It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience. We thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Dear IhorIt is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.Once more we thank you for sharing your experience with us and look forward to serving you again soon.

Dear Vanessa.It is our sincere pleasure to welcome you to our Hotel Casa Doña Susana. We value that you have chosen to stay with us and look forward to providing you with a memorable experience.We hope to have you soon and continue contributing to generating new memorable experiences.

We deeply regret your incident.It is something that is out of our hands since this no-smoking law is in all of Mexico and it is your responsibility that you smoke outside of our facilities.We hope your next visit to any part of Mexico has a pleasant experience.

Es un sincero placer darle la bienvenida a nuestro Hotel Casa Doña Susana. Valoramos que haya elegido quedarse con nosotros y esperamos brindarle una experiencia memorable.Esperamos contar con su pronto regreso y seguir contribuyendo a generar nuevas experiencias memorables.saludos cordiales.

We appreciate your positive comments about your recent visit to our hotel.We look forward to serving you again soon.

Dear Lorna, thank you very much for choosing Los Arcos Suites Hotel as your hosts during your great vacation in the city.We are sorry that you have suffered such an inconvenience with your cell phone; However, we are happy to know that our entire team did everything possible to help you and communicate with your loved ones.We hope to have the opportunity to welcome you again to create new memories.Sincerely, General Manager.

Dear Lester, thank you very much for taking the time to tell us a little about your great stay at Los Arcos Suites Hotel, we are happy to know that you received amazing treatment from all of our staff.We hope to welcome you very soon to continue creating great moments.Sincerely, General Manager.

Dear Nathanael, thank you very much for visiting us, as well as for the time you took to give us your review.We hope to see you again to be completely changed by your experience and create great moments.Sincerely, General Manager.

Dear Kelly, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed unique moments with great service from our entire team.We will be happy to welcome you very soon to continue creating amazing moments with your loved ones.Sincerely, General Manager.

Dear Renee, first of all, we want to thank you for choosing us as your hosts and taking the time to tell us a little about your experience, we are very happy to know that you received amazing treatment from our entire team.We hope to see you again in your home to continue creating unique moments with your loved ones.Sincerely, General Manager.

Dear Jason, we are happy to have received you and provided a great experience with all our staff. We are pleased to know that you enjoyed the facilities that we prepared with so much pleasure for you and your loved ones.We hope to see each other again very soon to continue offering you unforgettable moments.Sincerely, General Manager.

Dear Debbie, first of all, we want to thank you for choosing us as hosts during your visit to the city. We are sorry that your stay was not as we would have liked, unfortunately the repair of the elevator depended completely on the supplier, because it was a somewhat complicated part to obtain; On the other hand, when they informed us of the situation, we offered a change of room to a more comfortable floor for you, a proposal which was declined. In the end, to offer you a sincere apology, we agreed to compensation to which you agreed.We are pleased to inform you that the elevator is now working, and we are prepared to change and improve your next visit if you allow us to do so.Sincerely, General Manager.

Dear Abraham, thank you very much for choosing us as hosts during your stay in the city, we are very happy to know that you enjoyed an amazing service from our entire team, especially Gervacio, who always has the best attitude and disposition.We hope to have the opportunity to welcome you very soon in this home to continue creating amazing moments with your loved ones.Sincerely, General Manager.

Dear Andrew, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed great service from our entire staff, as well as the facilities that we created with so much love for you to spend quality time with your family.We hope to have the opportunity to welcome you very soon in this home, to show you the improvements we will have and create more and better moments.Sincerely, General Manager.

Dear Gloria, thank you very much for choosing us as hosts during your stay in the city, we are happy to know that you enjoyed great service from our entire team.We hope to have the opportunity to welcome you very soon to continue creating great experiences with your loved ones.Sincerely, General Manager.

Dear Keith, first of all, we want to thank you for choosing us as hosts during your most recent visit to Puerto Vallarta. Day after day we focus on improving our facilities so that you can enjoy your next vacation to the fullest.Sincerely, General Manager.

Dear Linda, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, day by day we will continue to improve so that, on your next visit, you can enjoy the improvements that we will have, as well as the warmth that characterizes us.We hope to continue creating unforgettable moments with your loved ones.Sincerely, General Manager.

Dear Warren Allan, Thank you very much for taking the time to tell us a little about your experience.We are happy to have received you and provided you with a comfortable and beautiful stay, we hope to see you very soon and exceed your expectations.Sincerely, General Manager.

Dear Will, thank you very much for giving us the opportunity to create great experiences with your loved ones; On the other hand, we regret the inconveniences mentioned to us, we work to improve, and we hope that during your next stay you enjoy all these improvements.Sincerely, General Manager.

Dear Mary Ann, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, it fills us with joy to know that you received first-class service with our entire team.We will be happy to welcome you again in this your home to continue creating unforgettable moments.Sincerely, General Manager.

Dear Jeffrey, thank you very much for choosing us as hosts to enjoy excellent service with your loved ones; On the other hand, we regret not having completely met his expectations, we will continue working together with our entire team to create unforgettable moments, and we hope to see you again very soon to show you all the improvements we have. Sincerely, General Manager.

Dear Ariane, thank you very much for taking the time to tell us about the great experience you had during your stay in the city, with warm service and great amenities.On the other hand, we will take actions with the departments involved to improve our areas of opportunity and thus create unforgettable moments for each of our guests.Sincerely, General Manager.

Dear Joseph, we are sorry that your stay was not so satisfactory, we will find a way to improve our areas of opportunity so that our guests can fully enjoy the facilities and services we have.Sincerely, General Manager.

