Title: Caruso Place Boutique & Wellness Suites Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=23499881&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Caruso Place Boutique & Wellness Suites Travelers pamper themselves with spa treatments at this Naples retreat where attentive multilingual staff enhance the shopping experience ## Photo gallery for Caruso Place Boutique & Wellness Suites ![Deluxe Dependance Dome View | Premium bedding, memory-foam beds, minibar, in-room safe - Caruso Place Boutique & Wellness Suites (Naples)](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/78da8e37.jpg?impolicy=resizecrop&rw=598&ra=fit) ![SUPERIOR WITH TERRACE | Premium bedding, memory-foam beds, minibar, in-room safe - Caruso Place Boutique & Wellness Suites (Naples)](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/2103369a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Caruso Place Boutique & Wellness Suites (Naples)](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/d7d7671d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Caruso Place Boutique & Wellness Suites (Naples)](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/5ffb8c8e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite Dependance Dome View | Premium bedding, memory-foam beds, minibar, in-room safe - Caruso Place Boutique & Wellness Suites (Naples)](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/d4da9f96.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Caruso Place Boutique & Wellness Suites offers a prime Naples location near Teatro di San Carlo and San Francesco di Paola. Guests enjoy the onsite spa with manicures, deep-tissue massages, or facials. Onsite shopping with staff assistance is just steps from Galleria Umberto I. VIP Access ## Reviews 8.6 Excellent ## Popular amenities - Free Wi-Fi - Air-conditioning - Bar - Laundry room - Room service - Housekeeping £135 includes taxes & fees 16 Jan - 17 Jan VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Jan 15 - Jan 16](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 16 - Jan 17](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=23499881&PinnedHotelID=23499881&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Deluxe Double Room ![Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/a79709a4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 8.0 Very good 3 reviews ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 215 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for SUITE WITH GALLERY & TOLEDO STREET VIEW ![SUITE WITH GALLERY & TOLEDO STREET VIEW | Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/eca10998.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUITE WITH GALLERY & TOLEDO STREET VIEW 10.0 Exceptional 3 reviews ### Highlights Balcony Soundproofed Individually furnished Individually decorated Fireplace Air conditioning Heating Free cots/infant beds - 366 sq ft - Sleeps 3 - 1 King Bed and 1 Single Sofa Bed ### View all photos for SUITE WITH DOUBLE QUEEN BED ![SUITE WITH DOUBLE QUEEN BED | Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/92f1023a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUITE WITH DOUBLE QUEEN BED ### Highlights Soundproofed Individually furnished Individually decorated Private indoor hot tub Air conditioning Heating Free cots/infant beds Flat-screen TV - 377 sq ft - Sleeps 5 - 2 Queen Beds ### View all photos for Deluxe Dependance Dome View ![Deluxe Dependance Dome View | Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/78da8e37.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Dependance Dome View ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 215 sq ft - Sleeps 2 - 1 King Bed OR 2 Single Beds ### View all photos for Suite Dependance Dome View ![Suite Dependance Dome View | Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/d4da9f96.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite Dependance Dome View 10.0 Exceptional 1 review ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 431 sq ft - Sleeps 4 - 1 King Bed and 1 Queen Sofa Bed ### View all photos for SUPERIOR WITH TERRACE ![SUPERIOR WITH TERRACE | Premium bedding, memory-foam beds, minibar, in-room safe](https://images.trvl-media.com/lodging/24000000/23500000/23499900/23499881/2103369a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### SUPERIOR WITH TERRACE ### Highlights Soundproofed Individually furnished Individually decorated Air conditioning Heating Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 269 sq ft - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNaples-Hotels-Caruso-Place-Boutique-Wellness-Suites.h23499881.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNaples-Hotels-Caruso-Place-Boutique-Wellness-Suites.h23499881.Hotel-Information) ## About the area Located in Naples City Centre, a neighbourhood in Naples, Caruso Place Boutique & Wellness Suites is in a shopping district and near the beach. Teatro di San Carlo and Royal Palace are cultural highlights, and some of the area's notable landmarks include San Francesco di Paola and Castel dell'Ovo. Looking to enjoy an event or a match while in town? See what's going on at Diego Armando Maradona Stadium. