Title: Shibu Onsen KOKUYA Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6126721&destination=Yamanouchi%2C+Nagano+Prefecture%2C+Japan&selected=11445742&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shibu Onsen KOKUYA Travelers find natural hot springs and rejuvenating massages tucked away in the mountains, where traditional Japanese hospitality creates a peaceful retreat ## Photo gallery for Shibu Onsen KOKUYA ![Public bath - Shibu Onsen KOKUYA (Yamanouchi)](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/c7b8bb10.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels - Shibu Onsen KOKUYA (Yamanouchi)](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/475834a4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Japanese-Style Room with Open-Air Bath | View from room - Shibu Onsen KOKUYA (Yamanouchi)](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/2fd204aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Shibu Onsen KOKUYA (Yamanouchi)](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/8f6e8e89.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels - Shibu Onsen KOKUYA (Yamanouchi)](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/abecad10.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Shibu Onsen KOKUYA offers a tranquil mountain escape with natural hot springs and a sauna. Guests can book massages, browse local shops, or enjoy authentic Japanese cuisine at three restaurants. The staff creates a genuinely welcoming atmosphere for visitors. ## Reviews 9.4 Exceptional ## Popular amenities - Spa - Parking included - Free Wi-Fi - Air-conditioning £228 17 Apr - 18 Apr ## Room options ### Check availability for these dates Tonight [Mar 20 - Mar 21](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-21&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 21 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 20 - Mar 22](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=11445742&PinnedHotelID=11445742&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Deluxe Japanese-Style Room with Open-Air Bath ![Deluxe Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/4ded158f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Japanese-Style Room with Open-Air Bath - 1 bedroom - Sleeps 4 - 2 Large Single Beds and 2 Single Futons ### View all photos for Superior Japanese-Style Room with Open-Air Bath ![Superior Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/75b6b69a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Japanese-Style Room with Open-Air Bath 9.0 Wonderful 2 reviews - 1 bedroom - Sleeps 4 - 4 Single Futons ### View all photos for Standard Japanese-style Room with Open-Air Bath ![Standard Japanese-style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/291c6911.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese-style Room with Open-Air Bath 10.0 Exceptional 3 reviews - 1 bedroom - Sleeps 3 - 3 Single Futons ### View all photos for Standard Japanese-Style Room with Shared Bathroom ![Standard Japanese-Style Room with Shared Bathroom | Minibar, in-room safe, individually decorated, individually furnished](https://images.trvl-media.com/lodging/12000000/11450000/11445800/11445742/4cfc81ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Japanese-Style Room with Shared Bathroom 10.0 Exceptional 1 review - Sleeps 4 - 4 Single Futons ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Shibu-Onsen-KOKUYA.h11445742.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Shibu-Onsen-KOKUYA.h11445742.Hotel-Information) ## About the area Located in Yamanouchi, Shibu Onsen KOKUYA is in the entertainment district. Shibu and Yudanaka Hot Spring are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Jigokudani Monkey Park. Biande Shinshu Nakano and Taikan Bonsai Museum are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails and other activities like skiing. [Visit our Yamanouchi travel guide](https://www.expedia.co.uk/Yamanouchi.dx6126721) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.73450%2C138.43283&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=39fKq1LsmPEN8rcNRI7OcJ3gHFg=) 2200 Hirao, Yamanouchi, Shimotakai-gun, 381-0401 ### What's nearby - ![0_214671247](https://images.trvl-media.com/place/3000664369/ee3e97ad-3ec8-4b85-a45a-c576edc2aa03.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Shibu 1 min walk \- 0.0 miles - ![Mount Asama crater.](https://images.trvl-media.com/place/6157006/060a783e-3713-4a80-877b-cdbea686b50a.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Joshin'etsu-kogen National Park 3 min drive \- 1.3 miles - ![Shiga Kogen Ski Area featuring snow skiing, landscape views and snow](https://images.trvl-media.com/place/6103752/d03cccdb-022b-4642-8bb8-ba00667efbdd.