Title: Mercure Nagano Matsushiro Resort & Spa Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Mercure Nagano Matsushiro Resort & Spa Hotel with a full-service spa, near Matsushiro Castle ![Hot springs](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/fa7746f6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/c14c7fac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/ec0b7ed9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/07ad108d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/9c6c2021.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Mercure Nagano Matsushiro Resort & Spa provides an upscale retreat close to historic sites. Guests enjoy the indoor public bath, hot springs, and sauna facilities. The property offers high-speed WiFi throughout, a spa tub for relaxation, and karaoke for evening entertainment. 8.0 Very good ## Popular amenities - - Spa - All-inclusive - 24/7 front desk - Parking included - Laundry £50 10 Nov - 11 Nov ## Room options ### Check availability for these dates Tonight [Oct 15 - Oct 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 16 - Oct 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-16&endDate=2025-10-17&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=3892570&PinnedHotelID=3892570&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 9 of 9 rooms ![Classic Room, Japanese style, 4 Futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/ec0b7ed9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 4 Futon beds, Mountain view 7.6 Good 9 reviews ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 7 - 4 Single Futons ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 1 Double Bed with Sofa bed, Mountain View 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room with 2 single beds and 1 sofa bed, Mountain view 8.4 Very good 46 reviews ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 5 - 3 Single Beds ![Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/b39ff549.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Japanese style, 2 single beds and 2 futon beds, Mountain view 7.0 Good 6 reviews ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 7 - 2 Single Beds and 2 Single Futons ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 9 - 2 Single Beds and 1 Double Sofa Bed ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, Multiple Beds, Mountain View ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 5 - 2 Single Beds and 1 Double Sofa Bed ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds, Mountain View ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 5 - 2 Single Beds ![Deluxe Suite, Multiple Beds | In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/81b17d2e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, Multiple Beds ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 8 - 4 Single Beds ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/4000000/3900000/3892600/3892570/28b83f51.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Room, 2 Single Beds ### Highlights Air conditioning Heating Fridge TV Shower/bath combination Bidet Hairdryer Satellite channels - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Royal-Hotel-NAGANO.h3892570.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Royal-Hotel-NAGANO.h3892570.Hotel-Information) ## About the area Located in Nagano, Mercure Nagano Matsushiro Resort & Spa is in the historical district. Matsushiro Castle and Former Matsushiro Literary and Military School are notable landmarks, and some of the area's activities can be experienced at Sugadaira Ski Resort and Minenoharakogen Ski Area. Looking to enjoy an event or a match? See what's going on at Nagano Olympic Stadium or M-Wave Olympic Memorial Arena. With canoeing and fishing nearby, you'll find plenty of adventures in the water. [Visit our Nagano travel guide](https://www.expedia.co.uk/Nagano.dx6127975) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.57141%2C138.20068&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FWIW4zUh8n6LtCswOdcTlLcf8vU=) 1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215 ### What's nearby - Matsushiro Castle - 11 min walk - 0.6 miles - Nagano City Museum - 4 min drive - 2.3 miles - Nagano Olympic Stadium - 5 min drive - 3.5 miles - M-Wave Olympic Memorial Arena - 10 min drive - 7.5 miles - Zenko-ji Temple - 13 min drive - 8.0 miles ### Getting around - Shinonoi Station - 7 min drive - Chikuma Obasute Station - 16 min drive ### Restaurants - ‪マクドナルド - ‬4 min drive - ‪はま寿司長野篠ノ井店 - ‬4 min drive - ‪OYAKI FARM（おやきファーム）BY いろは堂 - ‬2 min drive - ‪ゆで太郎・もつ次郎 篠ノ井バイパス店 - ‬6 min drive - ‪信州ラーメン人力車篠ノ井バイパス店 - ‬4 min drive ## About this property ### Mercure Nagano Matsushiro Resort & Spa Upscale hotel near Matsushiro Castle Located close to Former Matsushiro Literary and Military School and Nagano Olympic Stadium, Mercure Nagano Matsushiro Resort & Spa provides an indoor public bath (no minerals), dry cleaning/laundry services and a sauna. