Ratings based on 287 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveller from UK
Relaxing hotel for overnight stay in Nairobi
Posted 25-Mar-2018I overnighted at the Ole Sereni on my way through Nairobi. It has a lovely restaurant terrace with good food and a view over Nairobi Safari Park. Staff are excellent and the place is very relaxing. I was a bit disappointed with the small swimming pool but that's a detail...
Comment from Hotel Management
10-Apr-2018 by Siamanta, Hotel Management
Thank you so much for the complements. We look forward to hosting you again.
Recommended
for Everyoneby A verified traveller from Nairobi
Nice hotel overlooking the game park
Posted 19-Feb-2018The restaurant and bar overlook the game park. What an ambiance!
Comment from Hotel Management
10-Apr-2018 by Siamanta, Hotel Management
Thank you. Hope you spotted some animals as well.
by Douglas
Near the park
Posted 24-Dec-2017 on HotelsNice location
by Martin
Pretty average and full of mosquitoes
Posted 22-Dec-2017 on HotelsKept me waiting at reception with my 16 month old daughter. The room wasn't ready even though it was way after check in time.
There were no towels in the room and it was full of mosquitoes. my daughter was bitten many times.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
Dear Martin,
This is not our usual service and we apologize for the wait and Mosquito's. We have taken you feedback seriously and have looked into the matter to improve our operations.
Kindly accept out most sincere apologies.
Best regards
by A verified traveller
Love the terrace
Posted 19-Dec-2017 on HotelsI enjoy this hotel. Good service, comfortable, and the terrace overlooking the park is the best.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
We are Happy you enjoyed the view and look forward to hosting you again.
by Andrew
A good hotel conveniently close to the airport
Posted 07-Dec-2017 on HotelsWhen in Nairobi I always stay at the Ole Sereni when I need a hotel that is convenient for the airport. The hotel facilities are good and I like it's style in addition to the steak house which is one of the best in town, with great views out over the National Park.
Comment from Hotel Management
01-Feb-2018 by Siamanta, Hotel Management
Dear Andrew. Thank you for the wonderful complements. Hopefully we will see you again very soon.
by Josue
Good location and well connected to business area
Posted 27-Nov-2017 on Hotelswell located; however, you cant walk around
Comment from Hotel Management
07-Dec-2017
Dear Joshue,
Thank for taking time to give us your feedback.
We hope to host you again in the near future
Recommended
for Everyoneby A verified traveller from Maryland, USA
Nice hotel with easy access to the airport.
Posted 24-Nov-2017Staff and hotel facilities were great. But they need to do something about the mosquitoes. Impossible to sit outside comfortably, even with mosquito repellent on.
Comment from Hotel Management
07-Dec-2017 by Siamanta, Hotel Management
Dear David,
Thank you for your kind review. We will look into having replants for the mosquitoes.
by A verified traveller
Very Good!
Posted 13-Nov-2017 on HotelsEnjoyed our stay very much
Comment from Hotel Management
07-Dec-2017
Thank you for your kind review
by A verified traveller from London
Posted 05-Nov-2017
I'm a frequent guest but the room was on the road side of the hotel and also the noise from the room above was dreadful. I also hate being asked if I have had anything from the mini bar and the housekeeping being asked to check
