Ratings based on 256 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveller
Not a value for money
Posted 31-Jan-2017 on HotelsNot really a value-for-money. Room was HOT - A/C did not work, Music blasting into the room from common areas most of the night and all afternoon on Sunday. Over priced and Overrated . No real viewing of animals possible. More or less just a view of a empty lot with some ground works. There are many other hotels in town much more worth the money. Look at the other ratings - much of the negatives stated are in fact true - few if any of the positives.
by A verified traveller
Isolated issue by hotel left me room-less.
Posted 25-Jan-2017 on HotelsI stay at this hotel during each of my visits to Nairobi. It's comfortable, and I'll continue to book here when the price allows. However, on this reservation, I arrived to the hotel at 24 hours of travel - only to be asked to wait for almost an hour due to a obvious "issue" with my check in. By the time I was told what was really going on it was Midnight - and the staff confirmed that they had made a mistake and overbooked the hotel. I didn't have a room. The manager was apologetic and I do believe this was a mistake. They booked me at another hotel to accommodate - but I was lost hours of rest and had to re-arrange my schedule based on this. Additionally, the hotel they put me in was not entirely comparable in cost or amenities to the Ole Sereni. As mentioned, I'll stay here again - but am waiting for a refund from hotels.com since I did not get the hotel, service, etc that I paid for.
Recommended
for Everyoneby A verified traveller
Good overnight hotel close to the airport
Posted 24-Jan-2017
Pros: Staff, location
I have flown through JKIA a number of times, and this is the first time I've stayed at the Ole Sereni - it wont be the last. The staff are helpful, good comfortable rooms, acceptable food - especially for so late at night, and its closeness to the airport can't be beaten. It's so much easier than dealing with Nairobi's traffic and trying to get to some club or hotel in the centre of the city.
by Masaru
Posted 21-Jan-2017 on Hotels
Recommended
for Everyoneby A verified traveller
Near the airport
Posted 19-Jan-2017
Pros: Close to the airport
Apparently the only good and decent hotel near the airport. A bit expensive for a transit night. Nothing to say about the service or the facilities as it is very good.
by A verified traveller
Posted 13-Jan-2017 on Hotels
The air conditioner was off when I got into the room at midnight and it never cooled off! Hot night it was!
Comment from Hotel Management
17-Jan-2017 by General Manager, Hotel Management
Dear Valued Guest,
Greetings from Ole-Sereni.
We value and appreciate your feedback which helps us identify areas we need to improve on towards our guests' satisfaction.
We did identify the problem with the AC and confirm the situation has been rectified.
We do apologize for any inconvenience caused and remain hopeful for a second chance when your travel plans bring you back to Nairobi.
by A verified traveller
Not as advertised!
Posted 09-Jan-2017Very small rooms..expensive like hell. Not as clean as thought of.
Comment from Hotel Management
17-Jan-2017 by FOM, Hotel Management
Dear Valued Guest,
Greetings from Ole-Sereni.
We appreciate your feedback which enables us identify areas we need to improve on towards our guest comfort and satisfaction.
Please clarify on the issue of cleanliness or where you felt we failed to meet your expectation on cleanliness.
by A verified traveller
Big disappointment
Posted 31-Dec-2016 on HotelsIt took us one hour to find hotel entrance. I ended up paying 140 USD while the site indicated 117 USD special price. We waited 20 mms to get the room who was on the highway although site hotel.com said park tesrve view.
by GREGORY
Convenient & efficient airport pick up & drop off
Posted 27-Dec-2016 on HotelsMy stay was normal. The airport service was brilliant. The room was just average. There was nothing unique that would make me choose to stay at your hotel over others in the same category. The sink took forever to drain water and after having a quick shower, there was water all over the floor despite the protective glass. The selection of drinks in the mini bar was extremely limited. Positioning of power sockets is not well thought of in my opinion given the arrangement of your rooms. Perhaps it's better in other rooms I don't know...
by Andrew
Good hotel with African style close to the airport
Posted 26-Dec-2016 on HotelsThe Ole Sereni has a very 'African' feel and is a nice hotel with view over the Nairobi National Park. The restaurants are pretty good and the rooms clean and pretty comfortable, though nothing really special. If you are looking for a nice hotel close to the international airport then the Ole Sereni ticks the right boxes.