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Shiga Kogen Ski Area 4 min drive \- 1.5 miles - Shibuyu Bridge 1 min walk \- 0.1 miles - Yudanaka Hot Spring 18 min walk \- 1.0 mile ### Getting around - Yudanaka Station 8 min drive - Matsumoto (MMJ-Shinshu - Matsumoto) 97 min drive ### Restaurants - 味処 みかさ 3 min drive - The Farmhouse 3 min drive - 猿座カフェ (ENZA Cafe) 3 min drive - 穂垂亭 HOTARU TEI 3 min drive - ラーメン 徳味 3 min walk ## About this property ### Shibu Onsen KOKUYA Ryokan near Yudanaka Hot Spring Near Shibu, Shibu Onsen KOKUYA provides an indoor mineral hot spring (onsen), shopping on-site and laundry facilities. For some rest and relaxation, visit the outdoor private onsen or sauna, and indulge in a massage. At the 3 on-site restaurants, enjoy breakfast, dinner and Japanese cuisine. Guests can connect to free in-room WiFi. Other perks include: - Free self-parking and valet parking - Full breakfast (surcharge), free train station pick-up and bike hire - Hot springs on-site, karaoke and multilingual staff - Guest reviews speak highly of the helpful staff Room features All rooms are individually furnished, and have comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes. Extra conveniences in all rooms include: - Toilets with electronic bidets and toothbrushes and toothpaste - TVs with cable channels - Fridges, electric kettles and heating ## Similar properties ![Spa](https://images.trvl-media.com/lodging/5000000/4170000/4167800/4167769/b6238823.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tsubakino Yamanouchi - Hot tub - Parking included - Free Wi-Fi - Restaurant 9.4 Exceptional 146 reviews £140 14 Apr - 15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=4167769&PinnedHotelID=4167769&HadPinnedHotel=true®ionId=-1&adults=2) ![Free toiletries, hair dryer, slippers, towels](https://images.trvl-media.com/lodging/6000000/5550000/5542300/5542217/d4cc680c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aburaya Tosen Yamanouchi - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 216 reviews £157 9 Apr - 10 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=5542217&PinnedHotelID=5542217&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/14000000/13530000/13522300/13522203/112cda50.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wafu No Yado MASUYA Yamanouchi - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transport - Free train station pick-up and drop-off shuttle - Free covered self parking on site - Free covered valet parking on site - Limited on-site valet and self parking ### Food and drink - Daily full breakfast available 7:30 AM to 8:30 AM for a fee: JPY 2,200 per person - 3 restaurants - Couples/private dining - Kaiseki meal ### Restaurants on site - HIroma - Tyoseian - Yawaragi ### Things to do - Bicycle rentals - Bicycle tours - Full-service spa - Hot springs - Karaoke - Shopping ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - Gift shop/newsstand - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff ### Full-service spa - 24-hour public bath - Hot/mineral springs - Massage - Private indoor onsen (mineral springs) in communal space - Private outdoor onsen (mineral springs) in communal space - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Sauna - Separate men/women areas in public bath - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in public areas - Smooth flooring in public areas - Upper floors accessible by stairs only ### More - Designated smoking areas - Genkan (entryway) - Traditional architecture ## Room amenities ### Bathroom - Hair dryer (on request) - Private or shared bathroom - Slippers - Toilet with electronic bidet - Toothbrush and toothpaste - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Electric kettle - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Electrical adapters - Heating (climate-controlled) - Individual decor - Individual furnishings - Safe - Tatami (woven mat) flooring - Tokonoma (alcove) ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 PM Minimum check-in age - 18 ### Check-out Check-out before 10:00 AM ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 10:00 AM - 8:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: from approximately JPY 2200 per person The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve access to the public bath facility This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Kokuya Hotel Yamanouchi Shibu Onsen KOKUYA Inn Yamanouchi Kokuya Yamanouchi Kokuya Shibu Onsen KOKUYA Inn Shibu Onsen KOKUYA Yamanouchi Shibu Onsen KOKUYA Ryokan Shibu Onsen KOKUYA Yamanouchi Shibu Onsen KOKUYA Ryokan Yamanouchi ## Frequently asked questions ### Is Shibu Onsen KOKUYA pet-friendly? ### How much does it cost to stay at Shibu