Ratings based on 149 Verified Reviews

4.6 out of 5
84% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
excellent facility. loved their daily breakfast spread
5out of 5
Recommended
for Everyone
by A verified traveller

close to the mall. fantastic lounge

Posted 01-Feb-2017
Pros: location. staff. lounge
very good. fantastic staff. very good lounge. location perfect with the mall next door.
5out of 5
Recommended
for Everyone
by A verified traveller from New york

Neat decor and amazing hospitality!

Posted 23-Jan-2017
Top notch service and a great club on the 37th floor
3out of 5
by A verified traveller from M

service standards

Posted 13-Jan-2017
I first stayed at the St Regis in Oct 2015, the service was slow and cumbersome. Seemed like staff were ineffectively deployed. For example, lots of staff in the lobby area and in the area near the elevator when you first walk into the hotel. They are really just greeting people. Yet the Butler Service team seemed woefully understaffed. I stayed here again in Dec/Jan 2016/2017 hoping service issues would have been ironed out but was disappointed
4out of 5
Recommended
for Families
by A verified traveller

Posted 04-Jan-2017
Cons: Know your guest elite status in advance of arrival.
Overall, it was a good experience. Hotel should be reserved more for families.
5out of 5
Recommended
for Business Travellers
by A verified traveller from San Francisco

great hotel, decent location

Posted 12-Dec-2016
Pros: facilities, rooms, staff all first rate.
Location: there isn't much nearby to do. A shopping mall next door, which I didn't use. I took taxis from outside the hotel and at least it's fairly central.
I found it a very refreshing place to stay while in Mumbai. Its facilities are excellent, and offer a stark contrast to the experience of the city, which is almost all run-down and hectic. Having a relaxing and comfortable place to stay made a big difference while touring other areas of the city.
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent luxury hotel in the heart of the city

Posted 27-Nov-2016
Excellent luxury hotel located in the heart of the city.
5out of 5
by A verified traveller

One of the Best Hotels

Posted 25-Nov-2016 on Hotels
I always stay here ever since they opened as shangri la to palladium to st Regis. Never ever had any problems. Staff always helpful and with a smile. Breakfast about the best I've eaten in all my hotels I stay and I travel alot. Keep up the excellent service.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 10-Nov-2016 on Hotels
5out of 5
by A verified traveller

Still the quality of St Regis

Posted 05-Nov-2016 on Hotels
Still one of the best selections in mumbai southwest bay area, everything is up to the market.