Title: Royal Castle Design & SPA Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=11770580&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Royal Castle Design & SPA Hotel Travelers find seaside relaxation at this elegant hotel where fine dining meets spa indulgence, and water park access adds a splash of fun ## Photo gallery for Royal Castle Design & SPA Hotel ![Exterior - Royal Castle Design & SPA Hotel (Elenite)](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/fcc82773.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Poolside bar - Royal Castle Design & SPA Hotel (Elenite)](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/6248c307.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Water park - Royal Castle Design & SPA Hotel (Elenite)](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/8da9ff8b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers - Royal Castle Design & SPA Hotel (Elenite)](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/6611f136.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cocktail bar, pool views, open daily - Royal Castle Design & SPA Hotel (Elenite)](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/1c2b6bb4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Royal Castle Design & SPA Hotel by the sea offers a refined escape with international cuisine and a winery. Guests enjoy free access to the water park, racquetball or squash, and can relax on the outdoor pool deck with loungers and shade umbrellas. ## Reviews 7.2 Good ## Popular amenities - Pool - Breakfast included - All-inclusive - Spa - Pet-friendly - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Jan 31 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 1 - Feb 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 13 - Feb 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds 2 beds Showing 11 of 11 rooms ### View all photos for Double Room, Balcony, Park View ![Double Room, Balcony, Park View | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/a3a72d85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony, Park View 8.0 Very good 1 review ### Highlights Balcony Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV Blackout curtains Bidet - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Double Room, Balcony, Sea View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/d0e0f602.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony, Sea View ### Highlights Balcony Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV Blackout curtains Bidet - Sea view - 323 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Apartment, 2 Bedrooms, Park View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/0fa8deab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, Park View ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV 2 bedrooms - 1292 sq ft - 2 bedrooms - Sleeps 5 - 1 Double Bed, 2 Single Beds and 1 Single Sofa Bed ### View all photos for Deluxe Studio, Balcony, Partial Sea View ![Deluxe Studio, Balcony, Partial Sea View | Living area | Plasma TV](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/b7688f7b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Balcony, Partial Sea View ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV - 646 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Studio, Balcony, Sea View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/a016baa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Balcony, Sea View ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV Blackout curtains - Sea view - 592 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Sofa Bed ### View all photos for Studio, Balcony, Park View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/7a42958a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, Balcony, Park View ### Highlights Balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV Blackout curtains - 592 sq ft - Sleeps 3 - 1 Double Bed and 1 Single Sofa Bed ### View all photos for Apartment, 2 Bedrooms, Sea View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/fffccd46.