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"The staff was overwhelmingly excellent they made sure everything you needed and wanted you received it We had a problem with our air conditioner but it was fixed immediately. Front desk staff was remarkably excellent. Manager on duty at the time we were there went out of his way to make sure he always said hello to greet us"

"Just ok. Helpful front desk staff. However a cleaning lady and some other male staff person got in a loud "discussion" (argument) right outside my room. Very unprofessional. Breakfast just ok."

"The unit was spacious and very clean. The TV remote didn't work, but they came and replaced the batteries right away. You do need to take charger plugs, because the only outlet they had was on the clock by the bed. The bed was comfortable. It was away from the main strip by couple miles. The area was very quiet. I would recommend it to anyone."

"Everything great, except check in process. That process was extremely slow. What caused the delay were the folks coming in and trying to reserve rooms that didn't have reservations. That tied up the staff members to a halt. Have one line for reservation check in, ams one for fold that are looking to make one"

"I would book again everybody was well polite nice the breakfast was good the rooms were clean the bathrooms were a little small but that's okay and parking was convenient the pool was nice it was nice to have one in every building so you didn't have to go chase it all the way completely down"

"The heat didn’t work, very cold and no blankets. Ice machine was just south of Cleveland. Clean room, friendly staff, very good breakfast, but a cold room"

"The rooms were nice. I liked the balconies. The pool and hot tub was nice too. There was a gym, but some of the equipment did not work. One thing that annoyed me immensely was that they hit me up with a $60 per room "resort fee" that was apparently above and beyond what I pre-paid. I was pretty vocal about my thoughts on that and they waived the fee. But it was still annoying. Perhaps we are told about it when we reserve the room on Hotels.com and I missed it? The layout of the hotel was a bit odd. To get to our room, we had to park at the bottom of the hill, go through the indoor pool, take an elevator up one floor, go down a hall, turn a corner and down another hall, then up another elevator and down that hall. It wasn't too bad, just odd and inconvenient. There is an option to walk up the hill, so there is that. The hotel has a show you can pay for. To get to it, you have to work your way down to the parking lot, take yet another elevator to "5", which is the same level as the restaurant/bar ("level 2" from the other side). Then work your way around to the show. If you go through the closed restaurant, you could probably go more direct. We were there early May, so a lot was off because of the timing, but the restaurant was closed. We were able to order drinks at the bar, but technically I think they were closed. Lots of stuff cluttering the bar area and the drinks were not very good. The vending machines were mostly empty. But there were some basic choices."

"Nice property great location"

"I had the lakefront condo. The room was clean and smelled good. The card key door lock was not working 100% of the time. I only went to the coffee shop, it was good quality for a fair price. "