Ratings based on 274 Verified Reviews

4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland, USA

Nice hotel with easy access to the airport.

Posted 24-Nov-2017
Staff and hotel facilities were great. But they need to do something about the mosquitoes. Impossible to sit outside comfortably, even with mosquito repellent on.
Comment from Hotel Management
07-Dec-2017 by Siamanta, Hotel Management
Dear David, Thank you for your kind review. We will look into having replants for the mosquitoes.
3 out of 5
by A verified traveller from London

Posted 05-Nov-2017
I'm a frequent guest but the room was on the road side of the hotel and also the noise from the room above was dreadful. I also hate being asked if I have had anything from the mini bar and the housekeeping being asked to check
3 out of 5
Recommended
for Everyone
by A verified traveller from Darwin Austrslia

Nice hotel close to the airport

Posted 04-Nov-2017
Sadly the room we had was close to the lift which had an extra security door access to the rooms. This meant we heard every person access the door until the early hours of the morning while we were trying to sleep. We also had mosquito's in our room.
1 out of 5
by A verified traveller

terrible hotel terrible attitude

Posted 15-Oct-2017
They had overbooked the room, so instead of the non smoking club room with a park view they gave me a tiny room with no view in the smoking section which smelt revolting. And then they lied to me about when my room would be ready the next day. Hotel is also looking very tired and dated. Do not stay there
3 out of 5
by A verified traveller from uk

Very disappointed

Posted 22-Sep-2017
Location: Handy for the airport
I have stayed a the Ole Sereni many times before and had no problems. We eat in the Eagle Restaurant. Service was awful, 45 mins after we ordered food arrived and then it was cold. Wine was sweet after being told it was dry. Music playing right under our bedroom window.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Sep-2017
Great Hotel. Nice view of the Park. Accommodating staff.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Comfortable and hospitable

Posted 23-Aug-2017
My 16yo daughter and I stayed at The Ole Sereni in Nairobi. We enjoyed our stay; the hotel is nice, the staff are pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to the airport

Posted 21-Aug-2017
Pros: rooms close to the animals at the park and clean.
Cons: the staff waiting tables
Location: animal park and shopping.
great visit except for the kitchen staff never getting the bill right and taking forever to do anything the rest of the staff and the rooms were great.
5 out of 5
Recommended
for Everyone
by A verified traveller from Fort Lauderdale, FL, USA

Nice hotel overlooking national park

Posted 20-Aug-2017
Pros: Location (relative to airport and to Nairobi National Park), friendliness of staff, food variety and quality
Location: The hotel is reasonably close to the airport and sits on the edge of Nairobi National Park, with views into the park allowing for animal sightings.
The staff of the Ole Sereni were very friendly and professional. I was met at the entrance and escorted to the reception for check-in. Check-In was fast and easy, as was check-out. The 24-hour restaurant has a varied menu and a terrace that overlooks Nairobi National Park, allowing for some animal sightings during meals (I saw zebra, bushbuck, and Cape buffalo). My room, also overlooking the park, was clean and comfortable with all of the usual amenities. I highly recommend this hotel.
5 out of 5
by laura

This traveller left a rating score only Posted 16-Aug-2017 on Hotels