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Reviews of Hotel Herculaneum

3 out of 5
Hotel Herculaneum
Corso Resina 230, Ercolano, NA

Reviews

8.8

Excellent

Rating 10 - Excellent. 268 out of 535 reviews" "
Rating 8 - Good. 196 out of 535 reviews" "
Rating 6 - Okay. 54 out of 535 reviews" "
Rating 4 - Poor. 13 out of 535 reviews" "
Rating 2 - Terrible. 4 out of 535 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Travelled with partner
Liked: Staff & service
Great location.
Stayed 5 nights in Apr 2024

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s a unique place because it is right across from Herculaneum, if that is all you want to do. It didn’t seem very safe, and there is not really much else to do. Nothing special, needs updating in general.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
This is a great little hotel. There is a little more wear and tear than the photos suggest, but the hotel is incredibly clean and clearly well cared for and my room was very comfortable. The rooftop patio area is absolutely fantastic, and the location couldn't be better for a visit to Herculaneum. I found the staff utterly wonderful to deal with.
Stayed 2 nights in Apr 2024

10/10 Excellent

GEORGINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such lovely staff and always so helpful with information on how to get around amd places to visit. Perfect location, literally just across the street from the roman ruins of Herculaneum, a short walk to the royal palace of Portici, and 2 train stations where you can easily get trains to Pompeii in 20 minutes, and Sorrento or Salerno in an hour and then on to the wonderful day trips along the Amalfi coast by bus or boat, and also to Naples in 20 minutes. Highly recommend
Stayed 7 nights in Mar 2024

6/10 Okay

Brandy

Liked: Staff & service
The room I purchased was not the room I was provided. The staff was very friendly and helpful. The elevator only went to the second floor. The front door locks behind you so you have to be buzzed in.
Stayed 1 night in Mar 2024

8/10 Good

Quinton

Stayed 2 nights in Mar 2024

10/10 Excellent

Firuzmandi

Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable room, good breakfast and ideal base to visit herculaneum and pompeii! Right across the road from the gate to herculaneum and you can wander in and see the site from above-magic!!
Stayed 2 nights in Feb 2024

10/10 Excellent

Abner, Larnaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Hotel Herculaneum are very very friendly and helpful. To go to Napoli you need a car or you can go easily by train. There are plenty of pizza places around, next to the hotel there is an Italian tavern with specific local Napolitan cuisine. We were very happy and we recommend
Stayed 2 nights in Feb 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Service.
Everything about my stay was great. The staff is incredible. They were the friendliest and most helpful. I highly recommend this hotel, and wouldn’t hesitate to stay here again. I was floored by the level of service.
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and so much more!
Staying in Ercolano and at this hotel was a very fortunate decision.Driving to Ercolano to stay, we were driving and avoided any confusing traffic. (We chose a, January visit which was a really good idea.) This hotel has parking a block away, which you arrange by contacting the front desk staff. They are friendly, helpful and speak English well. The hotel is directly across Hurculaneum! Our room (201)looked over the front gates. Clean hotel, not fancy schmancy, but comfortable. Excellent price, and of course, off-season. I ssuggest staying a few days... Hurculaneum one day, and train to metro to Naples and the Archaeological Museum. Train station is an 8 minute walk away, and takes you to Garibaldi/Central station, with Metro L1 to stop Museo. ( Metro was beautifully clean). Hotel also has beautiful outside area for breakfast and lounging, but didn't relax long enough to enjoy. Next time! Having trouble uploading photos. Too bad. Have some good ones.
Stayed 2 nights in Jan 2024
Response from Emmanuela on 24 Jan 2024
Dear Guest,thank you for the wonderful feedback, we are happy that you enjoyed your stay at our hotel and we hope to see you again soon

10/10 Excellent

RAJESH

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Emmanuela on 24 Jan 2024
Dear guest,thank you for the feedback, we are happy that you enjoyed your stay at our hotel and we hope to see you again soon

4/10 Poor

Judy

Stayed 2 nights in Nov 2023

10/10 Excellent

Hedda

Stayed 8 nights in Nov 2023

6/10 Okay

Donna

Liked: Cleanliness
Disliked: Amenities
The room was very small. Could barely walk around the bed and was worn. Frig didn't cool. Not what we expected from photos. The front desk lady was rude. The maid and food service staff were great and the breakfast was nice. The location right across from the ruins was perfect. Noisy at night with fireworks. It had lots of stairs and no view.
Stayed 3 nights in Oct 2023

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Oct 2023

8/10 Good

Nicola

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property itself was fine. A bit outdated and older. Overall perfect for what we needed. Not the cleanest place and the area was not very busy and not well lit at night. It did not feel unsafe though. The area was not easy to get around without a car. My biggest issue is with Expedia as what we booked was not what we recieved at the site and ended up having to pay more than we already paid because our booking didn't match the actual property.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wesley

