Seasonal outdoor pool

Reviews of Rodeway Inn New Braunfels

2 out of 5
Rodeway Inn New Braunfels
1209 I-35 N, New Braunfels, TX

Reviews

5.8
Rating 10 - Excellent. 122 out of 941 reviews" "
Rating 8 - Good. 194 out of 941 reviews" "
Rating 6 - Okay. 253 out of 941 reviews" "
Rating 4 - Poor. 171 out of 941 reviews" "
Rating 2 - Terrible. 201 out of 941 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Katie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Sexual assaults happen on this property apparently? Lots of yelling outside. Management knocking on doors to ask if I who is the person who was secually assaulted. Of course, I then felt unsafe the remainder of the stay. Lights, microwave, and TV remote don't work. Rooms unclean, carpets stained, SO MUCH hair in the bathroom, dead bugs. Not a good experience, moving hotels today for the remaining week of my stay. Staff insufficiently trained, guests blamed for not having full information that wasn't communicated.
Stayed 1 night in Mar 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities
Little noisy
Stayed 3 nights in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Crystal

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I thought the staff was amazing and super friendly. The comforter had some stains and so did towels
Stayed 2 nights in Dec 2023

10/10 Excellent

Madalaine A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the size of the room
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Disliked: Cleanliness, amenities, property conditions & facilities
vending machine didn't work, ice machine didn't work, asked for a handicap accesible bathroom on making reservation but desk had no indication of same on check in. Mattresses were hard as a rock, woke up with a backache.
Stayed 1 night in Nov 2023

6/10 Okay

Sam

No ash tray in the smoking room and they didn't have any. No cups
Stayed 1 night in Oct 2023

4/10 Poor

Brandy

Disliked: Cleanliness, staff & service, property conditions & facilities
Lamps all broken. Dirty room. Smelled lik stale cigarettes.
Stayed 2 nights in Oct 2023

6/10 Okay

Hans

Travelled with family
Disliked: Cleanliness
Okay
It was not a bad place for a one night stay
Stayed 1 night in Sep 2023

4/10 Poor

Tori

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
There was a dirty sock in my room from previous, a flashlight under the chair. The chain on the door had what looked to be gorilla glue all over it. There was blood on the wall. In room 256 and my friends in 258 there was blood and hair on the walls. There were stains all over the sheets. The air conditioner did not cool well.
Stayed 2 nights in Aug 2023

2/10 Terrible

Theresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In major need up repair and maintenance. No extra towels were available for my family. Had to goto Walmart to purchase face towelas and bath towels. When asked for trash bags to take out our trash. I was only give 1 back for a room with 2 cans. We use whatever grocery bags we had. An expensive lesson learned.
Stayed 3 nights in Aug 2023

2/10 Terrible

Pedro Solis

Travelled with family
Disliked: Cleanliness, staff & service
before COVID, my son and I stayed at this location for several years (2010-2019) when we came to Schlitterbahn. Now that COVID seems to have settled down we decided to relive some good memories but was very disappointed for the property has gone downhill I guess due to change in management. We checked in at 630pm and our room was extremely hot. It took 8 hours before it became somewhat comfortable. Roaches (6) were found crawling around the lavatory and bathtub. This really concerns me for do I now have roaches that have come home with me.

6/10 Okay

David

.
Stayed 6 nights in Jul 2023

2/10 Terrible

JOEY

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Melissa

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Wouldn’t stay here again.
Stayed 2 nights in Jul 2023

4/10 Poor

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We got a non smoking room and the room smelled like smoke. On the door it even says non smoking room and it smelled like smoke. We told the front desk and they said this is what the housekeepers use to fragrance the room. We know what smoke smells like. I think housekeeper probably try to get rid of the smell but once it’s in the couch, chair, mattress and rug it can’t eliminate the odor. Also our air conditioner was not working. We put the temperature down to 60 all night it kept running and at times waking up sweating. It s too bad because the rooms are really are nice. But you got to have an air conditioning working. Also a non smoking room should not smell like smoke.
Stayed 1 night in Jul 2023

