I am disabled as is my husband we both use canes to ambulate. Our son was with us and just had a knee replacement. We were given room 110 on the first floor, not to far from the front desk. We were pleased with the convenience and location of our room. We were in the room about 40 minutes and a bug came out of the pillow case and proceeded to crawl across the bed. I called the service desk. Explained the situation and said I have a video of it crawling across the bed. The person who answered asked us to gather our belongings and come to the front desk for a new room. The new room 450 was a long and difficult walk for us. No one offered to help us or offered a luggage cart to assist us with this move. Upon our arrival in this new room we proceeded to tear apart the beds looking for any unwanted BUGS!!! We were already grossed out and feeling itchy from this horrible experience. The room appeared clean, but our peace if mind was destroyed. My son refused to sleep in the bed and sat up in the chair all night. We did not feel safe, comfortable or secure during our stay.
Upon check out. I asked what happened with room 110. They didn't know what I was talking about. The night shift did not inform the day shift, apparently no one knew of our ordeal. I was told management would contact me shortly to discuss this matter. No one has contacted me as of yet. No one apologized for the bug, the inconvenience, the whole horrible ordeal!