Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas
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Reviews of Best Western Plus Premium Inn

4 out of 5
Best Western Plus Premium Inn
Sunny Beach, Sunny Beach

Reviews

8.8

Excellent

Rating 10 - Excellent. 64 out of 104 reviews" "
Rating 8 - Good. 27 out of 104 reviews" "
Rating 6 - Okay. 5 out of 104 reviews" "
Rating 4 - Poor. 6 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergiy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ,clean and good hotel, Rooms are really super clean, good bads conditions, Frendly staff supportingme with all! Nice hotel ,will come back again.
Stayed 1 night in Feb 2024
Response from Kalina on 23 Feb 2024
Thank you for your stay and leaving a review!Hope to welcome you again

10/10 Excellent

Pawel

Travelled with group
Liked: Cleanliness, staff & service, room comfort
great stay, friendly stuff
modern hotel, great location near nice Grill Bar and Beach, friendly stuff. missed some fresh fruit at breakfast (just apple and pear)
Stayed 3 nights in Oct 2023
Response from Hotel Management Team on 28 Oct 2023
Dear Pawel,Thank you for such kind words about our hotel. We are very glad that your holiday was so good. It will be a great pleasure for us to welcome you again as a dear guest. Best regards, Hotel Management Team

10/10 Excellent

Pawel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at value price. Rooms new, very comfortable. Very happy to be there
Stayed 3 nights in Oct 2023
Response from Ivan Todorov -General Manager on 16 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

Pawel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Ivan Todorov -General Manager on 16 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean
Stayed 1 night in Oct 2023
Response from Ivan Todorov -General Manager on 12 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

Sallyann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay ! Love the good ! Plenty of choice ! So clean .. and fresh. And staff were very helpful
Stayed 5 nights in Oct 2023
Response from Ivan Todorov -General Manager on 10 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic price for quality, nice room, lovely staff and breakfast better than other places we stayed in Bukgaria. Bargain
Stayed 1 night in Oct 2023
Response from Ivan Todorov -General Manager on 4 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

10/10 Excellent

HANSEO

Stayed 1 night in Sep 2023
Response from Ivan Todorov -General Manager on 2 Oct 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

8/10 Good

Marilyn

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Kalina on 30 Sept 2023
Thanks!

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from Ivan Todorov -General Manager on 19 Sept 2023
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

6/10 Okay

Udi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is overall good. But the WiFi and Tv entertainment is appalling. WiFi keeps disconnecting after every 20-30 mins. TV has only 30 local channels and no satellite connection. The reception was empty when we arrived there. Waited for 15 mins before we decided to go into the restaurant and ask an employee to help us finding someone. Breakfast is only decent. Lots of variety but quality is average. Coffee is only available on self service machines, hence could not get a barista made coffee in the whole hotel. The pool area is good with the bar next to it providing good cocktails. The room on lower floors which was originally offered to us smells of pool water (chlorine I guess) but we were moved to 6th floor after being asked to, which was nice. House keeping is good, they ironed the requested clothes on time but they do not provide an iron for the room and instead you have to come down yourself and iron your clothes in their iron room. Inside bar staff is a bit rude and not bothered. Casino owned by the hotel is not a casino and is mom operative anyways. Close to all good restaurants and taxi stand and bus station, so very convenient. Overall, if I go bank to Bulgaria, I would not stay in the same hotel.
Stayed 2 nights in Sep 2023
Response from Ivan Todorov -General Manager on 7 Sept 2023
Hello Dear Udi,The Management of the hotel highly respect all guest positions, comments and views.The Casino is not posted from 2019 and all additional is comments you made for the channels is mentioned, for the first time we are hearing that the wi-fi is lower and all our systems are working in that conceptions, probably is du to to your personal device.Looking to see you be our guests.Regards

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Ivan Todorov -General Manager on 3 Sept 2023
Dear David,Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn.Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide.Once again thank you for having stayed with us and we look forward to welcoming you back soon.Kind regards,Ivan Todorov - General Manager

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was awesome. Everything was excellent.
Stayed 1 night in Apr 2023
Response from Kalina on 3 May 2023
Thank you for your stay and leaving uour review!

10/10 Excellent

David

Stayed 1 night in Apr 2023
Response from Ivan Todorov -General Manager on 1 May 2023
Dear David,I am glad to know that you are a fan of Best Western PLUS Premium Inn and that you loved all aspects of our facilities and services.We look forward to welcoming you back and providing you with another great experience.Best regards,

8/10 Good

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception was very quick and pleasant! Clean and comfortable room and hotel . Breakfast wasn’t great but ok
Stayed 2 nights in Apr 2023
Response from Ivan Todorov -General Manager on 17 Apr 2023
Dear PolinaThank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn.Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide.Once again thank you for having stayed with us and we look forward to welcoming you back soon.