Onsen KOKUYA? ### How much is parking at Shibu Onsen KOKUYA? ### What time is check-in at Shibu Onsen KOKUYA? ### What time is check-out at Shibu Onsen KOKUYA? ### Where is Shibu Onsen KOKUYA located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Shibu Onsen KOKUYA Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 96 8 - Good 20 6 - Okay 4 4 - Poor 1 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Elena 4 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love everything about this place. The atmosphere, beautiful hot springs, very nice host. Checkout was smooth, food was delicious ##### Elena Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Nadia 12 Dec 2025 Liked: Cleanliness, staff & service, amenities Staff was very helpful and welcoming.The orovate onsenwas superb ##### Nadia Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Darcy 17 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were amazing, food was fantastic, onsen’s were magical. Can’t wait to go back! ##### Darcy Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### nova 8 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The private onsen in our room was highlight of our stay. Staff was the best, everyone were helpful and efficient. There is a free shuttle to the snow monkey park. ![](https://a.travel-assets.com/ugc/hotel-reviews/10a743b0-7d3c-42cd-8abd-e505e1672dad-1767853495643.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cecb5b69-f54c-4841-bd98-716b772ba610-1767853496310.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### nova Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Diana 28 Dec 2025 Liked: Amenities A great experience. Staff was amazing and made sure our stay was perfect, from the room, meals, onsen and transport. We went with our kids and they said this was their favorite stay during our trip in Japan. Highly recommend. ##### Diana Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Joseph 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, friendly and helpful english speaking staff, an amazing facility with great baths, all in an incredible location. We would recommend anyone going to Yamanouchi and Shibu onsen stay at Kokuya ##### Joseph Stayed 2 nights in Sep 2025 Verified ### 8/10 Good #### Hema 17 Nov 2025 Liked: Cleanliness, staff & service Great location with a historical past. Has 8 onsen on site and rooms have a private onsen. Lots of different ones try on addition to the 9 public baths. Not as personal as I thought It would be given the generational handover Stayed 2 nights and wished I’d only preferred the set meal for one night to experience the night life outside the ryokan. ##### Hema Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Miriam 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wow what an experience. The service was amazing. So glad we decided to spend a night here. The futton was comfortable and the onsen baths were so relaxing. One of the highlights of our trip. ##### Miriam Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Roberto 15 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful ryokan you'll never want to leave Excellent cuisine, wonderful location (private onsen, especially the outdoor ones, are great), kind and friendly staff, beautiful atmosphere at night, traditional and spacious rooms (chilling in the room onsen bath was a dream) ##### Roberto Stayed 1 night in Aug 2023 Verified ### 10/10 Excellent #### Kyle 21 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property in Yamanouchi. Staff was very friendly and the rooms were amazing. The open air bath in the room was serene and relaxing. The private hot springs on the property were all great as well. ##### Kyle Stayed 2 nights in Dec 2023 Verified ### 10/10 Excellent #### Rebecca 6 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel in Shibu Onsen Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want! ##### Rebecca Stayed 1 night in Jan 2025 Verified ### 10/10 Excellent #### Kirill 22 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A great selection of onsens right inside the ryokan. Nice Japanese food in the half board. Very accommodating staff. ##### Kirill Stayed 1 night in Oct 2023 Verified ### 10/10 Excellent #### Blake 28 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff and Manager went out of their way to accomodate our group itinerary, including transportation. ##### Blake Stayed 1 night in Nov 2023 Verified ### 8/10 Good #### Jonathan 15 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for the Onsen and Snow Monkeys Traditional Ryokan with many onsen baths. We had our own outdoor onsen which was nice but you could also use one of the other larger onsen by free reservation, these were great. Traditional