Exterior

Reviews of Founder's Brook Motel and Suites

2 out of 5
Founder's Brook Motel and Suites
314 Boyd Lane, Portsmouth, RI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 269 out of 473 reviews" "
Rating 8 - Good. 154 out of 473 reviews" "
Rating 6 - Okay. 32 out of 473 reviews" "
Rating 4 - Poor. 11 out of 473 reviews" "
Rating 2 - Terrible. 7 out of 473 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Apr 2024
Dear Kellie,Thank you for your perfect rating and concise feedback! We're delighted to hear that you loved your experience with us. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Good

Richard

The remodeled room was very clean and the staff was friendly and helpful. The room did not have carpeting and as a result the floor remained quite cold. I’d still recommend this quaint motel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Guest,Thank you for your positive feedback regarding our remodelled rooms and friendly staff. We apologize for any inconvenience caused by the absence of carpeting. We appreciate your recommendation despite this, and we'll consider your feedback for future improvements. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Good

RILEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 20 Apr 2024
Dear RILEY,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Donna

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Donna,Thanks for the stay and great feedback by giving us a 5 rating. It is really encouraging. We feel proud when we get such ratings and motivates us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Herman

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Manager on 14 Apr 2024
Dear Herman, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely,Hotel Manager

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place to stay.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Kimberly,Thank you for your 5-star rating! We're delighted to hear that you found our hotel to be a great place to stay. Your satisfaction is our priority, and we're thrilled that you had a positive experience with us. We look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Good

Erika

Liked: Cleanliness, staff & service
The room itself was very clean and well stocked, however, the temperature was very cold. The heat did work but it took a while for the whole room to warm up. The property is also clean and looks really nice however, the parking lot is in need of some work.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Erika,Thank you for your feedback! We're glad to hear that you found your room very clean and well-stocked during your stay. However, we apologize for any inconvenience caused by the temperature being too cold and the heating taking a while to warm up the whole room. We'll look into this matter to ensure improvements are made for future guests. Additionally, we appreciate your feedback regarding the parking lot, and we'll address this issue promptly. Your satisfaction is important to us, and we'll strive to make necessary improvements based on your comments. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Virginia

Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you so much for your excellent rating! We're thrilled to have exceeded your expectations and provided you with a fantastic experience. Your 5 out of 5 rating means a lot to us. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Everett,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager

8/10 Good

Kim

Very clean motel.
The motel was very clean. The bed was quite hard, not what we are used to. The room next door was noisy at 2:45 am and the grounds are so lit up it’s hard to get a good nights sleep. I would suggest the motel install light blocking shades or blinds. All in all, it was a nice place to stay and was within 10 minutes of our destination for Christmas.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 27 Dec 2023
Dear Kim,It's wonderful to hear that you found our motel clean and conveniently located for your Christmas plans. We apologize for the discomfort caused by the firm bed and the noise from neighboring rooms. Your suggestion regarding light-blocking shades is appreciated and will be considered to enhance our guests' comfort. We're grateful for your feedback and hope to welcome you back for an improved and more restful stay.Sincerely, Hotel Manager

4/10 Poor

Deirdre

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
No hot water
Didn't arrive til later in the evening, room key was left in an unsecured mailbox. No hot water. Very odd antiseptic smell in the room. When checking out, it took 10 minutes for someone to recognize I was waiting at the desk, and she didn't seem terribly concerned when I told her we'd had no hot water. Room was very neat and clean.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 17 Dec 2023
Dear Deirdre,Thank you for sharing your experience, and we apologize for the inconveniences you encountered. It's disheartening to hear about the lack of hot water, the unusual smell in the room, and the delay during check-out. We take these matters seriously and will address them promptly to ensure a more comfortable and efficient stay for our guests. On a positive note, we appreciate your acknowledgment of the cleanliness of the room. If there's anything else you'd like to share or suggest for improvement, please feel free to let us know. We value your input and hope to have the opportunity to provide a better experience in the future. Safe travels!Sincerely, Hotel Manager

4/10 Poor

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cute property. Owners definitely used costs saving options like finding used refrigerators at end-of-year college sales. These are wise decisions for the most part. However, the mattresses were terrible. I could feel the springs. Mattresses for any motel or hotel are any area to splurge and not skimp
Stayed 1 night in Dec 2023
Response from Deep Patel on 14 Dec 2023
Dear Erika,Thank you for your feedback. We are glad to hear that you found our Inn cute. We appreciate your comments about the mattresses and refrigerators. I would like to mention that we went through major renovation last year and we procured brand new mattresses, refrigerators, etc.. We'll take your feedback into consideration as we strive to create a more comfortable and inviting atmosphere for our guests.Sincerely, Hotel Manager

10/10 Excellent

maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonably priced
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Dec 2023
Dear Maureen,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and found our prices reasonable. We hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for me as my daughter attends Roger Williams University. It's the best value around, believe me I've looked at alot of places and this is definitely the most affordable and convenient. It was clean and quiet, the room was ready for us when we arrived. We had an easy check in check out
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Dec 2023
Dear Pauline,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that our location was perfect for your needs, especially with your daughter attending Roger Williams University. We appreciate your feedback about our value, cleanliness, and convenience. It's great to know that your check-in and check-out experiences were easy and that the room was ready for your arrival. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Daniel,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Meegan

