Title: Cloud Hotel & Suites Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Cloud Hotel & Suites Hotel connected to a shopping centre in Nairobi with free parking ![Breakfast, lunch served; local and international cuisine, pool views ](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/0363e173.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/626dc3dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Business centre](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/517b3d22.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/f8596042.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/ec9513b2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Travelers find Cloud Hotel & Suites in Parklands' center offers a sophisticated getaway with indoor/outdoor pools, free cabanas, a poolside bar, and spa services like saunas, Turkish baths, and massages. Business travelers appreciate the 24-hour business center and praised WiFi. 7.2 Good ## Popular amenities - Pool - Hot tub - Bar - Breakfast available - Room service - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 17 - Oct 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=9140678&PinnedHotelID=9140678&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ![Executive Room | Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/28ab9966.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LCD TV Premium bedding Rainfall showerhead Hairdryer - 301 sq ft - City view - Sleeps 3 - 1 Double Bed ![Standard Double Room | Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/8d44de76.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 9.8 Exceptional 8 reviews ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LCD TV Premium bedding Hairdryer Rainfall showerhead - 301 sq ft - City view - Sleeps 3 - 1 Double Bed OR 2 Single Beds ![Suite | Premium bedding, in-room safe, desk, soundproofing](https://images.trvl-media.com/lodging/10000000/9150000/9140700/9140678/ca78ffc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning Free cots/infant beds Fridge LCD TV Premium bedding Rainfall showerhead Hairdryer - 301 sq ft - Canal view - Sleeps 2 - 1 King Bed ## You may also like Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/16000000/15490000/15484100/15484052/030061e7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Woodmere Serviced Apartments Kilimani - Pool - Hot tub - Spa - Parking included 8.0 Very good 82 reviews [](https://www.expedia.co.uk/Nairobi-Hotels-Woodmere-Serviced-Apartments.h15484052.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22420000/22412900/22412850/5dea9577.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 104 reviews £59 includes taxes & fees 31 Oct - 1 Nov [](https://www.expedia.co.uk/Nairobi-Hotels-City-Lodge-Hotel-At-Two-Rivers.h22412850.Hotel-Information?chkin=2025-10-31&chkout=2025-11-1&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/23000000/22480000/22473200/22473160/365e633b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Mövenpick Hotel & Residences Nairobi Highridge - Pool - Spa - Kids pool - Parking included 8.8 Excellent 221 reviews £134 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Nairobi-Hotels-Movenpick-Hotel-Residences-Nairobi.h22473160.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/18000000/17600000/17595200/17595186/4d79c55e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Crowne Plaza Nairobi Airport by IHG Embakasi - Pool - Spa - Free airport shuttle - Parking included 9.4 Exceptional 1,011 reviews £124 includes taxes & fees 15 Nov - 16 Nov [](https://www.expedia.co.uk/Nairobi-Hotels-Crowne-Plaza-Nairobi-Airport.h17595186.Hotel-Information?chkin=2025-11-15&chkout=2025-11-16&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![View from property](https://images.trvl-media.com/lodging/111000000/110560000/110554600/110554585/0accdcee.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt House Nairobi Westlands Highridge - Pool - Breakfast included - Pet-friendly - Parking included 10.0 Exceptional 4 reviews £123 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Nairobi-Hotels-Hyatt-House-Nairobi-Westlands.h110554585.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102580000/102575300/102575224/8fb72ac8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gem Forest Hotel Nairobi - MGallery Collection Gigiri - Pool - Spa - Parking included - Free WiFi 9.4 Exceptional 24 reviews £122 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Nairobi-Hotels-Gem-Forest-Hotel-Nairobi-Mgallery-Collection.h102575224.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Breakfast, lunch and dinner served](https://images.trvl-media.com/lodging/3000000/2060000/2051800/2051788/2a1e5a12.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tribe Hotel Gigiri - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 240 reviews [](https://www.expedia.co.uk/Nairobi-Hotels-Tribe-Hotel.h2051788.Hotel-Information?chkin=2025-10-30&chkout=2025-10-31&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/90000000/89930000/89920300/89920236/ace7edf3.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Kwetu Nairobi, Curio Collection By Hilton Kitisuru - Pool - Parking included - Free WiFi - Restaurant 9.6 Exceptional 50 reviews £128 includes taxes & fees 1 Nov - 2 Nov [](https://www.expedia.co.uk/Nairobi-Hotels-Kwetu-Nairobi.h89920236.