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Reviews of Red Lion Hotel Portland Airport

3 out of 5
Red Lion Hotel Portland Airport
7101 NE 82nd Ave, Portland, OR

Reviews

7.0

Good

Rating 10 - Excellent. 550 out of 1966 reviews" "
Rating 8 - Good. 526 out of 1966 reviews" "
Rating 6 - Okay. 387 out of 1966 reviews" "
Rating 4 - Poor. 295 out of 1966 reviews" "
Rating 2 - Terrible. 208 out of 1966 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Joerg

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room key failed 4 times in 3 days. Numerous items were broken in the room including door safety latch. Wasn t told about paid parking validation until I checked out.
Stayed 3 nights in Mar 2024

8/10 Good

Kelsey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Kelsey,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay.Sincerely, Hotel General Manager

6/10 Okay

Jennifer

Travelled with family
The fridge made noise all night but I couldn't unplug it because we had things inside it.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 26 Mar 2024
Dear Jennifer,We apologize for the inconvenience caused by the noise from the fridge during your stay. Your comfort is important to us, and we regret any disruption to your rest. In the future, please don't hesitate to reach out to our front desk staff, who would be happy to assist you with finding a solution to the noise issue. We appreciate your understanding and hope to have the opportunity to provide a more peaceful experience for you in the future. If there's anything else we can assist you with, please let us know.Sincerely, Hotel General Manager

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a good room for the money. The parking is a little odd. Since you share the whole lot with a daily park and ride as well as 2 other hotels. But it would still be worth staying here again.It's very convenient being so close to the airport.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 25 Mar 2024
Dear Zachary,Thank you for your positive review! We're glad to hear you found value in your room and appreciated the convenience of our location near the airport. We'll continue to improve our parking arrangements for a smoother experience. I look forward to welcoming you back soon!Sincerely, Hotel General Manager

10/10 Excellent

Kevelle

Liked: Cleanliness, property conditions & facilities
Great service!
Stayed 2 nights in Mar 2024
Response from Hotel General Manager on 26 Mar 2024
Dear Kevelle,Thank you for your perfect rating and positive feedback! We're delighted to hear that you experienced great service during your stay with us. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

6/10 Okay

Jan

Disliked: Staff & service
When I booked my reservation, I thought I had parking booked, too. When you google PDX hotel with parking, only hotels with parking should show up!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 25 Mar 2024
Dear Jan,We apologize for any confusion regarding parking. We'll ensure our booking process is clearer to avoid such misunderstandings. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to better meet your expectations in the future.Sincerely, Hotel General Manager

10/10 Excellent

Harry

Liked: Property conditions & facilities
The shuttle service to hotel is excellent. Check in is fast and room was perfect. I would definitely stay here again when I want to be close to airport.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Harry,Thank you so much for your wonderful feedback. We're delighted to hear that you had an excellent experience with our shuttle service and found your check-in process to be fast and efficient! Providing convenience and comfort for our guests is our top priority, and we're thrilled that you found your room to be perfect for your needs. We're glad to know that you would choose to stay with us again when you need to be close to the airport. We look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel General Manager

2/10 Terrible

Donovan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could have been a fine stay aside from the Friday night group of 15 guys having a rager in the room next door.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 21 Mar 2024
Dear Donovan,We apologize for the disturbance caused by the neighboring guests during your stay. Our team strives to ensure that all guests have a comfortable and enjoyable experience, and we regret that this was not the case for you. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely, Hotel General Manager

10/10 Excellent

Jazz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a work trip. It was friendly and convenient and I would stay here again.
Stayed 3 nights in Mar 2024
Response from Hotel General Manager on 21 Mar 2024
Dear Jazz,Thank you for your positive feedback! We're glad to hear that you found our hotel friendly and convenient during your work trip. We appreciate your kind words and look forward to welcoming you back for another stay in the future! Sincerely, Hotel General Manager

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 22 Mar 2024
Dear Monica,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

8/10 Good

Ralph E

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the 10.00 dollar a day charge for parking
Stayed 6 nights in Mar 2024
Response from Hotel General Manager on 19 Mar 2024
Dear Ralph E,We apologize for the inconvenience of the parking charges. But it is not a hidden charge. We've already mentioned "paid parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. But we will make sure to let the customers know about this in advance before or while booking their stay with us. We hope that you will consider staying with us in the future, and we will do our best to make sure your stay is memorable. Thank you for your feedback.Sincerely, Hotel General Manager

2/10 Terrible

RICHARD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 19 Mar 2024
Dear RICHARD,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager

4/10 Poor

alexis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 19 Mar 2024
Dear Alexis,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel General Manager