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. [Visit our Naples travel guide](https://www.expedia.co.uk/Naples.dx6034774) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.83853%2C14.24827&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=goqZumZSFULPEN_690rfi8wMyVw=) 256 Via Toledo, 256, Naples, NA, 80132 ### What's nearby - Galleria Umberto I \- 1 min walk \- 0.1 miles - Teatro di San Carlo \- 2 min walk \- 0.1 miles - Via Toledo \- 2 min walk \- 0.1 miles - Royal Palace \- 3 min walk \- 0.2 miles - Molo Beverello Port \- 7 min walk \- 0.4 miles ### Getting around - Toledo Station - 6 min walk - Napoli Marittima Station - 15 min walk - Naples International Airport (NAP) - 75 min drive ### Restaurants - ‪Antica Pizza Fritta da Zia Esterina Sorbillo - ‬2 min walk - ‪La Sfogliatella Mary - ‬1 min walk - ‪Sorbillo Piccolina - ‬1 min walk - ‪Pizzeria&Trattoria San Carlo - ‬2 min walk - ‪Pasticceria Anna Bellavita - ‬1 min walk ## About this property ### Caruso Place Boutique & Wellness Suites Upscale boutique hotel near Galleria Umberto I Located close to Teatro di San Carlo and San Francesco di Paola, Caruso Place Boutique & Wellness Suites provides shopping on-site, a coffee shop/cafe and a hair salon. In addition to dry cleaning/laundry services and a fireplace in reception, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Bike hire, a round-trip airport shuttle (surcharge) and luggage storage - A front desk safe, concierge services and tour/ticket information - A 24-hour front desk, smoke-free property and multilingual staff Room features All rooms are individually furnished, and include comforts such as premium bedding and pillow menus, in addition to thoughtful touches such as free WiFi and air conditioning. More amenities include: - Hypo-allergenic bedding and memory foam beds - Bidets, free toiletries and hairdryers - 32-inch flat-screen TVs with digital channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Free daily continental breakfast ](https://images.trvl-media.com/lodging/3000000/2200000/2195800/2195712/f70e721a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Decumani Hotel De Charme Naples City Centre - Breakfast included - Free Wi-Fi - Air-conditioning - Business services 8.6 Excellent 1,000 reviews £92 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=2195712&PinnedHotelID=2195712&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/35000000/34800000/34790700/34790640/8923821d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Matilde - Lifestyle Hotel Naples City Centre - Free Wi-Fi - 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Pool - Hot tub - Pet-friendly - Free Wi-Fi 8.6 Excellent 1,000 reviews £108 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=2928427&PinnedHotelID=2928427&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking available from 7:00 AM to midnight; EUR 35 per night; reservations required - 24-hour return airport shuttle on request for a surcharge - Onsite parking options include a garage ### Food and drink - A bar/lounge - A coffee shop/cafe - Snack bar/deli ### Things to do - Bicycle rentals - Shopping ### Family friendly - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Doorbell and phone notification - Height-adjustable showerhead - No lift - Phone accessibility kit - Visual alarms in hallways ### More - Art Deco architecture - Built in 1800 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Hypo-allergenic bedding - Memory foam mattress - Pillow menu - Premium bedding ### Bathroom - Bidet - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - 32-inch flat-screen TV with digital channels ### Food and drink - Electric kettle - Limited room service - Minibar ### More - Air conditioning - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 300.00 per accommodation, per stay - A tax is imposed by the city: EUR 5.00 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age. We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 3) - Nearby parking fee: EUR 35 per night (5 ft away; open 7:00 AM to midnight) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts All guests, including children, must be present at check-in and show their government-issued photo ID card or passport Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using the information in the booking confirmation Only registered guests are allowed in the guestrooms ### National rating This property has received its official star rating from the local rating authority. ### Property is also known as Caruso Place Boutique Wellness Suites Hotel Naples Caruso Place Boutique Wellness Suites Hotel Caruso Place Boutique Wellness Suites Naples Caruso Place Boutique Wellness Suites Caruso Place Wellness Suites Caruso Place & Wellness Suites Caruso Place Boutique & Wellness Suites Hotel Caruso Place Boutique & Wellness Suites Naples Caruso Place Boutique & Wellness Suites Hotel Naples ## Frequently asked questions ### Is Caruso Place Boutique & Wellness Suites pet-friendly? ### How much does it cost to stay at Caruso Place Boutique & Wellness Suites? ### What time is check-in at Caruso Place Boutique & Wellness Suites? ### What time is check-out at Caruso