Ratings based on 880 Verified Reviews

4.0 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from N.Ireland

Good size room

Posted 17-Jan-2017
Pros: location. Staff very helpful especially Ben who was serving at breakfast
Room & breakfast great but evening meal disappointing
5out of 5
Recommended
for Everyone
by A verified traveller from North East England

Comfortable hotel on quayside in Newcastle on Tyne

Posted 14-Jan-2017
From the time we checked in until the time we left we enjoyed our stay. All the staff were friendly & offered great customer service. A very comfortable room with river views.
5out of 5
Recommended
for Couples
by A verified traveller from Birmingham

Top quality hotel by river

Posted 13-Jan-2017
Pros: Location.
Location: Close to Tyne bridges, Baltic Mill and Quayside. Good choice of eating places to suit range of tastes.
Good, comfortable hotel. Pleasant spacious room overlooking river. Reception and restaurant staff most helpful and pleasant. Good full breakfast buffet (Did not use restaurant for dinner).
4out of 5
Recommended
for Everyone
by A verified traveller from Durham

Ideal hotel for Newcastle quayside

Posted 10-Jan-2017
We stayed here a number of years ago and have to say there has been a marked improvement in the accommodation, and food. Wouldn't hesitate to go again
4out of 5
Recommended
for Everyone
by A verified traveller from W

Good view of the Tyne river

Posted 08-Jan-2017
Excellent value for money. Staff attention was excellent. Highly recommended.
3out of 5
Recommended
for Everyone
by A verified traveller

not bad but is dated

Posted 01-Jan-2017
Staff are excellent and are knowledgeable, but the hotel rooms are dated and the bath tub is tiny. Overall was a lovely hotel just needs updating
1out of 5
by A verified traveller from australia

checked out early.

Posted 30-Dec-2016
The hotel was clean & the staff nice but I think the hotel has had its time. I found it old & dated & left after the first night rather than stay the 2 I'd planned. It needs a major refurb. I found the room old & depressing & there was no mini bar or even a wine glass provided. I moved to the Malmaison along the road for a little bit more but it was worlds apart. The staff were lovely & kind enough to refund my second night.
5out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel.

Posted 19-Dec-2016
Great for a weekend away. Lovely riverside location and easy access to quays environment and tourist attractions.
5out of 5
Recommended
for Everyone
by A verified traveller from north lincs

its still nice

Posted 18-Dec-2016
Pros: We have always liked the hotel, it is near to the nightlife in Newcastle , the staff are excellent and the breakfast is very good.
Cons: just needs the hotel to be re-decorated in some places but otherwise nothing
Location: excellently located near the town but still quiet , don't forget the sunday market on the quay. plenty of good restaurants around to tryout.
stayed at the copthorne a few times over the last 10 years , it still provides a comfortable place to stay for the weekend breaks in newcastle. we had one of the superior rooms on the 5th floor overlooking the tyne and it was superb.
4out of 5
by A verified traveller from Lake District

Showing its age

Posted 16-Dec-2016
Pros: Good location and plenty of parking (at a charge)
Cons: Bedrooms need updating
Location: Level walking to Millennium Bridge, Sage Center and Baltic MIll
Decent enough hotel in a good location by the high level bridge with onsite parking (£9 per night). The public areas are nice and modern but the bedrooms are certainly in need of updating - we paid extra for a "Club" room which was reasonably spacious but featured a sink with obvious hairline cracks, a strange empty cupboard which used to hold a Corby trouser press and just one bedside lamp situated on the sames side of the bed as the master light switch. Best if the second occupant brings a torch for trips to the loo during the night.