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"It’s cozy"

"Paris was a great hostess every morning at breakfast. Other staff members were also very helpful during my stay. As an amputee i would like to have more available accessible options in the washroom and showers. "

"very safe very secure very friendly and helpful staff"

"The hotel is very clean"

"“WOW”…where do I begin. The staff was SO kind, played with our children, helpful and accommodating. The food was delicious! It was VERY family friendly! The game drives, watching hippos from the lookout, food, rooms, everything exceeded expectations! The game drives were incredible. We saw the big 5 the first day and learned about the ‘ugly’ five which we also saw! We loved our stay and would very much recommend to anyone considering. I’m glad we picked the Fairmont Masai Mara. It was luxury and safari vibes all in one spot! Thanks for a magical and memorable time!"

"👍👍👍"

"A very relaxing three days at The Serena, it’s a great central location, but so well laid out that you feel you are in the country The staff were great My new favourite hotel in the centre of Nairobi "

"The receptionist Francis was very rude "