Swan Novo Hamburgo

Property class: 4

Choose dates to view prices

At Swan Novo Hamburgo, you can look forward to a free breakfast buffet, a terrace and a garden. Be sure to enjoy a meal at the on-site Brazilian cuisine restaurant. Free in-room WiFi is available to all guests, along with a hair salon and an arcade/games room.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
The current price is £55
includes taxes & fees
4 Oct - 5 Oct

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Superior Room

A hotel room with two single beds, a wooden headboard, bedside lamps, a patterned armchair, and a small table.

Superior Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, a chair, and a lamp.

Executive Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

Suite standard casal

10.0 out of 10
Exceptional
(1 review)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Twin Room

8.0 out of 10
Very good
(1 review)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room

A hotel room with a bed, a TV, a chair, and a desk.

Superior Double Room

8.0 out of 10
Very good
(6 reviews)
  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Suite

A hotel room with a bed, a desk, a chair, a television, and curtains.

Standard Twin Suite

  • Sleeps 3
  • 2 Single Beds

View all photos for Suite standard twin

A hotel room with two beds, wooden headboards, white bedding, bedside tables, and wall-mounted lamps.

Suite standard twin

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Suite, 1 Queen Bed

Superior Suite, 1 Queen Bed | Minibar, in-room safe, blackout curtains, free WiFi

Superior Suite, 1 Queen Bed

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Casal/Twin

A hotel room with a large bed, a television, a desk, and a nightstand.

Standard Casal/Twin

9.0 out of 10
Wonderful
(8 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Suite Standard Casal / Twin

A hotel room with a wooden headboard, two bedside tables with lamps, a bed with white linens, and a handbag on the bed.

Suite Standard Casal / Twin

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double or Twin Room

A hotel room with a large bed, a television, a desk, and a nightstand.

Superior Double or Twin Room

  • 161 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Studio Suite

A neatly made bed with a blue blanket, a bedside table with a lamp, and a chair by the window.

Executive Studio Suite

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Double Room

A hotel room with a bed, a desk, and a chair.

Executive Double Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

A hotel room with a bed, a desk, and a chair.

Executive Double or Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

A hotel room with two beds, a wooden headboard, bedside lamps, and a patterned armchair.

Superior Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
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About the area

Hamburgo Velho, a neighbourhood in Novo Hamburgo, is home to Swan Novo Hamburgo. Schmitt-Presser House and Scheffel Foundation are local landmarks, and some of the area's attractions include CEU - Centro de Artes e Esportes Unificados and Centro Cultural de Sapiranga. Visit our Novo Hamburgo travel guide
Map
Av. Dr. Mauricio Cardoso, 303, Novo Hamburgo, RS, 93510-250

What's nearby

  • Comunidade Evangelica Hamburgo Velho
    3 min walk - 0.2 miles
  • National Shoe Museum
    4 min walk - 0.3 miles
  • Scheffel Foundation
    6 min walk - 0.3 miles
  • Schmitt-Presser House
    6 min walk - 0.3 miles
  • Immigrant Square
    5 min drive - 1.4 miles

Getting around

  • Novo Hamburgo Station
    8 min drive
  • Fenac Station
    10 min drive
  • Canoas Air Force Base (QNS)
    51 min drive

Restaurants

  • Miltons Buffet
    7 min walk
  • King's Kão
    5 min walk
  • Restaurante Locatelli
    4 min walk
  • Quiero Café
    9 min walk
  • Fat Bull Tap House
    8 min walk

About this property

Swan Novo Hamburgo

  • Upscale hotel located in Hamburgo Velho
  • A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Swan Novo Hamburgo. Be sure to enjoy Brazilian cuisine at the on-site restaurant. In addition to a hair salon and an arcade/games room, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An indoor pool, along with sunloungers
    • Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a front desk safe
    • A 24-hour front desk, luggage storage and a lift
    • Multilingual staff, 6 meeting rooms and a ballroom
  • Room features
  • All 134 rooms offer comforts such as pillow menus and air conditioning, in addition to perks such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Designer toiletries and hairdryers
    • Smart TVs with cable channels
    • Wardrobes/cupboards, daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (BRL 30 per day)
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 70 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 10 kg per pet)

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Self-parking fee: BRL 30 per day
  • Pet fee: BRL 70 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Frequently asked questions

Does Swan Novo Hamburgo have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Swan Novo Hamburgo?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Swan Novo Hamburgo on 4 Oct 2026 start from £55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Swan Novo Hamburgo pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of BRL 70 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Swan Novo Hamburgo?

Self-parking is available for BRL 30 per day.

What time is check-in at Swan Novo Hamburgo?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Swan Novo Hamburgo?

