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"Too busy. Atrium area is like a train station. I dont like tipping in genral, but especially not for serving staff that dont make an effort - but when it is 20% already on the ticket most people dont want to make a fuss. Desk staff were quite good. Rooms were basic/functional Rooms cleaned nicely each day Weird thing with the bar/Starbucks going on. Never managed to get a starbucks because the que was too long. This is a shame because the destination fee is used as a credit for this and if you dont use it, you lose it"

"The hotel was ok. Elevators took a really long time. Early check in was verbally confirmed but at arrival, it wasn’t and we had to wait 3hours but at least the bar lobby waiting area was comfortable. We called housekeeping for extra pillows (4) and they kept delivering 1, for 2 nights in a row. Lots of miscommunications from calling housekeeping to the actual order that was sent. Location was great and convenient. Overall ok stay."

"Great location "

"Rooms are a bit out dated "

"The building and lobby were beautiful, but the room itself was a bit disappointing. Bathroom faucet was loose from its fitting, and there was very little room to store toiletries in there."

"Breakfast was good it was included with the extrajotel fees"

"I didn't like the auto 20% gratuity at the restaurant, but the food was good if not over priced. Cleaning staff was great. "

"Everything was great! "

"I’ve been staying at The Lucerne for over 25 years. The location is excellent. Two minute walk to the 1 train and. 10 minute walk to Central Park. The doormen are the most welcoming, kind, and friendly. Would not stay anywhere else. "