,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

10/10 Excellent

Kavita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Oct 2023
Response from Ramee Grand Hotel and Spa, Pune on 27 Oct 2023
Dear Kavita,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Good

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, friendly staff, clean.
Pune is a very polluted city, so it must be difficult to keep the interior fittings in hotels dust-free. However, the Ramee Grand was very clean. The staff were friendly and helpful, and the level of service reflects the guest ratings - not as good as tip-top hotels in India, but still of a high standard. The food in the vegetarian restaurant was absolutely delicious, and the waiter made some great recommendations. There are non-veg options in the oriental fusion restaurant. The only negative was that I'd been messaging on the hotels.com app to ask if I could stay an extra night, as my original flight was cancelled last minute and I would be arriving a day early. Unfortunately, they did not respond and I arrived at the hotel late at night, only to find it was completely full. They did contact a nearby hotel for me and I was able to stay there, but keeping an eye on any messages and responding quickly would have meant I could have booked somewhere else in advance.
Stayed 2 nights in Oct 2023
Response from Ramee Grand Hotel and Spa, Pune on 23 Oct 2023
Dear Fiona,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy room
Stayed 1 night in Feb 2023
Response from Ramee Grand Hotel and Spa, Pune on 21 May 2024
Dear Guest,Greetings of the day !!!Thank you so much for your feedback. We are pleased to hear about your experience at Ramee Grand, Pune. Guest experience is our top priority and our staff takes great pride in ensuring that each guest has a memorable experience.We look forward to welcoming you back in the near future.Warm regards,Ajay DograGeneral Manager Ramee Grand, Pune

2/10 Terrible

m

Stayed 1 night in Jan 2023
Response from Team Ramee Grand on 4 Mar 2023
Dear GuestGreetings of the day!!!Sincerely apologies as our services not met with your expectation . we will definately work on given complaints to improve our service for better experience. Warm Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, bathroom needs updating
Great service and wonderful staff. Overall a very comfortable stay but would like to add that it will be awesome if the caulking in bathroom showers is updated. Thank you
Stayed 10 nights in Dec 2022
Response from Team Ramee Grand on 4 Mar 2023
Dear Guest, Greetings of the day !!! Thank you for your wonderful review, Hope to see you soon to enjoy facilities and services at Ramee Grand,Pune ,Warm Regards

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Clean and wonderful service. We utilized the spa for the Hamman Moroccan Bath service. Highly recommended
Response from Front Ofice Manager on 8 Jan 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice clean property with excellent service
Response from Front Ofice Manager on 8 Jan 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Kirankumar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to everything. I would recommend all to stay at this hotel
Response from Front Ofice Manager on 8 Jan 2023
Dear Guest, Greetings of the day!!! Thank you for your wonderful review, hope to see you soon to enjoy facilities at Ramee Grand, Pune Warm regards Team Ramee Grand

10/10 Excellent

Sunil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 2 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, good for family stay, food options on the property are good. Would recommend!
Stayed 1 night in Sep 2022

10/10 Excellent

Pawan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Rajan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good variety of food at breakfast friendly and helping staff at the hotel. We enjoyed our 4 days stay at the hotel Suggest the hotel that the carpet outside rooms should be vacuumed and kept a little more clean. Overall the hotel is clean.
Stayed 4 nights in Jul 2022

6/10 Okay

Ranjeet

Stayed 3 nights in Jan 2022

10/10 Excellent

Nitin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is overall very clean. The rooms, the lobby and other areas are very clean. The staff is generally very friendly but the room service staff needed a couple of reminders for a few items we needed. The buffet breakfast very nice and offered a lot of choices. The only suggestion I'd have is if they can do anything to reduce the usage of plastic water bottles and serve purified water through Aqagard or some other such solution. Overall, a very nice experience.
Stayed 3 nights in Dec 2021

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 1 night in Oct 2021

10/10 Excellent

Sunil

Stayed 4 nights in Oct 2021

8/10 Good

Amar

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Room is good. Comfortable bed and a big bathroom. Has most of the essentials that one needs. Location is perfect. Right behind FC road. What it was lacking though was restaurant service. I am guessing their main restaurant mirchi is closed for dinner though no one told us about this. Nevertheless we went to the common first floor one. And it was so dimly lit. Someone was shouting orders in the nearby kitchen all the time. And food quality was below average :( We Actualy skipped breakfast the first day hence.
View from room
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent property , good location,good food.overall experience was good
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

K

Travelled with family
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heart of the city location, friendly staff, good breakfast buffet
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it was very good experience in the hotel. Would love to travel again
Stayed 1 night in Jul 2019

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service fast but no hot water
The hot water is not working and the sound from outside could enter my room. No toiletries this is too bad. But the service is so fast
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Excellent staff and service Poor bathroom and bed
Stayed 2 nights in Jun 2019
Response from Reservations Manager on 8 Jul 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we have noted the comments and forwarded to the concerned team. With warm regards Reservation Manager

