Platino Cinemex

My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was no net for us to clean it ourselves, but the staff was incredible with immediately getting on this and coming to clean it! All of the staff here were so great and so helpful with everything we needed. They were all so attentive and friendly during our stay. They all celebrated our recent engagement and my birthday during our stay here. They offered us drinks and a celebratory dessert! I would absolutely stay here again and recommend this resort to others!! The pool is beautiful and the beach is stunning even with some seaweed we had in June. 100% will be coming back!!!

The food options have decreased since we went 4 years ago. There are only 3 restaurants, so you end up eating at the same one multiple nights. That would be fine if the menu had more options, but each one only has 3 or 4 options on the main selection. The room service menu is also very small and sad, and the food we tried on that was not edible. Property is beautiful and peaceful, work out room is really nice. We come here for the small resort size and quiet, and Palmai delivers on that. They maintain the property really well and deserve recognition for that. Overall we won’t come back until the menu options change or increase.