10/10 Excellent

Polina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice receptionist Ivan! Good hotel, good location, simple breakfast .
Stayed 1 night in Apr 2023
Response from Ivan Todorov -General Manager on 14 Apr 2023
Thank you for your detailed post and flattering remarks.I am glad to know that you are a fan of Best Western PLUS Premium Inn and that you loved all aspects of our facilities and services.We look forward to welcoming you back and providing you with another great experience.Best regards,

10/10 Excellent

ahmet, miramar

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect in every way, excellent location l, very kind staff, Ivan was very helpful and kind. Highly recommend
Stayed 2 nights in Mar 2023
Response from Ivan Todorov -General Manager on 24 Mar 2023
Dear Guest,Thank you for your detailed post and flattering remarks.I am glad to know that you are a fan of Best Western PLUS Premium Inn and that you loved all aspects of our facilities and services.We look forward to welcoming you back and providing you with another great experience.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always willing to lend a hand.
Front desk staff was amazing and so helpful with any needs I had during my stay.
Stayed 4 nights in Mar 2023
Response from Kalina on 14 Mar 2023
Dear Brian, Thank you for your stay with us and we are glad to hear that our staff made your visit so memorable.Hope to welcome you again. Kind regards,

8/10 Good

Imogen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
Fantastic staff, lovely quiet room, comfy bed and choice of hard or soft pillows. Good location, right near the bus station and walking distance to everything you need.
Stayed 2 nights in Feb 2023
Response from Ivan Todorov -General Manager on 14 Mar 2023
Dear Guest,Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn.Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide.Once again thank you for having stayed with us and we look forward to welcoming you back soon.Kind regards,Ivan Todorov - General Manager

10/10 Excellent

Anthony Terence

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel was very clean. The staff were extremely helpful and the breakfast was very good.
Stayed 4 nights in Mar 2023
Response from Ivan Todorov -General Manager on 11 Mar 2023
Dear Anthony Terence,Thank you for your detailed post and flattering remarks.I am glad to know that you are a fan of Best Western PLUS Premium Inn and that you loved all aspects of our facilities and services.We look forward to welcoming you back and providing you with another great experience.Best regards,Ivan Todorov -General Manager

10/10 Excellent

Keith

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel and great value for money, staff were very helpful throughout my stay. The area is very seasonal so don't expect many places to be open this time of year
Stayed 3 nights in Nov 2022

10/10 Excellent

Frank

Stayed 1 night in Nov 2022

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Kalina on 26 Sept 2022
Thank you for rating us!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean. Good location.
Stayed 1 night in Sep 2022
Response from Ivan Todorov - General Manager on 20 Sept 2022
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.Best regards,

8/10 Good

Marko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2022
Response from Ivan Todorov - General Manager on 14 Sept 2022
Dear Guest,Thank you for reviewing your stay at Best Western PLUS Premium Inn.I am delighted to learn that you had an enjoyable experience with us.We do our best to go above and beyond the expectations of our valued guests, such as yourself.Hoping to have another opportunity of welcoming you again.

8/10 Good

BAR

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Ivan Todorov - General Manager on 15 Jul 2022
Dear Guest, Thank you for your scored. We look forward to welcoming you back! All the best,

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities
staff helpful & friendly clean Brilliant location…. Only down side no entertainment
Stayed 4 nights in Jun 2022
Response from Kalina on 1 Jul 2022
Dear Penny, Thank you for your stay with us. e are glad to hear that you have enjoyed your stay and hope to welcome you again

10/10 Excellent

Nikolay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strongly recommend!
Clean rooms, nice breakfast, super service!
Stayed 1 night in May 2022
Response from Kalina on 16 May 2022
Dear Nikolay, Thank you for your recent stay and nice review! Hope to welcome you again

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great aid at reception, advice on locating items, within sunny beach
Stayed 7 nights in Apr 2022
Response from Ivan Todorov -General Manager on 29 Apr 2022
Dear Steven, Thank you for your detailed post and flattering remarks. I am glad to know that you are a fan of Best Western PLUS Premium Inn and that you loved all aspects of our facilities and services. We look forward to welcoming you back and providing you with another great experience. Best regards,

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Ok. Very quiet. Free upgrade was nice.
Stayed 1 night in Nov 2021
Response from Ivan Todorov - General Manager on 4 Nov 2021
Dear Dave, Thank you for your review which is indeed valuable for us. We are pleased to hear that you had a great time staying with us. We look forward to welcoming you again. Sincerely, Ivan Todorov - General Manager

