Ratings based on 907 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Mar-2017
Pros: It's down by the river
Cons: The bathrooms need upgrading
Location: Good location
Enjoyed the breakfast and dinner and the fact that the hotel is in a quiet position by the river.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent city hotel

Posted 26-Mar-2017
We stayed in a club room with excellent views up and down the tyne. Thoroughly recommend this hotel.
5out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Overlooking the river

Posted 13-Mar-2017
Pros: Breakfast, view over river, location, staff were fab
Cons: Nothing major something to get people into the bar to give it some atmosphere
Location: It is handy for concerts as the arena is close by, however most places are wyou thin walking distance however Newcastle is quite hilly.
Great stay here, fab room ,lovely view over the river, great breakfast, only gripe and is usual with hotels the cost of alcohol £5 for a 175ml glass of wine - too much, needless to say the bar was empty. This would not stop me from returning.
4out of 5
Recommended
for Couples
by A verified traveller from Dublin

Good hotel, great location.

Posted 27-Feb-2017
Pros: The location and the room, both very good.
Cons: How customers are dealt with needs to be reviewed.
Very happy with the hotel. We did have a bad experience the day before we arrived, we called the hotel to check if there was a pool and when someone from the hotel answered it sounded like they were in a night club. When I said I couldn't hear he said he would move so I could hear him. I asked it this is what it would be like in the hotel when we arrived and he said well if the music is too loud they could turn it down. Also when we arrived we asked about the pool again as we didn't get a clear answer from the man who answered the phone the night before we arrived. The head of reception said that they did have a hotel but not anymore, we mentioned that all pictures on the booking sites had a pool and they should look to clarify clearly that they don't. Overall a good experience.
1out of 5
by A verified traveller

Avoid

Posted 26-Feb-2017
Tired, rundown, rooms need a proper clean and dust. Was never even asked if we had a decent stay at checkout. Do yourself a favour and book somewhere else
4out of 5
Recommended
for Everyone
by A verified traveller from england

lovely hotel

Posted 24-Feb-2017
Pros: Hotel in a good location easy walk up hill into town and handy for the sage
Cons: The hotel bar and restaurant could do with a revamp however this is a lovely well managed hotel the staff are very friendly which gives the hotel a lo
Location: Great location on the quayside handy for the arena the sage and town for shopping
Staff friendly and helpful. Lovely spacious rooms with great views of the Tyne
5out of 5
Recommended
for Everyone
by A verified traveller

relaxing break

Posted 19-Feb-2017
Pros: rooms, staff and breakfasts all excellent
Location: visited Baltic for a meal and plenty of pubs to choose from
excellent stay in club double room with breakfasts included and a drink for each guest. Views were nice, hotel staff great, breakfast excellent and overall stay in hotel excellent and will be returning soon hopefully.
4out of 5
Recommended
for Couples
by A verified traveller from Durham

Excellent value for a short break

Posted 11-Feb-2017
Pros: All staff were excellent from checkin to breakfast the next day. We had a lovely room on the 5th floor with amazing views over the river Tyne.
Cons: From our experience nothing, I recommend people to book this hotel.
Well located on Newcastle quayside within walking distance of good bars and restaurants.
5out of 5
Recommended
for Everyone
by A verified traveller from London

Great location / friendly staff

Posted 09-Feb-2017
Pros: Location
Cons: Lifts to and from the car park could do with an upgrade. Decoration was tired.. First impressions.
Location: I went for the football, short walk to St James Park, also excellent city centre shops.
Located right on The Quay near restaurants and bars. Easy walking distance to the city centre. Only stayed two nights but no issues at all. Everyone was friendly and willing to help. Would definitely use again.
4out of 5
Recommended
for Everyone
by A verified traveller from Cardiff

Good location on quayside 300 yds to Wetherspoon

Posted 06-Feb-2017
Pros: Location, breakfast, room and bar.
Cons: Shower.
Location: On waterfront. £5 in taxi to centre.
Nice hotel, good bar and reasonable. Shower not good as went hot and cold. No toilet paper left in bathroom. Apart from that all very good. Excellent breakfast.