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms, Sea View ### Highlights Furnished balcony Separate sitting area Individually furnished Individually decorated Air conditioning Free cots/infant beds Plasma TV 2 bedrooms - Sea view - 1292 sq ft - 2 bedrooms - Sleeps 5 - 1 Double Bed, 2 Large Single Beds and 1 Single Sofa Bed ### View all photos for "Country" Apartment, 1 Bedroom, Partial Sea View !["Country" Apartment, 1 Bedroom, Partial Sea View | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/57eea35b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### "Country" Apartment, 1 Bedroom, Partial Sea View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Private indoor hot tub Air conditioning Free cots/infant beds - 1938 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for "Safari" Apartment, 1 Bedroom, Partial Sea View !["Safari" Apartment, 1 Bedroom, Partial Sea View | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/a250586d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### "Safari" Apartment, 1 Bedroom, Partial Sea View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private indoor hot tub Air conditioning - 2368 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for "Hollywood" Apartment, 1 Bedroom, Mountain View ![Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/ba3e76b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### "Hollywood" Apartment, 1 Bedroom, Mountain View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Private indoor hot tub Air conditioning Free cots/infant beds - 1938 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ### View all photos for "Zodiac" Apartment, 1 Bedroom, Mountain View !["Zodiac" Apartment, 1 Bedroom, Mountain View | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11780000/11770600/11770580/f59bcb8b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### "Zodiac" Apartment, 1 Bedroom, Mountain View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Fireplace Private rooftop hot tub Air conditioning - 4306 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FElenite-Hotels-Royal-Castle-Design-SPA-Hotel.h11770580.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FElenite-Hotels-Royal-Castle-Design-SPA-Hotel.h11770580.Hotel-Information) ## About the area Located in Elenite, Royal Castle Design & SPA Hotel is by the sea. Old Nessebar Windmill and Byzantine Baths Complex are local landmarks, and some of the area's activities can be experienced at Dinevi Marina and Winery Hristis. Travelling with kids? Consider Action Aquapark and Luna Park. [Visit our Nessebar travel guide](https://www.expedia.co.uk/Nessebar.dx6024046) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.70635%2C27.81147&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fXQy6pFtnwoAvGdnAGdJjxKmvMc=) Elenite Resort, Elenite, Sunny Beach, 8259 ### What's nearby - Elenite Beach 5 min walk \- 0.3 miles - Robinson Beach 8 min walk \- 0.5 miles - Sunny Beach 13 min drive \- 4.6 miles - Aqua Paradise 22 min drive \- 10.5 miles - Nessebar South Beach 24 min drive \- 10.9 miles ### Getting around - Bourgas (BOJ) 53 min drive ### Restaurants - La Playa 11 min drive - Levant Beach 13 min walk - Cactus 9 min drive - La Veranda 11 min drive - Marmalad World 11 min drive ## About this property ### Royal Castle Design & SPA Hotel Luxury family-friendly hotel by the sea At Royal Castle Design & SPA Hotel, you can look forward to a free breakfast buffet, an attached winery and a poolside bar. Indulge in a facial, aromatherapy and a manicure/pedicure at the on-site spa. The on-site international cuisine restaurant, Royal Castle, offers breakfast, lunch and dinner. Enjoy the gym, as well as activities such as racquetball/squash. In addition to a terrace and mini golf, guests can connect to free in-room WiFi, with a speed of 25+ Mbps. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool and an indoor pool, along with sunloungers and pool umbrellas - Limo/town car service, an outdoor tennis court and coffee/tea in reception - Meeting rooms, a 24-hour front desk and a reception hall - A lift, wedding services and a gift shop Room features All 139 individually furnished rooms feature thoughtful touches such as furnished balconies and air conditioning, in addition to amenities such as free WiFi and safes. Extra amenities include: - Bathrooms with bidets and baths or showers - Plasma TVs with cable channels - Wardrobes/cupboards, free infant beds and coffee/tea makers ### All-inclusive details All-inclusive room rates at Royal Castle Design & SPA Hotel are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet meals, snacks and select beverages included Basic alcoholic drinks included Dining availability limited at one or more venues ### Land activities Miniature golf Tennis Spa facilities Limited spa services Tennis racquets Children's club ## Similar properties ![Seasonal outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/8000000/7830000/7822800/7822731/55c44dad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Menada Ravda Apartments Pomorie - Pool - Hot tub - Spa - Pet-friendly 7.4 Good 6 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=7822731&PinnedHotelID=7822731&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/7000000/6120000/6117500/6117444/746b4c3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Hotel Pomorie Pomorie - 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Pool - Hot tub - Breakfast included - All-inclusive 8.4 Very good 60 reviews £104 includes taxes & fees 8 Feb - 9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=3918489&PinnedHotelID=3918489&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-14&endDate=2026-02-15&selected=11770580&PinnedHotelID=11770580&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=11770580,7822731,6117444,53702324,103579476) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free beach shuttle - Limo/town car service - Limited on-site parking ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Italian Restaurant - Pool Bar - Royal Castle - Zodiak (sea panorama) ### Things to do - Free children's club - Full-service spa - Gym - Indoor pool - Mini golf - Outdoor tennis court - Playground - Racquetball/squash - Seasonal outdoor pool - Winery ### Family friendly - Free children's club - In-room cot - Indoor pool - Laundry facilities - Mini golf - Playground - Seasonal outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Turndown service - Wedding services ### Business services - 5,985 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Garden - On the bay - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Facials - Hot tub - Hydrotherapy - Manicures/pedicures - Massage - Sauna - Spa open daily - Steam room - Turkish bath ### Accessibility - Lift ### More - 1 building - 9 floors - Art Deco architecture - Ballroom - Banquet hall - Built in 2010 - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Bathtub or shower - Bidet - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Desk - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of EUR 12.78 per pet, per day Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 5 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Pet fee: EUR 12.78 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The seasonal pool will be open from May to September Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms ### Property is also known as Royal Castle Design Hotel Elenite Royal Castle Design Hotel Royal Castle Design Elenite Royal Castle Design Royal Castle Design Hotel Aqua Park Elenite Royal Castle Design Aqua Park Elenite Royal Castle Design Hotel Elenite Royal Castle Design Hotel Royal Castle Design Elenite Royal Castle Design Hotel Royal Castle Design & SPA Hotel Elenite Elenite Royal Castle Design & SPA Hotel Hotel Hotel Royal Castle Design & SPA Hotel Royal Castle Design & SPA Hotel Elenite Royal Castle Design Spa Hotel Royal Castle Design SPA Hotel Aqua Park Royal Castle Design Elenite ## Frequently asked questions ### Does Royal Castle Design & SPA Hotel have a pool? ### Is Royal Castle Design & SPA Hotel pet-friendly? ### How much is parking at Royal Castle Design & SPA Hotel? ### What time is check-in at Royal Castle Design & SPA Hotel? ### What time is check-out at Royal Castle Design & SPA Hotel? ### Are there all-inclusive benefits at Royal Castle Design & SPA Hotel? ### Where is Royal Castle Design & SPA Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Royal Castle Design & SPA Hotel Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 7.2 Location ### 5.6 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 3 8 - Good 3 6 - Okay 1 4 - Poor 3 2 - Terrible 0 ## Reviews ### 10/10 Excellent #### Mihaela georgiana 28 Jun 2023 Liked: Cleanliness, staff & service Great ##### Mihaela georgiana Stayed 1 night in Jun 2023 ### 8/10 Good #### Marek 30 Aug 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ok holiday Clean room, wellness no so clean. Pool bar service not so good. Restaurant staff was very good and tried provides good service. ![](https://a.travel-assets.com/ugc/hotel-reviews/2CE7EC438DDDC2D88943EF7E6C000C5A02BBCA331598768245410.