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/74000000/73500000/73490900/73490807/a45c506f_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Somerset Westview Nairobi Kilimani - Pool - Kitchen - Parking included - Free WiFi 9.8 Exceptional 61 reviews £133 includes taxes & fees 22 Oct - 23 Oct [](https://www.expedia.co.uk/Nairobi-Hotels-Somerset-Westview-Nairobi.h73490807.Hotel-Information?chkin=2025-10-22&chkout=2025-10-23&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/103000000/102210000/102209800/102209763/e76a6801_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Pullman Nairobi Upper Hill Upper Hill - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 16 reviews £127 includes taxes & fees 18 Oct - 19 Oct [](https://www.expedia.co.uk/Nairobi-Hotels-Pullman-Nairobi-Upper-Hill.h102209763.Hotel-Information?chkin=2025-10-18&chkout=2025-10-19&rm1=a2®ionId=178290&destination=Nairobi (and vicinity)&destType=MARKET&latLong=-1.286535,36.817329&searchId=8da075f6-abc5-4de7-a92d-75a261b42fb6&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Cloud-Hotel-Suites.h9140678.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Cloud-Hotel-Suites.h9140678.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.25800%2C36.81900&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0xJ3w6X71CCvn1xyOtMnMA4BInY=) Corner of 4th Parklands and Masari Road, Nairobi, 00100 #### What's nearby - The Aga Khan University Hospital - 8 min walk - 0.5 miles - University of Nairobi - 3 min drive - 1.4 miles - Sarit Centre - 4 min drive - 1.4 miles - United Nations Office at Nairobi - 5 min drive - 2.1 miles - Village Market - 5 min drive - 2.6 miles #### Getting around - Syokimau Station - 33 min drive - Nairobi (NBO-Jomo Kenyatta Intl.) - 35 min drive #### Restaurants - ‪Red Ginger - ‬7 min walk - ‪Java House - Aga Khan University Hospital - ‬11 min walk - ‪Parklands 2nd Avenue - ‬8 min walk - ‪Hashmi’s Bbq - ‬1 min walk - ‪Mugg & Bean - ‬15 min walk ## About this property ### Cloud Hotel & Suites Upscale hotel located in Parklands At Cloud Hotel & Suites, you can look forward to a poolside bar, a coffee shop/cafe and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in aromatherapy or a deep-tissue massage. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour business centre. Additional perks include: - An indoor pool and an outdoor pool, along with free cabanas and pool umbrellas - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and babysitting (surcharge) - 1 meeting room, a banquet hall and wedding services Room features All guest rooms at Cloud Hotel & Suites have comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as laptop-compatible safes and air conditioning. More conveniences in all rooms include: - Bathrooms with rainfall showers and baths or showers - 32-inch LCD TVs with premium channels - Fridges, free infant beds and electric kettles ## Similar properties ![Breakfast, lunch, dinner served; pool views ](https://images.trvl-media.com/lodging/17000000/16230000/16228700/16228682/a3fb2ca8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Landmark Suites Westlands, Nairobi- Next to Westgate Mall Highridge - Pool - Parking included - Free WiFi - Restaurant 8.6 Excellent 89 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=16228682&PinnedHotelID=16228682&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/23000000/22420000/22412900/22412850/5dea9577.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Nairobi Two Rivers Mall by IHG Nairobi - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 104 reviews £59 includes taxes & fees 31 Oct - 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Kitchen - Parking included - Free WiFi - Laundry 8.8 Excellent 20 reviews £40 includes taxes & fees 19 Oct - 20 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=88679476&PinnedHotelID=88679476&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/88000000/87680000/87678300/87678281/40fc0b7f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Crossroads Hotel Westlands Westlands - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.8 Excellent 105 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=87678281&PinnedHotelID=87678281&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers](https://images.trvl-media.com/lodging/4000000/3380000/3374100/3374067/46c6b9b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Heron By Sarovar Portico India Kilimani - Pool - Spa - Kids pool - Parking included 8.0 Very good 314 reviews £66 includes taxes & fees 15 Nov - 16 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=3374067&PinnedHotelID=3374067&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant ### Things to do - Hot tub - Indoor pool - Outdoor pool - Sauna - Steam room ### Family friendly - Babysitting (surcharge) - In-room cot - In-room refrigerator - Indoor pool - Laundry facilities - Outdoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Turndown service - Wedding services ### Business services - 24-hour business centre - Meeting room ### Outdoors - Free pool cabanas - Pool umbrellas ### Spa - Aromatherapy - Deep-tissue massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (120 centimetre wide door) - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk (120 centimetre high) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Free cot - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Slippers - Towels provided ### Entertainment - 32-inch LCD TV with premium satellite channels - IPod dock ### Food and drink - 24-hour room service - Coffee/tea maker - Electric kettle - Free bottled water - Refrigerator ### More - Air conditioning - Desk - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: noon; check-in end time: midnight Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before 11:30 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 20.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 9 per person - Airport shuttle fee: USD 30 per vehicle (one way) - Rollaway bed fee: USD 20.