Stayed 1 night in Sep 2023

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice, only slight issue was we were missing one curtain so it was bright, but it didnt bug us enough to bring it up when we arrived. Would recommend
Stayed 2 nights in Sep 2023

6/10 Okay

Ivan

Stayed 1 night in Sep 2023

4/10 Poor

Melissa

Stayed 1 night in Sep 2023

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, next to Herculaneum and train station. Excellent breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Constance

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome staff!!
The staff is so very friendly and helped me arrange a taxi for my early morning flight. The area felt safe, multiple little places to sit down in eat within walking distance and could pretty much overlook the little cafes from the balcony in my room. Bathroom in the room is a little worn but ok for my one night quick stay. Would recommend!
Stayed 1 night in Aug 2023
Response from Emmanuela on 15 Aug 2023
Dear Guests,thank you for the positive feedback, we are pleased that you enjoyed your stay at our hotel and we look forward to seeing you again soon

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. The room was big, the staff helpful and the breakfast a great addition. We really liked the covered patio to end our busy days of exploring. It was perfect for our family of 4
Stayed 5 nights in Jul 2023
Response from Emmanuela on 1 Aug 2023
Dear Guests,thank you for your feedback, your opinion is important to us, we are delighted that you enjoyed your stay and we look forward to seeing you again soon

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great place to stay at with an incredible staff
Stayed 4 nights in Jul 2023
Response from Emmanuela on 15 Aug 2023
Dear Guests,thank you for the positive feedback, we are pleased that you enjoyed your stay at our hotel and we look forward to seeing you again soon

6/10 Okay

Iraj

Liked: Cleanliness, staff & service
Room size was big and nice (booked a triple bed) but the hotel has very limited facilities, there is no tea or coffee in the room, breakfast is very simple and hotel is located half an hour away from Napoli. It is a average hotel and it is good for few nights stay but nothing special about it.
Stayed 3 nights in Jul 2023
Response from Andrea on 23 Aug 2023
Dear Iraj,Thank you for your feedback.Our hotel is a 3stars and we think we have goog facilities for this category: however we thank you for your suggestion and we will work on this matter.With Best RegardsThe Management

10/10 Excellent

Akua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was enthusiastic and kind!
Stayed 4 nights in Jul 2023
Response from Roberta on 18 Jul 2023
Dear Mrs Akua,greetings from Hotel Herculaneum!We are very happy that you enjoyed your stay and thank you for your wonderful words. We hope to see you again for a future stay,

10/10 Excellent

Marie-Claude

Stayed 4 nights in Jul 2023
Response from Roberta on 18 Jul 2023
Dear Mrs Marie Claude,greetings from Hotel HerculaneumWe are very happy that you enjoyed your stay and thank you for your review. We hope to see you again for a future stay,

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Roberta on 18 Jul 2023
Dear Mrs Heather,greetings from Hotel HerculaneumWe are very happy that you enjoyed your stay and thank you for your review. We hope to see you again for a future stay,

10/10 Excellent

Heather

Stayed 1 night in Jun 2023
Response from Emmanuela on 23 Jun 2023
thanks

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It's a wonderful little hotel with a warm and friendly staff. What's not to LOVE!
Stayed 3 nights in Jun 2023
Response from Roberta on 18 Jun 2023
Dear Mr John,greetings from Hotel Herculaneum!We thank you for your fantastic review, we are really happy that you enjoyed your stay and we hope to welcome you again as our Guest. Thanks again from all the staffHotel Herculaneum!

6/10 Okay

April, Asheville

Travelled with family and small children
Room was very minimal. Comfortable enough. Enjoyed the communal terrace. Parking is very hard in the place provided if you have a larger vehicle.

10/10 Excellent

agla

Liked: Cleanliness, staff & service, property conditions & facilities
Is a wonderful hotel perfect location so you can go and visit Naples, Sorrento, Pompeii, and the Herculaneum site and museum. The staff is wonderful and always smiling In my book I will give them 5 stars. Also, close to the hotel on your right side there is a restaurant called VIP typical Italian restaurant. The food is great but the owners are so nice. No complaints about staying in Ercolano
Stayed 3 nights in Jun 2023
Response from Emmanuela on 23 Jun 2023
dear guests,thanks a lot for the beautiful feedback

10/10 Excellent

Kellie

Stayed 1 night in May 2023
Response from Emmanuela on 4 Jun 2023
Dear Guests,Thanks for your feedback

