Pontone Holidays from £390

We loved our stay there . The terrace view of the bay was spectacular. The staff was super accommodating in all ways. And while the hotel is up in the hills, the free shuttle that ran to and from Sorrento was very well run( it’s about a 20 minute trip each way). While we didn’t eat dinner in the restaurant, we enjoyed breakfast out by the pool every day. An important aspect to add, we discovered there is an elevator that takes you to the city centre , avoiding a long walk on the stairs. Also, Sorrento is a hidden gem to base your trip out of,. The shopping is amazing there and we managed to do day trips to Pompei, Positano, Amalfi, and Capri island ( highly recommend taking a small boat trip).

Every time was excellent, it’s family business, so every one is doing the best they can to keep the customers happy, they go beyond a regular job duties, myself and my wife were very happy with everything. Antonio was very helpful and pleasant, Francisca in the restaurant was very pleasant, other staff were very friendly, but limited English, but did great. We would go back

Welcome by front desk, showed us the hotel amenities. Breakfast buffet, and or pick rggd knjmnj we

The check-in process was completely lacking. I stood outside for over an hour emailing calling and trying to get lit in the door. It says the front office is open, but you have to know how to get in the door. Apparently you have to use the keypad and click on one of the options that was available. But nowhere was that in the directions and the phone number to call the reception area was not taking phone calls and no one ever responded to my emails so I spent almost 2 hours standing outside until other people came along and let me in. Absolutely ridiculous!