Place Boutique & Wellness Suites? ### Does Caruso Place Boutique & Wellness Suites provide a shuttle to the airport? ### Where is Caruso Place Boutique & Wellness Suites located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Caruso Place Boutique & Wellness Suites Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.2 Location ### 9.0 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 93 8 - Good 32 6 - Okay 18 4 - Poor 6 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### Jana 11 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Nice spacious suite, very pleasant staff. A great place wit view on Umberto Gallery. ##### Jana Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Esmeralda 24 Jun 2025 Liked: Cleanliness, property conditions & facilities The location is perfect! The staff was wonderful! Great stay! ##### Esmeralda Stayed 2 nights in Jun 2025 ### 6/10 Okay #### James 28 Jun 2025 Great view, nice enough place ##### James Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Lina 31 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Good location, good service, a little pricey for what you get. ##### Lina Stayed 1 night in May 2025 ### 8/10 Good #### Ricardo 7 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay in Naples Good hotel. Large room, well clean, confortable, but location isn’t the best. ##### Ricardo Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Douglas 11 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### All Good Second stay. Because we were familiar, it was easy to find. For first/timers, this may be a challenge due to poor signage. On Toledo, go to Big Green door, use the Call Directory on right side. The room was great. Clean, helpful staff, and would stay here again. ##### Douglas Stayed 1 night in Jul 2025 ### 8/10 Good #### Yuko 4 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities The best location to see the Palace and busy narrow streets of Naples. Hotels.com says they have Laundry facilities but they only have Laundry Service. I asked for elevator and they do have it BUT you have to walk up a steep staircase carrying your suitcases to the reception area. Then you have an elevator to your room !!! They offer taxi service to airport for 60 euros. We asked for it and they called back saying they couldn't get a taxi for us. We walked 5 min to taxi stand near the fountain. It cost only 25 euros direct. ##### Yuko Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Fabiana 9 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities Changed hotel last minute and loved the Caruso, bed comfortable and large room. ##### Fabiana Stayed 5 nights in Aug 2024 ### 10/10 Excellent #### Peter 31 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Location, location, location Great location . Ten- 15 minute walk to the water, shopping, cafe, bars, restaurants and taxi stand. Would highly recommend this hotel. ##### Peter Stayed 2 nights in May 2024 ### 10/10 Excellent #### Rafilina 27 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great property, centrally located and extremely clean. Only down side is you have to ball huye luggage from taxi stand, but it’s a short walk. Staff is extremely friendly and helpful and room was very spacious with a modern bathroom. ##### Rafilina Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Joseph 30 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Besides the VIP benefits and upgrades we were unaware of to receive during this location, we truly did enjoy our stay. Staff was nice and kind. Room was excellent and clean. Loved it. ##### Joseph Stayed 1 night in Sep 2023 ### 6/10 Okay #### Jack 30 Sept 2023 Liked: Cleanliness, staff & service Disliked: Amenities The location is absolutely perfect, so that’s really great. The hotel itself is very plasticy - the floors are plastic wood look, the bed is poor, the pillows poor…so it’s a 3 star hotel at best, dressed up to seem 4-5 stars and it’s not, ##### Jack Stayed 1 night in Sep 2023 ### 10/10 Excellent #### george 27 Jun 2024 Liked: Cleanliness, property conditions & facilities very small boutique hotel, excellent location to walk around the room size is big , excellent finishes modern and big bathroom very well finished no services to be expected and no elevator but not an issue since its only one floor and all around it and under it excellent restaurants we highly recommend it ##### george Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Alvin 26 Aug 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sandra help us out so much when it came to our initial check in and a few minor issues. She made sure everything was perfect. And Lina/Carmella, was so helpful for breakfast and even memorized our coffee orders. Amazing and helpful staff and would recommend to others for stay ##### Alvin Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Shervon 4 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I loved staying here and i would definitely recommend to anyone wanting to stay im a central location for naples with lovely hosts and spacious and clean rooms. Each of our rooms had its seprate jaccuzzi to the shower and we didnt even know