Ratings based on 1,019 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location - close to Newcastle city centre

Posted 21-Sep-2017
Pros: Location
Cons: Wi-Fi speed
Location: Newcastle city centre St James's Park stadium tour which was great Visit Tynemouth on the metro which is a seaside town with lots of restaurants
This hotel is in a great location within easy walking distance of the city centre. It is also positioned on the quayside which is lovely. The hotel itself is a little dated but it is clean and the rooms are comfortable. There is a good choice at breakfast too. There is parking available too but there is a charge (£9.00 overnight). The only slight issue is that the Wi-Fi was quite slow.
4 out of 5
Recommended
for Everyone
by A verified traveller from Arbroath, Scotland

Hotel Staff were brilliant

Posted 20-Sep-2017
I think the room could have had gowns and the bathroom could have been a bit more up to date. The staff were all so friendly and helpful. This includes all house keeping, reception and bar staff. Nothing was a problem for any if them. The staff make this hotel.
2 out of 5
by A verified traveller

PAyment

Posted 18-Sep-2017
I was over charged on arrival and staff members told me that my bank was wrong even after i spoke to my bank They took £134+£169+£34 out of my bank where they should have only taken £134+£134+£34 . The hotel receptionist told me my bank was incorrect as they havnt taken that amount . But when checking on on the following day i am told i was correct and they had taken that money and i would ne recunded but i am still waiting . Very disapointing and unhappy at how i was treated
4 out of 5
Recommended
for Everyone
by A verified traveller from Bristol.UK

location location location.

Posted 13-Sep-2017
Pros: Spacious rooms
Cons: Did wait a long time to be served with tea or coffee at breakfast, but the food was very good and when asked for gluten free bread they did deliver.
Location: Perfect location for all amenities, quayside, shopping areas and attractions.
Perfect location for all the attractions Newcastle has to offer. A short stroll takes you along the quayside or up into the shopping area, shopaholics beware......Hotel has spacious rooms , very clean with friendly staff from cleaners to reception staff. Certainly one to recommend.
4 out of 5
Recommended
for Everyone
by A verified traveller from Norwich

Great hotel in a good location.

Posted 11-Sep-2017
Great location, only 10 minute walk to the metro. Staff were extremely friendly and helpful. Beds were comfortable and the room was very clean. The only criticism I have is that the rooms are a bit dated. I would stay at the copthorne hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Nice hotel great location on the river

Posted 04-Sep-2017
Perfect location for bars and restaurants near the river. Good value but hotel whilst clean is a bit tired. That said would still recommend
5 out of 5
Recommended
for Everyone
by A verified traveller from glasgow

Really enjoyed our stay

Posted 28-Aug-2017
The hotel was lovely abd staff very friendly and helpful. The view from the room was fabby and the room itself very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller from surrey

Good hotel on the river

Posted 26-Aug-2017
Comfortable good sized room with views onto the river. Good selection for breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Aug-2017
Lovely positions with beautiful views of the Tyne. Bathroom rather basic - no separate shower. Otherwise a good hotel. Staff were excellent. Helpful and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveller from sunderland

Nice hotel close to city and restraints and bars

Posted 17-Aug-2017
From start to finish we had a lovely stay the hotel staff were lovely, the room had a good view and nice touch with a free wine each for me and wife