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Reviews of Best Western Plus Apple Valley Lodge Pigeon Forge

2.5 out of 5
Best Western Plus Apple Valley Lodge Pigeon Forge
1949 Parkway, Apple Valley, Pigeon Forge, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 601 out of 811 reviews" "
Rating 8 - Good. 151 out of 811 reviews" "
Rating 6 - Okay. 35 out of 811 reviews" "
Rating 4 - Poor. 12 out of 811 reviews" "
Rating 2 - Terrible. 12 out of 811 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the overall quality of the hotel is great.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on 27 Apr 2024
Thank you George for taking the time to complete the review on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weird lighting room.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 21 Apr 2024
Charles thank you for taking the time to complete the review on your recent stay with us. We apologize for not meeting your expectations.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Able to walk to many attractions.
Stayed 3 nights in Apr 2024
Response from Management on 20 Apr 2024
Thank you, James, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Excellent

Jamal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is stay was excellent. We will be staying here again
Stayed 3 nights in Apr 2024
Response from Management on 19 Apr 2024
Thank you, Jamal, for taking the time to complete the review on your recent stay with us. We are so happy we exceeded your expectations. We look forward to seeing you again

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will stay here again. Loved the loft style rooms with kids.
Stayed 3 nights in Mar 2024
Response from Management on 15 Apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacey D on 15 Apr 2024
Tracy, thank you for completing the review on your recent stay with us. We are so happy to have met your expectations. We look forward to seeing you again.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this place! Very cleaned! Great location! Great breakfast!
Stayed 1 night in Apr 2024
Response from Management on 14 Apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff was friendly. Room was very clean. I was a little surprised that when housekeeping cleaned our room they did not make the bed. I did not expect them to change sheets but did think they would make the bed. Breakfast was great. Overall it was a very pleasant stay. View from room was nothing to brag about. It overlooked a run down house. Would stay here again and recommend.
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on 13 Apr 2024
Thank you for your review! We are glad to hear that you enjoyed your stay with us and hope to see you again soon!

6/10 Okay

Gemielyn

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 13 Apr 2024
Thank you for your review! May I ask for more information regarding your 3 out of 5 review?

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! Staff was super friendly and helpful. Right off the road, and close to so many options.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 7 Apr 2024
Thank you Melissa for taking the time to complete the review on your stay with us. We all are so happy we exceeded your expectations. We look forward to seeing you on your next visit.

10/10 Excellent

Trisha Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so perfect
Stayed 1 night in Apr 2024
Response from Assistant General Manager on 7 Apr 2024
Thank you Trisha Pauline for taking the time to complete the survey on your recent stay with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

8/10 Good

Arvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little lodge in the main thoroughfare of Pigeon Forge. Convenience location and close to many attractions (Titanic museum, upside down house, etc) and great restaurants (i.e. Local Goat). Staff is friendly and breakfast is decent. However, the room can be a little bit more clean. We noticed a candy wrapper on the carpet and one of pillow cases has stains when we checked in.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Arvin thank you for taking the time to complete the survey on your recent stay with us. We apologize for the candy wrapper and stained pillowcase. This was brought to the attention of our Executive Housekeeper to ensure this does not happen again. We hope you will give us another chance to exceed your expectations.

10/10 Excellent

Nakita

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Thank you Nakita for taking the time to complete the survey on you recent stay with us. We are all so glad we could exceed your expectations. We look forward to your next visit with us.

10/10 Excellent

Alexus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was absolutely perfect, front desk customer service was top notch and the room were great! Definitely staying here next time I return!
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 7 Apr 2024
Thank you Alexus for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to seeing you again.

10/10 Excellent

Greg

Stayed 2 nights in Apr 2024
Response from Stacey D on 26 Apr 2024
Thank you Greg for taking the time to complete the review on your recent stay. We all are so happy we exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 Excellent

alaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice.Neat..And Affordable not to high or too low... Beautiful...
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 5 Apr 2024
Alaina thank you for taking the time to complete the survey on your recent visit with us. On behalf of the entire staff, we are so glad we could exceed your expectations. We look forward to seeing you again.

4/10 Poor

Clive

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was close to everything. Wish the room was a little bigger.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 3 Apr 2024
Clive thank you for taking time to complete the survey on your recent stay. We apologize for not meeting your expectations. Any feedback on your stay would help ensure the issues are taken care of. Please advise of what warranted a two for review. Room size is standard hotel size.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly staff, clean hotel, comfortable, delicious breakfast, and convenient to major attractions in Pigeon Forge. We’ll be back! Thanks.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 2 Apr 2024
Thank you Susan for taking the time to complete the survey on your recent stay with us. We all are so happy we could exceed your expectations. We look forward to seeing you on your next visit with us.