breakfast was booked for us. The staff was very very lovely. I however found the instructions to finding the property a little difficult but once found it, it was very easy. ##### Shervon Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Nancy 21 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \*\*Review for Caruso\*\* I recently stayed at Caruso and had an excellent experience. The rooms were modern, clean, and comfortable, with beds that ensured a great night's sleep. The staff was exceptionally friendly and accommodating, making us feel welcome from the moment we arrived. Knowing that we had an early flight, they thoughtfully provided us with a bagged breakfast to take along, which was a wonderful gesture and much appreciated. Overall, Caruso exceeded our expectations with their attention to detail and superb service. I would highly recommend this hotel for anyone looking for a pleasant and convenient stay! ##### Nancy Stayed 1 night in Sep 2024 ### 6/10 Okay #### Patia 10 Sept 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities I booked this hotel through Expedia and paid extra expecting a luxury stay, but it fell far short. The listing was misleading, and in some cases simply false. Pros: • Excellent central location • MOST of the staff were kind • Bathroom/shower was modern and very nice and the best part in my opinion. Cons: • Breakfast was advertised but not provided. This was misleading and false • Mid-stay I was told no food was allowed in the room (not mentioned at booking or check-in or anywhere on their website) • Ant traps were placed around the room and ants crawled on my belongings and even some on me while sleeping, despite no food being present • Room type (“king or two twins”) wasn’t offered as a choice at check-in • Hotel looked much more luxurious online than in person. No balcony as listed. • A couple of staff members were quite rude Overall, I paid extra for what was marketed as a luxury stay, but the reality was disappointing. The online listing was not only misleading but inaccurate. ![](https://a.travel-assets.com/ugc/hotel-reviews/4acb42a6-c7d4-4018-a869-b45607de89f7-1757477208205.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/420950bf-587c-4bd6-b73b-a9d238dc2c35-1757477208180.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24a8f9bd-b77c-428f-b3b4-76fc06b43e9e-1757477205629.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3280ded1-9ff1-4310-b67e-52e62c95c361-1757477206834.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Patia Stayed 6 nights in Aug 2025 ### 4/10 Poor #### rick 23 Jun 2025 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, room comfort Where to start…hotel is on a pedestrian road so no taxis allowed. Struggled with rolling luggage over old stone streets. You are not allowed to bring outside food into the hotel and eat in your room or in the hotel. We grabbed McDonalds and was told to leave the hotel to eat. I was told by the owner over the phone this is because they are a historic building and outside food isn’t allowed. We tried eating outside in the courtyard and was yelled at by local residents. The hotel pictures make you believe this hotel is in the beautiful mall, but it’s not. It’s across the street. The mattress is terrible. It’s like sleeping on a motorhome mattress. Our room was next to the street where we heard people all night long. Bring earplugs if you stay here.I will say the place is extremely clean with nice restrooms. It came with robes and slippers, which was a nice touch. ##### rick Stayed 1 night in Jun 2025 ### 6/10 Okay #### Melinda 11 Jun 2024 This hotel is in the middle of a Napoli street and not really well marked. We arrived on a Sunday when they do not have a security guard on duty. There is a small banner above the hotel which has a huge door. You must know to buzz in which we did not know. They opened only a small pass through door. The hotel itself was fine but not 4 star and overall an odd experience. The room was nice as well as clean. ##### Melinda Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Todd 10 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice Hotel in Naples The hotel is in a very good area in Naples. The are many restaurants and lots of shopping near. The hotel staff were helpful and friendly, especially Valentina. She was always helpful and recommended a good restaurant (Vincenzo Capuano) to have pizza that was right across the street from a fountain. The room was clean and overlooked a courtyard. I also felt very safe because not just anybody from the street could enter the hotel without being buzzed in or knowing the code to enter from the side entrance. I preferred to use the side entrance to avoid the stairs. When I come back to Naples I will stay here again. The one negative is a taxi cannot drop you off in front of the hotel. Its on a pedestrian only street and you have to walk about half a block or so with your luggage. ##### Todd Stayed 3 nights in Sep 2024 ### 10/10 Excellent #### Verified traveller 6 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good! Would stay again. Location is good. Finding the hotel was a task! It is not a storefront and