Title: Hakuba Alps Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=19840785&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hakuba Alps Hotel Winter adventures await at this mountain resort near Hakuba Valley Ski Area, where travelers can warm up in the spa tub after sledding and snowshoeing ## Photo gallery for Hakuba Alps Hotel ![Public bath - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/9326e957.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Standard Room | Bed sheets - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/eed12d45.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/4d831990.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/6d0d3aa4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool, a natural pool - Hakuba Alps Hotel (Otari)](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/2abe81bc.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hakuba Alps Hotel welcomes families with its indoor mineral hot spring and arcade room. Travelers can hit the slopes with convenient ski passes and equipment rentals, then recover in the hot springs or sauna. The resort earns enthusiastic reviews from previous guests. ## Reviews 7.8 Good ## Popular amenities - Pool - Hot tub - Spa - Parking included - Free Wi-Fi - Restaurant £132 23 Dec - 24 Dec ## Room options ### Check availability for these dates Tonight [Dec 20 - Dec 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-20&endDate=2025-12-21&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 21 - Dec 22](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 26 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=19840785&PinnedHotelID=19840785&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds 2 beds Showing 11 of 11 rooms ### View all photos for Standard Room ![Standard Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/915146cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 291 sq ft - Mountain view - Sleeps 4 - 2 Single Beds and 2 Single Futons ### View all photos for Standard Twin Room, 2 Single Beds ![Standard Twin Room, 2 Single Beds | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/9b3478f8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, 2 Single Beds ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 280 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room ![Deluxe Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/2a3999d2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.0 Very good 1 review ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 517 sq ft - Mountain view - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Junior Suite ![Junior Suite | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/c6ffe99d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Separate bedroom Bidet Shower/bath combination Hairdryer Daily housekeeping - 452 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 2 Large Single Beds and 1 Single Sofa Bed ### View all photos for Luxury Suite ![Luxury Suite | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/6535bdb2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Suite ### Highlights Air conditioning Flat-screen TV Separate bedroom Bidet Shower/bath combination Hairdryer Daily housekeeping - 1076 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 2 Large Single Beds ### View all photos for Family Studio ![Family Studio | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/79e63274.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio 10.0 Exceptional 1 review ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - Sleeps 5 - 1 Single Bunk Bed and 2 Single Beds ### View all photos for Superior Twin Room, 2 Single Beds ![Superior Twin Room, 2 Single Beds | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/c7d90f0e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room, 2 Single Beds ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 409 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Superior Room ![Superior Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/82b78f0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 409 sq ft - Mountain view - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Japanese-style Room ![Japanese-style Room | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/0a87696f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room ### Highlights Air conditioning Flat-screen TV Bidet Shower/bath combination Hairdryer Daily housekeeping - 291 sq ft - Mountain view - Sleeps 4 - 4 Single Futons ### View all photos for Japanese-style Room, 1 Bedroom, Pets allowed ![Japanese-style Room, 1 Bedroom, Pets allowed | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/1fa6ba41.