Japanese meal for dinner which was lovely and very authentic feeling. Quite expensive. ##### Jonathan Stayed 1 night in Apr 2025 Verified ### 10/10 Excellent #### Lucy 15 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely loved our stay here, it was one of the highlights of our trip. The staff were very attentive and kind and helped us whenever we had a question. We loved the private onsen in our room as well as the option to use the other onsens on the property. The beds were very also one of the most comfortable throughout our entire trip. The dinner and breakfast meals were amazing. We would have loved to stay longer but it was outside of our budget. Thankyou for an amazing experience. ##### Lucy Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Dara 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was one of the most amazing experiences of my entire life. The staff there made everything perfect. I didn’t know a place like this existed and I was deeply impressed by every aspect of our trip here. It’s unreal ##### Dara Stayed 1 night in Nov 2024 Verified ### 10/10 Excellent #### Sara 22 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Such a lovely Ryokan, the staff were all so kind and nice. Super friendly! Explained everything so well and offered pick up from a nearby train station and drop off at local monkey park. The baths were all so different and the vibes were really good. Would definitely go again! I'd recommend everyone to go if you want to stay in the area. ##### Sara Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### Natalie 1 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We cannot say enough good things about this property. The staff were incredibly thoughtful, informative, and fun to chat with! We had never stayed in a ryokan before and would recommend KOKUYA to all our friends and family. The food was incredible and we enjoyed the variety of Onsen available just in the hotel (we never made it to the public onsens). They also had a shuttle to the snow monkey park in the morning, and will transport your luggage back to the train station upon departure. We will be back to spend more time in this wonderful place. ##### Natalie Stayed 1 night in Oct 2024 Verified ### 10/10 Excellent #### patricia 20 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return! ##### patricia Stayed 1 night in Mar 2024 Verified ### 10/10 Excellent #### Paul 14 Jan 2024 Liked: Cleanliness, staff & service, property conditions & facilities A traditional Japanese hotel. They served breakfast and dinner. Exceptional. Staff very helpful, punctual, and sweet. The resort even has onsens within the hotel that guests can use. There is about ten of them. We used them instead of using the Puplic Onsen which we also had access to. Only issue was my husband is tall and had to duck in many doorways. Also we are in our 60’s and sleeping on the floor on mats was a bit uncomfortable. But definitely worth it. And going to the Snow Monkey Park was just awesome. Shuttle service was available at 9:15am. It is best to go early. Loved this place for traditional Japan hospitality. ##### Paul Stayed 2 nights in Jan 2024 Verified ### 10/10 Excellent #### Heather 4 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This ryokan was an absolute dream. The staff goes above and beyond to make it worth the price. My husband and I got to Nagano station and the only train to get to the ryokan was out of service and we had to take a bus to the snow monkey park with all our luggage and the ryokan used their shuttle to pick us up. They also provide free shuttle service to the snow monkey park in the morning (timed) and free bagging storage. The staff also had amazing English and explained everything the ryokan had to offer as well as helping us with how to get to our next location. Aside from the staff being great, the room we stayed in was amazing (we had the traditional futons, you get to wear traditional yukatas during your stay, and you have access to 6 or so onsens on the premise (you can privately use alone or with your partner/friends/family) and all 9 public onsens in the town. Also, we did the half board and everything we ate was delicious!!! ##### Heather Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Jacky 7 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities For my overnight trip to Nagano, my focus had always been to visit Togakushi Shrine for the giant cedar trees and Jigokudani Yaen Koen for the snow monkeys. This meant that I had to find lodging that was within a reasonable drive from both locations as one was west of Nagano and the other east. As I favored more of visiting Jigokudani Yaen Koen when there are lesser crowds, which meant