8/10 Good

Robert

Stayed 2 nights in Jul 2023

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
Last time I will stay here. Tiny roaches roaming around my room. They even were in tge frig.
Stayed 2 nights in Jul 2023

2/10 Terrible

Mary jo

Stayed 1 night in Jul 2023

4/10 Poor

ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our bathroom haf a 3 light fixture. Only 1 light bulb worked. The bed was broken. The sheets were dirty on same bed. The ac never cooled the room down. There was a fight sunday morning in a room. 3 guys fighting and screamimg at each other infront of little kids. Better luck next door at the motel 6
Stayed 2 nights in Jun 2023

4/10 Poor

Brieanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast as advertised and as the pamplet in the roomssid. The room was not clean . The pool was green . We left the room for the day and when we got back the keys wouldn't work and someone had been in our room and changed towels and trash but not made the beds and check in said cleaning on the third day of stay and it was done after the first night
Stayed 2 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Josef

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This motel is a scam. It is a bait and switch. The photos show there being a hot tub but it is filled with concrete. The photos show a large lobby with breakfast buffet. No lobby exists and definitely no breakfast at all. The photos show them cleaning but our room had fresh blood, ejaculation and hair on the sheets on both beds. They were clearly just remade, not washed. There was also no coffee maker in this room. We moved to another room and bothe the fridge and microwave didnt work, not to mention they were covered in mold. We had food in our cooler and needed to use the fridge. We also had leftovers we wanted to heat up. They have a big sign that says no refunds. And a hand painted one that says you park here at your own risk. The listing made it look so nice. I chose this one over several in that area of the same price because of the hot tub and larger breakfast. I regret that. I could have had a clean hotel and somewhat of a breakfast anywhere else! So beware! Stay at travel lodge, days inn, studio 6, anywhere but there. They lied and told expedia that i never rose any complaints at all, which I did! They even had a maintenance man come up. So I am unable to get a refund for all rhe false advertising. I do not recommend this place at all and expedia should not have rhem on their platform anymore!!
Stayed 2 nights in May 2023

4/10 Poor

Randall

Disliked: Staff & service, property conditions & facilities
ORoom badly in need of updating. No breakfast. One packet for one cup of coffee in room. Right next to very noisy I-35. Poorly insulated.
Stayed 2 nights in May 2023

2/10 Terrible

kimbal

Disliked: Property conditions & facilities
AC did NOT cool the room 85f at night. Roaches running around room everywhere.
Stayed 2 nights in May 2023

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were holes in the bedding, a toe nail on the bed (photo attached), carpet was torn up, broken lights, doors didn’t close properly. I will never stay there or recommend anyone to stay there
Stayed 3 nights in Apr 2023

8/10 Good

Walter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

6/10 Okay

Deysi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
there are cockroaches, Smells bad
Stayed 1 night in Apr 2023

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The room had cockroaches, it had roach motel boxes under the vanity, it was not vacuumed, the towels looked dirty, faucet in the bathtub was askew and looked like something could crawl through it. There was a large puddle of water by the entrance to the room. It was very unpleasant to stay there. Would not recommend this place!
Stayed 3 nights in Apr 2023

2/10 Terrible

Rebeka

Travelled with family
Disliked: Cleanliness, property conditions & facilities
You could tell by all the dust on the lampshades and drawers of the furniture they do not clean well. I also woke up to Roaches crawling on my towels and in the sink.
Stayed 1 night in Apr 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches
Stayed 1 night in Jan 2023