8/10 Good

SALLY, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the place. Did not expect the whole town is the vacation spot. Very busy and crowded!!
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on 2 Apr 2024
Sally, thank you for taking the time to complete the survey on your recent stay with us. We are so happy we could meet your expectations. We look forward to your next stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Way happy about our stay close to everything friendly staff. Room was very nice .
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 1 Apr 2024
Thank you, Barbara, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

2/10 Terrible

Quinatta

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst stay I have ever had In Pigeon forge and we come all the time but decided to not stay in a cabin instead we chose this property not only did they have the air restricted we stayed in a loft where heat rises and we were hot the entire trip my daughters nose bleed the whole time we were there because it was got an stuffy very difficult to sleep when I called the front desk they informed me that they restrict air during the winter it is not winter it’s spring and was 70 degrees that weekend but we only had heat when I called the front desk they said they could offer me a fan to plug up I said I spent over 600 to have to use a fan it’s hot but I noticed the hotel itself was cool air blowing in lobby and halls . the whole weekend was miserable and the worst stay ever I would not recommend this hotel to anyone unless you check to see if the air is being offered to the guest
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 1 Apr 2024
Quinatta, thank you for taking the time to complete the review on your recent stay with us. We do apologize for not meeting your expectations. A/C in the top loft areas are turned back on the first part of April. When the manager on duty reached out, the lower level area had the heat on full blast and heat was rising to the loft area. There was also use of strong profanity directed at the manager on duty and staff.

10/10 Excellent

Katie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 31 Mar 2024
Katie, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location minutes from the Island and hiking. Room was clean and spacious with usb charging ports. The breakfast was great, my only complaint would be that there was only 1 waffle maker, but my daughter liked the different waffle flavors each day.
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on 27 Mar 2024
Thank you Sarah for taking the time to complete the survey on your recent stay with us. We all are so glad we were able to meet your expectations. We have now upgraded to 2 waffle makers. We look forward to your next visit with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Was hesitant about staying at a Best Western, but this place was super nice! Will definitely stay here again!!!
Response from Assistant General Manager on 28 Mar 2024
Jessica, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, clean and nice
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 24 Mar 2024
Thank you Tracy for taking the time to complete the survey on your recent visit with us. The entire staff is very happy we could meet your expectations. We look forward to seeing you on your next stay.

10/10 Excellent

Krupa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 24 Mar 2024
Thank you, Krupa, for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer at the front desk is fantastic!! Helped me when I double booked. The room was a great surprise. Large spacious, and loved the hot tub (used almost every night). I can't complain. A noisy neighbor @2am, 1 night but it wasn't the hotels fault. Area is super tourist but felt safer in this hotel's location than others right by the Island. You think BW and you're like it's going to be hit or miss right? .. well this one is a hit!! Will def return!?
Stayed 4 nights in Mar 2024
Response from Stacey D on 20 Mar 2024
Heather, thank you so much for taking the time to complete the survey on your recent visit with us. Our entire staff is so happy we met your expectations. I definitely will pass on the kudos to Jennifer. We are looking forward to your next visit with us.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and modern. The staff is super friendly and helpful. We stayed 3 nights and had no problems. We will definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Stacey D on 19 Mar 2024
Johnny, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to seeing you again on your next visit.

10/10 Excellent

Barbara

Stayed 2 nights in Mar 2024
Response from Assistant General Manager on 8 Apr 2024
Thank you Barbara for taking the time to complete the survey on your recent visit with us. We all are so happy we exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Michael

Travelled with partner
Very nice!
Stayed 4 nights in Mar 2024
Response from Stacey D on 17 Mar 2024
Thank you Michael for taking the time to complete the survey on your recent stay with us. We are happy we could meet/exceed your expectations. We look forward to your next visit with us.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Stacey D on 18 Mar 2024
Glenda, thank you for taking the time to complete the survey on your recent visit with us. We are so glad we could meet your expectations. We look forward to your next visit with us.

10/10 Excellent

Edgar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Location and Beautiful Place
Stayed 2 nights in Mar 2024
Response from General Manager on 16 Mar 2024
Thank you for your review! We greatly appreciate it and hope to see you again soon!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and customer service friendly
Stayed 1 night in Mar 2024
Response from Stacey D on 13 Mar 2024
Erik, thank you for taking the time to complete the survey on your recent stay with us. On behalf of the entire staff, we are so glad we could meet/exceed your expectations. We look forward to your next stay with us.