early morning hours when the park just opens (keep in mind it takes 45 minutes to hike up to the park), I decided to go with Shibu Onsen Kukuya, which was comfortably situated in Shibu Onsen a small onsen town that is 10 minutes drive away from the park. My overall experience with this Ryokan style lodging was exceptional as they were easy to get in touch with, responsive with inquiries, English friendly and very accommodating to their guest needs. The food that came with my room reservation (dinner & breakfast) was comparable to fine dining that you would find in luxury hotels and restaurants from larger cities like Tokyo and Kyoto. The private onsens found within the premises as well as within certain rooms offer a very intimate and comfortable experience. As for the staff, they all offered a world class service from the moment they greet you to moment they bid you farewell, I was truly impressed by the attention to detail and professionalism that each staff member shared. Overall, Shibu Onsen Kokuya has exceeded my expectations and has provided me with an enjoyable and memorable experience. ##### Jacky Verified ### 10/10 Excellent #### Rodrigo 14 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful location ##### Rodrigo Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Lee 21 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Staff very helpful, nice to experience traditional style rooms and dining. ##### Lee Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Stephanie 12 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The team at Kokuya were excellent throughout our stay - kind, caring and personable, I cannot imagine staying at another Ryokan in the city of Yamaguchi. We are looking forward to seeing Sho-san and the team again very soon! ##### Stephanie Stayed 1 night in Mar 2026 ### Expedia's Latest Trends ### Hotels > - [Center Parcs Het Heijderbos](https://www.expedia.co.uk/Heijen-Hotels-Center-Parcs-Het-Heijderbos.h18632846.Hotel-Information) > - [Lakeside Hotels in Cheltenham](https://www.expedia.co.uk/Cheltenham-Hotels-Lakeside-Hotel.0-0-d4597-tlakesidehotel.Travel-Guide-Filter-Hotels) > - [Hôtel Les 2 Alpes L'Orée Des Pistes](https://www.expedia.co.uk/Les-Deux-Alpes-Hotels-Belambra-Clubs-Les-2-Deux-Alpes-Hotel-Loree-Des-Pistes.h2496205.Hotel-Information) > - [livingrooms Hotels in London](https://www.expedia.co.uk/London-Hotels-Living-Rooms.0-0-d178279--bLivingRooms.Travel-Guide-Filter-Hotels) > - [Hotels near Smoo Cave](https://www.expedia.co.uk/Smoo-Cave-Hotels.0-l6088877-0.Travel-Guide-Filter-Hotels) > - [Shard Riverside Hotel, Bar & Restaurant](https://www.expedia.co.uk/Poulton-Le-Fylde-Hotels-Shard-Riverside-Hotel.h1223447.Hotel-Information) > - [Casino Hotels in Szczecin](https://www.expedia.co.uk/Szczecin-Hotels-Casino-Hotel.0-0-d3355-tCasinoHotel.Travel-Guide-Filter-Hotels) > - [Hotels in West Byfleet](https://www.expedia.co.uk/West-Byfleet-Hotels.d6143376.Travel-Guide-Hotels) > - [Hotels in Potto](https://www.expedia.co.uk/Potto-Hotels.d3000387882.Travel-Guide-Hotels) > - [Cap St Georges Hotel & Resort](https://www.expedia.co.uk/Pegeia-Hotels-Cap-St-Georges-Hotel-Resort.h71618521.Hotel-Information) > - [Hotels with Parking in Blackpool](https://www.expedia.co.uk/Blackpool-Hotels-Hotel-With-Free-Parking.0-0-d619-thotelwithfreeparking.Travel-Guide-Filter-Hotels) > - [TAOYA Kisoji ](https://www.expedia.co.uk/Nagiso-Hotels-Hotel-Kisoji.h11974355.Hotel-Information) > - [Spa Hotels in Luleå](https://www.expedia.co.uk/Lulea-Hotels-Spa-Hotels.0-0-d6144330-tSpaHotels.Travel-Guide-Filter-Hotels) > - [Hotels in Pasikuda](https://www.expedia.co.uk/Pasikuda-Hotels.d6346730.Travel-Guide-Hotels) > - [Golf Hotels in Mexico](https://www.expedia.co.uk/Destinations-In-Mexico-Golf-Hotels.0-0-d117-tGolfHotels.Hotel-Filter-Destinations) > - [Castello Banfi - Il Borgo - Relais et Chateaux](https://www.expedia.co.uk/Montalcino-Hotels-Castello-Banfi-Il-Borgo.h4774015.Hotel-Information) ### Flights > - [Ethiopian Airlines](https://www.expedia.co.uk/Ethiopian-Airlines-Flights.cET.Travel-Guide-Airlines) ### Activities > - [Things to do in Jelenia Gora](https://www.expedia.co.uk/Things-To-Do-In-Jelenia-Gora.d8071.Travel-Guide-Activities) ### Packages > - [Abdou Diouf International Conference Center](https://www.expedia.co.uk/Abdou-Diouf-International-Conference-Center-Diamniadio.d669502167393845248.Attraction) > - [Liberty State Park](https://www.expedia.co.uk/Liberty-State-Park-Jersey-City.d507442.Attraction) > - [Guadalcanal Holidays](https://www.expedia.co.uk/Guadalcanal.d6344166.Holidays-City-Breaks) ### General > - [Visit Honda](https://www.expedia.co.uk/Honda.dx6204207) > - [Visit Frankston](https://www.expedia.co.uk/Melbourne-Frankston.dx7213) ---