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a hot tub and a restaurant. Other perks at this hotel include: - Free self-parking - Buffet breakfast (surcharge), hot springs on-site and an electric car charging station - Luggage storage, a 24-hour front desk and a vending machine - Guest reviews speak well of the overall condition Room features All 345 rooms feature comforts such as air conditioning, as well as perks such as free WiFi and safes. More conveniences in all rooms include: - Bathrooms with bidets and shower/bath combinations - TVs with satellite channels - Fridges, heating and desks ### All-inclusive details All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply). ### Awards and affiliations This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests. ## Similar properties ![Front of property – evening/night](https://images.trvl-media.com/lodging/58000000/57430000/57428000/57427998/2cdea210.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TENNEN-ONSEN HOTEL LiVEMAX PREMIUM Nagano-ekimae Kurita - Free WiFi - Air conditioning - Laundry - Housekeeping 7.8 Good 323 reviews £41 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=57427998&PinnedHotelID=57427998&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1230000/1228500/1228446/0a640410.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel JAL City Nagano Minaminagano - 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Breakfast included - Free WiFi - Air conditioning - Parking available 8.4 Very good 478 reviews £52 3 Nov - 4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=91156739&PinnedHotelID=91156739&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, blackout curtains, soundproofing, iron/ironing board](https://images.trvl-media.com/lodging/6000000/5780000/5770200/5770163/64dce166.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sotetsu Fresa Inn Nagano Zenkojiguchi Minaminagano - Free WiFi - Air conditioning - Breakfast available - Business services 8.8 Excellent 1,011 reviews £67 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=5770163&PinnedHotelID=5770163&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/18000000/17370000/17369800/17369748/b7fa9a9f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Toyoko Inn Nagano Station Zenkoji Minaminagano - Breakfast included - Free WiFi - Air conditioning - Parking available 8.0 Very good 642 reviews £52 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=17369748&PinnedHotelID=17369748&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/80000/72300/72222/90eead56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Saihokukan Hotel Minaminagano - Parking included - Free WiFi - Restaurant - Air conditioning 8.0 Very good 172 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=72222&PinnedHotelID=72222&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Electric car charging station on site - Free uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children - A restaurant ### Restaurants on site - 四季 ### Things to do - Full-service spa - Hot springs - Sauna ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service ### Full-service spa - Hot tub - Hot/mineral springs - Public indoor bath (no minerals) - Public outdoor mineral hot springs (onsen) - Sauna - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Banquet hall - Built in 1996 - Designated smoking areas (fines apply) ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Partially-open bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - TV with satellite channels ### Food and drink - Refrigerator ### More - Air conditioning - Desk - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 1 AM ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults and JPY 1815 to 2178 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children for items such as extra bedding and meals. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Shinshu-matsushiro Royal Shinshu-matsushiro Royal Hotel Shinshu-matsushiro Royal Hotel Nagano Shinshu-matsushiro Royal Nagano Shinshu Matsushiro Royal Hotel Royal NAGANO Royal Hotel NAGANO Mercure Nagano Matsushiro & Mercure Nagano Matsushiro Resort Spa Mercure Nagano Matsushiro Resort & Spa Hotel Mercure Nagano Matsushiro Resort & Spa Nagano Mercure Nagano Matsushiro Resort & Spa Hotel Nagano ## Frequently asked questions ### Is Mercure Nagano Matsushiro Resort & Spa pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Mercure Nagano Matsushiro Resort & Spa? > As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Mercure Nagano Matsushiro Resort & Spa on 10 Nov 2025 start from £50.