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5*
Really friendly staff excellent service 5*
Stayed 8 nights in Nov 2020
Response from Ivan Todorov -General Manager on 30 Nov 2020
Dear Matt, You review is exactly what we are looking for! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible. Please let us know when you will be returning to Sunny Beach, as we would love to welcome you back. Warmest regards

10/10 Excellent

Nadica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020
Response from Ivan Todorov -General Manager on 30 Sept 2020
Dear nadica, Thank you for posting your online scores! We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

8/10 Good

teodor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean property / good breakfast
Clean property, attentive staff - it was much better than I had expected - comparable to what you would expect from BW in any major market. GM (Mr. Todorov) was kind enough to help me fetch some ice from the bar. I would definitely come back next time at Sunny Beach and stay at same property as it offers better value than comp peers
Stayed 4 nights in Sep 2020
Response from Ivan Todorov - General Manager on 14 Sept 2020
Dear Guest, Thank you for sparing some of your valuable time to share your amazing experience at Best Western PLUS Premium Inn. Here in Best Western PLUS Premium Inn., we certainly pride ourselves on the level of customer service that we provide. Once again thank you for having stayed with us and we look forward to welcoming you back soon. Kind regards, Ivan Todorov - General Manager

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020
Response from Ivan Todorov - General Manager on 14 Sept 2020
Hello Dear Gues, Thank your top score! We do hope seeing you be our guest again. Kind Regards Ivan Todorov - General Manager

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Ivan Todorov - General Manager on 12 Aug 2020
Dear Daniela, Thank you for reviewing your stay at Best Western PLUS Premium Inn. I am delighted to learn that you had an enjoyable experience with us. We do our best to go above and beyond the expectations of our valued guests, such as yourself. Hoping to have another opportunity of welcoming you again. Best regards, Ivan Todorov - General Manager

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Kalina on 28 Jul 2020
Dear Guest, Thank you for your recent stay with us. We are glad to hear that you have enjoyed your stay. Hope to welcome you agian

10/10 Excellent

Emilia Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent, food, services and very clean. The rooms have new furniture and style
The room
Stayed 1 night in Jul 2020
Response from Ivan Todorov - General Manager on 14 Jul 2020
Dear Emilia -lena, I am always pleased to receive feedback such as yours. We are happy to receive your positive comments about our facilities and services. We do our best to go above and beyond the expectations of our guests. We hope to have another opportunity of welcoming you again. Kind regards,

10/10 Excellent

Yasen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great upscale hotel with very nice and attentive staff, close to the beach and all the good party places but very quiet
Stayed 1 night in Jun 2020
Response from Hotel Management on 29 Jun 2020
Dear Yasen, Thank you for your stay and nice words about the hotel. We are doing our best to provide attention to each guest. Hope that you will choose our proerty for the next trip in Sunny Beach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Very good service at the reception. Friendly and welcoming. They upgraded my room to a larger one. Good breakfast.
Stayed 1 night in Jun 2020
Response from Hotel Management on 7 Jun 2020
Dear Guest, Thank you for your recent stay with us.We are glad to hear that you have enjoyed it and our service was satisfying for you.We are constantly striving to provide great experience for our guests. Looking forward to welcome you again

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premier Service
I enjoyed staying here very much. The receptionists were very helpful and all spoke beautiful English. My own room and the public areas were kept spotlessly clean. There was plenty of choice on the buffet meals. The hot was quiet at night. As a holiday hotel, I could not fault it. I would recommend it highly, especially for couples needing a relaxing chill-out!
Stayed 4 nights in Sep 2019
Response from Kalina on 17 Sept 2019
Dear David, Thank you so much for the nice review. We are glad to hear that our staff pleased you and made your experience great. It is pleasure to hear when guests recommend our property. Looking forward to welcome you again. Regards

10/10 Excellent

Avraham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Kalina on 12 Aug 2019
Dear Avraham, Thank you for your review. Hope to welcome you again. Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the waterslides. Didn't like the hotel being next door to a sex shop
Stayed 10 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Generally poor service. No adequate parking despite being advertised. Amateur hour.
Stayed 1 night in Jul 2019
Response from Hotel Management on 13 Jul 2019
Dear Guest, Thank you for staying with us. We are sorry to hear that we did not meet your expectations and your comments will be shared with the heads. Regarding the parking, it is limited and we will review how it is advertised. We hope that we will have the chance to welcome you again. Regards,