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Marek Stayed 3 nights in Aug 2020 ### 8/10 Good #### Verified traveller 17 Jul 2020 Liked: Staff & service, property conditions & facilities, room comfort #### Super hôtel très beaux!!ménage a revoir Hôtel super beau et agréable!! buffet sympas et variés parc aquatique super pour les enfants!! Seul bémol service de chambre et ménage à revoir!!sinon tout ok ##### Verified traveller Stayed 3 nights in Jul 2020 ### 10/10 Excellent #### meital 6 Aug 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect vacation . It was the most beautiful hotel i saw ever The dinner was amazing The elevator most of the time is not working. ##### meital Stayed 3 nights in Aug 2019 ### 6/10 Okay #### K 24 Jul 2019 Disliked: Cleanliness, staff & service, room comfort #### Don't expect any kind of good services Resort is situated at one of the most beautiful place and very peaceful location. Room was cleaned when we arrived for our 4 days of stay and we haven't had any room service afterwards at all. You have to beg them for fresh towels, Toiletries, water bottles etc. We had nearly 8 towels and 20 water bottles (Many we bought it ourselves as we couldn't be bothered to wait for hours just to get water) in our room including coffee mugs etc which apparently they never replaced. I had some breakfast in a room and left the leftovers outside for the housekeeping to take and it was there for over 48 hours on a display. Thank god I left it outside else my whole room would smell horrible which apparently corridor was due to leftovers. Not only us but our friends in other rooms had same issues and once even they told them that they are running out of towels in entire resort ##### K Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Verified traveller 21 Jul 2019 Disliked: Staff & service, amenities, property conditions & facilities We paid for a number on the site which does not exist. ##### Verified traveller Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Shlomi 19 Jul 2019 Liked: Cleanliness, room comfort Disliked: Staff & service #### Not good Scary hotel ##### Shlomi Stayed 3 nights in Jul 2019 ### 10/10 Excellent #### Catherine 20 Jun 2019 Liked: Cleanliness, property conditions & facilities, room comfort The room was beautiful and it was only a short walk to the beach, which you could get a free buggy to if you found the hill tricky. ##### Catherine Stayed 7 nights in Jun 2019 ### 8/10 Good #### Nancy 9 Sept 2018 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Great hotel but had a check in nightmare The Royal Castle is an amazing hotel with beautiful, eclectic modern interior decor. Swimming pool was beautiful with a water park next door for the kids. The beach area is also lovely, and the hotel grounds and garden landscaping were immaculately kept. Simply gorgeous. Our studio suite with pool view was amazingly spacious, so we were very pleased! The breakfasts and dinners (half board) were delicious. Plenty of options. We truly enjoyed our 2 nights there. Our only complaint was at check-in. Despite having our Hotels.com pre-paid reservation email in hand, the staff refused to check us in as they had no reservation for us. We waited in the lobby for 2-3 hours, and spoke with the manager. He shrugged his shoulders when I asked where is our room. He told us to call Hotels.com and find the reservation but we didnt have a local Bulgarian line. Blatant disregard and rudeness from the manager giving us the cold shoulder. Without them having my reservation they refused to check us in at all. We called the police about the situation as we pre paid our reservation and they wouldn't check us in. In fact we sat for hours in the lobby until they "found" our reservation nearly 3 hours