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Nagano-Hotels-Royal-Hotel-NAGANO.h3892570.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Mercure Nagano Matsushiro Resort & Spa? > Self-parking is free at this property. ### What time is check-in at Mercure Nagano Matsushiro Resort & Spa? > Check-in start time: 3 PM; check-in end time: 1 AM. After-hours check-in is not available. ### What time is check-out at Mercure Nagano Matsushiro Resort & Spa? > Checkout is at 11:00 AM. ### Are there all-inclusive benefits at Mercure Nagano Matsushiro Resort & Spa? > Some rate plans available at this property are all-inclusive. ### Where is Mercure Nagano Matsushiro Resort & Spa located? > Located in Matsushiro, this spa hotel is within 1 mi (2 km) of Matsushiro Castle and Former Matsushiro Literary and Military School. Nagano Olympic Stadium and Nagano Prefectural Museum of History are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Mercure Nagano Matsushiro Resort & Spa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Location ### 8.0 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 233 8 - Good 206 6 - Okay 99 4 - Poor 35 2 - Terrible 25 ### 10/10 Excellent #### Mattie 19 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay! ##### Mattie Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Olga 9 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I really enjoyed my stay :) the hotel was clean and beautiful and my room was very comfortable ##### Olga Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Joel 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Best accommodations and location for the price. ##### Joel Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Taylor 9 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms were amazing! ##### Taylor Stayed 3 nights in Feb 2025 ### 8/10 Good #### David 29 Sept 2025 Liked: Cleanliness, amenities, property conditions & facilities The area is picturesque with nice views of the mountains. There are two supermarkets and a petrol station close by. The interchange for the highway is 2 minutes away. There are a number of restaurants fairly close. The yakiniku restaurant gets booked up pretty quick so be sure to make a reservation. The former Sanada residence and military school are worth taking a look at too. They are just a couple of minutes away. The hotel itself is fresh and clean, with free sparkling wine, beer and snacks in the evening, then free spirits as a nightcap from 9pm. The onsen baths are a good size with access to a smaller outside rotenburo. The Japanese style room we stayed in was spacious with a separate seating are next to the window with a mountain view. ##### David Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Fazuly 12 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Room was spacious and the onsen was good ##### Fazuly Stayed 4 nights in Feb 2025 ### 8/10 Good #### Teresa 25 Mar 2025 Liked: Cleanliness, staff & service, amenities Food quality is good, the hotel is a bit old and need to refurnish ##### Teresa Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Yuko 27 Jul 2025 Liked: Cleanliness The room was spacious and comfortable. The facilities are old but clean (though I noticed some water stains in the toilet). The check-in staff was kind and helpful, but the person I spoke with on the phone tried to charge extra for breakfast even though it was already included, which felt unreliable. However, the bath and breakfast were excellent, so I’m satisfied overall and would stay again. ##### Yuko Stayed 1 night in Jul 2025 ### 4/10 Poor #### Matthew 14 Jul 2025 Disliked: Cleanliness Poorly staffed and dated rooms ##### Matthew Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Isabella 10 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good hotel, location was a bit hard to get public transportation sometimes ##### Isabella Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Jessica 9 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Breakfast buffet ##### Jessica Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### joshua 19 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This has been by far one of the best hotels. The room isn’t of super high end luxury, but the onsen was one of the best. The buffet for breakfast competes with the level of a high end Las Vegas resort. And staff is excellent and multilingual. ##### joshua Stayed 1 night in Feb 2025 ### 8/10 Good #### Alexander 21 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful views of the mountains and walkable distance to Matsushiro Castle Ruins. The location is a bit far from Nagano City so I takes a bus to get back to city for more dining and nightlife