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Japanese-style Room, 1 Bedroom, Pets allowed ### Highlights Air conditioning Flat-screen TV Separate bedroom Bidet Shower/bath combination Hairdryer Daily housekeeping - 592 sq ft - 1 bedroom - Mountain view - Sleeps 5 - 2 Single Beds and 3 Single Futons ### View all photos for Standard Suite, 1 Bedroom, Pets allowed ![Standard Suite, 1 Bedroom, Pets allowed | Bed sheets](https://images.trvl-media.com/lodging/20000000/19850000/19840800/19840785/21b47d4e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Suite, 1 Bedroom, Pets allowed ### Highlights Air conditioning Flat-screen TV Separate bedroom Bidet Shower/bath combination Hairdryer Daily housekeeping - 592 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 2 Single Sofa Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hakuba-Alps-Hotel.h19840785.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNagano-Hotels-Hakuba-Alps-Hotel.h19840785.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.76423%2C137.87732&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4YDpHUAyZw2_ipLxw-Ud_ZFYhjk=) 12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano #### What's nearby - Hakuba Norikura Onsen Ski Resort \- 1 min walk \- 0.0 miles - Hakuba Koruchina Ski Area \- 14 min walk \- 0.7 miles - Tsugaike Ski Resort \- 3 min drive \- 1.1 miles - Saera ski resort Oze \- 4 min drive \- 1.5 miles - Hakuba Goryu Ski Resort \- 20 min drive \- 9.7 miles #### Getting around - Chikuni Station - 5 min drive #### Restaurants - ‪レストラン アルプス - ‬4 min drive - ‪シャンボール - ‬1 min walk - ‪Blue Star Hotel - ‬3 min drive - ‪バーガーキング - ‬5 min drive - ‪松ノ木亭 - ‬3 min drive ## About this property ### Hakuba Alps Hotel Hotel near Hakuba Goryu Ski Resort Consider a stay at Hakuba Alps Hotel and take advantage of an indoor mineral hot spring (onsen), an arcade/games room and a steam room. Skiers and snowboarders can spend time on the slopes at this hotel, which offers downhill skiing, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs/mineral springs or the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. Enjoy on-site activities, such as snowshoeing and sledging. In addition to a hot tub, guests can connect to free WiFi in public areas. Other perks at this hotel include: - A seasonal outdoor pool - Free self-parking - Buffet breakfast (surcharge), free bike hire and hot springs on-site - A natural pool, a banquet hall and a front desk safe Room features All 121 rooms feature comforts, such as air conditioning. Extra conveniences in all rooms include: - Bidets, shower/bath combinations and free toiletries ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/6000000/5280000/5271800/5271776/d0b4833f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Green Plaza Hakuba Otari - Hot tub - Spa - Parking included - Free Wi-Fi 8.0 Very good 64 reviews £151 12 Jan - 13 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=5271776&PinnedHotelID=5271776&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12830000/12829700/12829693/dd67ed90.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Montagne Furuhata Hakuba - Hot tub - Spa - Parking included - Free Wi-Fi 7.0 Good 28 reviews £83 23 Dec - 24 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-23&endDate=2025-12-24&selected=12829693&PinnedHotelID=12829693&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/17000000/16270000/16269100/16269009/37fda5bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hakuba PAIPU NO KEMURI Hakuba - Hot tub - Laundry room - Microwave 8.4 Very good 221 reviews £105 6 Jan - 7 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-06&endDate=2026-01-07&selected=16269009&PinnedHotelID=16269009&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/17000000/16410000/16409500/16409491/f691a7ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OberGurgl Hakuba - Parking included - Free Wi-Fi - Breakfast available 9.4 Exceptional 3 reviews £95 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=16409491&PinnedHotelID=16409491&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/44000000/43980000/43973300/43973210/fb6f6561.