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"Does exactly what it says on the tin. Absolutely perfect. Location just amazing for the football and also included free parking."

"Yes the breakfast was lovely, thankyou ."

"Don’t rely on the availability of car parking or electricity! We’d picked this hotel because it had car parking at only a £5 charge, however there are not enough spaces for the number of rooms and we had to park on the street (which felt unsafe and cost £15.20 to park overnight, so £10.20 more than we expected to pay) and had we known this we would have stayed elsewhere. But the biggest issue was that our room didn’t have electricity! The lights in the bedroom wouldn’t switch on, so we only had the bathroom light to see by (so left it on all night to find our way. We also had to wedge the suitcase by the bathroom door to be able to use that light to find things!) and were unable to charge our phones. This caused a lot of anxiety being unsure if our phone batteries would last long enough for our 5am alarm and also to show our ferry tickets. We were able to have showers but I couldn’t wash my hair due to being unable to use a hairdryer or straighteners afterwards (which I know is not vital, but did mean I felt gross/self-conscious all of the first day of my holiday). We called reception to report the lack of light/power but they weren’t bothered - they said it’d have to wait until tomorrow when maintenance were in (so with it being a 1 night stay, that would obviously be after we had checked out!) and were unwilling to let us change rooms (it may have been fully booked and thus impossible, but they didn’t say) and didn’t even apologise!"

"Convenient location on Gunwharf Quays. Staff were very nice and very helpful. A shame the aircon is not working. I understand it needs repair and there is a dispute berween the hotel and Gunwharf about who is responsible for the repair. There was a some noise from nearby bars or club 'til late. Also other guests were a bit noisy returning late to their rooms. The bed was comfortable, apart from the room temperature issues! The window was locked shut so no fresh air ventilation. "

"Good"

"The corridors, room and swimming pool / sauna areas were terrible. No warnings that the property was undergoing refurbishment. Guest services were rude invading personal space. Communication was poor. Sauna switched off and wasn't advised it takes 15 minutes to heat up."

"Shame we had noisy neighbours up stairs room all we herd was stomping around the room all hrs night and early hrs"

"Amazing location right on the harbor. Walking access to the ferry, shops and museum. "

"Really impressed with this Hotel. Definetely would not hesitate to stay again. From when we first arrived the staff were very helpful and went over and beyond to offer great customer service. If only all hotels were like this hotel. Definetely deserve to win a Tourism Awards for this area. As for the room, the word 'Wow' comes to mind! We heard no noise at all despite there being a wedding function on. "