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Cloud Hotel Nairobi Cloud Nairobi Cloud Hotel & Suites Hotel Cloud Hotel & Suites Nairobi Cloud Hotel & Suites Hotel Nairobi ## Frequently asked questions ### Does Cloud Hotel & Suites have a pool? > Yes, this property has an indoor pool and an outdoor pool. ### Is Cloud Hotel & Suites pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Cloud Hotel & Suites? > Self-parking is free at this property. ### What time is check-in at Cloud Hotel & Suites? > Check-in start time: noon; check-in end time: midnight. ### What time is check-out at Cloud Hotel & Suites? > Checkout is at 11:30 AM. ### Does Cloud Hotel & Suites provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of USD 30 per vehicle applies. ### Where is Cloud Hotel & Suites located? > Located in Parklands, this hotel is within a 15-minute walk of Diamond Plaza II, Aga Khan University Nairobi and The Aga Khan University Hospital. Oshwal Religious Centre and Nairobi National Museum are also within 2 miles (3 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Cloud Hotel & Suites Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.0 Location ### 7.6 Staff & service ### 7.6 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 31 8 - Good 36 6 - Okay 13 4 - Poor 13 2 - Terrible 12 ### 10/10 Excellent #### Cecil 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service. ##### Cecil Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Cecil 7 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Friendly staff and excellent ##### Cecil Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Cecil 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟 ##### Cecil Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Cecil 19 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff ##### Cecil Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Cecil 21 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 🌟🌟🌟🌟🌟 ##### Cecil Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Cecil 10 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a nice time and the staff were friendly. ##### Cecil Stayed 2 nights in Aug 2024 ### 8/10 Good #### stephen 20 Jul 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed my stay, Customer service is excellent ##### stephen Stayed 1 night in Jul 2022 ### 8/10 Good #### Claudina 23 Aug 2024 Staff very professional and kind. ##### Claudina Stayed 1 night in Aug 2024 ### 8/10 Good #### Sarah 15 Jul 2025 Liked: Cleanliness, staff & service, room comfort #### Great Value for Money, but can be Noisy The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning. ##### Sarah Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Arifa 21 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very convenient location ##### Arifa Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### Adeniran 24 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good place ##### Adeniran Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Cecil 6 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service personnel were political and welcoming ##### Cecil Stayed 1 night in Sep 2024 ### 8/10 Good #### Sadrudin 31 Mar 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area ##### Sadrudin Stayed 4 nights in Mar 2023 ### 6/10 Okay #### Phabeeo 6 Jul 2024 Liked: Staff & service Disliked: Property conditions & facilities Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional. ##### Phabeeo Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Elizabeth 29 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags. ##### Elizabeth Stayed 1 night in Oct 2024 ### 4/10 Poor #### Brendan 26 Oct 2024 Disliked: Cleanliness, amenities, property conditions & facilities The cleanliness of the shared spaces was below par. The pool does not look like the pictures on the website, it is cloudy white, the sunroof has been mostly covered. The breakfast options were poor, with the food sometimes being cold and the amount and variation much less than similar hotels in Nairobi. Compared to other neighborhoods, I found there were more and more aggressive panhandlers in the area around the diamond plaza. If I were to return to Nairobi, I would highly consider staying elsewhere ##### Brendan Stayed 3 nights in Oct 2024 ### 2/10 Terrible #### Abdiyare 21 Feb 2024 Disliked: Staff & service, property conditions & facilities Very bad ##### Abdiyare Stayed 1 night in Feb 2024 ### 2/10 Terrible #### Joanne 7 Jun 2023 Disliked: Cleanliness, property conditions & facilities It was inside a rundown plaza mall. Trash everywhere. The hotel was dated. The walls in the room were dirty, the towels were old and material raveling apart. The beds were very hard. The room was very tight. There was bugs. I checked in at 8:30 pm and checked out within an hour. I rebooked at the Hilton hotel. Could not take the smell and the area didn’t feel safe. The pictures on expedia doesn’t look the same as the hotel. ##### Joanne Stayed 4 nights in Jun 2023 ### 2/10 Terrible #### Paul 8 Mar 2023 Liked: Amenities Disliked: Staff & service No what I expected. 1. It’s a hotel in the mall. 2. Very noisy in the morning. 3. problems with parking, and when we asked for help, the manager does not talk directly to us, but instead talks to the employees in front of us and the employee talk to us. 4. They owe us 50ksh for parking. Try Cysuites Apartment Hotel instead! ##### Paul ### 6/10 Okay #### Ismahan 12 May 2025 Liked: Cleanliness, property conditions & facilities, room comfort ##### Ismahan Stayed 3 nights in May 2025 ### 4/10 Poor #### Pratik 10 Apr 2025 ##### Pratik Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Amandeep 11 Dec 2024 ##### Amandeep Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Amandeep 2 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Amandeep Stayed 2 nights in Nov 2024 ### 6/10 Okay #### sigborn 5 Nov 2024 Liked: Amenities ##### sigborn Stayed 1 night in Nov 2024 ### 8/10 Good #### CRYOLOGISTICS 30 Oct 2024 ##### CRYOLOGISTICS Stayed 1 night in Oct 2024