Liked: Cleanliness, property conditions & facilities, room comfort
I had a little suite which was very cute and clean. I was on an end unit and it was very quiet.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Meegan,Thank you for the perfect score! We're thrilled to hear that you enjoyed your stay in the little suite and found it cute and clean. It's great that the location of your unit provides a quiet environment. Your positive feedback is appreciated, and we look forward to hosting you again for another enjoyable experience in the future!Sincerely, Hotel Manager

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear PATRICK,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely, Hotel Manager

10/10 Excellent

Stacy

Stayed 1 night in Nov 2023
Response from Hotel Manager on 17 Nov 2023
Dear Stacy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 10 Nov 2023
Dear Stacy,Thank you so much for your kind words. We're thrilled to hear that you found our place very nice to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely, Hotel Manager

10/10 Excellent

Naysha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 7 Nov 2023
Dear Naysha,We appreciate you picking our hotel for your visit and the five stars you awarded us after your stay. I hope your time with us was fantastic. Please come back soon.Sincerely,Hotel Manager

6/10 Okay

Peggy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
I found it nicely decorated but cold. Kitschy decor, it was ok.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on 6 Nov 2023
Dear Peggy,Thank you for your feedback. We appreciate your comment about the decor. It's good to know you found it nicely decorated, even if it had a kitschy style. We'll take your feedback into consideration as we strive to create a more comfortable and inviting atmosphere for our guests.Sincerely, Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute, clean, newer furnishings.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 5 Nov 2023
Dear Guest,Thank you for the perfect 10 out of 10 rating and your positive feedback. We're pleased to hear that you found the hotel cute, clean, and with newer furnishings. We look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room were recently updated and they did a great job...very clean and comfortable..would definitely recommend it to anyone.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 4 Nov 2023
Dear Gail,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay in our recently updated rooms. Providing clean and comfortable accommodations is our priority, and we appreciate your recommendation. We look forward to welcoming you back on your next visit, and we thank you for choosing our hotel.Sincerely, Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
The rooms was nicely redone. Very clean Bed was comfortable. Only two negatives were that what ever cleaning / sanitizing products they use were very fragrant to the point of causing a headache. Thankfully there were windows that could be opened to get fresh air. Hearing / ac unit was very loud .
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 2 Nov 2023
Dear Guest,Thank you for your review. We're pleased to hear that you found the newly redone rooms to be clean and comfortable. However, we apologize for the strong scent of the cleaning and sanitizing products, which caused a headache. We'll take your feedback into account to ensure a more pleasant and comfortable experience for our guests. Additionally, we'll work to address the noise issue with the heating/AC unit. Your satisfaction is important to us, and we look forward to providing you with a better stay on your next visit.Sincerely, Hotel Manager

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very nice property and the rooms were wonderful and updated. We had a very quiet nights sleep. Check in wasn't friendly but not rude. Check out I finally left the key in the box because no one came out to the office. I would stay here again.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 1 Nov 2023
Dear Tammy,Thank you for your feedback and for sharing your experience. We're glad to hear that you found the property and rooms wonderful and updated, and that you had a quiet night's sleep. We appreciate your comments about the check-in process and check-out experience, and we will work on improving these aspects. We look forward to welcoming you back for another stay in the future.Sincerely, Hotel Manager

8/10 Good

Jennifer

Travelled with family
good location and a great price
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 30 Oct 2023
Dear Jennifer,Thank you for the 4 out of 5 rating and your feedback. We're glad to hear that you found the hotel in a good location with a great price. Your comments are appreciated, and we hope to provide an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well kept and affordable.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear John,We're delighted to receive your 5-star rating and to know that you found our hotel clean, well-kept, and affordable. Thank you for your positive feedback, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Sandra

Travelled with partner
Shabby motel Good location
Stayed 1 night in Oct 2023
Response from Hotel Manager on 28 Oct 2023
Dear Sandra,Thank you for your feedback and the 5-star rating. We're pleased to hear that you found our location convenient, but we're sorry to hear you found the motel to be shabby. If you have any specific suggestions for improvement, we'd greatly appreciate them.Sincerely, Hotel Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Lovely place. Quiet and convenient to highway and local destinations. I especially appreciate NO carpets, windows that open for fresh air, bathroom sundries offered.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 26 Oct 2023
Dear Laura,Thank you for your wonderful feedback! We're delighted to hear that you had a lovely stay and appreciated our quiet, convenient location and the features of our rooms. We hope to have the pleasure of welcoming you back the next time you're in the area.Sincerely, Hotel Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 19 Oct 2023
Dear Cynthia,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

6/10 Okay

Kamilah

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Kamilah,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Clean and quiet
We stayed at the founders Brook Motel and Suites when we came to RI for a Wedding. Nice place.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 16 Oct 2023
Dear Kathleen,We're delighted to hear that you had a comfortable, clean, and quiet stay at the Founders Brook Motel and Suites during your visit to Rhode Island for a wedding. Thank you for sharing your positive experience! If you ever return to the area, we hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Janna

Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Oct 2023
Dear Janna,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely,Hotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend.
Second time visiting the motel. It was even more pleasant than the first time (and we had a great first experience). As always it is very clean, welcoming and comfortable. Will be returning in the future.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear Sarah,Thank you for the perfect 10 out of 10 rating and your kind words! We're thrilled to hear that your second visit was even more pleasant and that you had a great experience. We appreciate your recommendation and your loyalty to our motel. We look forward to welcoming you back in the future and providing you with another wonderful stay. Your feedback is greatly appreciated!Sincerely, Hotel Manager

10/10 Excellent

KEDIAN

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 11 Oct 2023
Dear KEDIAN,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely, Hotel Manager

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very lovely place to stay. We only stayed one night but it was a pleasant experience.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 6 Oct 2023
Dear Susan,Thank you for taking the time to share your positive feedback! We're delighted to hear that you had a lovely stay with us, even if it was just for one night. If your travels bring you back to the area, we would be thrilled to welcome you again for another pleasant experience. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Patrick

Stayed 1 night in Oct 2023
Response from Hotel Manager on 25 Oct 2023
Dear Patrick,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Roger Williams University and Newport Clean room, pretty setting
Stayed 1 night in Sep 2023
Response from Hotel Manager on 4 Oct 2023
Dear Donna,Thank you for choosing our hotel during your visit to Roger Williams University and Newport. We're pleased to hear you found our rooms clean and the setting attractive. Your feedback is appreciated, and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Patrick,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Excellent

Alvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat Place
Interesting, very individual little motel. Older buildings well modernized. Very comfortable bed. Somewhat off-beat, but very much worth the price.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 30 Sept 2023
Dear Alvin,We appreciate your feedback and are pleased to hear that you had a comfortable stay at our motel. We take pride in maintaining our older buildings to modern standards while offering a unique and comfortable experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, fast check in, cute little room with necessities. Would stay here again.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 29 Sept 2023
Dear Kristina,Thank you for your perfect 5 out of 5 rating and your positive feedback about your stay. We're delighted to hear that you found the staff kind, the check-in process fast, and the room cute and well-equipped with necessities. We look forward to welcoming you back for another stay in the future. If you have any specific comments or preferences for your next visit, please feel free to share them. Your feedback is appreciated, and your satisfaction is important to us.Sincerely, Hotel Manager

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best solution to sky-high hotel prices
This is a modest motel that has been kept in meticulous repair. It is very pleasant and conveniently located. Luxuries are not a part of this package -- no pool, no concierge service. If you want a bed to sleep in, a picnic table for an occasional meal, a good TV, and a well-appointed bathroom, this is the place for you.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 27 Sept 2023
Dear Eric,Thank you for your outstanding rating and positive comments! We're delighted to know that you enjoyed your stay at our well-maintained motel. While we may not offer all the luxuries of a high-end hotel, we strive to provide a comfortable and convenient experience for our guests. Your feedback is greatly appreciated, and we hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 20 Sept 2023
Dear Roger,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location Rooms are clean and fresh Complimentary all day coffee
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 20 Sept 2023
Dear Guest,We're delighted to hear you enjoyed our great location, clean rooms, and complimentary coffee. Your positive feedback is much appreciated, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
This place was absolutely amazing!! Would definitely recommend. Everything about it was perfect. The rooms were recently renovated and very nice. They were clean and spacious. I wouldn’t hesitate staying again
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 18 Sept 2023
Dear Amanda,Thank you for your perfect 10/10 rating and your enthusiastic recommendation! We're thrilled to hear that you found our recently renovated rooms amazing, clean, and spacious. Your satisfaction is important to us, and we can't wait to welcome you back for another fantastic stay. If you have any specific requests or preferences for your next visit, please don't hesitate to let us know.Sincerely, Hotel Manager

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Updated but missing the mark
Room had been renovated recently but missing some minor amenities. No coffee maker, low end mattress, needs curved shower bar, black out curtains needed, fridge and microwave should be in cabinet and not on floor. Simple changes.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Edward,Thank you for your feedback regarding the recent room renovation and the suggested improvements. We appreciate your suggestions for additional amenities, including a coffee maker, an upgraded mattress, a curved shower bar, blackout curtains, and better placement of the fridge and microwave. Your comments are valuable, and we will consider them as we continue to enhance our guests' experience. We hope to welcome you back in the future with an improved stay.Sincerely, Hotel Manager

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Kimberley,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

10/10 Excellent

Terri

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 9 Oct 2023
Dear Terri,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
It is a very nice hotel. It met all of our expectations
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 17 Sept 2023
Dear Donald,We're delighted to hear that your stay at our hotel exceeded your expectations and that you found it to be very nice. Thank you for your kind words, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Good

Cherie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager on 14 Sept 2023
Dear Cherie, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon!Sincerely, Hotel Manager