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, classy
1st class hotel, very clean,very high standards any one who moans about this hotel needs a beating,the hotel taxi driver Nikola deserves a mention as well as he was exceptionally helpful
Stayed 7 nights in Jun 2019
Response from Ivan Todorov on 19 Jun 2019
Thank you! What a great review you left for us and other travelers to read! Our Team works hard to ensure that our guests receive the highest level of service available and it is our pleasure to read that the effort went to by the staff to make your stay as comfortable as possible made your stay so special. Hope to welcome you back very soon. Ivan Todorov General manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. Room was quiet (that’s been rare here in Bulgaria). The staff provided fantastic customer service.
Stayed 2 nights in Apr 2019
Response from Kalina on 29 Apr 2019
Dear Guest, Thank you for your review. We are glad that you have enjoyed your stay with us and hope to welcome you again. Regards, Hotel Management

10/10 Excellent

Robert, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price. Hotel stuff were very hulpfull. Location is very good and 5 minute walk from eveything.
Stayed 4 nights in Oct 2018
Response from Hotel Management on 24 Oct 2018
Dear Robert, Thank you for your comment. Hope to welcome you again. Kind Regards

6/10 Okay

john

Adequate for the price.
Hotel has clearly been renovated and the rooms are nice and clean. Reception staff were helpful. The food in the restaurant is cheap but not very good and it feels a bit like a canteen. Can be quite noisy if your room is overlooking the pool. Lot's of rules - No food or drink in the rooms from outside the hotel. Quote, "the hotel will confiscate and food or drink". No guests allowed in rooms. All in all didn't really like the vibe of the place.
Stayed 2 nights in Sep 2018
Response from Hotel Management on 19 Sept 2018
Thank you for your review! We will review your notes and try to improve. Kind Regards

8/10 Good

Paul, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Good facilities. Breakfast not great.
Nice hotel. We had an executive room for two teenagers and two adults. We also had a loung area with a fridge in the room with chargeable snacks and drinks, although the prices were not extortionate. The aqua slides were a great pastime for the kids, but we still had a day out at the aqua park for good measure. The hotel itself is very clean, the public areas are clean, as are the rooms and pool. I purchased poolside drinks and refreshments all day long and we also had a few snacks, chips etc. Most went on the room and for the whole week, it only came to about 80 lev, which I thought was very good for premium bottled beers and G and T's, ice creams for the kids etc. every day. Good value, considering its a hotel, but keep prices reasonable and you sell more. Basic business. We did bring our own crisps/nuts in, which is not allowed really, but I wasn't requested not to eat them, although I was discrete about it and not even sure they sold them. Some Russians weren't though and decided to bring a full lunch picnic in and sit down at the tables. They were promptly told in not uncertain terms not to do that, with the threat of police and expulsion. Quite rightly so. Be warned. Kids loved the slides, although there is no lifeguard keeping an eye on when you can come down the slides, so make sure somebody comes out before you go down yourself. There is an attached casino, but i didn't go in there to gamble, but it looked quite nice. I would definitely return, RO.
Stayed 7 nights in Aug 2018
Response from Hotel Management on 7 Sept 2018
Dear Paul, Thank you so much for your review. We appreciate every point mentioned and glad that the effort of our staff is being noticed by you. We hope that we will have the chance to welcome you again. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location to restaurants, activities, and shopping.
Stayed 1 night in Aug 2018
Response from Kalina on 21 Aug 2018
Dear Guest, Thank you for your review! Hope to welcome you again. Regards

2/10 Terrible

Brock, Seattle, WA

Disliked: Staff & service
I booked two rooms for two nights. At check-in, I was notified by hotel staff that our room was damaged, so we would have to stay in another hotel for one night. The other hotel, Kalina Gardens was shabby, old, and smelly. I wasn't offered any kind of compensation other than free food and drinks (for which we still had to argue later). We were told to come back to Best Western the next day at 11:30am. Upon arrival, our hotel room still wasn't ready, so we waited in the lobby for the cleaning staff to finish until 12:30pm. Then, our room key didn't work (twice). You can't make this stuff up. The older gentleman, Haim, was pleasant and did his best to accomodate in a tough situation. The younger gentleman (I regret not getting his name) who I presume is some kind of manager, was rude, unapologetic, and insufferably obnoxious. You couldn't pay me to stay in this hotel again. Based on my experience, this hotel is incredibly poorly managed--as someone who travels extensively, I recommend you look elsewhere.
Stayed 2 nights in Aug 2018
Response from Kalina on 21 Aug 2018
Dear Guest, Thank you for your time and review. We are sorry to hear that your experience at the hotel was not as expected. We will take a note of your experience and investigate the case. Your comments will be shared with the management and we will do our best to improve. Hope that we will have the chance in the future to serve you and prove our quality of service. Kind Regards