Ratings based on 291 Verified Reviews

4.1 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 27-May-2018
Comment from Hotel Management
16-Jun-2018 by Siamanta, Hotel Management
Thank you
4 out of 5
Recommended
for Everyone
by a verified traveller from UK

Relaxing hotel for overnight stay in Nairobi

Posted 25-Mar-2018
I overnighted at the Ole Sereni on my way through Nairobi. It has a lovely restaurant terrace with good food and a view over Nairobi Safari Park. Staff are excellent and the place is very relaxing. I was a bit disappointed with the small swimming pool but that's a detail...
Comment from Hotel Management
10-Apr-2018 by Siamanta, Hotel Management
Thank you so much for the complements. We look forward to hosting you again.
5 out of 5
by a verified traveller

Posted 23-Mar-2018 on Hotels
Comment from Hotel Management
02-May-2018 by Siamanta, Hotel Management
Thank you Samina for the great review. We look forward to welcoming you back.
5 out of 5
Recommended
for Everyone
by a verified traveller from Nairobi

Nice hotel overlooking the game park

Posted 19-Feb-2018
The restaurant and bar overlook the game park. What an ambiance!
Comment from Hotel Management
10-Apr-2018 by Siamanta, Hotel Management
Thank you. Hope you spotted some animals as well.
5 out of 5
by a verified traveller

Posted 29-Jan-2018 on Hotels
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
Thank you for the complements. We Look forward to hosting you again.
4 out of 5
by Douglas

Near the park

Posted 24-Dec-2017 on Hotels
Nice location
3 out of 5
by Martin

Pretty average and full of mosquitoes

Posted 22-Dec-2017 on Hotels
Kept me waiting at reception with my 16 month old daughter. The room wasn't ready even though it was way after check in time. There were no towels in the room and it was full of mosquitoes. my daughter was bitten many times.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
Dear Martin, This is not our usual service and we apologize for the wait and Mosquito's. We have taken you feedback seriously and have looked into the matter to improve our operations. Kindly accept out most sincere apologies. Best regards
5 out of 5
by a verified traveller

Love the terrace

Posted 19-Dec-2017 on Hotels
I enjoy this hotel. Good service, comfortable, and the terrace overlooking the park is the best.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
We are Happy you enjoyed the view and look forward to hosting you again.
5 out of 5
by Andrew

A good hotel conveniently close to the airport

Posted 07-Dec-2017 on Hotels
When in Nairobi I always stay at the Ole Sereni when I need a hotel that is convenient for the airport. The hotel facilities are good and I like it's style in addition to the steak house which is one of the best in town, with great views out over the National Park.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
Dear Andrew. Thank you for the wonderful complements. Hopefully we will see you again very soon.
5 out of 5
by Josue

Good location and well connected to business area

Posted 27-Nov-2017 on Hotels
well located; however, you cant walk around
Comment from Hotel Management
07-Dec-2017
Dear Joshue, Thank for taking time to give us your feedback. We hope to host you again in the near future