Reception
Check availability

Reviews of Courtyard by Marriott Wall at Monmouth Shores Corporate Park

3 out of 5
Courtyard by Marriott Wall at Monmouth Shores Corporate Park
1302 Campus Pkwy, Neptune City, NJ

Reviews

8.4

Very good

Rating 10 - Excellent. 317 out of 655 reviews" "
Rating 8 - Good. 222 out of 655 reviews" "
Rating 6 - Okay. 62 out of 655 reviews" "
Rating 4 - Poor. 29 out of 655 reviews" "
Rating 2 - Terrible. 25 out of 655 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness
staff left trash pile up in hallway. we complained to desk after two days and then it was removed.
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Matthew, thank you for sharing your experience. The cleanliness of the hotel is very important, and the hallway trash issue has been noted. The front desk team is available 24/7 to address any concerns during your stay. We hope you will consider giving us another chance in the future.

10/10 Excellent

Rosalie, Apollo Beach

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Thank you for the 5/5 rating, Rosalie!It's excellent you enjoyed your time at Courtyard by Marriott Wall at Monmouth Shores Corporate Park so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

6/10 Okay

Araceli

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We didnt have a working bathroom in our room and we were told to use the one in the waiting area if we needed to. We asked to speak to manager and manager does not care. Also they had one person working the breakfast area when they should have known people were there for a big festival. The place was clean, staff except manager were friendly and attentive.
Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Araceli, we sincerely apologize for the inconvenience you experienced regarding the bathroom facilities in your room. It's imperative that we strive to ensure each of our guests' rooms are comfortable and functioning as they should. We're sorry to hear your interaction with our management did not meet your expectations.We value your feedback about the breakfast service. This helps us adjust and ensure we can accommodate high demand times effectively. On a positive note, thank you for acknowledging the cleanliness of the hotel and the attentiveness from our team members. We hope you consider giving Courtyard by Marriott Wall at Monmouth Shores Corporate Park another opportunity to offer you an improved experience in the future.

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff went the extra mile to satisfy the customer. Maintenance seemed to have trouble figuring out how to fix a noisy toilet flush valve.
Stayed 3 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Harvey, it warms our hearts to hear that our front desk team truly went above and beyond to ensure a positive experience. It's disappointing to hear, however, that there were some issues with bathroom maintenance during your stay. We assure you that our team is dedicated to addressing these matters swiftly and efficiently. We hope that you found the overall experience at Courtyard by Marriott Wall at Monmouth Shores Corporate Park to be gratifying, and we look forward to your next visit.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Pamela, thank you for choosing Courtyard by Marriott Wall at Monmouth Shores Corporate Park for your recent stay. We hope you found everything to your satisfaction and we look forward to welcoming you back for another stay in the future.

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place was very nice, friendly and knowledgeable staff. Everyone went above and beyond to make our stay wonderful, I’ll stay there again anytime I’m in the area.
Stayed 3 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Albert, it's fantastic to hear that you found the Courtyard by Marriott Wall at Monmouth Shores Corporate Park an exceptional experience. We appreciate your kind words regarding our devoted team members. It's truly rewarding to know they made your stay wonderful and that you'll consider staying with us again on future visits to the area. Looking forward to welcoming you back!

10/10 Excellent

julianne

Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Thanks for the perfect rating, Jolaine!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Courtyard by Marriott Wall at Monmouth Shores Corporate Park.Have a wonderful day!

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and nice hotel. Just missing lotion
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Monique, we're delighted to hear that you found our team members to be lovely and that you enjoyed your time at Courtyard by Marriott Wall at Monmouth Shores Corporate Park. We appreciate your feedback regarding the availability of amenities and will take it under consideration. We hope to have the pleasure of hosting you again soon.

8/10 Good

BERNARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Mar 2024
Thanks for the 4/5 rating, Benard!We're thrilled you enjoyed your time at Courtyard by Marriott Wall at Monmouth Shores Corporate Park so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
During my stay, the fire alarm went off at around 1am. It turned out to have been a faulty system. Although we were not charged for the room, given a continental breakfast, and staff was very helpful, it seems that there were various problems with the system, such as multiple passwords that did not work. I think Marriott should be more prudent in maintaining in this important system.
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Clean well appointed room.
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very pleasant, nicely run suburban motel that meets all the expectations expected of the brand. Staff were helpful, location was convenient for our visit, Exercise room we good, everything worked and they had most needed amenities. Not a vacation spot but a convenient, hospitable suburban motel.
Stayed 1 night in Nov 2023

8/10 Good

Georgia

Travelled with family
Liked: Cleanliness, staff & service
The heat didn't work well. It came out of the unit cold. I thought the breakfast was more than it was. Consequently we went out for a real breakfast
Stayed 1 night in Nov 2023