options. Breakfast buffet was great with a huge variety of japanese and western choices. ##### Alexander Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Alfred 7 Mar 2025 Liked: Amenities One of the nicest places we’ve ever stayed. Super nice room, huge amount of space, two very comfortable double beds. Very nice sitting area, great view. Very nice onsen, and very very reasonably priced. Can’t wait to go back. Highly recommended!! ##### Alfred Stayed 2 nights in Feb 2025 ### 8/10 Good #### Brian 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good value Good hotel. A bit away from the main area of town so the dinner choices are limited. ##### Brian Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Takanori 28 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast buffet was great and you will love it. But they gave us wrong room although I booked bigger room online and the room’s floor had huge stains. And when I stayed there, men’s hot spring was broken and we had scheduled for sharing one hot spring space and it was so crowded and I couldn’t relax at all. That was my unlucky experience. ##### Takanori Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Jeremy 20 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel facilities are amazing. Room is ckean and spacioud. Onzen is fantastic. Laundry is excellent. Great view of ghe mountains. ##### Jeremy Stayed 2 nights in Feb 2025 ### 8/10 Good #### Andrew 22 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Large hotel with Onsen Large hotel with a nice large Onsen for guest use. Rather far from central Nagano. Need to either take the hotel bus that goes every hour or take the local bus. Supermarket and Lawson store within walking distant from 5 minutes. Breakfast available on site. Good selection. However if staying several nights it can get a bit repetitive. ##### Andrew Stayed 3 nights in Apr 2025 ### 8/10 Good #### Frank 8 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort almost perfect, non English speaking people at the counter are very helpless and not able to give info about hotel or travel information or what about the hotel around. ##### Frank Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Verified traveller 1 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do not buy meals Hotel it self is ok but the dinner and breakfast buffet ia definitely not worth the money. The bento from nearby supermarket would have been better ##### Verified traveller Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### William 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Hotel and Onsen in Nagano Amazing hotel and spa in Nagano area. About 30mins by bus from Nagano Station to Kandabashi station. Then 2min walk to the hotel. Hotel has an onsen which is great! Lobby has drinks and snacks at different times of the day. Includes unlimited soft drinks, alcohol, tea, coffee, water and snacks. Coin laundry with dryer is available if you need to wash clothes. Great view of the mountains from our room. ![](https://a.travel-assets.com/ugc/hotel-reviews/9C9CC03B62419EA2407326AA0F62A6951DCB24DD1739429721225.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/D5372930EAEF385EBB78BD3551767325E0BFE3A61739429721145.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/24FCC9E79D3930AB3AEF7C9CC05C4D503900F0991739429720239.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/FD90C30C93FFA078755BD71FA1578C41227016851739429720653.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 2 nights in Feb 2025 ### 6/10 Okay #### Dan 3 May 2025 Liked: Staff & service #### Not what was expected Large hotel with lots of tour bus traffic. Large lobby, lounge is only open for one and a half hours. Stayed in a traditional Japanese style room that could sleep 7. Four people was very tight. No complimentary coffee. Extensive breakfast buffet needing reservations and expensive. Floor we were on was in need of renovation. Could have been cleaner. ##### Dan Stayed 3 nights in Apr 2025 ### 8/10 Good #### LO WEE 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Generally good except for the drinking water replenishment. While I understand that this is a premium spring water offering, the guest should not be deprived of their rightful allocation. My daughter tried to secure the replenishment for the 3rd night on the parent's behalf but was refused and instead, was given one. Maybe it will be better off to place these allocations in the room rather than having to claim over the counter. ##### LO WEE Stayed 3 nights in May 2025 ### 4/10 Poor #### Penny 23 Apr 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A long way from anywhere A long way from Nagano Station. A long way from anything. Did not receive a reply from the hotel when