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Beds were a bit soft. Pillow was a combination of japanese and western. would have prefered a more firm bed and regular pillows
Friendly front counter staff, greeted immediately and given room key. Room was clean, tidy and cozy, air conditioning and heating sufficient. Air humidifier was placed in room which was appreciated. Left bags behind counter after checkout, no problem. Very cool amenity system where you take/borrow ...
Good 4* hotel in between the main tourist areas - the station / shops and Zenko-ji temple complex. Nagano is not a large city, so perfectly walkable from either location. The hotel itself was fine - staff were welcoming, and happy to converse in either Japanese or English, and check-in / out was ...
Hotel was tucked away in a tiny little street in Nozawa Village. Parking was very limited at the hotel and we in fact got parked in the following morning when we were due to leave. Hotel staff were lovely and their English was good. Room was clean and spacious, had kitchenette so was able to cook ...
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