2/10 Terrible

Cathy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged 2 times once by Expedia when I made the reservation and the hotel also charged me and has still not given me a refund for being charged. Hotel was dirty staff weren’t friendly at all. The bathtub had rust by the drain it just wasn’t what I expected for the amount I paid. Motel 6 would have been cheaper and more clean. Never again will I stay here or use Expedia I was misled and double charged for a room that was not worth it.
Stayed 1 night in Mar 2024
Response from Red Lion on 15 Mar 2024
I am sorry you had such a hard time here. But as you know, I have already refunded the error the hotel made with the payment.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and welcoming.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear Aaron,Thank you for your nice feedback. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. We look forward to the pleasure of serving you during future stays with us.Sincerely, Hotel General Manager

8/10 Good

Vicki

Liked: Cleanliness, staff & service
No elevator is not conducive to a great stay for someone with challenges.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 14 Mar 2024
Dear Vicki,Thank you for your feedback and for choosing to stay with us. We apologize for any inconvenience caused by the absence of an elevator, which may have impacted your experience, especially for guests with mobility challenges. Your comments are valuable to us, and we may take them into consideration, if possible, as we strive to improve our facilities and amenities for all guests. We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel General Manager

8/10 Good

Jared

Liked: Cleanliness, staff & service
Good staff, clean room.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 14 Mar 2024
Dear Jared,Thank you for your positive feedback! We're glad to hear that you found our staff to be good and your room clean during your stay. Your satisfaction is our priority, and we appreciate your comments. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

2/10 Terrible

Lynn A., Grants pass

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in and property was shut down, it would have been nice to know. Some guy came to door and said go to 102 I didn’t know what he meant it was a different property and when I got there it was a rehab facility what a mess so I got a room elsewhere I think I should have been notified that they were not open before I showed up with kids
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 11 Mar 2024
Dear Lynn A.,We sincerely apologize for the inconvenience and confusion you experienced upon arrival. We are sorry that you were not notified in advance about the property being closed. Your feedback is essential, and we will investigate this issue to ensure it does not happen again in the future. We understand the importance of clear communication and will strive to improve in this regard. Thank you for bringing this to our attention.Sincerely, Hotel General Manager

6/10 Okay

Layne, Springfield

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
At check-in, we dealt with Joey who is super awesome and very caring towards the guests. He offered to help us with a smile. Give that young man a raise!
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 10 Mar 2024
Dear Layne,Thank you for your wonderful feedback! We're thrilled to hear that Joey provided excellent service during your check-in and went above and beyond to assist you with a smile. We'll be sure to pass along your kind words to him and the management team. We appreciate your recognition of our staff's hard work and dedication. We hope to welcome you back soon for another enjoyable stay!Sincerely, Hotel General Manager

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 11 Mar 2024
Dear Scott,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel General Manager

10/10 Excellent

Michael

Travelled with family
Liked: Amenities
Perfect
Stayed 1 night in Mar 2024
Response from Hotel Manager on 8 Mar 2024
Dear Michael,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and I'm pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel General Manager

8/10 Good

Bradley

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The staff was nice.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 8 Mar 2024
Dear Bradley,Thank you for your feedback and positive rating! We're glad to hear that you found our staff nice during your stay. If there are any specific areas where you feel we can improve to make your experience even better in the future, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another pleasant stay!Sincerely, Hotel General Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 8 Mar 2024
Dear Scott,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel General Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The staff are friendly and efficient. Sound proofing is poor in the rooms—noise overhead, in halls, and outside.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 6 Mar 2024
Dear Carol,Thank you for your feedback! We're pleased to hear that you found our staff friendly and efficient. However, we apologize for any inconvenience caused by poor soundproofing in the rooms. Your comfort is important to us, and we'll make sure to address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service is scheduled and my wife gets to sleep in.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 6 Mar 2024
Dear John,Thank you for your feedback! We're glad to hear that you found our shuttle service convenient and that it allowed your wife to sleep in. Providing convenient amenities like shuttle services is important to us, and we're delighted that it added to your positive experience. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

BROOKE

Liked: Cleanliness, staff & service
No frills airport hotel with always friendly staff. We wouldn’t stay here for a vacation but it fits the bill.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 6 Mar 2024
Dear BROOKE,Thank you for your feedback! We're glad to hear that you found our hotel to be a convenient choice for your airport needs and that our staff was always friendly. While we may not offer all the amenities of a vacation destination, we strive to provide a comfortable and welcoming experience for our guests. We appreciate your support and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel General Manager

