Suite, 1 King Bed, Jetted Tub, Pool View (with Sofabed) | View from room
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Reviews of SureStay Plus Hotel by Best Western Odessa

3 out of 5
SureStay Plus Hotel by Best Western Odessa
110 W Interstate 20, Odessa, TX

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 44 reviews" "
Rating 8 - Good. 8 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 9 out of 44 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 1 night in Jul 2023
Response from Management on 19 Aug 2023
we are sorry that you only give us 1 point, we didn't see that you stayed here or have stayed here. please email us your experience.

6/10 Okay

Jenifer

Stayed 1 night in Jun 2023

6/10 Okay

Gracie

Stayed 1 night in Jun 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Management on 13 Jun 2023
Thank you,

10/10 Excellent

Rosa

Stayed 1 night in Jun 2023
Response from Management on 13 Jun 2023
Thank you!!!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel used to be anything but clean and comfortable. the current management have really made this property into something to be proud of. The rooms are clean and in good overall condition. The Pool area used to be anything but a place you would have felt comfortable swimming in and now it is clean and wlell maintained. I don't normally review hotels when I stay there but this time I just had to sing the praises of this particular hotel and personally commend them for the hard work and effort it took to get this properthy in the shape it is now.
Stayed 4 nights in May 2023

2/10 Terrible

Florensia

Stayed 1 night in May 2023
Response from Management on 13 Jun 2023
Thank you for your recent survey. We see that you have rated 1 out of 5. We deeply regret that you were not happy. Please let us know what could we have done better to improve your stay. Thank you,SureStay Plus Odessa, Texas

10/10 Excellent

Candia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Cindy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2022

10/10 Excellent

Stephenie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
The lady who checked us in was incredibly nice!!! Really clean and best shower I’ve had at a motel.
Stayed 1 night in Nov 2022

2/10 Terrible

Raymundo

Stayed 1 night in Oct 2022
Response from Management on 21 Oct 2022
Hello,Thank you for filling out survey, we will do our best to resolve your concerns. Please contact us directly. Thank you

10/10 Excellent

Yassin, Celina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and quite, huge 18 wheelers parking. The guy on front desk was nice and polite.
Stayed 1 night in Sep 2022

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in was fast and the front desk guy was very nice. I had booked the handicap room but it was already taken. The room was very nice and comfortable. It was clean. No problems. Even though it was next to the interstate we didn't hear any noise. Would stay here again.
Stayed 2 nights in May 2022

2/10 Terrible

Alfredo

Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean, friendly staff ample parking great stay
Stayed 1 night in Feb 2022

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained and clean. The room was shielded from interstate noise.
Stayed 1 night in Jan 2022

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice but everything had a smell to it which was not pleasant. Not sure, but it may have been the air, as this is a petroleum processing area?? I don’’t know…. My room key wouldn’t get me in to the pool area where the ice machine was located. Slept well, just couldn’t give it a 5 star.
Stayed 1 night in Dec 2021

4/10 Poor

Roy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Sleepless night
At 1:30 am someone pulled up in a loud car next to my window and left the car running for 20 minutes. Then the people in the next room were having a party until 4:30 am. I couldn't get any sleep would have been better off staying home and driving in the morning.
Stayed 1 night in Mar 2021

8/10 Good

Leanna

Travelled with family
Liked: Staff & service
Stayed 2 nights in Mar 2021

2/10 Terrible

Tomas

Business traveller
Disliked: Cleanliness, staff & service
I will never stay there again and recommend noone to stay there
Stayed 1 night in Jan 2021
Response from Guest Relations on 12 Jan 2021
Dear Tomas, We are sorry you were not pleased with your visit. We would love to know what you did not like so we can improve. Take care and we wish to hear from you.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice people, yucky facilities
Lots of construction. I think mine may have been the only available room because every other room i saw was torn apart. I was here a year ago and the same thing. How long is this remodel going to take? The noise of construction workers banging and yelling back and forth to each other does not make for a very relaxing environment for rest for weary travelers. Also, filth in the room. Urine on the toilet seat. A hair on the "clean" towel. A burn mark on the "clean" pillow. Definitley not a clean environment when you would think a hotel would go above and beyond to provide guests with a clean environment and some peace of mind against Covid stuff. But even without plandemics, this room wouldnt have passed even a standard cleanliness test on a normal day.
Stayed 1 night in Oct 2020

4/10 Poor

Lucresia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just not the same
It used to be good place to stay, but now it is horrible, not very clean or front desk friendly. Last time we are staying there and that is shame, because it used to be good.
Stayed 2 nights in Jun 2020

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well please
Even though this place is under construction, the total experience with the staff and room i am very happy with my choice of staying here.
Stayed 2 nights in Mar 2020
Response from mike on 23 Mar 2020
thank you for your survey, we will keep working hard to ensure satisfaction to all over guest!!

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from mike on 23 Mar 2020
thank you

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Indeed!
This was an excellent overnight stay. I arrived about 1 a.m., after incorrectly figuring the driver time from El Paso to Odessa was two hours. (It's four; plus another hour for bad roads. Nonetheless, the woman I must have awakened was as fresh and pleasant as if it were a Sunday morning. The room was Big, and extra clean. The bed was really comfortable. The price was low because they're doing some renovations, I heard the next morning from a most gracious man -- perhaps the owner/manager/boss? -- but everything looked good to me! Pleasant paint colors. Oh! No pictures on the wall. Guess they're just not quite finished. Grab yourself a great buy and an every better stay at Knights Inn Odessa. I'll be staying there again on my way back home.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was unique was that they have nice rooms and are very clean. It is safe and calm hotel to stay in and the service was very good from the start
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non smoking room smelled terrible of smoke. Had to get changed to another room upon arrival. To the staff's credit, they did change the room promptly. But the new room had a dirty bathroom. Then one of the nights i was there, housekeeping didn't come to the room. So after a long day out, I came back to a room with no soap, no towels, no clean sheets etc. Overall very disappointed. I wouldn't stay there again.
Stayed 4 nights in Sep 2019

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
It was awesome. Rooms were good size and bed was super comfy. They’re doing renovations so during the day it was a little noisy but I still enjoyed my little getaway. LOVE the fact that they have free WiFi which is super high speed.
Stayed 1 night in Aug 2019

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place, clean and very comfortable. Check in would have been easier for the desk attendant to access the computer for my reservation rather than contacting manager to find my email to complete my check in. I hope next time, they have the breakfast area remodel completed for guests to have free breakfast, as advertised as well.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Safe place to stay.
Stayed 4 nights in Jul 2019

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
Nothing ws working, no poo no breakfast.. Nothing their website promisesl no friendlines
Stayed 3 nights in Jun 2019

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & Clean
It was comfortable
Stayed 1 night in Apr 2019

2/10 Terrible

Duong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience & responsibility
I could not stay because they said there is no price for this. Then I needed to wait for more than 1 hour then left to find another place. After all, I asked to talk with the manager and he said it's the system mistake. So who will have responsibility for this? I had no place to live at mid night. And I still don't get my refund.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
La mayoría de sus diferentes áreas estan inabitables pues estan en construcción o remodelación y no lo anucian en su página 😞
Stayed 1 night in Mar 2019

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Meh
It’s I. South side Odessa. The area is pretty ghetto. It was fine just wouldn’t have chose it. Tbh it was the only thing available.
Stayed 2 nights in Jan 2019

6/10 Okay

Jesus

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Cristela

Stayed 1 night in Feb 2022