Checkout is at noon.

Does Swan Novo Hamburgo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Swan Novo Hamburgo located?

Located in Hamburgo Velho, this hotel is within a 5-minute walk of Comunidade Evangelica Hamburgo Velho and National Shoe Museum. Schmitt-Presser House and Scheffel Foundation are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Swan Novo Hamburgo Reviews

8.6

Excellent

8.6

Cleanliness

8.6

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 265 out of 456 reviews
Rating 8 - Good. 102 out of 456 reviews
Rating 6 - Okay. 54 out of 456 reviews
Rating 4 - Poor. 25 out of 456 reviews
Rating 2 - Terrible. 10 out of 456 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was kind, food was good. Rooms and hotel was very cold. All staff wore coats. Hotel was fully booked so hot water ran out many times.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home!

I opted for a suite this time ; we enjoyed the extra room, the modern decor and the view. Staff was excellent as usual!
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay but AC needs improvement!

The room was clean, the staff was great! The Air conditioning was not working and that’s my only complaint. The unit & control were very outdated and simply didn’t work. Breakfast was amazing and once again staff was friendly and very helpful!
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Changes are not always for the better!

We’ve been staying at this hotel for many years … so much has changed and some of it not for the better: Guests now have to pay for parking. There’s not a bar of soap in the bathroom although we asked for one a few times & finally bought our own. Not about price but concept . Shower only had shampoo & conditioner in large containers … there was no liquid soap. When we complained they replaced conditioner with liquid soap! No Wash rags available . So a simple basic need available in any inferior hotels became frustrating. Staff has changed and although we had two nice reception attendants most of them didn’t seem to care … Reason we always stay here is because it’s convenient, accommodating and previous staff went beyond the usual to make sure guests were comfortable.
Stayed 6 nights in Aug 2024
Verified review

2/10 Terrible

Liked: Staff & service
Major power outage. Had to leave to go to another property.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Room was ok clean. Dinner was ok. Breakfast was better. Staff was nice.
Stayed 8 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Disliked: Staff & service, amenities
Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic and shower needs a good glass and tile scrub. Black mould was spotted easily all over and away from eye level. the rostered staff did not smile or say hi at all for the 5 days we stayed. they appeared literally glued to the reception computers completely unaware of everything around them for the 5 days we stayed there and we passed by the reception dozens of times. One had to call their attention otherwise they wouldn't even raise an eye, or say hi, or try to look friendly. It was a very odd behaviour overall from the all-male reception staff, no help was offered at any time - actually one young man offered help once -, but we had to drag heavy suitcases around which they pretended not to see…a bit of a shock..absolutely no smiles or friendly welcomes either. It almost felt like we were a bother to the reception staff, definitely not staying there again for this reason. Amazing food though and free buffet breakfast was superb - chef’s burger and the kitchen staff were amazing.
Stayed 3 nights in Nov 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Great property. Lacks hotel management expertise.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviço de limpeza e de quarto muito bons e eficientes.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
A estadia foi agradável. Mas faltou algumas informações mais claras - estavam incompletas (tipo do acesso Wi-Fi). Café bom, então o custo benefício geral foi condizente com o valor da diária.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado silencioso agradável valeu
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Achei tudo ótimo só agradecer
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel para eventos, muito barulho, circulação de pessoas 24 horas. Não recomendo para quem deseja descansar.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melhor café da manhã do RS.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
O quarto é bastante amplo para um hotel, cerca de 52 m3, tendo uma sala (com tv própria) e cozinha separadas do quarto. Para todos os fins, é um apartamento de um dormitório. A equipe é educada/prestativa. Localização do hotel é ótima, com um mercado na frente do mesmo. Como sugestões de melhora, vou citar somente dois: a vedação das janelas estava desgastada, o que ocasionou assobio de vento durante toda a estadia. Isso não somente atrapalha o sono como, no clima frio que estava, acaba baixando a temperatura do quarto. E, o segundo ponto, é o local onde o café é servido: apesar do café ser bom e diversificado, o local em si está precisando algumas reformas, pois é totalmente escuro e, inclusive, tem alguns pontos visíveis de buracos de mofo e infiltração no gesso, o que acaba por diminuir consideravelmente a beleza do ambiente.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo de acordo.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Ar condicionado demora pra gelar, estrutura do hotel é bem antiga.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe atenciosa, ar condicionado, café da manhã excelente.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Ar pingando e banheiro cheio de formigas
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Hotel limpio y buena atención. Baño podría reciclarse
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Quarto limpo e um excelente cafe da.manha
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima opção de estadia. Boa localização. Local silencioso. Bom café da manhã. Equipe cordial
Stayed 1 night in Apr 2026