6/10 Okay

Tom, Otley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very surprised there was no breakfast like every other hotel that charges the same amount for a room. Silly me for not checking the description closer. Otherwise, clean and comfortable.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 5 Mar 2024
Dear Tom,Thank you for your feedback. We apologize for any confusion regarding the absence of breakfast, and we appreciate your understanding. We're pleased to hear that you found the room clean and comfortable. Your input is valuable, and we'll ensure that our descriptions provide clearer information in the future. We hope to welcome you back for an improved experience.Sincerely, Hotel General Manager

2/10 Terrible

Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 6 Mar 2024
Dear Jackson,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel General Manager

6/10 Okay

Charles

Travelled with partner
This hotel is starting to show its age. Room not carpeted. Uninviting appearance.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 5 Mar 2024
Dear Charles,Thank you for your feedback. We apologize for any disappointment caused by the appearance of our hotel. We understand the importance of maintaining a welcoming atmosphere and will address your concerns to improve the overall experience for our guests. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely, Hotel General Manager

6/10 Okay

Sarah

Business traveller, Travelled with partner
Average hotel
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 4 Mar 2024
Dear Sarah,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

10/10 Excellent

Maria Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend this place
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 4 Mar 2024
Dear Maria Jennifer,We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel! Thank you so much for your glowing review and for recommending us. We can't wait to welcome you back again soon for another fantastic stay!Sincerely, Hotel General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A little dated. Clean but showing its age in the bathroom.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 3 Mar 2024
Dear Robert,Thank you for your feedback and rating. We're glad to hear that you found our hotel clean, despite its dated appearance. We apologize for any inconvenience caused by the aging bathroom. Your comments are valuable to us, and we'll take them into consideration as we strive to improve our facilities for our guests. We appreciate your input and hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel General Manager

10/10 Excellent

Tori

For just staying the night before an early flight this hotel is perfect and cheap. I would highly recommend.
Stayed 1 night in Mar 2024
Response from Hotel General Manager on 3 Mar 2024
Dear Tori,Thank you for your perfect rating and recommendation! We're glad to hear that our hotel was perfect for your overnight stay before an early flight and that you found it to be affordable. Providing a comfortable and convenient experience for our guests is important to us, and we're pleased that we could meet your needs. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel General Manager

8/10 Good

Lisa

Stayed 1 night in Mar 2024
Response from Hotel General Manager on 3 Mar 2024
Dear Lisa, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel General Manager

4/10 Poor

Fred

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get the room we had paid for
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 2 Mar 2024
Dear Fred,We apologize for the inconvenience of not receiving the room you had booked. Your satisfaction is important to us, and we regret any disappointment caused by this oversight. Please rest assured that we will investigate the matter and take appropriate measures to prevent similar occurrences in the future. Thank you for bringing this to our attention.Sincerely, Hotel General Manager

6/10 Okay

Paris

Liked: Staff & service
Disliked: Cleanliness
This hotel is great for a one night stay if you're flying somewhere, but you would not want to stay longer. There were ants in the room and the floors looked like they hadn't been swept, but it's a decent price for a park and fly or stay and shuttle. Our family has been using this hotel for years and they used to have a restaurant/bar right next door but have replaced it with more hotels! So it's definitely not as convenient as it used to be.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 2 Mar 2024
Dear Paris,Thank you for sharing your experience with us. We appreciate your loyalty over the years and your feedback regarding the changes in amenities. We apologize for the issues with ants in the room and the cleanliness concerns. We will address these matters to ensure a more comfortable stay for our guests. Your input is valuable to us, and we hope to have the opportunity to improve and provide you with a better experience in the future.Sincerely, Hotel General Manager

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great affordable place to stay the night before early morning flights.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 1 Mar 2024
Dear Wendy,We're delighted to be your go-to choice for an affordable and convenient stay before early morning flights! Thank you for your consistent support and for rating us 5 out of 5. We look forward to providing you with great experiences each time you stay with us!Sincerely, Hotel General Manager

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Convenient and affordable motel for airport travel! Good beds and shower, regular airport shuttle.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 1 Mar 2024
Dear John,Thank you for your glowing review and 5 out of 5 rating! We're thrilled to hear that you found our motel convenient and affordable for airport travel. It's great to know that you enjoyed the comfortable beds, refreshing showers, and reliable airport shuttle service. We appreciate your feedback and look forward to serving you again in the future!Sincerely, Hotel General Manager

10/10 Excellent

Naimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall FANTASTIC
Stayed 3 nights in Dec 2023
Response from Hotel General Manager on 1 Mar 2024
Dear Naimah,We're delighted to hear that you had a fantastic experience! Thank you for rating us 5 out of 5. We hope to exceed your expectations again in the future!Sincerely, Hotel General Manager