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good for an overnight stay so that we could catch the train to Pompeii the next day.
Stayed 1 night in May 2023
Response from Emmanuela on 23 May 2023
Dear Guests, thanks a lot for the feedback, we are glad that you enjoyed your stay at our hotel and we look forward to seeing you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Emmanuela on 7 May 2023
Gentile Cliente, grazie per il feedback.Dear Guest, thanks for the feedback

6/10 Okay

Daniela

Stayed 10 nights in Apr 2023
Response from Emmanuela on 4 Jun 2023
dear guests,thanks for your feedback

6/10 Okay

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking issues on check in. We needed to pay for the parking when it was listed that parking was included in the room rent.
Stayed 1 night in Apr 2023
Response from Roberta on 13 Apr 2023
Dear Mrs Monika,greetings from Hotel Herculaneum!We are sorry for the inconvenience, but as specified on the Expedia portal and on all our channels, parking is subject to charges because it does not belong to the structure but has special agreements. At the time of booking it is not possible to include it in the rate as it does not belong to the hotel's own services, you can ask to book it through a private request and it is entered as a parking supplement at the time of check out. We thank you in any case hoping to be able to host you again, we wish you a good day and send oursBest Regards

10/10 Excellent

Tomasz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Emmanuela on 15 Apr 2023
Dear Guests,Thanks for the feedback.Best Regards

4/10 Poor

Rhett, Thousand Oaks

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Inexpensive but room was small, very uncomfortable bed and a lot of black mold in the bathroom
Stayed 1 night in Apr 2023

10/10 Excellent

Janet

Stayed 1 night in Mar 2023
Response from Emmanuela on 15 Apr 2023
Dear Guests,Thanks for the feedback

10/10 Excellent

Barton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager was extremely helpful. Nice location, nice amenities & value.
Stayed 1 night in Feb 2023
Response from Emmanuela on 25 Feb 2023
Dear Guests,thank you for your feedback, we are glad you enjoyed your stay and look forward to seeing you again soon.Best Regards

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were great
Stayed 7 nights in Feb 2023
Response from Emmanuela on 25 Feb 2023
Dear Guests,thank you for your feedback, we are glad you enjoyed your stay and look forward to seeing you again soon.Best Regards

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms not as shown - but good location.
This hotel is all about location-location to Herculaneum site. The staff is very helpful & Friendly. Breakfast is minimal - but sufficient. But we came for the location. NOTE: The standard rooms are not in top condition and show a lot of wear & tear. The photos are misleading and do not accurately represent the actual rooms. I spoke to the staff - all of whom were valy polite & helpful - however they did admit that :THE STANDARD ROOM uses PHOTOS OF UPGRADED DELUX ROOM. The Standard rooms seemed dated & in need of maintenance - not so much that they were not clean. Walk across street to Archeological site. 4 blocks to train station. Many good restaurants nearby & cafe below.
Stayed 3 nights in Dec 2022
Response from Emmanuela on 17 Jan 2023
Dear Guests,Thanks for the feedback, your opinion is important for us to improve

10/10 Excellent

Michael

Stayed 2 nights in Nov 2022
Response from Anna on 29 Nov 2022
Gentile cliente, la ringraziamo per il suo feedback. Siamo lieti che il soggiorno Le sia piaciuto. Distinti saluti

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. Good for exploring bay of naples
Stayed here with my family. Good sized rooms, clean but a little dated. Staff were accommodating. Breakfast was lacking
Stayed 3 nights in Oct 2022
Response from Roberta on 18 Nov 2022
Dear Guest,greetings from Hotel Herculaneum!We are happy that you enjoyed your stay with us, and look forward to seeing you again soon.Best Regards

8/10 Good

Mustafa, Richmond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is good for the price we paid. It is close to Mount Vesuvius, Pompei and Downtown Napoli.
Stayed 2 nights in Oct 2022
Response from Andrea on 16 Nov 2022
Dear guest, thanks for your feedbackBest regards

4/10 Poor

Gary, New York

Disliked: Staff & service
The hotel was as expected. The only bad things were. The listing said they had 32 inch TV's. They were 19 inch at best. The breakfast would have been ok, if we could have gotten any food. The young girl who was working there was always on here cell phone. I had to ask several times for coffee. Bread. Meat, cheese and finally on the last day there was nothing at all to eat. I asked her several times but she just kept texting on her phone. It's unfortunate that she is so bad at her job. I'd hate to be her, knowing I had 30 or 40 years left to be bad at something
Stayed 2 nights in Oct 2022
Response from Andrea on 25 Oct 2022
Dear guest thanks for your feedback.Best regards

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit .
I would give this hotel 5 stars if paintwork was maintained
Stayed 1 night in Sep 2022
Response from Andrea on 5 Oct 2022
Dear guest,thanks for your feedbackBest regardsAndrea