has one flag type sign above street level. The entrance is a huge green door!!! Just to left of door is a call-box with several owners; one being Caruso. Dial number, reception will let you in. Five meters in and to left you’ll see a small backlit sign and flight of stairs. If you need help ring buzzer and someone will help. The main reception was great. The hotel has just 10 rooms in two separate locations. Half are near reception and others back downstairs, outside across street, then up an elevator. Rooms are clean, modern and very clean. ##### Verified traveller Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Ghada 5 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities In the city center every thing is in walking distance definitely stay there again once I come back to Naples ##### Ghada Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Robert 2 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We only stayed one night while transferring through Naples on our way to Florence. The place was very nice but be aware the bedroom area does not have a door in case privacy is a concern. There were a few loud voices in the night outside that woke us up, but seems to be normal for the area. The bed was firm but comfortable and the bathroom was clean and modern. Overall it suited our needs. ##### Robert Stayed 1 night in Sep 2025 ### 10/10 Excellent #### ana 20 Nov 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convenient location nice hotel and super clean ##### ana Stayed 1 night in Nov 2022 ### 10/10 Excellent #### Keren 14 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location is amazing right in the middle of Via Toledo, staff was super friendly and the room was great so was the delicious breakfast ##### Keren Stayed 1 night in Jul 2023 ## Expedia's Latest Trends ### Hotels > [Le Terrazze](https://www.expedia.co.uk/Sorrento-Hotels-Le-Terrazze.h916858.Hotel-Information) > > [Bellevue Syrene](https://www.expedia.co.uk/Sorrento-Hotels-Bellevue-Syrene.h4816112.Hotel-Information) > > [Grand Hotel La Favorita](https://www.expedia.co.uk/Sorrento-Hotels-Grand-Hotel-La-Favorita.h3111312.Hotel-Information) > > [Grand Hotel Santa Lucia](https://www.expedia.co.uk/Naples-Hotels-Grand-Hotel-Santa-Lucia.h540.Hotel-Information) > > [Hotel Mare Blu](https://www.expedia.co.uk/Ischia-Hotels-Hotel-Mare-Blu.h1144458.Hotel-Information) > > [Hotel Nuvò](https://www.expedia.co.uk/Naples-Hotels-Hotel-Nuvo.h1067470.Hotel-Information) > > [Hotel Capri ](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Capri.h2541488.Hotel-Information) > > [Best Western Hotel La Solara](https://www.expedia.co.uk/Sorrento-Hotels-Best-Western-Hotel-La-Solara.h979085.Hotel-Information) > > [Imperial Hotel Tramontano](https://www.expedia.co.uk/Sorrento-Hotels-Imperial-Hotel-Tramontano.h1343049.Hotel-Information) > > [Hotel Conca Park](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Conca-Park.h1563036.Hotel-Information) > > [Villa Elisio Hotel & Spa](https://www.expedia.co.uk/Naples-Hotels-Villa-Elisio-Hotel-Spa.h36278517.Hotel-Information) > > [Holiday Inn Naples by IHG](https://www.expedia.co.uk/Naples-Hotels-Holiday-Inn-Naples.h22859.Hotel-Information) > > [Hotel Villa Maria](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Villa-Maria.h915379.Hotel-Information) > > [Hotel Eden](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Eden.h1668011.Hotel-Information) > > [Grand Hotel President](https://www.expedia.co.uk/Sorrento-Hotels-Grand-Hotel-President.h526580.Hotel-Information) > > [De Bonart Naples, Curio Collection by Hilton](https://www.expedia.co.uk/Naples-Hotels-The-Britannique-Naples.h21327.Hotel-Information) > > [Exe Majestic](https://www.expedia.co.uk/Naples-Hotels-Exe-Majestic.h1118.Hotel-Information) > > [Hotel Ascot](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Ascot.h1133695.Hotel-Information) > > [Grand Hotel Vesuvio](https://www.expedia.co.uk/Sorrento-Hotels-Grand-Hotel-Vesuvio.h1213080.Hotel-Information) > > [Gentile Relais B&B](https://www.expedia.co.uk/Naples-Hotels-Gentile-Relais-BB.h19097871.Hotel-Information) > > [Villaggio Campeggio Santa Fortunata Campogaio](https://www.expedia.co.uk/Sorrento-Hotels-Villaggio-Campeggio-Santa-Fortunata-Campogaio.h1620077.Hotel-Information) > > [Hotel Girasole](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Girasole.h1455719.Hotel-Information) > > [Hotel Michelangelo](https://www.expedia.co.uk/Sorrento-Hotels-Hotel-Michelangelo.h2806579.Hotel-Information) > > [Atlantic Palace Hotel](https://www.expedia.co.uk/Sorrento-Hotels-Atlantic-Palace-Hotel.h1060312.Hotel-Information) > > [Grand Hotel Parkers](https://www.expedia.co.uk/Naples-Hotels-Grand-Hotel-Parkers.h7441.Hotel-Information) > > [Conca D'oro](https://www.expedia.co.uk/Positano-Hotels-Conca-Doro.h916865.Hotel-Information) > > [Hotel Paradiso, BW Signature Collection](https://www.expedia.co.uk/Naples-Hotels-Hotel-Paradiso.h11171.Hotel-Information) > > [Grand Hotel Riviera](https://www.expedia.co.uk/Sorrento-Hotels-Grand-Hotel-Riviera.h6487495.Hotel-Information) > > [LHP Napoli Palace & spa](https://www.expedia.co.uk/Naples-Hotels-Hotel-Serius.h1419068.Hotel-Information) ---