Grand Hotel Sofia is possibly the best available for the area. The hotel itself seems a little outdated, sub-par for a 5 Star rating. The rooms are LARGE, clean and spacious, but the beds are hard and the decor is dated. The staff are, for the most part, accommodating but not overly eager to please. The hotel facilities are sufficient but very limited. As we were exploring the area, I was unable to see a nicer hotel.
Traveller from corpus
Located in the heart of Sofia, this luxury hotel is within a 5-minute walk of Slaveykov Square, Ivan Vazov National Theatre …More
Staff were excellent very friendly,Hotel rooms good,breakfast was good but do not expect the Central European standard.About 10 min walk to restaurants although there is a small choice next to the Hotel.The Hotel is in a very prominent position in terms of places to see ,overall a good experience and would definitely use again.
Traveller from Chelmsford
This family-friendly Sofia hotel is located near the airport, within a 5-minute walk of Monument to the Liberating Tsar and …More
"Nice location, further Customer service trainings "
Lovely location. Room is a decent size. However, Krasimira (reception staff) is very rude and has a lot of attitude. She has shown me that the hotel doesn't have regular customer service trainings for her to think she can be so rude to me. She demanded I must show her my passport for her to keep in order for them to check my details. I had given her my driving licence and bank card which I have paid from and told her I'm following the instructions I have been given by Expedia for my stay ( which doesn't even mention passport or I.D) . I have stayed in some of the best 5 star hotels and have never had to show my passport or have been given this type of attitude.
Traveller from london
With direct access to the beach, this Varna hotel is in the city center and within 1 mi (2 km) of Varna Aquarium, Sea Garden …More
The hotel itself is indeed above the average standard. The hotel facilities were lovely and we were given a top-floor room with an outstanding view of the city. I would say that the staff were very nice to us, but you could tell they haven't been trained or disciplined how to interact with each other when there are guests around: the bellboy started shouting at other staff for obstructing the elevator whenever he was bringing our luggage up to our room, and the servers were very loudly talking to each other across the restaurant as we were having breakfast. Otherwise, reception staff were very polite and nice to us.
Overall, I loved the one night we spent in Primoretz, the location was fantastic (just next to the Sea Garden and 10 minute walk to the city centre) and I would recommend it. They have high standards, as a hotel should for the money they are charging.
Situated in Bourgas, this luxury hotel is within a 15-minute walk of Sea Gardens and Burgas Beach. Sunny Beach and Sozopol …More
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