2/10 Terrible

Justin

Travelled with group
Disliked: Staff & service, amenities
Seems clean
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine but the hallway leading to the room was bit of a mess. Baseboards missing from walls and the remnants of work in the hall were evident in the carpet. The front desk failed to warn us about the wedding party across and down the hall from us so we had to put up with the noise all night. I don't blame the wedding party. Of course that's what you should do at a wedding - celebrate. I suppose the hotel staff have no legal obligation to tell us but I would have appreciated a heads-up up. It's the kind of thing I used to do for my valued customers when I worked in the service field for many years.
Stayed 1 night in Nov 2023

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean
Stayed 1 night in Oct 2023

10/10 Excellent

Charda

Stayed 1 night in Oct 2023

8/10 Good

Joseph, Georgetown

Stayed 1 night in Oct 2023

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service
Nice and comfortable with lovely staff
Stayed 2 nights in Sep 2023

6/10 Okay

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Grace

Stayed 1 night in Sep 2023

10/10 Excellent

Beatrice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jul 2023

8/10 Good

magdalena, philadelphia

Business traveller
Liked: Cleanliness, staff & service, amenities
Recuperating from the flood needs to become a priority by upgrading the entire hotel and ensuring both elevators work. Carpet on the side of the only working elevator looks very old; some rooms still need upgrading. Super location but place needs some attention. Staff is super.
Stayed 1 night in Jul 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service
The restaurant should offer more on the menu, You will lose business, If you don't update to a full menu, People that travel will stay more if food is more convenient.
Stayed 2 nights in Jul 2023

8/10 Good

sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Joe on 10 Jan 2023
Thank you

8/10 Good

Beth

Business traveller
Liked: Cleanliness, staff & service
The property appeared to be new/well maintained and clean. The bedroom had some attractive furniture besides the king bed: couch, ottoman & end table to use to eat, if one so desired. It was not your typical vanilla hotel decor, but slightly nicer. The room had a fridge and it had multiple lamps for good lighting. The bed was comfortable but the pillows needed replacing. However, it was located in a corporate park with no restaurants. Although the hotel advertised that it had a restaurant for breakfast and dinner, it was not a true restaurant in the sense that it was located in the bar area and served a very limited menu for dinner. I had to approach the bar and call out into the “kitchen” to get the waitress’s attention to place a dinner order. The burger was just so-so. It was made from a frozen patty and not the type of hamburger that I would expect from a true restaurant. However, it was brought to my table (in the bar area) promptly & with a smile.
Response from Joe on 10 Jan 2023
Thank you

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice suburban hotel
This was a very nice, suburban hotel, well-maintained and well-managed. The rooms were large and comfortable, the staff were helpful, the location (and room) were quiet. It's not a vacation destination but for personal or business reasons, I would be happy to stay there again if the opportunity arose.
Stayed 1 night in Nov 2022
Response from Joe on 10 Jan 2023
Thank you

6/10 Okay

Sergio

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean but very removed from everything
Stayed 1 night in Oct 2022

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Austin

Business traveller
Liked: Room comfort
Room had a horrible musty smell the entire time I assume from the AC unit.
Stayed 2 nights in Sep 2022

10/10 Excellent

DAVID

Stayed 1 night in Sep 2022

6/10 Okay

Victor

Disliked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service, amenities
Been here a few times. Got the bigger room last stay, things were broken, eoom just looked run down
Stayed 1 night in Aug 2022

8/10 Good

Richard

Liked: Staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Lionel

Stayed 1 night in Jul 2022

8/10 Good

ELLEN

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Nice place, room furniture outdated and loud air conditioning. Outside courtyard furniture needs improvement Room was clean and front desk helpful
Stayed 3 nights in Jul 2022

10/10 Excellent

Maryana, Stormville

Stayed 1 night in Jul 2022

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, clean and comfortable
My husband and I have stayed in Marriott hotels several times and always have a great service. Rooms are always clean and comfortable.
Stayed 2 nights in Jun 2022

8/10 Good

Travis

Liked: Staff & service, room comfort
For the money spent here a usable Pool would be nice.
Stayed 1 night in Jun 2022

6/10 Okay

Pichny

Stayed 1 night in Jun 2022

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whas great!
Stayed 1 night in May 2022
Response from Joe on 31 May 2022
Thank you

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think we could have done better
I would say this hotel was a little too expensive for what it was… No breakfast was included… For the price, I think we could have done better
Stayed 1 night in Apr 2022
Response from Joe on 26 May 2022
Thank you for the Comment. Courtyard brand does not offer free breakfast. Next visit, the Residence Inn Marriott offers free breakfast.

6/10 Okay

Matt

Business traveller
Liked: Cleanliness
Thin floors
Floors are weak and thin. You can hear anyone walk above you.
Stayed 1 night in Apr 2022
Response from joe on 26 May 2022
I apologize the floors are thin, Unfortunately we did not build the building, I wish we did.