Ratings based on 231 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Toronto

Very comfortable stay by the Nairobi National Park

Posted 28-Oct-2016
Location: Near airport. Convenient to the many attractions in the National Park and a short cab drive downtown to the restaurants and nightclubs.
We used Ole Sereni as our base in Nairobi as we traveled around Kenya. It had been recommended to us by a friend. We were very pleased with the hotel, which was spacious, clean and comfortable. The staff was delightful, and greeted us back like old friends each time we went away and returned. The food in the restaurant, while not included in the price, was excellent - and the view of Nairobi National Park from the terrace made our meals very serene. We had massages at the spa, which were also excellent. I only wish that we had rooms overlooking the park, but we ended up with rooms facing the road each time. It seems to be well known in Nairobi so we had no trouble getting cabs to and from the hotel.
5out of 5
by A verified traveller from Cheltenham England

One of the best Airport Hotels

Posted 27-Oct-2016
Pros: It's location
Cons: The rooms could have coffee making facilities
Location: The location is as good as it gets in Nairobi , convenient for both airports and some good day trip options without fighting the city traffic
Very convenient to the airport without fighting the Nairobi traffic. Very good terrace overlooking the game park with a reasonably priced menu and no hurry to move you off your table if you have a few hours to while away before a plane. We had a large party needing two cars from the airport . I thought the cost was steep for 2 cars.
3out of 5
by A verified traveller

Posted 02-Sep-2016 on Hotels
Quite disappointed by the rooms. They were very cold and small. They seemed larger on the pictures.
Comment from Hotel Management
03-Oct-2016 by General Manager, Hotel Management
Dear Guest, Thank you for your reviews. We appreciate your feedback and we will continue to make the best out of it.Our most spacious rooms are the club rooms which can even allow for an extra bed. Looking forward to your next stay. Kind regards Kenneth Thuo
2out of 5
by A verified traveller

Overbooked

Posted 26-Aug-2016
Pros: The hotel is nice if they remember to book your room
Landed late Wednesday night and had to leave again 4am next day. Chose Ole Sereni because of comfort to airport. So having to spend an additional hour shifting hotel to a porrer standard was not convenient. Could have taken a hotel in town instead and slept longer and with no hassle.
4out of 5
by A verified traveller

Posted 16-Aug-2016
Nice hotel with a nice view. Good staff, very organised. Didn't feel like a city hotel, felt like we were in a national park.
4out of 5
by Khadijah from Savannah

Posted 13-Aug-2016 on Hotels
Good overall. Nice hotel with good service. Only gripe is that breakfast is unreasonably expensive. But restaurant is pretty good.
4out of 5
by A verified traveller from Berlin

im Großen und Ganzen sehr gut

Posted 10-Aug-2016
Pros: eigentlich in allen Bereichen im oberen Bereich; die Restaurants waren von sehr guter Qualität
Cons: Türen besser Lärmisolieren, wobei sich die Lärmbegrenzung insgesamt in Grenzen hielt
Location: ca. 10 km vom Flughafen, etwas abgelegen
Hatte Standardzimmer, diese liegen zur Straße, wodurch man leichte Lärmbelästigung hat; ich hatte das Zimmer am Ende des Ganges, wo die Personaltreppe liegt: Die Benutzung dieser Tür war im Zimmer hörbar. Alle Türen in der Nähe waren hörbar. Das Zimmer selbst war geräumig und sehr gut ausgestattet. Das Steakrestaurant ist teuer, aber auch ausgezeichnet. Insgesamt waren alle Restaurants im Hotel von sehr guter Qualität. Hotel ist zu empfehlen. Überlegenswert: besseres Zimmer mit Ausblick auf Park
3out of 5
by A verified traveller

Close to airport but overpriced and small rooms

Posted 10-Aug-2016 on Hotels
Could not find airport pick up Rooms and bathroom both very small. I paid £190/night and was expecting better Plus that was without breakfast for which they charged $35. I think that's the most expensive breakfast I ever had in my life. In good condition but small rooms and lack of breakfast unforgiveable at this price
4out of 5
by Julia from Nairobi

Weekend sneak away in Nairobi

Posted 08-Aug-2016 on Hotels
We had a nice and calm stay at Ole Serenity. Staff was very friendly but not very attentive unfortunately
5out of 5
by A verified traveller

Posted 04-Aug-2016 on Hotels
Amazing views of Nairobi National park!!! Lovely spa !! Hotel with Impeccable services and decor , beautiful stay