Ratings based on 993 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Eastbourne

Great location to explore Newcastle and Gateshead

Posted 21-Jul-2017
Pros: room size and comfort, and location
Cons: hooks on back of bathroom door to hang the robes they very thoughtfully provided (and slippers!!)
Location: Perfect location for crossing the bridges and exploring along the river. You can walk in to town but the bus stops are very close if you prefer.
This hotel was in a great location on the river giving us views of the bridges. We were able to walk in to town and across to Gateshead. It was clean, the room was large and comfy and the breakfasts were good too. the furnishings were a little dated but all were in good order so this is not a complaint. We were able to park for our 3 day stay at a very reasonable cost and overall we liked this hotel very much. The bar and restaurant, Quay 7, by the river, was a lovely place to sit in the evenings.
3 out of 5
Recommended
for Everyone
by A verified traveller from Worcester

Close to Metro Arena

Posted 08-Jul-2017
Pros: Location
Cons: Food and i mean Breakfast Lunch and dinner, all very poor both in choice and quality
Location: Loads to do nearby
Great location for Metro Arena, food very very poor
5 out of 5
Recommended
for Everyone
by A verified traveller from Durham

Nice hotel close to the river Tyne

Posted 03-Jul-2017
Pros: The close location to the Quayside
Cons: I didn't find the bed very comfortable
Location: Near the beautiful river Tyne and the Quayside. Lots of cool bars and restaurants nearby.
Lovely staff, a superb view of the Tyne and a clean and comfortable room
1 out of 5
by A verified traveller from m

Tired old hotel with loud disco till late at night

Posted 02-Jul-2017
Hotel location was good but so much was wrong. Food was poor and they did not deliver what we ordered. One bath towel for two guests and heating in room did not work. Worst thing was a extremely loud party which we had not be warned about and which did. If end till midnight. Room was shaking from the loudspeakers downstairs and manager only reaction was ' we should have asked for a quiet room on check in'! We asked manager to come to the room to hear how loud it was and although she said she would come up she never appeared. A bad hotel with a manager who could not care less about her customers. Do not stay at this hotel is you want to sleep....
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Jun-2017
Nice clean comfortable room ,good breakfast ,dropped a mark as one barman over charged me by £3 for two drinks
5 out of 5
Recommended
for Everyone
by A verified traveller from Middlesbrough

comfy hotel

Posted 25-Jun-2017
Pros: View of the river
Location: Close to everything. Wetherspoons very close. Walking distance to Metro Arena.
Easy to find. Within walking distance of Metro Arena. Good parking at hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 23-Jun-2017
Pros: Friendly staff
Cons: Update the rooms
Location: Nice and close to the city and own car park
Spacious superior room . Always appreciate having a fridge. Room clean but looking a bit tired
3 out of 5
Recommended
for Everyone
by A verified traveller from Glasgow

Decent location - close to town centre

Posted 02-Jun-2017
Pros: Nice view of the river
Cons: Rooms need refurbishing
Location: Nice walks along the Tyne, Sunday market, easy access to town centre
Overall the hotel is becoming a bit tired, the rooms need refurbishing and the bathrooms feel a bit dated. The bed was comfy and cleanliness was ok, the robes and slippers were clean and fresh. The tea making facilities in the room were basic at best😕 The staff were very pleasant - the breakfast was OK. The location is very good, but a refurb will take the hotel up a couple of notches
4 out of 5
Recommended
for Everyone
by A verified traveller

OK for one night stay

Posted 29-May-2017
Local to town centre. Easy walking around 10 min to Eldon Square.
4 out of 5
Recommended
for Everyone
by A verified traveller

Lovely view

Posted 29-May-2017
Helpful staff and a great location for Sage and Baltic.