10/10 Excellent

SHOHEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from Reservation Manager on 6 May 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

8/10 Good

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservations Manager on 3 May 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Reservation Manager on 22 Apr 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. With warm regards Reservation Manager

8/10 Good

Sarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Reservation Manager on 20 Apr 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. We will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Ramee Grand for 2 nights for an official visit. Excellent location in the heart of Pune. If you are looking for staying in Shivaji Nagar area, this is the best place to be. Spacious room, excellent room service. Plenty of food options as the hotel has an oriental and Indian restaurant. Since my flight was delayed I asked for extending my check out time by 2 hours till 2 pm and the hotel staff agreed. Overall a great stay and I would certainly recommend Ramee Grand. Its going to my my choice for my visit to Pune!
Stayed 2 nights in Apr 2019
Response from Reservation Manager on 17 Apr 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. We will look forward for your future stay with us. With warm regards Reservation Manager

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Reservation Manager on 31 Mar 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and excellent top view from the hotel.
Stayed 2 nights in Mar 2019
Response from Reservation Manager on 22 Mar 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

6/10 Okay

Mr Chris Chedgey

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok hotel, staff not great
Fine hotel. The only gripe I'd have is that they said they would organize a car for pick up from Mumbai airport, which worked out fine in the end. They said they would send a confirmation email. However this took 6 or 7 phone calls before the confirmation, lot's of "phone back to be sure", and promises to send the email, but nothing done. The first in our party to arrive checked at reception for the second car, but they were very unhelpful. I'd have been much happier if they'd just said they couldn't be bothered with the car, and I'd have got it somewhere else. Huge frustration right up to landing, the kind of stress that could have easily been avoided by the hotel staff.
Stayed 13 nights in Mar 2019
Response from Reservation Manager on 18 Mar 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we have noted and forwarded it to the concerned team for corrective measures. With warm regards Reservation manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can only think of a very positive aura and very friendly staff !
Stayed 13 nights in Feb 2019
Response from Reservation Manager on 25 Feb 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un co operative and ruthless staff.poor quality Beddings. Food and drinks exhorbitantly charged. No transparency in levy of charges even Mini bar consumption charged were not revealed in transparent manner. The bill of Rs 401 on account of Mini Bar items was kept in d folder which should have been informed to d guests. The quality of milk which was charged Rs 147 was of poor quality. It was more of water than milk.
Stayed 1 night in Jan 2019
Response from Reservation Manager on 3 Feb 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for taking the time to tell us about your experience regarding your stay with us. It is with sincere regret that I note your dissatisfaction with our service. Your experience does not reflect the level of service we endeavor to provide at Ramee Grand Hotel & Spa Pune. It is our constant endeavor to provide a consistently high quality service to all our guests and I assure you all possible corrective measures will be taken in order to serve you better. We value your continued patronage and thank you once again for your candid feedback. Thanks and regards Reservation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Reservation Manager on 24 Jan 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Very good location,amazing service. Very good hospitality.worth to stay.
Stayed 1 night in Jan 2019
Response from Reservations Manager on 22 Jan 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservations Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Reservations Manager on 20 Jan 2019
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback. With warm regards Reservations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2019
Response from Reservation Manager on 6 Jan 2019
Dear Guest Greetings of the day Thank you for your feedback, we will look forward for your future stay with us. With warm regards Reservation Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location...good food...great experience...central place...
Stayed 1 night in Dec 2018
Response from Reservation Manager on 21 Dec 2018
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will look forward for your future visits. With warm regards Reservation Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from Reservation Manager on 17 Dec 2018
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback With warm regards Reservation Manager

10/10 Excellent

J, CBR Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in central location staff always prepared to help
Stayed 6 nights in Dec 2018
Response from Reservation Manager on 11 Dec 2018
Dear Guest Greetings from Ramee Grand Pune Thank you for your feedback, we will await your future bookings. With warm regards Reservation Manager

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
we checked in one day late on account of our flight delay from US.we have advised hotel by mail well in advance as well as on phone to change dates of reservation as 30th n0v and 1st of december.but to our surprise when we checked in hotel staff on reception were totally blank about our request and we have to pay full amount of 2 days without check in.i hope you will pl look into this matter and request you to refund excess amount recoverd by hotel.regards....s s parkhe
Stayed 2 nights in Nov 2018
Response from Reservation manager on 4 Dec 2018
Dear Guest Greetings from Ramee Grand Pune!! Thank you for your feedback. The modification or cancellation within 48 hours is on chargeable basis of one night retention charges, as per the cancellation policy. Still we tried as a special request to go out of the way and modify it as per the guest request. But we could not do it due to system limitations and audit issues. The online promotional best offers come with certain limitations of policies. With warm regards Reservation manager