making enquiry with regard to a courtesy bus/car. Lobby was huge; hotel was huge; room was spacious; bed was lumpy; 'capsule' bathroom smelt from poor drainage. Staff were efficient and polite. The courtesy bus on the hour may have been improved with half hourly rather than hourly schedule and start earlier as distances needed to be factored in to excursions. ##### Penny Stayed 4 nights in Apr 2025 ### 8/10 Good #### Amanda 18 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities We were a bit worried before arriving, due to some very mixed reviews. However, our stay was good. We used the shuttle bus without any problems, there was always space. There is a lot of choice in the breakfast and evening buffets. Our booking through Expedia also allowed access to "the lounge" where you could get drinks and nibbles at set times, late afternoon and evening. The only annoying thing was a booking system for breakfast and dinner. Dinner slots went live at 3pm and breakfast at 9pm so you had to remember to log in and book. Some slots were obviously given to large coach parties, as some were blocked out even at 3pm on the dot. However, I appreciate they are trying to control the flow of the buffet restaurant so they have to do something. All in all we had a good stay. ##### Amanda ## Expedia's Latest Trends ### Hotels > [The Westin Fort Lauderdale Beach Resort](https://www.expedia.co.uk/Fort-Lauderdale-Hotels-The-Westin-Fort-Lauderdale-Beach-Resort.h17159.Hotel-Information) > > [Hotel Cádiz Bahía by Q Hotels](https://www.expedia.co.uk/Cadiz-Hotels-Cadiz-Bahia-Hotel.h87482823.Hotel-Information) > > [IntercityHotel Frankfurt Hauptbahnhof Süd](https://www.expedia.co.uk/Frankfurt-Hotels-IntercityHotel-Frankfurt-Hauptbahnhof-Sud.h27833451.Hotel-Information) > > [Avli Lounge Apartments](https://www.expedia.co.uk/Rethymno-Hotels-Avli-Lounge-Apartments.h2946933.Hotel-Information) > > [One Suite Hotel](https://www.expedia.co.uk/Dubrovnik-Hotels-One-Suite-Hotel.h19267180.Hotel-Information) > > [Hotels in Al-'Ula](https://www.expedia.co.uk/Al-Ula-Hotels.d6131697.Travel-Guide-Hotels) > > [Hotels near RSPB Arne](https://www.expedia.co.uk/RSPB-Arne-Hotels.0-l553248621532491058-0.Travel-Guide-Filter-Hotels) > > [Hotels in Bonn](https://www.expedia.co.uk/Bonn-Hotels.d6056627.Travel-Guide-Hotels) > > [Grand Sunset Princess - All Inclusive](https://www.expedia.co.uk/Playa-Del-Carmen-Hotels-Grand-Sunset-Princess-All-Suites-Resort.h49260249.Hotel-Information) > > [Estelai | Apartment with breathtaking front line Ocean views](https://www.expedia.co.uk/Tias-Hotels-Estelai-Apartment-With-Breathtaking-Front-Line-Ocean-Views.h21793603.Hotel-Information) > > [Hollywood Beachside Boutique Suites](https://www.expedia.co.uk/Fort-Lauderdale-Hotels-Hollywood-Beachside-Boutique-Suites.h4521179.Hotel-Information) > > [Holiday Parks County Galway](https://www.expedia.co.uk/County-Galway-Holiday-Parks.d603082-aaHolidayParks.Travel-Guide-Accommodation) > > [Hotel Condal](https://www.expedia.co.uk/Barcelona-Hotels-Hotel-Condal.h1886689.Hotel-Information) ### Flights > [Flights from Faaa (PPT) to Bora Bora (BOB)](https://www.expedia.co.uk/lp/flights/ppt/bob/papeete-to-bora-bora) > > [Flights from London (LHR) to Niagara Falls (IAG)](https://www.expedia.co.uk/lp/flights/lhr/iag/london-to-niagara-falls) ### Cars > [Car hire in Kolymbia](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Kolymbia.d6052016.Car-Hire-Guide) > > [Avis Car Rentals In London](https://www.expedia.co.uk/Avis-Car-Rentals-In-London.d178279-c41.Car-Rental-Guide-Suppliers) > > [Enterprise Car Rentals In Sudbury](https://www.expedia.co.uk/Enterprise-Car-Rentals-In-Sudbury.d5705-c15.Car-Rental-Guide-Suppliers) ### Activities > [Things to do in Port Said](https://www.expedia.co.uk/Things-To-Do-In-Port-Said.d10690.Travel-Guide-Activities) > > [Things to do in Kardamena](https://www.expedia.co.uk/Things-To-Do-In-Kardamena.d181068.Travel-Guide-Activities) > > [Things to do in Newport](https://www.expedia.co.uk/Things-To-Do-In-Newport.d5623.Travel-Guide-Activities) ### Packages > [Singapore Holidays](https://www.expedia.co.uk/Singapore.d3168.Holidays-City-Breaks) > > [Kiruna Mine](https://www.expedia.co.uk/Kiruna-Mine-Kiruna.d6120804.Attraction) > > [Martinique](https://www.expedia.co.uk/lp/theme-holidays/all-inclusive-holidays/113/Martinique) > > [Swiss Alps Holidays](https://www.expedia.co.uk/Swiss-Alps.d553248630201290476.Holidays-City-Breaks) > > [St. Marie Holidays](https://www.expedia.co.uk/St-Marie.d6125654.Holidays-City-Breaks) ### General > [Visit Callow End](https://www.expedia.co.uk/Callow-End.dx3000458560) > > [Visit Abergynolwyn](https://www.expedia.co.uk/Abergynolwyn.dx3000012590) > > [Visit Birmingham](https://www.expedia.co.uk/Birmingham.dx6023342)