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Premium bedding, down duvet, minibar, in-room safe
Premium bedding, down duvet, minibar, in-room safe
Premium bedding, down duvet, minibar, in-room safe

Guest reviews

4.3 out of 5 Excellent
877 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Air conditioning
Restaurant
Gym
Breakfast Available
Business Services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationCastel dell'Ovo4 min walk
Popular LocationPiazza del Plebiscito10 min walk
Popular LocationVia Partenope1 min drive
AirportNaples (NAP-Naples Intl.)26 min drive
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  • Superior Triple Room

    4/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 4
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Triple Room
  • Standard Suite, Sea View

    3.8/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsStandard Suite, Sea View
  • Superior Double Room

    4.7/5 guest room rating

    Room amenities

    • 215 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsSuperior Double Room
  • Superior Double Room, Connecting Rooms

    4.5/5 guest room rating

    Room amenities

    • 431 sq ft
    • City view
    • Sleeps 6
    • 2 King Beds OR 4 Single Beds
    More detailsSuperior Double Room, Connecting Rooms
  • Junior Suite, Sea View

    4.8/5 guest room rating

    Room amenities

    • 323 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsJunior Suite, Sea View
  • Suite, Sea View

    Room amenities

    • 431 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsSuite, Sea View
  • Deluxe Double Room, Sea View

    4.8/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsDeluxe Double Room, Sea View
  • Classic Double Room

    4.5/5 guest room rating

    Room amenities

    • 215 sq ft
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsClassic Double Room
  • Superior Single Room

    4.9/5 guest room rating

    Room amenities

    • 161 sq ft
    • City view
    • Sleeps 1
    • 1 Single Bed
    More detailsSuperior Single Room
  • Executive Suite, Sea View

    Room amenities

    • 592 sq ft
    • Sea view
    • Sleeps 3
    • 1 King Bed OR 2 Single Beds
    More detailsExecutive Suite, Sea View

About this area

Naples

Located in Naples's Historical Center neighbourhood, Eurostars Hotel Excelsior is in the city centre and near the beach. Port of Naples and Lungomare Caracciolo are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Galleria Umberto and Via Chiaia. Naples Aquarium and Capodimonte Astronomical Observatory are also worth visiting. Guests appreciate the hotel's location for the sightseeing.
Visit our Naples travel guide
View in a map
Popular Location

What's nearby

  • Castel dell'Ovo - 4 min walk
  • Piazza del Plebiscito - 10 min walk
  • Royal Palace - 12 min walk
  • Teatro di San Carlo - 14 min walk
  • Via Partenope - 1 min drive

Getting around

  • Piazza Garibaldi Station - 5 min drive
  • Montesanto Station - 7 min drive
  • AirportNaples (NAP-Naples Intl.) - 26 min drive

Restaurants

  • Ristorantino dell'Avvocato - 3 min walk
  • Marino - 3 min walk
  • La Cantina dei Lazzari - 4 min walk
  • Gusto & Gusto - 4 min walk
  • La Cantinella - 4 min walk

About this property

Eurostars Hotel Excelsior

4-star Naples hotel in Historical Center, walk to Castel dell'Ovo
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and concierge services. All 122 rooms offer comforts such as premium bedding and down comforters, plus free WiFi and 24-hour room service. Flat-screen TVs, minibars and safes are among the other amenities available to guests.
Eurostars Hotel Excelsior offers 122 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking: EUR 30 per day
  • Train station drop-off shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 30 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 30 per person (approximately)
  • Self-parking fee: EUR 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations; for further details, please contact the property using the information in the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Excelsior Hotel Naples
Excelsior Naples
Excelsior Naples Hotel
Hotel Excelsior Naples
Naples Excelsior
Naples Excelsior Hotel
Naples Hotel Excelsior
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior
Eurostars Excelsior Naples
Eurostars Excelsior
Eurostars Excelsior Naples
Eurostars Hotel Excelsior Hotel
Eurostars Hotel Excelsior Naples
Eurostars Hotel Excelsior Hotel Naples

Frequently asked questions

Can I cancel my reservation for free at Eurostars Hotel Excelsior and receive a full refund?
Yes, Eurostars Hotel Excelsior offers free cancellation on select room rates, because flexibility matters! Please refer to Eurostars Hotel Excelsior cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Eurostars Hotel Excelsior?
As of 27 Oct 2020, prices found for a 1-night stay for 2 adults at Eurostars Hotel Excelsior on 8 Nov 2020 start from £115, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Eurostars Hotel Excelsior pet-friendly?
No, pets are not allowed at this property.
How much is parking at Eurostars Hotel Excelsior?
Self-parking is available for EUR 30 per day.
What time is check-in at Eurostars Hotel Excelsior?
Check-in begins at 2:00 PM. Late check-in is available during limited hours.
What time is check-out at Eurostars Hotel Excelsior?
Checkout is at noon.
Where is Eurostars Hotel Excelsior located?
Located in Historical Center, this hotel is within a 5-minute walk of Via Partenope and Castel dell'Ovo. Piazza del Plebiscito and Lungomare Caracciolo are also within 15 minutes. Toledo Station is 20 minutes by foot and Naples Piazza Amedeo Station is 24 minutes.
4.3
Excellent
5 - Excellent
473
4 - Good
271
3 - Okay
93
2 - Poor
31
1 - Terrible
9

4.5/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

3/5 Okay

Stayed 1 night in Jul 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great history. Beautiful scenery. Close to great restaurants. Fantastic stay!
Stayed 1 night in Feb 2020

2/5 Poor

Travelled with partner
Sad face IconDisliked: Amenities, property conditions & facilities
Property needs some serious upgrading. From a distance it looks great but the chairs and tables are broken, tile is falling off, shower leaks. Staff clueless about local tourist items; told us that the ferry for Sorrento runs every day, even when we said we heard otherwise. Not helpful at all, instead very misguiding.Amazed that they would not take time to learn about what trips/ bus and ferry routes were available to their guests ! Appalled that they would easily mislead. Breakfast could be better, serving dishes very ancient looking, needs upgrading. We were booked to spend a night on our way back, decided to cancel instead!!!
Stayed 1 night in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overlooking the sea
Beautiful hotel overlooking the bay. Nice spacious room and very good buffet breakfast. Would absolutely stay again.
Stayed 3 nights in Feb 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming and fabulous location, staff very friendly
Stayed 3 nights in Jan 2020

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