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Reviews of Fahari Palace Serviced Apartments

4 out of 5
Fahari Palace Serviced Apartments
Church Road, Westlands, Nairobi

Reviews

6.6
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 4 out of 9 reviews" "
Rating 4 - Poor. 2 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

8.0/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Balcony on all floors... Floors had nice tiles. including the balcony and stairwell Liked the paint/colors as well.. Convenient location Friendly/courteous/helpful staff Heatihg/cooling unit would move this review to excellent
Stayed 6 nights in Apr 2021
Response from Fahari Palace on 22 Apr 2021
Dear Esteemed guest, Greetings we appreciate your review and we welcome you again to stay with us for your next visit. Regards Reservations

6/10 Okay

Richard

UNIMPRESSED
The apartments could do with a major clean staff were friendly and helpful but did fail to confirm information required. Dont think I will book a stay there again.
Stayed 2 nights in Feb 2020
Response from christine on 3 Mar 2020
Dear Richard, Good morning? we want to thank you for taking your time for giving us your honest view about our apartments, we are sorry that our staff did not relay to you the information required and we are also sorry that you feel that way towards our apartments, we promise to improve. Thank you for staying with us. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My honest opinion
Good weather friendly helpful staff, just the mosquitoes are a pain, all in all would recommend to friends and I would book that hotel again.
Stayed 2 nights in Mar 2019
Response from fahari on 25 Mar 2019
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Fahari.

4/10 Poor

Carlos

Disliked: Staff & service, property conditions & facilities, room comfort
The rooms were clean and the apartment I near malls and banks however they have poor service,maids ,receptionist are not friendly,on the day of checking out they gave me a wrong receipt with a higher figure,which was later corrected.
Stayed 28 nights in Jan 2019
Response from Fahari Palace on 25 Feb 2019
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the apartment but were sorry to hear there were some issues with the service. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards,

6/10 Okay

Verified traveller

Disliked: Cleanliness
People were nice. Up the cleanliness a little
Stayed 6 nights in May 2018
Response from Fahari on 26 Oct 2018
Thank you so much for your feedback, and also thank you for choosing to stay with us. We will definitely look into it.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Noisy due to tented church.
Stayed 3 nights in May 2018
Response from fahari on 13 Jun 2018
thank you for the feedback

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rate high for that type of facility. Friendly staf
It's an apartment, room size is fine, breakfast was not good, bathrooms were not clean, had a lot of mildew. Curtains looked like they haven't been washed for some time. Things that can annoy you if you stay there longer. Does not deserve that kind of rate.

6/10 Okay

JoAnn, new york, ny

Liked: Cleanliness, property conditions & facilities, room comfort
No hot water
While the room itself was very nice and spacious there was no hot water available. Also, part of the reason I booked is because it said there was a free airport shuttle. This also does not exist. I had to call an Uber to take me to the airport.

10/10 Excellent

Paolo, Catania

Business traveller, Travelled with group
Liked: Staff & service
Mi sono trovato bene, ben accolto, l'appartamento era grande, pulito. Anche fuori orario mi hanno aperto il bar, e la colazione era soddisfacente. Non c'è l'ascensore, ma può essere fastidioso solo se stai ai piani alti.
Stayed 2 nights in Oct 2019
Response from Fahari Palace Apartment on 22 Oct 2019
Dear Paolo Good morning We appreciate for taking your time to write about your experience in Fahari Palace ,we notice you had a challenge in going to a upper floor but for your next visit we will give a room on the lower floor. We look forward to hosting you for your next visit. Sorry for any inconveniences caused. Regards Christine Muoki