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpine Lodge Hakuba - Pool - Kids’ pool - Water slide - Parking included 8.0 Very good 20 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=43973210&PinnedHotelID=43973210&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/30000000/29240000/29239100/29239024/9755927e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### VILLA Schole HAKUBA Hakuba - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.0 Wonderful 33 reviews £103 15 Jan - 16 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-15&endDate=2026-01-16&selected=29239024&PinnedHotelID=29239024&HadPinnedHotel=true®ionId=-1&adults=2) ![Spa](https://images.trvl-media.com/lodging/7000000/6830000/6826300/6826258/a23ff9ee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Oak Forest Hakuba - Breakfast included - Parking included - Free Wi-Fi - Restaurant 8.4 Very good 76 reviews £140 24 Dec - 25 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=6826258&PinnedHotelID=6826258&HadPinnedHotel=true®ionId=-1&adults=2) ![Public bath](https://images.trvl-media.com/lodging/43000000/42590000/42583900/42583874/e7cfffa0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Resort Kuroyon by IHG Omachi - Free Wi-Fi - Restaurant - Air-conditioning - Gym 9.2 Wonderful 153 reviews £121 21 Dec - 22 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=42583874&PinnedHotelID=42583874&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/16000000/15920000/15915400/15915367/a250e2e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Land Haus Dancru Netz Echo Land - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 9.4 Exceptional 45 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=15915367&PinnedHotelID=15915367&HadPinnedHotel=true®ionId=-1&adults=2) ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/19000000/18440000/18432100/18432029/c57ebcc9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Meteor Garden Hakuba - Parking included - Free Wi-Fi - Restaurant - Air-conditioning 8.8 Excellent 11 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-03&endDate=2026-01-04&selected=18432029&PinnedHotelID=18432029&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking ### Food and drink - Daily buffet breakfast available 7 AM to 8:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children - 3 restaurants ### Things to do - Arcade/game room - Downhill skiing - Free bicycle rentals - Full-service spa - Hot springs - Hot tub - Natural pool - Ropes course - Sauna - Seasonal outdoor pool - Ski equipment rentals - Ski passes - Ski storage - Sledding - Snow sports gear - Snowshoeing - Steam room - Water sports equipment ### Family friendly - Arcade/game room - Seasonal outdoor pool ### Conveniences - Gift shop/newsstand - Limited-hour front desk - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) ### Business services - 3 meeting rooms ### Outdoors - In a nature reserve - In the mountains - On the boardwalk/promenade ### Full-service spa - Hot/mineral springs - Public indoor mineral hot springs (onsen) - Public outdoor mineral hot springs (onsen) - Sauna - Spa open daily - Yukata (Japanese robes) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bidet - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV ### More - Air conditioning (climate-controlled) ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11 PM Late check-in subject to availability Minimum check-in age - 16 ### Check-out Check-out before 10 AM ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Front desk staffed during limited hours If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 100.00 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hakuba Alps Hotel Otari Hakuba Alps Otari Hakuba Alps Hakuba Alps Hotel Hotel Hakuba Alps Hotel Otari Hakuba Alps Hotel Hotel Otari ## Frequently asked questions ### Does Hakuba Alps Hotel have a pool? ### How much does it cost to stay at Hakuba Alps Hotel? ### Is Hakuba Alps Hotel pet-friendly? ### How much is parking at Hakuba Alps Hotel? ### What time is check-in at Hakuba Alps Hotel? ### What time is check-out at Hakuba Alps Hotel? ### Where is Hakuba Alps Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hakuba Alps Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 8.6 Amenities ### 7.6 Staff & service ### 7.0 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 13 8 - Good 14 6 - Okay 4 4 - Poor 1 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Clyner 22 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained. ##### Clyner Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Raquel 22 Jan 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Good but do your research My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind. ##### Raquel Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Nutsima 14 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staffs are really nice! We would definitely go back ! ![](https://a.travel-assets.com/ugc/hotel-reviews/840ebe3a-7bce-4273-bbac-399525905272-1765684798775.