We stayed here as a treat for my husband's birthday. The hotel was excellent, a real luxury with very friendly staff. Until we checked out I wouldn't have hesitated to give it five stars all round. However, despite the receptionist at check-in confirming we had paid in advance, on check-out they tried to charge us for the room again. Luckily I had the email confirming the payment, but the onus really shouldn't have been on me to prove this. Worse was the fact that the price they were charging was significantly cheaper than we had paid, so we had been ripped off. This rather ruined what should have been a lovely stay, and I would hesitate to book the hotel again. A shame.