Dear Maritza, thank you very much for taking the time to tell us a little about your experience at Los Arcos Suites Hotel, we are happy to have received you and provided you with a great experience; On the other hand, we will take your observations into account to work on our areas of opportunity and offer you an amazing experience.Sincerely, Manager, General.

Dear Gigi, thank you very much for giving us the opportunity to create an amazing experience on your first visit to the city, it fills us with joy to know that you fully enjoyed our location, just a few steps from the best restaurants, activities and bars.We happily await your return to continue creating unforgettable moments with your loved ones.Sincerely, General Manager.

Dear Maria, first of all, we want to offer you a sincere apology for not having met your expectations during your stay, as well as for the inconvenience caused; We will take your observations into account to work together with the departments involved and improve the experience of our guests.We hope to welcome you again very soon to create great moments with your loved ones.Sincerely, General Manager.

Estimada Andrea, muchas gracias por elegirnos como anfitriones durante tu estadía en Puerto Vallarta, esperamos recibirte nuevamente en esta tu casa para continuar creando momentos inolvidables. Cordialmente, Gerente General.

Dear ENRIQUE, thank you very much for giving us your feedback about your stay at Los Arcos Suites, we are happy to have received you and provided a great service for you and your loved ones; On the other hand, we will gladly take your comments to work on our areas of opportunity and, thus, provide you with the perfect stay, with comfortable and updated facilities.Sincerely, General Manager.

Dear Christina G, thank you very much for visiting Los Arcos Suites and taking a moment of your valuable time to tell us about your experience, it fills us with joy to know that you enjoyed all the amenities that we prepared with so much love.We hope to see you again very soon to create many more moments.Cordially, General Manager.

Estimado Francisco, muchas gracias por permitirnos ser sus anfitriones durante su estadía en Puerto Vallarta, estamos felices de haberlo recibido y brindado una gran experiencia, por parte de todo nuestro equipo. Esperamos vernos de nuevo muy pronto. Cordialmente, Gerente General.

Estimado Diego, lamentamos no haber cumplido por completo con tus expectativas, seguiremos trabajando en nuestras mejoras para satisfacer al máximo sus necesidades, acompañadas de un gran servicio. Cordialmente, Gerente General.

Dear Abigail, thank you very much for visiting us and taking the moment to give us your review.We hope to welcome you again in this your house, to offer you the best experiences.Cordially, General Manager.

Dear Gary, thank you very much for telling us a little about your stay at Los Arcos Suites, we are very happy to know that you received excellent treatment from all of our staff, who care about your well-being and comfort.We hope to receive your magnificent visit again in this your home to continue creating unique and memorable moments.Cordially, General Manager.

Dear Jorge, we regret not having met your expectations on this occasion; However, we have a parking area, in which you only have to register your car, we would love to have the opportunity to receive you again in this your home to show you our improvements and thus offer you all the services we have for you and your comfort.Sincerely, General Manager.

Dear John Paul, thank you very much for choosing us as hosts during your stay in Puerto Vallarta, we are very happy to know that you enjoyed a pleasant vacation with good service; We will take your comments into account to work on them and offer you a better stay the next time you decide to visit us.Cordially, General Manager.

Dear Leticia, thank you very much for telling us a little about your stay at Los Arcos Suites, we regret that your expectations have not been exceeded on this occasion due to problems with the elevator; We will work to improve this impression and offer you excellent future stays with all of her family.Cordially, General Manager.

Dear JazmineThank you for taking the time to review your stay at Los Arcos Suites Hotel. We know you have many choices and we are thankful that you have chosen us to enjoy your holiday in PV. We are happy that we met your expectations and that you thoroughly enjoyed your stay with us, making mention to our grat prices , amenities, food, and the friendly hospitality of our staff. We certainly look forward to having you return to stay with us in the near future.Cordialy

Dear Luisa, we appreciate your visit, as well as the valuable time you took to tell us a little about your stay at Los Arcos Suites, we are very happy to know that you enjoyed your vacation to the fullest; We will gladly take your comments into account to improve and offer you a renewed stay on your next visit.Cordially, General Manager.

Dear Jose, thank you very much for telling us a little about your stay, we are sorry that your experience has not been the best; On the other hand, thanks to your recommendations, we will follow up with our areas of opportunity to offer you incomparable moments in your next stay with the company of your loved ones.Cordially, General Manager.

Dear Edwin, thank you very much for visiting us and taking the time to give us your assessment, we are sorry we did not meet your expectations, we hope very soon to have the opportunity to receive you again in this home to show you all the improvements we have for you and your loved ones.Cordially, General Manager.

Estimado Jose, muchas gracias por tomarte el tiempo de brindarnos su valoración; esperamos su regreso muy pronto en esta su casa para mostrarle las actualizaciones y mejoras que tenemos en habitaciones e instalaciones para que usted y sus seres queridos tengan una mayor comodidad. Cordialmente, Gerente General.

Dear Martha Lidia, thank you very much for visiting us and telling us a little about your stay, we are sorry that we did not meet your expectations during these vacations, we hope very soon to have the opportunity to welcome you again to completely change your experience and that you enjoy your stay to the fullest.Cordially, General Manager.

Dear Julia, thank you very much for visiting us, we are very happy to know that you received great service from all our staff.We are sorry for the inconvenience with the elevator, but very soon it will be working again to make your stays more pleasant.We will happily await your return to continue creating unforgettable moments.Cordially, General Manager.

Dear Rolf, we appreciate your visit and the sincerity with which you share your experience with us, we are sorry for the inconvenience on this occasion with the elevator, unfortunately it is receiving major maintenance; which we hope will end very soon.On the other hand, thank you very much for choosing us in each of your visits to this beautiful city, we will continue to improve more and more to offer you unforgettable moments.Cordially, General Manager.