Ratings based on 280 Verified Reviews

4.0 out of 5
82% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Nairobi

Nice hotel overlooking the game park

Posted 19-Feb-2018
The restaurant and bar overlook the game park. What an ambiance!
4 out of 5
Recommended
for Everyone
by A verified traveller from Maryland, USA

Nice hotel with easy access to the airport.

Posted 24-Nov-2017
Staff and hotel facilities were great. But they need to do something about the mosquitoes. Impossible to sit outside comfortably, even with mosquito repellent on.
Comment from Hotel Management
07-Dec-2017 by Siamanta, Hotel Management
Dear David, Thank you for your kind review. We will look into having replants for the mosquitoes.
4 out of 5
by A verified traveller

Very Good!

Posted 13-Nov-2017 on Hotels
Enjoyed our stay very much
Comment from Hotel Management
07-Dec-2017
Thank you for your kind review
3 out of 5
by A verified traveller from London

Posted 05-Nov-2017
I'm a frequent guest but the room was on the road side of the hotel and also the noise from the room above was dreadful. I also hate being asked if I have had anything from the mini bar and the housekeeping being asked to check
3 out of 5
Recommended
for Everyone
by A verified traveller from Darwin Austrslia

Nice hotel close to the airport

Posted 04-Nov-2017
Sadly the room we had was close to the lift which had an extra security door access to the rooms. This meant we heard every person access the door until the early hours of the morning while we were trying to sleep. We also had mosquito's in our room.
5 out of 5
by Carlos

This traveller left a rating score only Posted 29-Oct-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Picture is Misleading

Posted 17-Oct-2017 on Orbitz
Loved -- extraordinary artwork, friendly helpful staff who are guarded at first but respond to warmth and respect, pleasing atmosphere, good food from a variety of cuisines. Disappointed -- the picture of the hotel is completely misleading. The area has been developed, including a six-lane highway right behind the hotel, and other hotels and high-rise condominiums are going up now both behind and right next to Ole Sereni. We lost electricity one night due to construction. And the air conditioning is unreliable. My biggest disappointment -- the "watering hole" visible from the Nairobi National Park side of the hotel (which you'll want to pay extra for unless you want highway noise) only has water in the rainy season. The hotel used to supply water year-around but lost that arrangement somehow. We saw 9 animals in 5 days. I wouldn't have minded so much if the pictures created an accurate expectation. Also, plan lots and lots of time if you order off the menu. The restaurant is understaffed and disorganized.
1 out of 5
by A verified traveller

terrible hotel terrible attitude

Posted 15-Oct-2017
They had overbooked the room, so instead of the non smoking club room with a park view they gave me a tiny room with no view in the smoking section which smelt revolting. And then they lied to me about when my room would be ready the next day. Hotel is also looking very tired and dated. Do not stay there
5 out of 5
by Robert

A Gem in Nairobi

Posted 28-Sep-2017 on Hotels
From check-in through check-out, our three was an exceptional experience. All staff we encountered were professional, friendly, attentive without being intrusive, helpful, courteous and executed great hospitality. We used the laundry service. It was excellent, reasonably price and timely. Food service was great from the Sunday brunch through our other meals on -site. Our room had an excellent view of the Nairobi National Park. Overall, an outstanding lodging experience.
3 out of 5
by A verified traveller from uk

Very disappointed

Posted 22-Sep-2017
Location: Handy for the airport
I have stayed a the Ole Sereni many times before and had no problems. We eat in the Eagle Restaurant. Service was awful, 45 mins after we ordered food arrived and then it was cold. Wine was sweet after being told it was dry. Music playing right under our bedroom window.