6/10 Okay

bruce/mary

Liked: Staff & service, property conditions & facilities
Door looks were terrible. Hard to get in. Bed was very comfortable. Was surprised to have to pay $10 dollars to park! They didn’t mention that? Very convenient to airport.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 29 Feb 2024
Dear Bruce/Mary,We're pleased to hear that you found the bed comfortable and that our location near the airport was convenient for you. However, we apologize for any inconvenience caused by the appearance of the door locks and the parking fee. We've already mentioned "paid parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. Your feedback is valuable, and we'll ensure that our parking policies are communicated clearly to guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel General Manager

10/10 Excellent

Khalilah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is definitely not new but the room looked updated, it was clean and comfortable.
Stayed 2 nights in Feb 2024
Response from Hotel General Manager on 1 Mar 2024
Dear Khalilah,Thank you for your positive review and 5 out of 5 rating! We're pleased to hear that, despite the age of our hotel, you found the room to be updated, clean, and comfortable. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
A good economical option for an overnight by the airport.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 1 Mar 2024
Dear Paul,We're glad to hear that our hotel provided a good economical option for your overnight stay by the airport. Thank you for rating us 5 out of 5! We appreciate your feedback and hope to welcome you back again soon.Sincerely, Hotel General Manager

4/10 Poor

Scott

Travelled with partner
Disliked: Amenities, property conditions & facilities
Small insects crawling around on the bathroom floor and around the tub. Had to pay to park at hotel, if leaving to get food, had to validate ticket at desk. Also, the 2 times i went to desk, long waits because of their conputers not working.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 29 Feb 2024
Dear Scott,We apologize for the inconvenience you experienced during your stay, especially regarding the cleanliness of the bathroom and the issues with parking and computer systems. We're sorry to hear about any confusion regarding our parking policy. Please know that our parking fees are listed online for our guest's convenience before booking. Your feedback is important to us, and we will address these concerns to ensure a more pleasant experience for our guests in the future. Sincerely, Hotel General Manager

10/10 Excellent

Michelle, VANCOUVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent.
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 29 Feb 2024
Dear Michelle,We're thrilled to hear that you had an excellent experience with our staff! Thank you for taking the time to share your feedback, and we hope to welcome you back again in the future.Sincerely, Hotel General Manager

8/10 Good

charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and the staff was very friendly but they charged $10 a night to park in their parking lot when it shows parking available then hide the $10 charged in the fine print. They should be up front with it. Some people are on a budget and the fine make a difference. Other than that it was nice and clean and staff was helpful and close to the airport.
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 27 Feb 2024
Dear Charles,Thank you for sharing your experience with us. We apologize for the inconvenience of the parking charges. But it is not a hidden charge. We've already mentioned "paid parking" on our website and on several other websites. We are sorry to know that you weren't aware of this. Your feedback is valuable, and we'll work to ensure that all charges are clearly outlined for our guests. We're pleased to hear that you found everything else to be nice and clean and that our staff were friendly and helpful. We're glad our location near the airport was convenient for you. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel General Manager

8/10 Good

Boy Bingo De Guzman

Liked: Cleanliness, staff & service, property conditions & facilities
good room
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 26 Feb 2024
Dear Boy Bingo De Guzman,Thank you for your feedback. We're glad to hear that you found the room satisfactory. We value your feedback and hope to welcome you back for an even better stay in the future!Sincerely, Hotel General Manager

8/10 Good

Wendy

Stayed 1 night in Feb 2024
Response from Hotel General Manager on 27 Feb 2024
Dear Wendy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel General Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle was prompt even after midnight Check in was a breeze very nice check in host
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 26 Feb 2024
Dear Robert,Thank you for your wonderful review! We're thrilled to hear that our shuttle service and check-in process met your expectations. Your kind words about our host are greatly appreciated. We look forward to welcoming you back soon! Sincerely, Hotel General Manager

6/10 Okay

marshall

Travelled with group
A
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear marshall,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel General Manager

8/10 Good

Gail

Liked: Amenities
All the extra add on charges we were not aware of. We are not seasoned travelers. Last flight was more than 6 years ago and i cant remember the last motel. I thought the pet fee was included in the charges because i asked for a pet friendly room . it wasn't. The parking was extra also and we were guests. The staff was excellent and other than the added fees iur stay was great
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 24 Feb 2024
Dear Gail,Thank you for your feedback and rating. We apologize for any confusion regarding the additional charges for pet fees and parking. Your comments will be shared with our team to ensure better communication about any extra charges in the future. Please note that we have mentioned the extra charges for parking and pets on various online sites. However, we're glad to hear that the staff was excellent and that you otherwise had a great stay. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely, Hotel General Manager