8/10 Good

Crystal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
.
Stayed 3 nights in Mar 2024
Response from Stacey D on 13 Mar 2024
Thank you Crystal for taking the time to complete the survey on your recent stay with us. We are so glad we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spectacular, super clean and nice!
Stayed 1 night in Jan 2024
Response from Stacey D on 12 Mar 2024
Alicia, Thank you for taking the time to complete the survey regarding your recent stay with us. On behalf of the entire time we are so glad we met/exceeded your expectations. We look forward to your next visit.

8/10 Good

Adam

Stayed 3 nights in Mar 2024
Response from Front Desk on 31 Mar 2024
Adam, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

8/10 Good

shaun

Travelled with partner
Been here many times and is a great hotel
Stayed 2 nights in Mar 2024
Response from Stacey D on 10 Mar 2024
Thank you Shaun for taking the time to complete the survey on your recent stay with us. We are so glad that we met your expectations. We look forward to your next stay with us.

2/10 Terrible

David

Travelled with family
Liked: Staff & service, property conditions & facilities
I had no issues with the property. I did however have issues with Expedia. You didn’t get my reservation to them, I waited an hour and a half for the situation to get fixed by Expedia. Then set me up in a room I didn’t want. I asked for a room with a King bed and got 2 twins. This is absolutely a ruined experience, and it was because of Expedia. I want a full refund.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Mar 2024
We are sorry for your inconvenience.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the loft room!
Stayed 1 night in Feb 2024
Response from Stacey D on 26 Feb 2024
Lorraine, thank you for completing the survey regarding your recent visit with us. We are so glad you love the loft room. We look forward to your next visit with us.

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel twice. It's in a great location and very clean. Excellent breakfast and staff. The only draw back is the doors slam shut which makes for a lot of noise. It's is hard to sleep pass 7 or 8 once the hotel staff and other hotel guests start getting up. Other than that this is a very nice hotel.
Stayed 2 nights in Feb 2024
Response from Stacey D on 26 Feb 2024
Tracy thank you for taking the time to complete the survey on you recent visit with us. We apologize about the doors slamming and the noise. We hope you will visit again so we may exceed your expectations.

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great called to make sure our room was in proper order. The hotel was clean. The water could have been a little hotter but it wasn’t at all an issue. We would stay again
Stayed 4 nights in Feb 2024
Response from Stacey D on 26 Feb 2024
Glen thank you so much for completing the survey on your recent stay with us. I will have maintenance check on the hot water in that particular room. We look forward to your next visit.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was super amazing and comforting after my horrible experience beforehand (checked into a hotel and put with in 10 mins because it was so disgusting). Room is so spacious and clean, balcony is really nice size, quiet and very safe feeling.
Stayed 1 night in Feb 2024
Response from Stacey D on 19 Feb 2024
Thank you Melissa for taking time to complete the survey on your recent stay with us. We are so happy we could turn your bad experience into a much better experience. We are looking forward to your next visit to the area.

10/10 Excellent

Varhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous
Stayed 1 night in Feb 2024
Response from Stacey D on 26 Feb 2024
Thank you so much Varhonda for completing the survey on your recent stay with us. We are so happy we meet your expectations. We look forward to seeing you again.

10/10 Excellent

Jessica

Stayed 4 nights in Jan 2024
Response from Stacey D on 20 Mar 2024
Jessica, thank you for taking the time to complete the survey on your recent stay with us. We all are so happy we met/exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. Very polite, welcoming, and helpful. Room and facilities were very clean. Will definitely book here again for future trips.
Response from Stacey D. on 4 Feb 2024
Thank you for taking the time to complete the survey. On behalf of the staff we are so glad we exceeded your expectations. We look forward to your next visit with us.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stacey D. on 4 Feb 2024
Thank you Theresa for taking the time to complete this survey. We look forward to your next visit with us.

6/10 Okay

Janet

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Stacey D. on 4 Feb 2024
Thank you Janet for taking the time to complete the survey. We apologize for not meeting your expectations. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

LaTrelja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in nice stay in the loft room no complaints
Stayed 2 nights in Jan 2024
Response from Stacey D. on 4 Feb 2024
Thank you LaTrelja for taking the time to complete the survey. We look forward to seeing you on your next visit.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great other than the shower.
The hot water in our shower wasn’t very hot , definitely a negative. Coffee pot wasn’t working right, so the brew went all over the dresser top. Other than that , we love staying here. Room 110 . So if u book here beware of 110 if u like a hot shower.
Stayed 2 nights in Jan 2024
Response from Stacey D. on 15 Jan 2024
Thank you for taking the time to respond to the survey. We apologize that your stay did not meet your expectations. We have forwarded the issues to our maintenance and housekeeping staff to fix them.We hope your next visit with us will exceed your expectations.

10/10 Excellent

Anissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stacey D. on 4 Feb 2024
Thank you for taking the time to complete this survey. We look forward to your next visit with us.