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nutsima Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Steven 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and onsen and 2 minute walk to lifts ##### Steven Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Yenling 16 Aug 2025 Liked: Staff & service The carpet was old and smells badly. ##### Yenling Stayed 2 nights in Jul 2025 ### 8/10 Good #### マサオ 16 Aug 2025 Liked: Staff & service, amenities, property conditions & facilities 設備が色々そろっていて楽しめる施設 ##### マサオ Stayed 1 night in Aug 2025 ### 8/10 Good #### Chizuru 12 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities 繁忙期にお邪魔しましたが、 ##### Chizuru Stayed 2 nights in Aug 2025 ### 8/10 Good #### NOBUKO 26 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 魚掴みに羊にえさやり、 スタッフがとても親切でした。リフトの上での朝ごはんが楽しかった。 リフトで帽子を落としてしまったのですが、見つけてくれました。 色々イベントもあり、子供連れには快適でした。 ##### NOBUKO Stayed 2 nights in Jul 2025 ### 6/10 Okay #### Yoshiharu 14 Jul 2025 Liked: Staff & service 建物は古いですが、広さは満足でした。 食事はバイキングでしたがもう少し料理数があれば更に良かったです。 ##### Yoshiharu Stayed 1 night in Jul 2025 ### 4/10 Poor #### トオル 26 May 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities 多くの人が言っているようにスタッフはフロントもレストランも一切笑顔や活気が全くありません。館内もとてもうす暗いです。朝食は種類もあっておいしいですが夕食は品数少なくメインがローストビーフ、ローストラムのどちらかのみ。ラムは生臭く食べられませんでした。２泊したからいいようなものの、１泊でラムが出たらかなりのショックだと思います。今時よくあるお持ち帰りコーヒーサービスなども無く残念でした。 ##### トオル Stayed 2 nights in May 2025 ### 8/10 Good #### Hiromi 22 May 2025 Liked: Cleanliness, amenities, property conditions & facilities 部屋が広くて綺麗だった。スキー場の横だったのでロケーションも最高だった。ただ風呂が熱くてゆっくりつかれなかった。食事は、まあまあだった。 ##### Hiromi Stayed 1 night in May 2025 ### 8/10 Good #### ??? 19 May 2025 Liked: Cleanliness 今回宿泊した部屋はリニューアルしていないタイプのお部屋だったこともありますが 白馬駅周辺から距離がある分、ホテル料金は比較的リーズナブルでお勧めです。 ２０２４年にリニューアルされた、温浴施設「白馬乗鞍アクアオアシス（室内、室外温水プール、屋外サウナ、キッズスペース）」温泉、ゲームセンター、カラオケ、ツリーアドベンチャー、牧場、など様々な施設もあり、特に子供連れのファミリーにコストパフォーマンスが非常によいホテルだと感じました。 近隣に食事が出来る場所があまりないので２泊夕朝食ともにブッフェ付きプランにしました。夕朝食どの料理も美味しくて、無くなるとすぐに補充されますし、ソフトドリンクも込みのお値段で大変充実していると感じました。 レストランや清掃スタッフについては、挨拶・笑顔もあり、大変好感が持てました。 ただ、フロントスタッフの対応について、人材不足で業務がバタついている感じが非常に感じられました。ゲレンデへの行き方やツリーアドベンチャーへの行き方など、館内に案内がなくて分かりづらいので、人材が足りないのであればフロントに確認しなくても宿泊者がすぐわかるように館内案内等を充実させるなどの工夫が必要だと感じました。 総合的には満足したホテルだったので、もっとたくさんの方に知ってもらいたいです。フロント等のサービス力アップに期待しています。 ##### ??? Stayed 2 nights in May 2025 ### 10/10 Excellent #### Yasuko 20 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities セルフバーが楽しかった。利用者が少なくて貸し切りのように静かに飲めました。景色も良かった。温泉も広くてゆっくり入れました。朝のバイキングは酢飯やお刺身、ネギマグロなどがあり海鮮丼を自分流で作って朝からしっかりといただきました。 ##### Yasuko Stayed 1 night in Apr 2025 ### 8/10 Good #### 俊樹 6 Apr 2025 Liked: Cleanliness, staff & service 夫婦と小学生の子供1人で2泊３日、朝夕食付きで55000円。 朝夕食ともブッフェ形式でした。 スキーシーズン終わりに近かった事もあり、混み合う事なく、料理も特に不満有りませんでした。 建物はそれなりの年季の入り用を感じましたが、よく手入れされていて、清潔感がありました。 ##### 俊樹 Stayed 2 nights in Apr 2025 ### 8/10 Good #### Hiroya 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities お酒も安く楽しめました ##### Hiroya Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Yoshizumi 27 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ゲレンデへのアクセスが良く、子連れのスキーでしたが楽しめることができました。 ##### Yoshizumi Stayed 1 night in Jan 2025 ### 2/10 Terrible #### Takashi 3 Jan 2025 Disliked: Cleanliness, staff & service 駐車場が少なくほとんど離れており、ホテルまで坂なので離れた場所は最悪です。駐車場の管理人態度が醜いです。客に命令口調であり得ないかなり頭にきました。 チェックインも15時が16時になり、スペアキーもなく、部屋のポット清掃もされておらず、部屋は新しいタイプで綺麗なのに正直終わってます。スタッフ外人だらけでここは全てが中途半端です。外観、内装、体験プランなどを東京の会社に依頼して良くはなったのかもしれませんが、従業員の教育不足でホスピタリティがない為かなり驚きが多いホテルでした。唯一はスキー場へのアクセスとリフト料金のサービス、雪の中の真冬のプール体験は最高でした。サービスを求めない方なら我慢できるかと思いますが、ホームページ写真に騙されると必ず後悔すると思います。 ##### Takashi Stayed 1 night in Dec 2024 ### 8/10 Good #### miho 30 Dec 2024 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness 年末の為忙しそうだったけど、スタッフの対応がよかったです ##### miho Stayed 1 night in Dec 2024 ### 2/10 Terrible #### Michael 17 Nov 2025 Disliked: Staff & service ##### Michael Stayed 4 nights in Nov 2025 ### 6/10 Okay #### misa 2 Nov 2025 ##### misa Stayed 1 night in Nov 2025 ### 8/10 Good #### S 27 Oct 2025 ##### S Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### KAZUHIDE 17 Aug 2025 Liked: Staff & service ##### KAZUHIDE Stayed 2 nights in Aug 2025 ### 8/10 Good #### Takuya 13 Aug 2025 ##### Takuya Stayed 1 night in Aug 2025 ### 10/10 Excellent #### SABUROU 13 Aug 2025 Liked: Staff & service Disliked: Property conditions & facilities ##### SABUROU Stayed 1 night in Aug 2025 ### 10/10 Excellent #### ?? 11 Aug 2025 ##### ?? 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