2/10 Terrible

Eliezer, General Escobedo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Annoyed and surprised at the type of hotel offered. Not recommended for any reason to stay. I share with you my experience on January 7, 2023. 1.- I requested a NO SMOKING room, and when I entered the room it smelled too much of cigarettes. 2.- the first thing I saw in the room was a cockroach on the refrigerator and another one in the toilet. 3.- the amenities of coffee maker, microwave, refrigerator in a dirty and bad looking condition. Do not use them at all. 4.- sheets and pillows with cigarette burn holes. 5.- a/c equipment did not work properly. In short not recommended to use this hotel unless it is your last choice.
Stayed 1 night in Jan 2023

6/10 Okay

MaryAnn

Disliked: Cleanliness, amenities, property conditions & facilities
The place was convenient to food, gas, whatnot. We needed more towels and they made us exchange what we'd used to get fresh ones. We were not impressed

4/10 Poor

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine. It's not luxury resort, but I just wanted a night's sleep before an early morning race I was in town for. The staff was great, friendly, fast. The room was clean and large! even the full-size fridge surprised me. It was the neighboring room occupants that never went to sleep that I could hear talking outside and in their room. They never shut the TV off. The insolation between the rooms is very poor. I left at 4am just to get some sleep in my truck before the race.
Stayed 1 night in Nov 2022

4/10 Poor

Edward

Business traveller
Disliked: Staff & service
Could be more friendlier.
Well, the shower could use work. Not enough water pressure, small shower head. No change machine to do laundry. Desk was rude about giving change for laundry.
Stayed 1 night in Nov 2022

2/10 Terrible

normando garza

Travelled with group
Disliked: Amenities, property conditions & facilities
The room was disgusting. Shower had mold on the walls and the facet was hanging from the wall. The couch was full of stains and the sheets were dirty also. Phone and remote did not work.

10/10 Excellent

Rosalba A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice workers n very clean

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to restaurant
Stayed 1 night in Oct 2022

4/10 Poor

Rene

Stayed 1 night in Oct 2022

2/10 Terrible

Sharon

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not in great shape. Family that lives there says the has been safety issues at the hotel. We missed our cancellation time so paid. Have insurance that needs to be activated.
Stayed 1 night in Oct 2022

2/10 Terrible

Franchesca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was infested with large crickets. The microwave had to be plugged in the bathroom because it wouldn't work in the outlet in the main room. The ice machine on my side of the building was broken. The pool was closed for the season despite the fact that it was 90 degrees outside. The management hardly spoke English and weren't friendly at all. The bolt on the door was broken. The bed was hard as a rock. I got charged twice as much for paying online ahead of time than my friend, who paid when she arrived. The only good thing about this place was they had a normal sized refrigerator in the room for food and there's plenty of places to eat and shop next door.
Stayed 9 nights in Oct 2022

2/10 Terrible

Leigh Ann

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was disgusting
Stayed 2 nights in Sep 2022

6/10 Okay

Mark

Disliked: Amenities
Stayed 1 night in Aug 2022

2/10 Terrible

daniel

Disliked: Cleanliness, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

Samuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need Major Updating
Rooms need major updating. I guess owners just painted over the old paint without repairing holes or wall damage.
Stayed 1 night in Jul 2022

6/10 Okay

Jenna

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

Clive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time
Stayed 2 nights in Jul 2022

10/10 Excellent

John

Business traveller
Liked: Staff & service
Room maintenance was sub optimal
Stayed 1 night in Jul 2022

4/10 Poor

Mark

Disliked: Property conditions & facilities
Pretty Much a Dump
This was a cheap property that wasn't inexpensive. There were no glaring issues as the room was outwardly clean and everything worked, but the staff was unfriendly and they made absolutely no attempt to make anything about this property nice.
Stayed 2 nights in Jul 2022

2/10 Terrible

ROBERTO

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel.
1 big roach came out onto table 10 seconds after I walked in the room then when I went to take a shower another giant roach came out of shower curtain. I go to get the ice bucket and there was a dead roach inside then I go to the office and ask for a new ice bucket and he gives me one with dirt inside.
Bathroom roaches
Ice bucket roaches
Stayed 1 night in Jul 2022