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"We stayed here as a stopover during a road trip. I called ahead to let the hotel know we would arrive very late because our luggage was delayed at the airport. Although this was noted, when we arrived at 4 AM we were told our room had been cancelled. After I explained the situation, the receptionist eventually gave us the room, but the interaction felt more like asking for a favor than checking into a confirmed booking. After delayed luggage, a 3.5-hour night drive, and no sleep, this was not a great welcome. Parking was limited, so I had to park quite far away. Getting to the room was also inconvenient, requiring an elevator down, a long walk, and then another elevator up. On the positive side, the room was clean, comfortable, and had a nice port view. The breakfast area was pleasant, and the breakfast was very good. We might stay again for a one-night road trip stop, but the arrival experience and room access could definitely be improved."

"Good central location "

"Beware of undisclosed fees. When booking, the hotel is presented as offering amenities such as a pool, spa, sauna, and hot tub. However, approximately three days before departure - we received an email stating that access to the pool/sauna/hot tub area would cost an additional 300 SEK (about $30) per person, per day. This was not clearly disclosed at the time of booking, and the timing left little opportunity to make alternative arrangements. Beyond the unexpected fees, the overall standard of the hotel was disappointing. Upon arrival, there were champagne corks left on the floor in our room. Several drawers were broken, and the shower did not drain properly, filling with water up to our ankles within minutes. The beds were extremely uncomfortable. The spa and pool area, for which the additional daily fee is charged, appeared worn and poorly maintained. In the women’s changing and shower area, there was visible mold, broken lockers, and unclean floors. Given the extra cost, the condition of these facilities was particularly concerning. Breakfast was acceptable, though not memorable. There are many young staff members managing front desk and restaurant operations. They appeared to be doing their best, but the overall inexperience was noticeable and service lacked polish. Overall, the combination of unclear pricing, additional last-minute fees, and maintenance concerns made this a disappointing stay. Transparency and improv"

"Lovely staff on reception, room was clean and spacious (Family Suite - Main Building). Our only disappointment was that the pool facilities and outdoor jacuzzi are all part of the Spa, and cost extra - nearly £25 per Adult and £12 per child. Also restricted times Children can go in the Spa. Overall lovely Hotel and stay, I just think the Hotel should make it clearer about the additional costs for the Spa."

"Nice quiet and clean room. Great view. Bed comfortable. Would stay again. "