later. Poor treatment and lack of customer service skills by management. The staff apologized but management needs further training on customer service. ##### Nancy Stayed 2 nights in Aug 2018 ### 4/10 Poor #### Saadettin 20 Aug 2018 Disliked: Cleanliness, staff & service ##### Saadettin Stayed 6 nights in Aug 2018 ## Expedia's Latest Trends ### Hotels > [Hill Top Villa near to Sunny Beach with 4 Bedrooms, Private Pool and WIFI](https://www.expedia.co.uk/Sunny-Beach-Hotels-Hill-Top-Villa-Near-To-Sunny-Beach-With-4-Bedrooms.h33730272.Hotel-Information) > > [Effect Grand Victoria Hotel](https://www.expedia.co.uk/Sunny-Beach-Hotels-Effect-Grand-Victoria-Hotel.h27274963.Hotel-Information) > > [Alua Helios Bay](https://www.expedia.co.uk/Obzor-Hotels-Riu-Helios-Bay.h15068945.Hotel-Information) > > [Trakia Plaza Hotel](https://www.expedia.co.uk/Sunny-Beach-Hotels-Trakia-Plaza-Hotel.h19098057.Hotel-Information) > > [AluaSoul Sunny Beach - All Inclusive – Adults Only ](https://www.expedia.co.uk/Sunny-Beach-Hotels-RIU-Helios-Hotel-All-Inclusive.h35147569.Hotel-Information) > > [Sunny Beach Bulgaria vacation holiday rental self-catering villa](https://www.expedia.co.uk/Kosharitsa-Hotels-Sunny-Beach-Bulgaria-Vacation-Holiday-Rental-Self-Catering-Villa.h19890699.Hotel-Information) > > [Rainbow 2 Holiday Complex](https://www.expedia.co.uk/Sunny-Beach-Hotels-Rainbow-2-Holiday-Complex.h3527655.Hotel-Information) > > [Apart Hotel Tarsis Club](https://www.expedia.co.uk/Sunny-Beach-Hotels-Apart-Hotel-Tarsis-Club.h50719735.Hotel-Information) > > [ Alua Helios Bay - All Inclusive](https://www.expedia.co.uk/Obzor-Hotels-Alua-Helios-Bay.h35148082.Hotel-Information) > > [Hotel Viand](https://www.expedia.co.uk/Sunny-Beach-Hotels-Hotel-Viand-All-Inclusive.h38263156.Hotel-Information) > > [Trakia Garden](https://www.expedia.co.uk/Sunny-Beach-Hotels-Trakia-Garden.h4006025.Hotel-Information) > > [Hotel Klisura](https://www.expedia.co.uk/Sunny-Beach-Hotels-Hotel-Klisura.h26831818.Hotel-Information) > > [Burgas Beach](https://www.expedia.co.uk/Sunny-Beach-Hotels-Burgas-Beach.h19098109.Hotel-Information) > > [Sun City Apartments](https://www.expedia.co.uk/Sunny-Beach-Hotels-Sun-City-Apartments.h21235379.Hotel-Information) > > [BSA Boulevard Boutique](https://www.expedia.co.uk/Sunny-Beach-Hotels-Boulevard-Boutique-Hotel.h18327678.Hotel-Information) > > [Regatta Palace Hotel](https://www.expedia.co.uk/Sunny-Beach-Hotels-Regatta-Palace-All-Inclusive.h11506579.Hotel-Information) > > [Sunny Beach Club - Adults only](https://www.expedia.co.uk/Sunny-Beach-Hotels-Cooks-Club-Sunny-Beach-Adults-Only.h18459082.Hotel-Information) > > [HI Hotels Imperial Resort – All Inclusive](https://www.expedia.co.uk/Sunny-Beach-Hotels-HI-Hotels-Imperial-Resort-All-Inclusive.h9649624.Hotel-Information) > > [VIP Zone Apartments](https://www.expedia.co.uk/Sunny-Beach-Hotels-VIP-Zone-Apartments.h22282413.Hotel-Information) > > [HVD Club Hotel Bor - Ultra All Inclusive](https://www.expedia.co.uk/Sunny-Beach-Hotels-HVD-Club-Hotel-Bor-Ultra-All-Inclusive.h33320326.Hotel-Information) > > [MPM Hotel Condor - All Inclusive Light](https://www.expedia.co.uk/Sunny-Beach-Hotels-MPM-Hotel-Condor.h64645566.Hotel-Information) > > [Park Hotel Continental](https://www.expedia.co.uk/Sunny-Beach-Hotels-Park-Hotel-Continental.h2861081.Hotel-Information) > > [Sentido Hotel Neptun Beach - All inclusive](https://www.expedia.co.uk/Sunny-Beach-Hotels-Sentido-Hotel-Neptun-Beach.h13428553.Hotel-Information) > > [Relax Holiday Complex & Spa](https://www.expedia.co.uk/Sunny-Beach-Hotels-Relax-Holiday-Complex-Spa.h6233121.Hotel-Information) > > [Asteria Family Sunny Beach](https://www.expedia.co.uk/Sunny-Beach-Hotels-ASTERIA-FAMILY-SUNNY-BEACH.h74998487.Hotel-Information) > > [Hotel Panorama](https://www.expedia.co.uk/Sveti-Vlas-Hotels-Hotel-Panorama.h3234910.Hotel-Information) > > [Flower Street Luxury Studios in Palm Residence](https://www.expedia.co.uk/Sunny-Beach-Hotels-Flower-Street-Luxury-Studios.h50891122.Hotel-Information) > > [Obzor Beach Resort ](https://www.expedia.co.uk/Obzor-Hotels-Obzor-Beach-Resort.h1754973.Hotel-Information) > > [Premier Fort Beach Hotel](https://www.expedia.co.uk/Sveti-Vlas-Hotels-Premier-Fort-Beach-Hotel.h17965972.Hotel-Information) ---